Pratique du Shadowing: Cambridge 17 listening test 4 part 2 - Apprendre l'anglais à l'oral avec la vidéo

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56 phrases
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Questions 11 to 14.
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Now listen and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing, it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs, such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems, such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff, who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organizing shifts, for example, make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints, and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme, which is going really well.
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Before you hear the rest of the conversation, you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels, are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips, but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
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Pentlo hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Young Planet wanted to be seen as a caring employer.
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To make life easier for staff, many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh at the Amesbury has one of the best staff retention rates in the business.
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Since she joined the company, she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
54
Okay, now I'd like to move...
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That is the end of part two.
56
You now have half a minute to check your answers.

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Vocabulaire et conseils d’expression pour cette leçon

Cette leçon d’expression orale de niveau B2 s’appuie sur la vidéo « Cambridge 17 listening test 4 part 2 ». Les mots qui reviennent le plus souvent : staff, hotel, managers, turnover, questions. Cette vidéo contient 56 phrases et 770 mots à répéter en shadowing. La partie parlée dure 6:41. Le locuteur parle à un rythme régulier d’environ 115 mots par minute, confortable pour le shadowing. 85 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.

Vocabulaire clé de cette vidéo

Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :

MotPrononciationSens
turnover nom/ˈtɝnoʊvɚ/chiffre d'affaires
retention nom/ɹɪˈtɛnʃən/rétention
childcare nomgarde d'enfants
preferential adjectif/ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/préférentiel
resentful adjectif/ɹɪˈzɛntfəl/rancunier, rancuneux
voucher nom/ˈvaʊt͡ʃə(ɹ)/bon d’échange, bon
tangible adjectif/ˈtæn.d͡ʒə.bəl/tangible, palpable
brewery nom/ˈbɹuːəɹi/brasserie
smoothly adverbe/ˈsmuːðli/souplement, doucement
firstly adverbe/ˈfɜɹstli/d'abord, premièrement
worthwhile adjectif/ˌwɜː(ɹ)θˈwaɪl/de valeur, qui en vaut la peine
cooperative adjectif/kuˈɑp.ɹətɪv/coopératif
consume verbe/kənˈsum/consommer
recruit verbe/ɹɪˈkɹut/recruter, enrôler
organize verbe/ˈɔɹɡənaɪz/organiser

Les verbes à particule que vous entendrez

MotSens
leave behind verbeabandonner

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

StructureDans la vidéo
Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le faitcan be done · should be given · are needed
Present perfect have/has + participe passé — une action passée qui compte encore maintenanthave worked · have experienced · have now introduced
Propositions relatives who / which + proposition — une précision sur une personne ou une chosejobs which is · scheme, which is

Prononciation à surveiller

Le locuteur utilise 11 contractions et formes réduites, comme don't, I'd, didn't. Prononcez-les sous leur forme courte, telles que vous les entendez.

  • Les sons « th »: smoothly /ˈsmuːðli/, worthwhile /ˌwɜː(ɹ)θˈwaɪl/
  • Les sons « sh » et « zh »: retention /ɹɪˈtɛnʃən/, preferential /ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/
  • Mots longs — placez bien l’accent: preferential /ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/, cooperative /kuˈɑp.ɹətɪv/

Les sons difficiles pour les francophones :

  • /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: achiever /əˈt͡ʃiːvɚ/, voucher /ˈvaʊt͡ʃə(ɹ)/, tangible /ˈtæn.d͡ʒə.bəl/
  • /r/ anglais — langue recourbée, sans frotter la gorge: retention /ɹɪˈtɛnʃən/, preferential /ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/, resentful /ɹɪˈzɛntfəl/, voucher /ˈvaʊt͡ʃə(ɹ)/, brewery /ˈbɹuːəɹi/

Comment s’entraîner avec cette vidéo

  1. Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
  2. Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
  3. Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme turnover, retention, childcare.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →