Практика Shadowing: Cambridge 17 listening test 4 part 2 - Изучайте разговорный английский по видео

Создание урока...
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Questions 11 to 14.
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Now listen and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing, it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs, such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems, such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff, who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organizing shifts, for example, make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints, and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme, which is going really well.
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Before you hear the rest of the conversation, you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels, are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips, but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
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Pentlo hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Young Planet wanted to be seen as a caring employer.
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To make life easier for staff, many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh at the Amesbury has one of the best staff retention rates in the business.
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Since she joined the company, she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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Okay, now I'd like to move...
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That is the end of part two.
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You now have half a minute to check your answers.

Почему стоит практиковать разговорную речь с этим видео?

Практика разговорной речи с видео помогает учащимся не просто понимать английский, но и эффективно использовать язык в реальных ситуациях. В данном видео обсуждаются проблемы, с которыми сталкиваются отели из-за высокой текучести кадров, что создает контекст для полезного общения. Слушая и повторяя выделенные фразы и выражения, вы сможете улучшить произношение английского и научиться лучше передавать свои мысли на этом языке. Такие реальные примеры из гостиничного бизнеса помогают создать живую атмосферу для практики.

Грамматика и выражения в контексте

В данном видео используются несколько ключевых грамматических конструкций и выражений, которые могут быть полезны для практики:

  • сuba of verbs - “to rely on”, “to make sure”, которые демонстрируют как можно использовать инфинитивы для указания на цель или обязанность.
  • Passive voice - “were invited”, “can be improved”, дающие понять, как говорить о действиях, результаты которых важнее, чем сами действия.
  • Conditional sentences - “if staff are treated fairly”, что позволяет обсудить возможные результаты при выполнении определенных условий.

Упражнения с использованием этих конструкций помогут вам не только учить английский с YouTube, но и более уверенно применять язык в речи.

Распространенные ловушки произношения

Некоторые слова и акценты в видео могут вызвать трудности для изучающих английский:

  • Retention - [rɪˈtɛnʃən], часто произносится с неправильным ударением;
  • Complaints - [kəmˈpleɪnts], следует уделить внимание произношению сочетания "ai";
  • Experience - [ɪkˈspɪəriəns], обращая внимание на правильное ударение и слоговую структуру.

Работая над этими словами, вы сможете улучшить произношение английского и избежать типичных ошибок. Используйте shadowspeak для практики, повторяя за диктором. Это упражнение отлично подходит для закрепления материала и улучшения навыков произношения.

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.