Prática de Shadowing: EP #01 - Pharmacy View Podcast - Increasing dispensary efficiency through e-scripts - Aprenda a falar inglês com vídeo
Escolha um modo de prática
Cada modo abre uma sala de prática em tela cheia.
260 frases
Se as frases estiverem muito curtas ou longas, clique em Edit para ajustá-las.
1
Welcome to Pharmacy View, Technology and Pharmacy Business Podcast Series, where we provide regular interviews with pharmacists and key industry people within the Australian pharmacy and associated industry.
2
In each podcast, we look to discuss aspects of pharmacy operation
3
and how technology is improving or interacting with each guest's current role or pharmacy-related business.
4
I'm your host, Scott Carpenter, and today's guest is pharmacist David Washburn, and we'll be discussing his experience with different technology platforms he has used or is currently using.
5
So welcome, David.
6
Welcome, Scott.
7
Hello, Scott.
8
I'm very happy to be here this afternoon and hope we can provide some good insight.
9
Great stuff.
10
Now, David, we might have bumped into a few each other, sorry, several years ago.
11
But I'm just wondering, you've been traveling around a bit and never maybe as much as me, but how many different states have you worked in now?
12
Well, probably easier to answer the other way.
13
What state haven't I worked in? and it's essentially the Northern Territory, if we can call that a state, and the ACT, every other state I've had stints in or gigs in.
14
Okay, so that's a kind of a great history there.
15
So tell us a bit about yourself outside of that.
16
Well, essentially, I'm a, I'd stop short at saying I'm a techo kind of guy, but I'm very interested in technology,
17
although I may not partake in every aspect of it.
18
I love science in general, particularly the physics parts of science.
19
And of course, being a pharmacist, I'm extremely interested in pharmacology per se.
20
So, and the chemistry side of that.
21
So chemistry, physics, cosmology, the universe, that kind of stuff.
22
That's where my kind of interests lie.
23
So when you're not in the pharmacy, does that mean you're stargazing?
24
At some stage, I have stargazed.
25
I've got this big, big refractor telescope, which is since I've been here in Melbourne, hasn't come out.
26
But I do have stargazed at occasions,
27
but more so the sort of reading involved in where the leading edge physicists and cosmologists are.
28
Okay, cool.
29
So again, I think the first time we may have met each other was possibly in Perth.
30
Is that where you're from originally?
31
No, originally North Queenslander.
32
So grew up in Townsville to the age of about 15.
33
Father's a retired engineer.
34
His company transferred him to Western Australia.
35
And so the family moved.
36
So I finished years 11 and 12 in WA
37
and then spent some time in WA before returning back to Queensland and eventually returning back to WA again.
38
So there's been a few cross-continent hops.
39
Yeah and WA is where you studied your pharmacy degree yes?
40
Correct yeah Curtin University through 1999 through to 2002.
41
So David I know from my interaction in pharmacy over a few years
42
and maybe not quite as many as yours
43
or maybe maybe it is the amount same amount
44
but um you would have used a few different dispensary programs around the different states and pharmacy groups I would imagine?
45
Yeah just the just the main sort of one Scott I think predominantly Minfoss,
46
Fred, Lots, and I've had a very small sort of dabble with Zed, but they're the main ones.
47
I think I worked in a couple of stores once with the old Aquarius and Mountaintop systems, but most of the time it's either been Fred, Lots, or Minfoss.
48
The main ones.
49
And have any of those, in terms of a stock management system, any of those stood out for you as being a little
50
bit more effective than others? not not we're not going to
51
push a particular brand here just again interested in your thoughts
52
yeah just it's just a personal opinion i think i've enjoyed
53
the most sort of workability with the minfoss side of the
54
sort of stock management situations fred office is very good but i just
55
found for me that minfoss was a little bit more user friendly for me okay cool all right
56
and where are you these days david currently uh in in
57
melbourne in in this covid year we find ourselves in in the challenging lockdown environments
58
but at the same time i'm working at priceline
59
at croydon as a as a pharmacist in charge working with
60
the current owner um who is is the managing partner
61
and we have been excessively busy over this time and i think
62
almost every day has been like what everyone might imagine as
63
being you know the few days leading up to Christmas it's been like
64
that for months now no sign at the stage of letting up
65
okay and and obviously then because the the uh Quaidan pharmacy it's in the for those
66
that don't know would be in the outer eastern suburbs of Melbourne maybe slightly north east of Melbourne
67
so you I would imagine you've you've had a few new customers coming in with the Melbourne CBD shut down, are you finding more residents that are not shopped with you before
68
and now kind of coming to you exactly the interesting thing
69
there is there's there's obviously the the very loyal croydon
70
and surrounding suburbs customer base however since some of the larger west fields have sort of shut down
71
so to speak temporarily and the cbd as you're mentioning we have been doing an unprecedented amount of
72
new profiles so that's new customers coming into the store who haven't been into the croydon store before
73
and they have been coming back again
74
so it's almost like we're establishing a new habit for them
75
and that's been quite noticeable cool
76
and are you guys running a script script management program out
77
there it's it's the price line script management program very similar you you might say to MedAdvisor.
78
And also it's kind of like a hybrid between the Guildcare and MedAdvisor, but it's Priceline's own system,
79
but it's very similar, app-based script management where the SMSs get sent out
80
and people can lodge either via SMS or email their preference for when their next prescriptions are dispensed.
81
Okay.
82
And I know for some recent discussions, you've just transitioned over to eScripts.
83
Can you talk to us about that for a bit?
84
Yeah, and that I think has been very exciting because it's also been a fairly smooth transition, which has been quite unexpected.
85
We actually thought there'd be a number of hiccups along the way, but once we were fully up and engaged, and that was with the fantastic assistance of Fred Help,
86
because obviously in Priceline we run the Fred Dispense system.
87
Once that was integrated with the new MedView, flow everything is now working very efficiently and and the amazing thing is how the staff
88
are really keen to engage in it now
89
because it's like this new new thing for them
90
so it's a very very streamlined process essentially customer patient comes in with this script basically on their iphone
91
or or their smartphone there's a qr code
92
and it gets scanned into our system and then put in a queue
93
and then we then dispense it as per a normal script
94
and then instead of producing a repeat like you might normally do
95
if there are repeats it produces a new token
96
which is then sms or email back to the patient cool
97
and what's the uh the customer reaction been to it lately the ones
98
that have come on board they love it it's like novelty
99
and i'm sure it is a novelty at the moment before it becomes more mainstream
100
which i don't think is going to take too long to establish
101
and they seem to feel pretty special they it's a bit like
102
when you could first get your boarding pass on your phone
103
instead of you know having to print out your boarding boarding
104
pass before get catching your flight you can look up on your phone you see your qr code
105
which is your script and it gives you all your script details
106
and they love it it's personal
107
and then there's almost zero you might say obviously it reduces the paper the paper flow
108
and helps with in at this stage the COVID-19 sort of
109
what are we what's the word i'm looking for the requirements for
110
so social distancing or well not
111
so much social distancing the lack of contact the contactless situation yeah
112
which which is obviously 100 more hygienic we're not handling paper scripts
113
which have been you know in pockets and elsewhere so customers
114
and patients love it they they find it very easy they've got it on their phone it's not something
115
that they can relatively lose per se
116
which has been problematic in the past
117
when someone says look i've lost my script
118
or i've left it i've left it at home
119
or i'm traveling interstate and it's all back at home etc
120
which are numerous and many times you would hear that in a day prior so very all the time pretty much
121
phones are kept on you know in a person's pocket
122
or on them in the or in a bag
123
so it's it's very unlikely to have a have a loss in
124
that case so they love it they come in they're very keen to see how it all works
125
and uh and then are quite surprised at the the end point
126
when they get a new token if if they have repeats pretty much sms'd
127
or email to them straight away so and uh thanks David, and we know from history that sometimes customers don't like change and,
128
you know, or technology changes.
129
Have you had any negativity or pushback from customers regarding it?
130
Surprisingly, no. However, from our demographic there at Croydon, which is surprisingly 60 plus.
131
So we have a high percentage of people in the 60 plus bracket,
132
not so many in them what i would call the 20 to 45 50 area okay yeah predominantly though
133
the e-scripts are coming in in that cohort and not so much the older folk,
134
which either they're reluctant at this stage to have that as a means of getting their script, or simply they're not asking because we find
135
that the younger ones have gone in when they've seen their GP and asked for an e-script.
136
Okay.
137
So I think that's an area that will develop when more and more doctors say,
138
well, I'm going to write you your script instead of doing it in the normal way I might have done for you.
139
It'll now be on your phone.
140
Have you got a phone?
141
And most of them do.
142
Yeah.
143
So David, I know quite a few pharmacies in Australia are transitioning onto this at the moment.
144
Was there much preparation that you had to do behind the scenes?
145
I know you know, Priceline would have come out with an instruction or conversion package, but what kind of preparation was needed from the pharmacy perspective?
146
I think we had a long lead-in time.
147
We'd known about this six months out or so, even last, I mean, it'd been, you might recall, Scott, it'd been pushed back a number of times,
148
you know, in the perfect world, it was meant to be up and running December last year.
149
But obviously the machinations of putting the software and everything together
150
and the privacy and the security had to be all doubly checked.
151
So it got delayed.
152
So we knew for a long time this was coming
153
and we were given long lead up times to prepare for software changes,
154
any kind of new scanning requirements we needed for the scanners and any other upgrades on software before it actually got enacted.
155
And then there was the pilot program.
156
So we got to hear about experiences there before it became mainstream.
157
We had a lot of feedback from the Guild.
158
We had a lot of preparation, like material and information from the banner.
159
There are, in this case, being Priceline.
160
And I'm sure it's been the case with the other major banner groups and situ pharmacy groups as well.
161
So there was a lot of lead up time, a lot of time to be prepared, and we were all wanting this to occur.
162
So it wasn't such a hard thing to do.
163
And once it all came about from the head offices of say Priceline and the information from the Guild,
164
it was mainly just a menu driven situation to get everything set up.
165
Cool.
166
So it sounds like overall it's been a pretty good experience.
167
And COVID-19 would suggest that the contactless activity has certainly kind of pushed this fairly quick and fast.
168
So I'd be interested to talk again maybe in a couple of months' time and just see how it's transitioning through.
169
But it sounds like it's been pretty positive so far.
170
I believe it's been very positive.
171
One of the things I think will be interesting is pharmacy and let's say the medical side, our medical colleagues, GPs and specialists,
172
we're traditionally a very conservative bunch.
173
And we are an area which is absolutely rife to take up every form of technology imaginable,
174
as we know from robotic dispensing through to the situation with e-prescriptions now.
175
What I think will be the challenge is some of the medical,
176
on the medical side, wanting to take up the technology or wanting to take up the opportunity to do e-prescriptions.
177
So, for instance, most pharmacists would agree with this.
178
We still see some pretty poorly handwritten scripts in an area today when we don't need to have that.
179
So, I think over time, e-prescriptions will become very much the normal.
180
A bit like now at this stage, computer derived or printed prescriptions are the norm now.
181
And occasionally you get handwritten ones.
182
I think going into the future, e-prescriptions will be the norm and occasionally we'll get a computer generated one.
183
So if we progress 10 years into the future, you know, if e-prescriptions or a form of them will just be the norm norm
184
and all the new pharmacists being trained through the pharmacy schools
185
won't even they'll be looking at our time as history yeah
186
it's interesting we were talking with a pharmacist last week who deals in the amazon retail world at the moment
187
and the example he uses is you know his his children
188
wonder in this day of uber what a taxi stand is for
189
and why any of us would have stood there for more than half an hour waiting for the taxi
190
and you're right the the the new generation of pharmacists coming through won't see or realise that.
191
I'm imagining David and again it's potentially par for the course
192
so the whole then flow through to a claim scenario is that a bit more streamlined as well then?
193
I think the claiming process is not affected that much at this stage because once you process the e-prescription,
194
you still generate a serialized number, whether it be a concession, repat, safety net, general, et cetera.
195
So it's still generating that situation.
196
But for some time now, we've been basically paperless claims.
197
So as you dispense your script, you're claiming in real time based on the technology with the HIC, etc. now.
198
So that hasn't changed or I don't think will change in any way
199
because the e-prescription is really just another form of getting that request.
200
It's another form of obtaining
201
that request rather than physically producing a piece of paper a bit like
202
if I go back to the boarding pass thing is
203
that you can still choose the printer boarding pass out
204
but there's plenty of people who would rather just go up to the the boarding process
205
and then flash that code that they've got or
206
that qr code as things and
207
but it doesn't change them the end point where you get on
208
that plane same situation with the claim it doesn't change the
209
end point of the claiming process yeah okay that's cool
210
so is there anything else around e-scripts that we should be aware of
211
or you can pass on information on i think
212
and everyone who's doing them now in any way shape
213
or form and to to give you an idea there
214
if i go back probably just two
215
or three weeks ago we might have on average had one
216
or two each day now we're processing five plus each day
217
so it's wow okay coming up into that sort of level
218
and i i expect as we go into to maybe early next year, then that would have doubled or maybe even tripled by then.
219
So the key thing is to have the staff pretty much used to the fact
220
that e-scripts are now a different way of presenting a prescription.
221
And you've got to integrate that in with the other still traditional ways of the script intake, which is obviously a person presenting with a paper script
222
or someone now coming up and asking or mentioning their GP has emailed or faxed a script to the pharmacy.
223
So it's being able to integrate that into a queue system and for everyone to know that there's not only scripts,
224
you know, sort of physical pile, there's also scripts on your queued pile in your Medview flow process.
225
Process, yeah.
226
So on that note, David, is there much change or difference then in terms of dealing with customers in the aged care facilities with this?
227
That's a tricky one.
228
And in fact, we at our pharmacy have a couple of nursing homes, which are quite significant from a Webster packing point of view,
229
and also from obtaining scripts pretty much on a monthly basis due to the residents, then doctors who are looking after those residents
230
and spending time each month writing all the scripts that are basically owed for the Webster packs.
231
Now, we haven't seen one e-prescription in that sort of area yet.
232
And I think that will definitely be a slower process.
233
And I'm not sure at this stage how that is going to be developed.
234
And that's probably more a closer consultation with the prescribers at those residential facilities and nursing homes.
235
Yeah.
236
So that might be something we can talk about in a couple of months' time if there's been any transition there.
237
Exactly, yeah.
238
So right now, the key group for us is that fairly younger group,
239
20 through to 45, who are coming and seeing their GP and requesting an e-script.
240
The challenge, as I mentioned, is those other areas where the cohort is older and our nursing homes and Webster packs or other forms of packing.
241
and that in the end may involve some education,
242
well, not so education, but some liaising with those groups and really running over where your prescriptions might be valuable.
243
Yes, that makes sense.
244
So in a couple of months' time, it'll be an interesting thing to reflect on, yes.
245
Right, I'll go back on.
246
So David, that's been great to chat today.
247
Certainly one of the things
248
that I've enjoyed with interactions with you is your diversity of knowledge geographically and with different pharmacies and groups.
249
If anyone listening to this today wanted to kind of connect or hook up, what's the best way to contact you?
250
Through the Priceline at Croydon in Victoria?
251
At this stage, yes, Scott.
252
Yeah, they can feel free to contact me there
253
and sort of follow up on anything they might be further interested in discussing or like to have run something past me.
254
That would probably be the best way.
255
Priceline Pharmacy Croydon.
256
Yeah, that'd be great.
257
David, thanks for your time today.
258
It's been great to chat and look forward to staying in touch and potentially talking again in a few months time.
259
Thank you, Scott.
260
It's been fantastic cheers and fantastic cheers and fantastic cheers
Baixar aplicativo
Tudo o que você precisa para falar fluentemente
Pronúncia com IANota em cada frase
Prática de IPADomine cada som
VocabulárioMonte seu banco de palavras
Jogo de vocabulárioAprenda brincando
📺 Mesmo canal
✨ Vídeo recomendado
B2142 frases
#001 Well, hello there engineers
Business EnglishWorking Adults
B2767 frases
The Mental Load of Modern Freight
Business EnglishDaily ConversationWorking Adults
B21
95 frases
PEBC Pharmacist OSCE Rx Scenario
Business EnglishWorking Adults
B21012 frases
Project Management English — Key Terms and 7 Real Meetings | Business English Podcast
Business EnglishWorking Adults
B24
313 frases
3AM Study Vlog📚💤: work hard play hard life of a London medical student
Business EnglishDaily ConversationUniversity Students
C1549 frases
The HR Dialogues #49 | Key Elements of a High-Performance Culture: What HR Needs To Know
Business EnglishWorking Adults
B11
47 frases
Business Partner B1 Unit 4.3.2
Business EnglishWorking Adults
C11
583 frases
Episode 531: Shallow feedback and my coworker is a huge sloperator
Business EnglishWorking Adults
B23
406 frases
How to Become the Most Successful Sales Engineer at Your Company
Business EnglishWorking Adults
B21
435 frases
Don't Lose the Room: How to Make Ideas Stick
Business EnglishDaily ConversationUniversity Students
C11
27 frases
The best place for researchers
Business EnglishInterview EnglishUniversity Students
Vocabulário e dicas de fala para esta lição
Esta aula de conversação de nível B2 usa o vídeo “EP - Pharmacy View Podcast - Increasing dispensary efficiency through e-scripts”. Este vídeo tem 260 frases e 3339 palavras para praticar shadowing. A fala dura 19:42. O falante fala em ritmo natural, cerca de 169 palavras por minuto, próximo de uma conversa do dia a dia. 83% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar.
Vocabulário principal deste vídeo
As 15 palavras mais avançadas do vídeo, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| pharmacy substantivo | /ˈfɑɹməsi/ | farmácia, drogaria |
| prescription substantivo | /pɹəˈskɹɪp.ʃən/ | receita |
| pharmacist substantivo | /ˈfɑɹməsɪst/ | farmacêutico |
| norm substantivo | /nɔːm/ | norma |
| queue substantivo | /kju/ | fila, alinhamento |
| cheers | /t͡ʃɪəz/ | saúde, tim tim |
| cohort substantivo | /ˈkoʊ̯ˌhɔɹt/ | seguidores, seguidoras |
| handwritten adjetivo | manuscrito | |
| streamline verbo | /ˈstriːmlaɪn/ | simplificar, racionalizar |
| novelty substantivo | /ˈnɑvəlti/ | novidade |
| predominantly advérbio | /pɹɪˈdɒmɪnəntli/ | principalmente, predominantemente |
| token substantivo | /ˈtoʊkən/ | símbolo, sinal |
| scan verbo | /skæn/ | varrer |
| surprisingly advérbio | /səˈpɹaɪzɪŋli/ | surpreendentemente |
| banner substantivo | /ˈbænɚ/ | bandeira, estandarte |
Phrasal verbs que você vai ouvir
| Palavra | Pronúncia | Significado |
|---|---|---|
| shut down verbo | apagar, encerrar | |
| come back verbo | voltar | |
| come out verbo | /ˌkʌm ˈaʊt/ | sair, partir |
| go back verbo | voltar | |
| hook up verbo | conectar | |
| look forward to verbo | ansiar por, estar ansioso para | |
| pass out verbo | distribuir | |
| run over verbo | atropelar |
Frases que vale a pena repetir
Frases curtas e completas do vídeo que você pode usar na conversa do dia a dia:
- What state haven't I worked in?
- That's where my kind of interests lie.
- Is that where you're from originally?
- Can you talk to us about that for a bit?
- Have you got a phone?
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Present perfect continuous have/has been + -ing — uma ação que começou antes e continua | you've been traveling · have been doing · have been coming |
| Frases condicionais if + oração, will/would + verbo — uma condição e seu resultado | if if they have repeats pretty much sms'd |
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | have stargazed · I've been · there's been |
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | are not shopped · are dispensed · was integrated |
Pronúncia para ficar de olho
O falante usa 77 contrações e formas reduzidas, como I'm, I've, you're. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “sh” e “zh”: prescription /pɹəˈskɹɪp.ʃən/, machination /ˌmækɪˈneɪʃən/, concession /kənˈsɛʃən/, consultation /ˌkɑnsəlˈteɪʃən/, traditionally /tɹəˈdɪʃ.ə.nə.li/
- Palavras longas — acerte a sílaba tônica: predominantly /pɹɪˈdɒmɪnəntli/, surprisingly /səˈpɹaɪzɪŋli/, cosmology /kɑzˈmɑləd͡ʒi/, dispensary /dɪsˈpɛnsəɹi/, excessively /ɪkˈsɛsɪvli/
Sons difíceis para falantes de português:
- Consoante final — sem acrescentar um “i” depois: pharmacist /ˈfɑɹməsɪst/, integrate /ˈɪn.tɪ.ɡɹeɪt/, cohort /ˈkoʊ̯ˌhɔɹt/, podcast /ˈpɑdˌkæst/, hiccup /ˈhɪkʌp/
- /l/ final — a língua toca o céu da boca, não vira “u”: pile /paɪl/, dabble /ˈdæb.əl/, imaginable /ɪˈmæd͡ʒɪnəbəl/, loyal /ˈlɔɪəl/
- /h/ — um sopro suave, diferente do “r”: cohort /ˈkoʊ̯ˌhɔɹt/, hiccup /ˈhɪkʌp/, hygienic /haɪˈd͡ʒiːnɪk/, hybrid /ˈhaɪ.bɹɪd/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
- Grave a sua voz e compare com o original, prestando atenção a palavras como pharmacy, prescription, pharmacist.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.