Shadowing Practice: Tiếng Anh giao tiếp: Lesson 2 - Customer complaints - Learn English Speaking with Video
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36 sentences
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1
Excuse me, this treadmill is not working.
2
It just stopped.
3
I'm so sorry about that.
4
Let me check it for you right away.
5
This is annoying.
6
I was in the middle of my workout.
7
I understand.
8
Please use another machine over there.
9
It works fine.
10
Okay, thanks.
11
Thank you for your patience.
12
Have a good workout.
13
Hi!
14
I bought this milk yesterday, but it's expired.
15
Oh, I'm really sorry.
16
Totally our mistake.
17
Let me exchange it for a fresh one.
18
Can I just get a refund instead?
19
Absolutely.
20
Here is your money back.
21
Sorry for the inconvenience.
22
Okay.
23
Thanks.
24
You're very welcome.
25
Have a nice day.
26
Hi.
27
I bought a size medium shirt, but you gave me a size small.
28
Oh, I'm so sorry for the mix -up.
29
Let me grab a size medium for you from the back.
30
Please check carefully.
31
I don't want to come back again.
32
Yes, of course.
33
Here is your size medium.
34
Thank you for your understanding.
35
Great, thank you.
36
Have a nice day.
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Vocabulary and speaking notes for this lesson
This speaking lesson is built on the video “Tiếng Anh giao tiếp: Lesson 2 - Customer complaints”. This video has 36 sentences and 169 words to shadow. The speech runs for 1:12. The speaker talks at a steady 141 words per minute, a comfortable pace for shadowing. 85% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
14 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| workout noun | /ˈwɝk.aʊ̯t/ | An exercise session; a period of physical exercise. |
| carefully adverb | /ˈkɛɹf(ə)li/ | With care; attentively, circumspectly. |
| patience noun | /ˈpeɪ̯.ʃəns/ | The quality of being patient. |
| refund noun | /ɹɪˈfʌnd/ | An amount of money returned. |
| inconvenience noun | /ɪnkənˈvinjəns/ | The quality of being inconvenient. |
| expire verb | /ɪkˈspaɪə(ɹ)/ | To die. |
| annoy verb | /əˈnoɪ̯/ | To disturb or irritate, especially by continued or repeated acts; to bother with unpleasant deeds. |
| treadmill noun | /ˈtɹɛd.mɪl/ | A piece of indoor sporting equipment used to allow for the motions of running or walking while staying in one place. |
| medium noun | /ˈmiː.di.əm/ | The material of the surrounding environment, e.g. solid, liquid, gas, vacuum, or a specific substance such as a solvent. |
| mistake noun | /mɪˈsteɪk/ | An error. |
| milk verb | /mɪlk/ | To express milk from (a mammal, especially a cow). |
| shirt noun | /ʃɜɹt/ | An article of clothing that is worn on the upper part of the body, often with sleeves that cover some or all of the arms. |
| excuse verb | /ɪksˈkjuz/ | To forgive; to pardon; to overlook. |
| grab verb | /ˈɡɹæb/ | To grip suddenly; to seize; to clutch. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| come back verb | To return to a place. |
| mix up verb | To mix or blend thoroughly and completely. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- I'm so sorry about that.
- I bought this milk yesterday, but it's expired.
- Can I just get a refund instead?
- I don't want to come back again.
Pronunciation to watch
The speaker uses 5 contractions and reduced forms, such as I'm, don't, you're. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: patience /ˈpeɪ̯.ʃəns/, shirt /ʃɜɹt/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like workout, carefully, patience.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.