Shadowing Practice: Cambridge 17 listening test 4 part 2 - Learn English Speaking with Video

Creating lesson...
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Questions 11 to 14.
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Now listen and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing, it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs, such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems, such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff, who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organizing shifts, for example, make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints, and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme, which is going really well.
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Before you hear the rest of the conversation, you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels, are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips, but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
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Pentlo hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Young Planet wanted to be seen as a caring employer.
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To make life easier for staff, many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh at the Amesbury has one of the best staff retention rates in the business.
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Since she joined the company, she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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Okay, now I'd like to move...
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That is the end of part two.
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You now have half a minute to check your answers.

Context & Background

In this segment of the listening test from Cambridge, a speaker discusses the challenges of high staff turnover within the hotel industry. Drawing from various examples, the speaker emphasizes the impact of employee satisfaction and training on retention rates. This dialogue highlights the importance of creating a supportive work environment that values contributions from all levels of staff. The conversation serves as a practical case study for those interested in enhancing their English listening skills while learning about workplace dynamics and management strategies.

Top 5 Phrases for Daily Communication

  • “High staff turnover” - A common issue in many industries, particularly hotels, indicating frequent employee changes.
  • “Staff training” - Essential for equipping employees with the necessary skills and improving job satisfaction.
  • “Recognising talent” - A strategy aimed at retaining skilled employees by acknowledging their potential.
  • “Employee retention” - The ability of an organization to keep its employees over a period of time.
  • “Fair treatment” - Key to maintaining a positive workplace atmosphere and ensuring all staff feel valued.

Step-by-step Shadowing Guide

To effectively tackle the challenges presented in this video and enhance your English speaking skills through the shadowing technique, follow these steps:

  1. Listening: First, watch the video without any distractions. Focus on understanding the content and context.
  2. Transcribing: Write down key phrases and any sections of the dialogue that are particularly challenging. This will help you identify which areas need more practice.
  3. Shadowing: Play the video again, this time mimicking the speaker's tone and pronunciation. Use the shadow speech technique by repeating phrases right after the speaker, which helps with pronunciation and rhythm.
  4. Recording: Record yourself while practicing. Listen to your recording and compare it to the original to spot areas for improvement.
  5. Integration: Incorporate these expressions and phrases into your daily communication. Use them in conversations or during your IELTS speaking practice to become more comfortable with their meanings and applications.

By consistently applying this shadowing technique, you will improve both your listening comprehension and speaking fluency. For learners looking to learn English with YouTube, this method bridges the gap between passive listening and active speaking, making your learning experience more comprehensive and engaging.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.