ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Managing a Small Strata? Here's How to Handle the Biggest Challenges

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All right.

Well, thank you for joining everyone.

My name is Chris Stepchuk.

I'm the CEO and managing broker at Fort Park Property Management and Real Estate.

And thank you for taking time out of your busy day.

I'm sure you guys are all involved in Stratas.

So that means that but you have lots to do other than your real jobs.

So I appreciate it.

And we do do these webinars.

We're doing them every couple months.

We'll probably do them every few months moving forward.

And if you ever have any ideas or suggestions for topics,

please feel free to reach out to me and I will try to include them in the next one.

I've got lots of good feedback from you guys and different ideas over the past while we've been doing these.

So it is much appreciated.

I'm just going to get into the presentation a little bit.

So today's topic is the top challenges that stratas with under 100 units face and how to overcome them.

So it doesn't mean that, you know, all stratas have the same issues.

Some, you know, if you're 20 units, you might have different struggles that an 80 unit building has.

But a lot of these will apply.

They're fairly broad in nature.

um you know even if you've got 150 units a lot of these things are still going to apply

um we're going to have probably about a 15 to 20 minute presentation today

and then we're going to have time at the end for q a

if you guys have any questions at all uh pertaining to

anything strata related please feel free to ask them at that time it doesn't have to be specifically about this topic.

It can be, you know, anything at all.

If it's super specific in nature, I'll try to answer it kind of broadly, but feel free to reach out to me

and we can take it offline

and maybe I can give you guys some advice on that and kind of how to work through that.

So there are some unique challenges that these smaller buildings definitely have.

We manage a lot of smaller buildings, some, you know, four units, some 100 units.

And they've all got some of these challenges.

So Fort Park, who are we?

We help improve strata living through practical guidance and care.

We're a full service real estate brokerage, specializing in residential, commercial and light industrial strata management.

And we've been around since 2008.

And we provide seamless real estate sales and property management services, ensuring a smooth and hassle -free experience for property owners.

And I like this quote here from Henry Ford, coming together is a beginning, staying together is a progress, and working together is success.

And this is very true in Strata.

For those of you, most of you are on councils.

So just getting together, it's a good start.

And then sticking together can be challenging.

And working together is really how you can define success.

So the topic, as I said today, challenges facing smaller strata buildings.

So smaller stratas face many of the same issues that larger buildings do,

but they also have unique experiences and challenges tied to the size and the resource.

You have, you know, a large building potentially, but not necessarily a large budget, which can make things very, very challenging.

Professional management, of course, can help smaller and stratas and medium sized stratas, but even that sometimes comes with limited services or limited budget,

and it might not be enough.

So here, we're going to create a little list for you, the top challenges we see, and how you can, most importantly,

how you can overcome them.

Number one that we see this all the time is lack of building manager or access for contractors.

So it can be very frustrating for owners to, you know, have to continually provide access to contractors.

You know, many council members are not retired.

They have full -time jobs and you can't necessarily afford a full -time building manager.

Where I live, you know, I'm in a hundred unit strata and we have a full -time building manager

so it's not even a concern for us but when

that isn't the case

if you're in 20 units it can be a little bit more challenging can be very time consuming

so how to overcome these challenges

so hiring a part -time building manager is a great way

we've seen a lot of buildings do this with a lot of success they can be there maybe two

or three times a week maybe they come in every day but they're only there in the morning me.

and then you can really coordinate your schedule in terms of

when you're allowing contractors to come to the building you can um you can just work it around their schedule

so consider companies offering flexible part -time services

or you can hire a qualified resident to assist with building duties

this is extremely successful where we've seen this someone from the, it doesn't even have to be someone on council.

It can be someone who lives in the building and they're assisting and they're being paid for it.

You save travel time, you've got boots on the ground right there.

And, you know, even if companies aren't charging for travel time, they're building it into their prices, right?

No one can really absorb the gas prices right now.

So that's one challenge and one way to overcome it.

Next one that we've got is the lack of volunteers.

So smaller buildings have fewer volunteers for council positions and committees.

Limited participation can lead to unqualified individuals managing operations.

So if you think of it this way, if you're in a 200 -unit building, you've got plenty of volunteers usually for council positions, committees.

but a 20 unit building you know you just don't have that same number of people right so

that can make it very very difficult for smaller stratas

so how to overcome this challenge consider compensating council members for their time

this kind of alludes to number one what we were talking about

if if people you know know what they're being paid even if it isn't a large amount if they're being paid,

they are probably more apt to volunteer and to get involved.

Compensation may help attract more qualified volunteers.

And again, if you have 20 units, but maybe, you know, maybe each unit has, you know, people have partners that can maybe help out,

or maybe they have parents that live with them or children or stuff like that.

So sometimes it's more than just council can get involved.

Number three, lack of budget to do the required maintenance.

So smaller buildings, they have smaller budgets in which they operate, create challenges.

Major repairs can create a large financial burden on a per unit basis.

So if you think about it, you know, if you've got 200 units and you need to replace, say a boiler, say it's like $20 ,000,

each unit's only going to have to cough up a hundred bucks to do it not a big deal

but in a 20 unit building uh it might be a thousand dollars each right

so it can it can really it doesn't the risk doesn't get spread as far in a smaller strata

and essential maintenance becomes difficult to fund

and therefore a lot of maintenance just gets kicked down the road right because you know even if owners think,

well, I know this has to be replaced, it has to be done, but I just don't have the money to do it.

They're probably going to vote against it.

100

So how to overcome this challenge?

101

Keep budgets very tight and reduce unnecessary spending.

102

You can't really afford to have fiscal waste in a small building.

103

In larger budgets, you know, things just kind of can get buried in there.

104

And we've definitely seen that.

105

Whereas in a small building, you just don't have room for that um so

106

if you can do that more dollars can go towards funding essential maintenance

107

and i've got here prioritize essential maintenance capital upgrades

108

and minimize the need for frequent special levies so you know

109

if you can really focus on what you're going to need to get done whether it's a new elevator

110

or a new roof or you know a podium membrane

111

or something like that and really focus all your dollars towards those capital items

112

that need to be done and

113

and kind of try to eliminate as much day -to -day spending as you can

114

that can be very very useful easier said than done of course a lack of anonymity for council members

115

so in smaller buildings council members are easily identifiable so

116

if you're in again

117

i'll use a 20 unit building right everyone knows who the

118

council members are they might stop them in the hallway and bug them or or getting out of their car.

119

It can create a lot of personal conflict, can create awkwardness and uncomfortable situations,

120

especially if there's some kind of governance involved, like say you have to send someone a bylaw infraction letter for doing something, right?

121

So council members may face unwanted personal interactions, which can always be challenging for people.

122

So how to overcome it?

123

Obviously, hiring a third -party intermediary for communication and disputes is a good way to do it.

124

For self -managed councils, that might mean getting a lawyer to draft your bylaw infraction letters.

125

Or if you're using a management company, obviously they would do those things.

126

Create a shared council email or communication portal so that it's not necessarily one owner,

127

like it's not necessarily the strata president that's sending out the bylaw infraction notice.

128

This is coming from a strata council, bcs1234 at gmail .com.

129

It's a group decision, a group consensus, or if you have a portal,

130

even better, that makes it even easier and more anonymous.

131

And then ensure decisions are made collectively by council members.

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That's a big thing.

133

It's like no one particular council member should have to take the burden of being the bad guy, right?

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These are group decisions.

135

They're made by a council of three to seven, and that's how they should be handled.

136

So try and eliminate the personal side of it, especially when there's conflict.

137

Requirement for EPR and depreciation reports.

138

So all stratas with more than four units, as you probably know by now, are required to complete these reports.

139

But a five to 12 unit building has very different requirements than a 300 unit building.

140

And, you know, I'm going to say poorly written legislation often paints all stratas with the same brush.

141

So, you know, there's a lot of companies that will just charge the same, whether it's 150 units or 20 units, right, for these reports.

142

So you really want to make sure that you're hiring and finding a company that isn't doing that, right?

143

You're going to compare quotes from multiple vendors, look for pricing that reflects the building size.

144

and consider smaller, newer providers for more cost -effective options.

145

So, you know, you don't always want to go with a brand new company that's not established,

146

but if they've been around for a little while and they maybe don't have this high of overhead,

147

they might be more ideally suited for this type of thing.

148

You know, it really depends on what they're quoting on.

149

And a lot of these vendors just get super, super busy, especially right now, because these are required this year.

150

So if they're just super busy, they're going to quote high.

151

So try and find someone that's not as busy and isn't quoting some kind of ridiculous amount,

152

which is kind of an indication that they maybe just don't really want the business or can't handle it.

153

Next one is fewer choices when it comes to contractors.

154

So, So, you know, many contractors prefer working with larger buildings, especially when they're really busy, right?

155

They're just going to kind of push all their business towards a larger building where they're getting paid more,

156

better economies of scale for their business models, and then kind of filling in with smaller buildings larger stratas provide more consistent

157

and ongoing business for them and

158

and it just means the smaller buildings may have fewer vendor

159

and management company options so how to overcome this look for smaller

160

or newer contractors seeking business opportunities

161

so again you probably don't want to hire a brand new company

162

but if they are fairly newish get some references and see

163

if maybe just in them trying to establish themselves that with lower overhead, they're able to charge a little bit less.

164

Owner -operated businesses very often have lower overhead costs.

165

That comes at a cost.

166

You might not get the same service results right away.

167

It might take a little bit longer to do things or to get your invoices or things like that.

168

But it can be, if the owner -operator very Very often if they're a smaller company,

169

they're doing the work themselves during the day

170

and then they go home at night and they're doing all the invoicing and the paperwork.

171

And they don't have someone that they're paying to answer the phones and to do all their emails.

172

So therefore, their costs might be a little bit lower.

173

A good idea is to prioritize contractors located near the strata building

174

so you don't always know based on the where the head office of the company is

175

but um because the technicians

176

that are actually doing the work might be uh you know you could hire a company in

177

but maybe their technician is out in chilliwack or something like

178

that so it's good to try to find

179

that out nobody's probably going to tell you that

180

but um just something to keep in mind look for like travel charges things like

181

that and contractors already working in the area can really help with that.

182

you know what i always like to look for is like service fans

183

that are parked outside of our building for long periods of time

184

that tells me that either a they're working on a project in the area

185

or b maybe that technician or contractor actually lives right around here uh

186

or you can just kind of ask your neighbors who they're using

187

or you can actually see you know

188

if it's you're looking for a landscaper go go to the couple buildings in your block

189

and just see who's doing the actual work

190

and go talk to the landscaper and

191

if he's already in the area doing work then maybe it would save you

192

that you know additional travel charges

193

that are probably going to get worked into the price uh number seven one bad apple can spoil the bunch

194

so problematic owners um are a thing in strata unfortunately

195

if you're in a two three hundred unit building

196

that might go unnoticed right if you have a two

197

or three problem owners they just kind of kind of uh it doesn't really create a lot of issues usually

198

but in a 20 unit building that's going to can create some absolute chaos

199

if two owners

200

or 10 of your building is problematic um can be a

201

lot more noticeable small number of difficult owners can affect the overall living experience for for everyone

202

so how to overcome this challenge

203

and limit direct interaction with problematic owners whenever possible communicate through third parties

204

so either your strata management company or a lawyer

205

if it's really bad you know you might want to hire a lawyer to do that

206

um we've certainly done that in in certain cases before uh handle concerns formally through letters or council meetings.

207

So rather than, you know, dealing with it on a one -on -one basis,

208

it's like, okay, this gets dealt with when we're going to have a council meeting,

209

we're going to discuss it and the minutes are going to go out.

210

And then from there it'll be addressed.

211

Letters, things like that can work very well.

212

And you want to set clear communication boundaries to reduce unnecessary conflict.

213

So you can't ignore problematic owners, but if you can sometimes curb the amount of interaction you have

214

that works really well um you know make them fill out forms

215

and things like that or

216

or at least all of the issues have to be in writing um right sometimes

217

that will just just the extra burden of having to do

218

that might cut down on

219

if they're constantly complaining about things um just create a formal process and whatever that formal process is

220

I think you just want to try and stick with it.

221

That's the whole key.

222

And yes, I will be sending out, everyone's going to get a copy of this meeting.

223

You'll get the presentation.

224

We'll send it out to you, the PowerPoint, and we'll also send you the link to the video.

225

No problem on that.

226

And next thing, number eight is council member talent pool.

227

So smaller buildings simply have smaller talent pool to draw upon when it comes to selecting council members.

228

They're often elected by default rather than by qualification or even by vote.

229

Voting by acclimation could result in the same members remaining on council year after year.

230

So we do see this in buildings where, you know, somebody's on year after year.

231

The ownership doesn't really want them on there.

232

But the way it's done is it's like, OK, you have to have three to seven members.

233

Four people put up their hands.

234

They get voted in by acclamation, like a majority vote of all owners.

235

So that isn't always the best way to do it.

236

And and that's probably not the way you shouldn't, not the way you should do it.

237

especially if you've got challenging owners that the ownership doesn't really want on council.

238

So how to overcome this challenge?

239

Replace your voting by acclimation with individual candidate voting.

240

This can be a little more awkward and can sometimes lead to hurt feelings, but it's really the best way to do it.

241

You can use secret ballots to encourage fair and anonymous voting

242

and if you're doing it online you can use polls so it can be completely anonymous

243

it requires majority approval for council positions so you know you go through

244

if if your bylaws state you have three to seven owners

245

that can get on and you have five people

246

that nominate themselves you go through each one of those five candidates

247

and then you vote on each one of those and

248

if they don't get a majority vote they don't get voted on even if you end up of three owners on council.

249

And you might want to consider bylaw changes allowing spouses or non -title residents to serve on council.

250

This is a big one.

251

You know, in a...

252

200 unit building you probably don't need that

253

but in a 20 unit building um you really want to expand your talent pool as much as possible

254

and it's it's really quite crazy

255

but the standard bylaws uh don't allow for spouses they don't allow for partners they don't allow for

256

children and stuff like that to sit on council

257

and they do allow for long -term tenants which is interesting but um

258

so you might want to just a simple bylaw change just allow spouses allow partners allow parents

259

you know it depends but um that can you know

260

if 20 potential of 20 uh people in a smaller building can suddenly go to 40

261

or 50 if you change your bylaws a little bit

262

so you've expanded your talent pool and the very last one is high rental ratios so

263

it's not a unique challenge to smaller buildings.

264

It's a huge challenge to all buildings, big or small, but smaller buildings,

265

they're simply less well -equipped to deal with high rent ratios because you don't have the infrastructure.

266

You typically don't have a full -time on -site caretaker and stuff like that.

267

So not having a building manager can make it very challenging.

268

Common challenges will include things like increased maintenance requests, increased FOB requests, increased communication difficulties,

269

particularly where you've got off -site or even overseas owners.

270

We see a lot of communication challenges there.

271

So, you know, if it's rented out and the owner isn't there to deal with it,

272

usually the tenant is not calling the owner to deal with the issue, especially if the owner is not living in town.

273

They're usually calling building management.

274

Maybe they contact the strata agent or the council.

275

In a big building, they contact the building manager.

276

So it just creates more stuff, I guess, more stuff and more traffic, if you will.

277

So how to overcome this challenge?

278

So you can implement stricter bylaws for neglectful landlords so that a lot of these charges, maybe you have to incur a lot of extra costs,

279

but maybe some of those can be borne by the landlords, particularly if they are neglectful.

280

and you you know

281

if you've had buildings where they have those kind of landlords there's a lot of them

282

and and that can be really challenging especially

283

if they don't have a property management company dealing with their tenants encourage greater owner involvement in building operations

284

you know assign on -site council members to assist with management duties

285

and considering hiring part -time building manager or again hiring someone from within the building to deal with some of these things,

286

I think is a great way to try and overcome this.

287

And we see a lot of smaller buildings

288

and 20 to 40 units buildings will have these things in place and they will have building managers,

289

sometimes full -time building managers.

290

And you might think, well, their strategies are going to be way higher because of this,

291

but that's not necessarily the case because they've got boots on the ground, they're saving a lot of money and excess wastage.

292

So I would say we don't necessarily see that being the case where they're paying more.

293

So that kind of wraps up the presentation.

294

I'm going to open it up now.

295

If you guys have any questions, feel free to...

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คำศัพท์และข้อสังเกตด้านการพูดสำหรับบทเรียนนี้

บทเรียนฝึกพูดนี้ใช้วิดีโอ “Managing a Small Strata? Here's How to Handle the Biggest Challenges” เป็นสื่อ คำที่ถูกพูดซ้ำบ่อยที่สุด: council, unit, strata, smaller, owner วิดีโอนี้มี 295 ประโยค และ 3734 คำ สำหรับฝึกพูดตาม ช่วงที่มีเสียงพูดยาว 23:26 ผู้พูดพูดด้วยความเร็วเป็นธรรมชาติ ประมาณ 159 คำต่อนาที ใกล้เคียงกับบทสนทนาในชีวิตประจำวัน 87% ของคำอยู่ใน 3,000 คำที่ใช้บ่อยที่สุดในภาษาอังกฤษ คำศัพท์จึงตามได้ง่าย

คำศัพท์สำคัญในวิดีโอนี้

คำที่ควรเรียนรู้ 15 คำจากวิดีโอ พร้อมคำอ่านและความหมาย:

คำศัพท์	คำอ่าน	ความหมาย
overcome คำกริยา	/ˌəʊ.vəˈkʌm/	เอาชนะ
hire คำกริยา	/ˈhaɪɹ/	จ้าง
contractor คำนาม	/ˈkɒnˌtɹæk.tə(ɹ)/	ผู้รับเหมา, ผู้รับเหมาก่อสร้าง
necessarily คำกริยาวิเศษณ์	/ˌnɛs.əˈsɛɹ.ə.li/	ต้อง
volunteer คำนาม	/ˌvɑlənˈtɪɹ/	อาสาสมัคร
topic คำนาม	/ˈtɑpɪk/	หัวข้อ, กระทู้
burden คำนาม	/ˈbɝdn̩/	ความรับผิดชอบ, ภาระ
spouse คำนาม	/spaʊ̯s/	คู่สมรส
vendor คำนาม	/ˈvɛn.dɚ/	ผู้ขาย
technician คำนาม	/tɛkˈnɪʃən/	ช่างเทคนิค
encourage คำกริยา	/ɪnˈkʌɹ.ɪd͡ʒ/	ให้กำลังใจ, ส่งเสริม
ratio คำนาม	/ˈɹeɪ.ʃoʊ/	สัดส่วน, อัตราส่วน
expand คำกริยา	/ɪkˈspænd/	ขยาย
boot คำนาม	/but/	รองเท้า
ignore คำกริยา	/ɪɡˈnɔː/	เมิน

กริยาวลีที่คุณจะได้ยิน

คำศัพท์	คำอ่าน	ความหมาย
fill out คำกริยา	/fɪl ˈaʊt/	กรอก
go out คำกริยา		ออก, ออกไป

ประโยคที่ควรฝึกพูดซ้ำ

ประโยคสั้น ๆ ที่สมบูรณ์จากวิดีโอ ซึ่งนำไปใช้ในบทสนทนาประจำวันได้:

We're doing them every couple months.
We'll probably do them every few months moving forward.
I'm going to open it up now.

ไวยากรณ์ในวิดีโอนี้

โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:

โครงสร้าง	ในวิดีโอ
ประโยคเงื่อนไข if + อนุประโยค, will/would + กริยา — เงื่อนไขและผลลัพธ์	If it's super specific in nature, I'll try
Passive voice be + กริยาช่อง 3 — เน้นสิ่งที่เกิดขึ้น ไม่ใช่ผู้กระทำ	are not retired · being paid · be replaced
Present perfect have/has + กริยาช่อง 3 — เหตุการณ์ในอดีตที่ยังเกี่ยวข้องกับปัจจุบัน	we've been · we've seen · we've definitely seen
Relative clauses who / which + อนุประโยค — ข้อมูลเพิ่มเติมเกี่ยวกับคนหรือสิ่งของ	budget, which can · someone who lives · interactions, which can

การออกเสียงที่ควรระวัง

ผู้พูดใช้รูปย่อและรูปลดเสียง 119 ครั้ง เช่น they're, don't, you're ให้พูดแบบสั้นตามที่ได้ยิน

เสียง “sh” และ “zh”: presentation /ˌpɹɛzn̩ˈteɪʃn̩/, interaction /ˌɪn.təˈɹæk.ʃən/, technician /tɛkˈnɪʃən/, ownership /ˈoʊnɚʃɪp/, ratio /ˈɹeɪ.ʃoʊ/
คำยาว — ลงเสียงหนักให้ถูกพยางค์: necessarily /ˌnɛs.əˈsɛɹ.ə.li/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, interaction /ˌɪn.təˈɹæk.ʃən/, anonymous /əˈnɒn.ə.məs/, unnecessary /ʌnˈnɛs.əˌsɛɹ.i/

เสียงที่คนไทยมักออกเสียงยาก:

เสียงท้ายคำ — ออกเสียงให้ครบ ไม่เปลี่ยนเป็นตัวสะกดแบบไทย: anonymous /əˈnɒn.ə.məs/, spouse /spaʊ̯s/, encourage /ɪnˈkʌɹ.ɪd͡ʒ/, formal /ˈfɔɹməl/, practical /ˈpɹæk.tɪ.kəl/
/v/ — ไม่ใช่ /w/ ให้ฟันบนแตะริมฝีปากล่าง: overcome /ˌəʊ.vəˈkʌm/, volunteer /ˌvɑlənˈtɪɹ/, overhead /ˈəʊvəˌhɛd/, vendor /ˈvɛn.dɚ/, involvement /ɪnˈvɑlv.mənt/
/z/ — เสียงก้อง ไม่ใช่ /s/: presentation /ˌpɹɛzn̩ˈteɪʃn̩/, whereas /(h)wɛɹˈæz/, resource /ɹɪˈzɔːs/, resident /ˈɹɛzɪdənt/, residential /ˌrɛzɪˈdɛnʃəl/

วิธีฝึกกับวิดีโอนี้

ฟังวิดีโอให้จบหนึ่งรอบโดยยังไม่ต้องพูด แล้วจดคำที่ยังไม่รู้จัก
เริ่มที่ความเร็ว 0.75× พูดตามทีละประโยค แล้วกลับไปใช้ความเร็วปกติเมื่อเริ่มคล่อง
อัดเสียงตัวเองแล้วเทียบกับต้นฉบับ โดยสังเกตคำอย่าง overcome, hire, contractor เป็นพิเศษ

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

เทคนิค shadowing: อ่านคู่มือฉบับเต็มทีละขั้นตอน →

ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: Managing a Small Strata? Here's How to Handle the Biggest Challenges

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การออกเสียงที่ควรระวัง

วิธีฝึกกับวิดีโอนี้

เทคนิค Shadowing คืออะไร?