Shadowing Practice: Cambridge 17 listening test 4 part 2 - Learn English Speaking with Video

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Questions 11 to 14.
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Now listen and answer questions 11 to 14.
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As many of you here today have worked in the hotel industry for some time,
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I'm sure you have experienced the problem of high staff turnover in your hotels.
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Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly.
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If staff are constantly changing, it can make life difficult for everyone.
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But why do staff leave frequently in many hotels?
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Of course, many hotel jobs, such as cleaning, are low-skilled and are not well-paid.
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A lot of managers think it's this and the long hours that are the main causes of high staff turnover.
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But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
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So what kind of problems does a high turnover of staff cause?
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Well, having to recruit new staff all the time can be very time-consuming,
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and managers may have to cover some duties while waiting for new staff to arrive.
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This means they don't have time to think about less immediate problems, such as how to improve their service.
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When staff leave, it can also severely affect the colleagues they leave behind.
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It has a negative effect on remaining staff, who may start to feel that they too should be thinking about leaving.
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So what can be done to change this situation?
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Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful.
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When organizing shifts, for example, make sure you never give certain staff preferential treatment.
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All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
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If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed.
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Keeping staff happy has other tangible benefits for the business.
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Take the Dunwich Hotel as an example.
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It had been experiencing a problem with staff complaints, and in order to deal with this,
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invested in staff training and improved staff conditions.
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Not only did the level of complaints fall,
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but they also noticed a significant increase in the amount each customer spent during their stay.
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They have now introduced a customer loyalty scheme, which is going really well.
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Before you hear the rest of the conversation, you have some time to look at questions 15 to 20.
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Now listen and answer questions 15 to 20.
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Now I'd like to look at some ways you can reduce staff turnover in your hotels,
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and I'll do this by giving some examples of hotels where I've done some training recently.
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The Sun Club received feedback which showed that staff thought managers didn't value their opinions.
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They weren't made to feel they were partners who were contributing to the success of the business as a whole.
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This situation has changed.
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Junior staff, at all levels, are regularly invited to meetings where their ideas are welcomed.
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A year ago, the Portland recognised the need to invest in staff retention.
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Their first step was to introduce a scheme for recognising talent amongst their employees.
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The hope is that organising training for individuals with management potential will encourage them to stay with the business.
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At Blue Water, managers decided to recognise 50 high achievers from across the company's huge hotel chain.
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As a reward, they're sent on an all-expenses-paid trip abroad every year.
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Fun is an important element in the trips, but there's also the opportunity to learn something useful.
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This year's trip included a visit to a brewery, where staff learned about the new beer that would be served in the hotel.
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Pentlo hotels identified that retention of junior reception staff was an issue.
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In order to encourage them to see that working in a hotel could be worthwhile and rewarding with good prospects,
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they introduced a management programme.
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These staff were given additional responsibilities and a chance to work in various roles in the hotel.
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Young Planet wanted to be seen as a caring employer.
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To make life easier for staff, many of whom had childcare responsibilities,
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the hotel began issuing vouchers to help cover the cost of childcare.
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Louise Marsh at the Amesbury has one of the best staff retention rates in the business.
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Since she joined the company, she's made a huge effort to achieve this by creating a cooperative and supportive environment.
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For her, the staff are part of a large family where everyone is valued.
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Okay, now I'd like to move...
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That is the end of part two.
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You now have half a minute to check your answers.

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Woordenschat en spreektips bij deze les

Deze spreekles op niveau B2 is gebaseerd op de video “Cambridge 17 listening test 4 part 2”. Deze woorden komen het vaakst terug: staff, hotel, managers, turnover, questions. Deze video bevat 56 zinnen en 770 woorden om na te spreken. Het gesproken deel duurt 6:41. De spreker praat in een gelijkmatig tempo van ongeveer 115 woorden per minuut, prettig om te shadowen. 85% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden; de rest kun je beter vooraf bekijken.

Belangrijke woorden in deze video

De 15 moeilijkste woorden uit de video, met uitspraak en betekenis:

WoordUitspraakBetekenis
turnover zelfstandig naamwoord/ˈtɝnoʊvɚ/omzet, zakencijfer
retention zelfstandig naamwoord/ɹɪˈtɛnʃən/vasthouding, retentie
childcare zelfstandig naamwoordkinderopvang
voucher zelfstandig naamwoord/ˈvaʊt͡ʃə(ɹ)/(tegoed)bon, waardebon
tangible bijvoeglijk naamwoord/ˈtæn.d͡ʒə.bəl/tastbaar
brewery zelfstandig naamwoord/ˈbɹuːəɹi/brouwerij
firstly bijwoord/ˈfɜɹstli/ten eerste
worthwhile bijvoeglijk naamwoord/ˌwɜː(ɹ)θˈwaɪl/de moeite lonend, de moeite waard
cooperative bijvoeglijk naamwoord/kuˈɑp.ɹətɪv/samenwerkend
consume werkwoord/kənˈsum/consumeren, verbruiken
recruit werkwoord/ɹɪˈkɹut/rekruteren, aanwerven
organize werkwoord/ˈɔɹɡənaɪz/organiseren
colleague zelfstandig naamwoord/ˈkɒliːɡ/collega, medewerker
supportive bijvoeglijk naamwoord/səˈpɔɹtɪv/ondersteunend, behulpzaam
loyalty zelfstandig naamwoord/ˈlɔɪəlti/trouw, loyaliteit

Phrasal verbs die je zult horen

WoordBetekenis
leave behind werkwoordachterlaten

Grammatica in deze video

De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:

StructuurIn de video
Lijdende vorm be + voltooid deelwoord — het gaat om wat er gebeurt, niet om wie het doetcan be done · should be given · are needed
Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telthave worked · have experienced · have now introduced
Betrekkelijke bijzinnen who / which + zin — extra informatie over een persoon of dingjobs which is · scheme, which is

Uitspraak om op te letten

De spreker gebruikt 11 samentrekkingen en verkorte vormen, zoals don't, I'd, didn't. Spreek ze kort uit, zoals je ze hoort.

  • De “th”-klanken: smoothly /ˈsmuːðli/, worthwhile /ˌwɜː(ɹ)θˈwaɪl/
  • De klanken “sh” en “zh”: retention /ɹɪˈtɛnʃən/, preferential /ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/
  • Lange woorden — let op de klemtoon: preferential /ˈpɹɛf.ɜː(ɹ)ˌɛn.ʃəl/, cooperative /kuˈɑp.ɹətɪv/

Klanken die Nederlandstaligen lastig vinden:

  • Stemhebbende eindmedeklinker — /b/, /d/, /g/, /z/, /v/ niet verscherpen: cooperative /kuˈɑp.ɹətɪv/, organize /ˈɔɹɡənaɪz/, colleague /ˈkɒliːɡ/, supportive /səˈpɔɹtɪv/
  • /g/ — een harde plofklank, geen Nederlandse “g”: organize /ˈɔɹɡənaɪz/, colleague /ˈkɒliːɡ/

Zo oefen je met deze video

  1. Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
  2. Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
  3. Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als turnover, retention, childcare.

Wat is de Shadowing-techniek?

Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.

Shadowing-techniek: lees de volledige stap-voor-stap-gids →