Prática de Shadowing: Cambridge 17 listening test 4 part 2 - Aprenda a falar inglês com vídeo

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Questions 11 to 14.
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Now listen and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing, it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs, such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems, such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff, who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organizing shifts, for example, make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints, and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme, which is going really well.
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Before you hear the rest of the conversation, you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels, are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips, but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
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Pentlo hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Young Planet wanted to be seen as a caring employer.
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To make life easier for staff, many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh at the Amesbury has one of the best staff retention rates in the business.
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Since she joined the company, she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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Okay, now I'd like to move...
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That is the end of part two.
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You now have half a minute to check your answers.

Por que praticar a fala com este vídeo?

Praticar o speaking com vídeos como este é essencial para quem deseja aprender inglês com YouTube. O contexto apresentado - desafios do setor hoteleiro e a importância da retenção de funcionários - oferece uma rica oportunidade para expandir seu vocabulário e compreensão. Ao ouvir e repetir as falas, você não apenas melhora a sua pronúncia, mas também se familiariza com expressões e estruturas usadas em ambientes profissionais. Esta prática com shadow speak é uma excelente maneira de se preparar para conversas reais, permitindo que você utilize o inglês de maneira mais fluente e natural.

Gramática & Expressões em Contexto

A seguir, vamos analisar algumas das estruturas gramaticais e expressões-chave utilizadas na fala:

  • “Many hotel jobs... are low-skilled and are not well-paid.” - Aqui, a estrutura de frases negativas ajuda a enfatizar a condição dos empregos, sendo útil para expressar opiniões sobre o mercado de trabalho.
  • “If staff are constantly changing...” - O uso do Present Continuous traz um sentimento de continuidade e fluidez, essencial ao descrever situações que estão em processo.
  • “This means they don't have time to think about...” - A expressão “this means” é uma forma prática de conectar ideias e consequências, facilitando conversas em inglês sobre assuntos complexos.
  • “They introduced a management programme.” - Frases simples no passado, como esta, são fundamentais para mostrar ações concluídas, que são comuns em apresentações e relatos.

Armadilhas Comuns de Pronúncia

Durante a escuta, você pode encontrar algumas palavras e nuances que podem ser desafiadoras para a pronúncia:

  • “Turnover” - A pronúncia correta pode ser complicada. Preste atenção no som da letra "o", que deve ser bem articulada.
  • “Complaints” - Muitas vezes pronunciada de forma rápida, é importante praticar para garantir que o som “pl” seja claro e audível.
  • “Investment” - Tente enfatizar a primeira sílaba, tornando a palavra mais clara ao falar.

Esses pontos são fundamentais em seu processo de melhorar a pronúncia em inglês. Usar a técnica de shadowing em inglês pode ajudar bastante a superar essas dificuldades auditivas e de articulação, permitindo que você se torne um falante mais confiante.

Explore novos conteúdos e, se precisar de recursos adicionais, considere procurar um shadowing site que possa guiar você nessa jornada de aprimoramento linguístico.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.