Prática de Shadowing: IELTS Actual listening Map title Home Improvement Store Plan - Aprenda a falar inglês com vídeo

Question 2.

You will hear the supervisor of a home improvement store giving a tour of the store to some new staff.

First, you have some time to look at questions 11 to 15 on page 4.

Now listen carefully and answer questions 11 to 15.

Welcome to today's staff orientation at the Home Improvement Store.

My name is John.

I look after new staff and I'll be with you here in the training room all morning.

We are the biggest hardware store in the country and, as home improvement is now so popular,

hundreds of customers visit our store each week to buy products to improve every part of their house, inside or out.

First, let me introduce you to the most popular sections of our superstore.

Can you all take a look at the store plan you have in front of you?

We stock every kind of flooring, including carpets, wooden flooring and tiling.

Our paint department is next to flooring, that's it in the bottom right hand corner of the map.

We offer advice to customers on colour combinations for inside or outside before they purchase.

We've become well known in the last few years for selling the latest kitchen designs for all budgets

and we also stock quality appliances recommended by top chefs.

These products can be found right in the middle of the store just next to electrical goods.

You may not be aware that one reason we are such a popular store is our great cafe, which serves cheap, nutritious lunches.

That's in the top right of your map.

Staff should also make customers aware of the children's play area, which is between the cafe and flooring, so mum and dad can get something to eat or drink

or even continue their shopping while the kids are safe with our trained childcare workers.

Now, what else should I mention?

Ah, yes, we recently moved our stock of showers

and baths from the left side of the store to the area along the back wall next to the tool section.

We offer practical advice to customers about their bathrooms before they buy, such as where to locate a new toilet or shower.

I have left my favourite area till last, gardens.

It's marked on the left side of the map, after the staff area and before the tool section.

There you'll find our extensive range of plants, flowers and related products for inside or outside.

If you get to work there, I'm sure you'll find it a very pleasant section to work in.

Right, well, that's it for the store plan.

Before you hear the rest of the talk, you have some time to look at questions 16 to 20 on page 5.

Now listen and answer questions 16 to 20.

Now, there is some other general information I need to give you before you start your specific training.

The first thing staff need to know is what makes us different to our competitors.

Our main advantage, due to our size, is that we can cut our costs and offer the best deals.

Of course, we are proud of the great service we provide to our customers, especially through our help desk.

We also have an excellent choice of goods, so that we can provide plenty of options to our customers, but of course that isn't unique to us.

The Home Improvement Store has 60 stores nationwide and we promote our stores and products in a range of different ways.

First there's our catalogue which lists all our items.

It's been around for years but we still have a policy of staff use only.

The most important marketing material and the one you want to ensure is given to every customer is our store magazine,

showing the latest products, workshops and offers.

The website is being redeveloped at the moment, so customers can't access it right now.

The Home Improvement Store is a great place to work.

Like most of the staff, I'm sure you'll appreciate the fact that you can choose your hours to fit your lifestyle, family or study.

We hope you'll find that there's a nice atmosphere here.

We are thinking of introducing a staff discount on our products, so that would be a real benefit to all staff.

Every weekend, we offer workshops to help customers carry out their own home improvements.

range from indoor painting to outdoor gardening and plant ideas.

This coming weekend, there'll be one on mending a broken fence.

Please remind customers of the workshops, especially if there is one related to your section.

Finally, I wanted to let you know about a special deal for people renovating their kitchen.

As you know, we sell all products and appliances connected to the kitchen, and we also have a delivery service.

If customers buy one of our total kitchen designs, we will install it free of charge.

So, let's take a short break and then we'll start...

That is the end of Section 2.

You now have half a minute to check your answers.

Thank you.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Prática de Shadowing: IELTS Actual listening Map title Home Improvement Store Plan - Aprenda a falar inglês com vídeo

Contexto & Antecedentes

As 5 Principais Frases para Comunicação Diária

Guia Passo a Passo de Shadowing

O que é a Técnica de Shadowing?