Pratica di Shadowing: Managing a Small Strata? Here's How to Handle the Biggest Challenges - Impara a parlare inglese con i video
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1
All right.
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Well, thank you for joining everyone.
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My name is Chris Stepchuk.
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I'm the CEO and managing broker at Fort Park Property Management and Real Estate.
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And thank you for taking time out of your busy day.
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I'm sure you guys are all involved in Stratas.
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So that means that but you have lots to do other than your real jobs.
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So I appreciate it.
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And we do do these webinars.
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We're doing them every couple months.
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We'll probably do them every few months moving forward.
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And if you ever have any ideas or suggestions for topics,
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please feel free to reach out to me and I will try to include them in the next one.
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I've got lots of good feedback from you guys and different ideas over the past while we've been doing these.
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So it is much appreciated.
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I'm just going to get into the presentation a little bit.
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So today's topic is the top challenges that stratas with under 100 units face and how to overcome them.
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So it doesn't mean that, you know, all stratas have the same issues.
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Some, you know, if you're 20 units, you might have different struggles that an 80 unit building has.
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But a lot of these will apply.
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They're fairly broad in nature.
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um you know even if you've got 150 units a lot of these things are still going to apply
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um we're going to have probably about a 15 to 20 minute presentation today
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and then we're going to have time at the end for q a
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if you guys have any questions at all uh pertaining to
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anything strata related please feel free to ask them at that time it doesn't have to be specifically about this topic.
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It can be, you know, anything at all.
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If it's super specific in nature, I'll try to answer it kind of broadly, but feel free to reach out to me
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and we can take it offline
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and maybe I can give you guys some advice on that and kind of how to work through that.
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So there are some unique challenges that these smaller buildings definitely have.
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We manage a lot of smaller buildings, some, you know, four units, some 100 units.
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And they've all got some of these challenges.
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So Fort Park, who are we?
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We help improve strata living through practical guidance and care.
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We're a full service real estate brokerage, specializing in residential, commercial and light industrial strata management.
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And we've been around since 2008.
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And we provide seamless real estate sales and property management services, ensuring a smooth and hassle -free experience for property owners.
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And I like this quote here from Henry Ford, coming together is a beginning, staying together is a progress, and working together is success.
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And this is very true in Strata.
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For those of you, most of you are on councils.
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So just getting together, it's a good start.
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And then sticking together can be challenging.
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And working together is really how you can define success.
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So the topic, as I said today, challenges facing smaller strata buildings.
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So smaller stratas face many of the same issues that larger buildings do,
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but they also have unique experiences and challenges tied to the size and the resource.
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You have, you know, a large building potentially, but not necessarily a large budget, which can make things very, very challenging.
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Professional management, of course, can help smaller and stratas and medium sized stratas, but even that sometimes comes with limited services or limited budget,
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and it might not be enough.
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So here, we're going to create a little list for you, the top challenges we see, and how you can, most importantly,
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how you can overcome them.
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Number one that we see this all the time is lack of building manager or access for contractors.
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So it can be very frustrating for owners to, you know, have to continually provide access to contractors.
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You know, many council members are not retired.
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They have full -time jobs and you can't necessarily afford a full -time building manager.
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Where I live, you know, I'm in a hundred unit strata and we have a full -time building manager
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so it's not even a concern for us but when
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that isn't the case
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if you're in 20 units it can be a little bit more challenging can be very time consuming
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so how to overcome these challenges
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so hiring a part -time building manager is a great way
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we've seen a lot of buildings do this with a lot of success they can be there maybe two
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or three times a week maybe they come in every day but they're only there in the morning me.
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and then you can really coordinate your schedule in terms of
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when you're allowing contractors to come to the building you can um you can just work it around their schedule
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so consider companies offering flexible part -time services
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or you can hire a qualified resident to assist with building duties
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this is extremely successful where we've seen this someone from the, it doesn't even have to be someone on council.
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It can be someone who lives in the building and they're assisting and they're being paid for it.
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You save travel time, you've got boots on the ground right there.
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And, you know, even if companies aren't charging for travel time, they're building it into their prices, right?
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No one can really absorb the gas prices right now.
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So that's one challenge and one way to overcome it.
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Next one that we've got is the lack of volunteers.
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So smaller buildings have fewer volunteers for council positions and committees.
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Limited participation can lead to unqualified individuals managing operations.
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So if you think of it this way, if you're in a 200 -unit building, you've got plenty of volunteers usually for council positions, committees.
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but a 20 unit building you know you just don't have that same number of people right so
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that can make it very very difficult for smaller stratas
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so how to overcome this challenge consider compensating council members for their time
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this kind of alludes to number one what we were talking about
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if if people you know know what they're being paid even if it isn't a large amount if they're being paid,
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they are probably more apt to volunteer and to get involved.
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Compensation may help attract more qualified volunteers.
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And again, if you have 20 units, but maybe, you know, maybe each unit has, you know, people have partners that can maybe help out,
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or maybe they have parents that live with them or children or stuff like that.
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So sometimes it's more than just council can get involved.
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Number three, lack of budget to do the required maintenance.
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So smaller buildings, they have smaller budgets in which they operate, create challenges.
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Major repairs can create a large financial burden on a per unit basis.
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So if you think about it, you know, if you've got 200 units and you need to replace, say a boiler, say it's like $20 ,000,
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each unit's only going to have to cough up a hundred bucks to do it not a big deal
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but in a 20 unit building uh it might be a thousand dollars each right
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so it can it can really it doesn't the risk doesn't get spread as far in a smaller strata
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and essential maintenance becomes difficult to fund
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and therefore a lot of maintenance just gets kicked down the road right because you know even if owners think,
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well, I know this has to be replaced, it has to be done, but I just don't have the money to do it.
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They're probably going to vote against it.
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So how to overcome this challenge?
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Keep budgets very tight and reduce unnecessary spending.
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You can't really afford to have fiscal waste in a small building.
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In larger budgets, you know, things just kind of can get buried in there.
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And we've definitely seen that.
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Whereas in a small building, you just don't have room for that um so
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if you can do that more dollars can go towards funding essential maintenance
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and i've got here prioritize essential maintenance capital upgrades
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and minimize the need for frequent special levies so you know
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if you can really focus on what you're going to need to get done whether it's a new elevator
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or a new roof or you know a podium membrane
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or something like that and really focus all your dollars towards those capital items
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that need to be done and
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and kind of try to eliminate as much day -to -day spending as you can
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that can be very very useful easier said than done of course a lack of anonymity for council members
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so in smaller buildings council members are easily identifiable so
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if you're in again
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i'll use a 20 unit building right everyone knows who the
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council members are they might stop them in the hallway and bug them or or getting out of their car.
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It can create a lot of personal conflict, can create awkwardness and uncomfortable situations,
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especially if there's some kind of governance involved, like say you have to send someone a bylaw infraction letter for doing something, right?
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So council members may face unwanted personal interactions, which can always be challenging for people.
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So how to overcome it?
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Obviously, hiring a third -party intermediary for communication and disputes is a good way to do it.
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For self -managed councils, that might mean getting a lawyer to draft your bylaw infraction letters.
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Or if you're using a management company, obviously they would do those things.
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Create a shared council email or communication portal so that it's not necessarily one owner,
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like it's not necessarily the strata president that's sending out the bylaw infraction notice.
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This is coming from a strata council, bcs1234 at gmail .com.
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It's a group decision, a group consensus, or if you have a portal,
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even better, that makes it even easier and more anonymous.
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And then ensure decisions are made collectively by council members.
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That's a big thing.
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It's like no one particular council member should have to take the burden of being the bad guy, right?
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These are group decisions.
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They're made by a council of three to seven, and that's how they should be handled.
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So try and eliminate the personal side of it, especially when there's conflict.
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Requirement for EPR and depreciation reports.
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So all stratas with more than four units, as you probably know by now, are required to complete these reports.
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But a five to 12 unit building has very different requirements than a 300 unit building.
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And, you know, I'm going to say poorly written legislation often paints all stratas with the same brush.
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So, you know, there's a lot of companies that will just charge the same, whether it's 150 units or 20 units, right, for these reports.
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So you really want to make sure that you're hiring and finding a company that isn't doing that, right?
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You're going to compare quotes from multiple vendors, look for pricing that reflects the building size.
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and consider smaller, newer providers for more cost -effective options.
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So, you know, you don't always want to go with a brand new company that's not established,
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but if they've been around for a little while and they maybe don't have this high of overhead,
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they might be more ideally suited for this type of thing.
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You know, it really depends on what they're quoting on.
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And a lot of these vendors just get super, super busy, especially right now, because these are required this year.
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So if they're just super busy, they're going to quote high.
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So try and find someone that's not as busy and isn't quoting some kind of ridiculous amount,
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which is kind of an indication that they maybe just don't really want the business or can't handle it.
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Next one is fewer choices when it comes to contractors.
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So, So, you know, many contractors prefer working with larger buildings, especially when they're really busy, right?
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They're just going to kind of push all their business towards a larger building where they're getting paid more,
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better economies of scale for their business models, and then kind of filling in with smaller buildings larger stratas provide more consistent
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and ongoing business for them and
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and it just means the smaller buildings may have fewer vendor
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and management company options so how to overcome this look for smaller
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or newer contractors seeking business opportunities
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so again you probably don't want to hire a brand new company
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but if they are fairly newish get some references and see
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if maybe just in them trying to establish themselves that with lower overhead, they're able to charge a little bit less.
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Owner -operated businesses very often have lower overhead costs.
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That comes at a cost.
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You might not get the same service results right away.
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It might take a little bit longer to do things or to get your invoices or things like that.
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But it can be, if the owner -operator very Very often if they're a smaller company,
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they're doing the work themselves during the day
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and then they go home at night and they're doing all the invoicing and the paperwork.
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And they don't have someone that they're paying to answer the phones and to do all their emails.
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So therefore, their costs might be a little bit lower.
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A good idea is to prioritize contractors located near the strata building
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so you don't always know based on the where the head office of the company is
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but um because the technicians
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that are actually doing the work might be uh you know you could hire a company in
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but maybe their technician is out in chilliwack or something like
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that so it's good to try to find
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that out nobody's probably going to tell you that
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but um just something to keep in mind look for like travel charges things like
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that and contractors already working in the area can really help with that.
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you know what i always like to look for is like service fans
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that are parked outside of our building for long periods of time
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that tells me that either a they're working on a project in the area
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or b maybe that technician or contractor actually lives right around here uh
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or you can just kind of ask your neighbors who they're using
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or you can actually see you know
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if it's you're looking for a landscaper go go to the couple buildings in your block
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and just see who's doing the actual work
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and go talk to the landscaper and
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if he's already in the area doing work then maybe it would save you
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that you know additional travel charges
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that are probably going to get worked into the price uh number seven one bad apple can spoil the bunch
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so problematic owners um are a thing in strata unfortunately
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if you're in a two three hundred unit building
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that might go unnoticed right if you have a two
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or three problem owners they just kind of kind of uh it doesn't really create a lot of issues usually
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but in a 20 unit building that's going to can create some absolute chaos
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if two owners
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or 10 of your building is problematic um can be a
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lot more noticeable small number of difficult owners can affect the overall living experience for for everyone
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so how to overcome this challenge
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and limit direct interaction with problematic owners whenever possible communicate through third parties
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so either your strata management company or a lawyer
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if it's really bad you know you might want to hire a lawyer to do that
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um we've certainly done that in in certain cases before uh handle concerns formally through letters or council meetings.
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So rather than, you know, dealing with it on a one -on -one basis,
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it's like, okay, this gets dealt with when we're going to have a council meeting,
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we're going to discuss it and the minutes are going to go out.
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And then from there it'll be addressed.
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Letters, things like that can work very well.
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And you want to set clear communication boundaries to reduce unnecessary conflict.
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So you can't ignore problematic owners, but if you can sometimes curb the amount of interaction you have
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that works really well um you know make them fill out forms
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and things like that or
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or at least all of the issues have to be in writing um right sometimes
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that will just just the extra burden of having to do
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that might cut down on
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if they're constantly complaining about things um just create a formal process and whatever that formal process is
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I think you just want to try and stick with it.
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That's the whole key.
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And yes, I will be sending out, everyone's going to get a copy of this meeting.
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You'll get the presentation.
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We'll send it out to you, the PowerPoint, and we'll also send you the link to the video.
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No problem on that.
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And next thing, number eight is council member talent pool.
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So smaller buildings simply have smaller talent pool to draw upon when it comes to selecting council members.
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They're often elected by default rather than by qualification or even by vote.
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Voting by acclimation could result in the same members remaining on council year after year.
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So we do see this in buildings where, you know, somebody's on year after year.
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The ownership doesn't really want them on there.
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But the way it's done is it's like, OK, you have to have three to seven members.
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Four people put up their hands.
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They get voted in by acclamation, like a majority vote of all owners.
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So that isn't always the best way to do it.
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And and that's probably not the way you shouldn't, not the way you should do it.
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especially if you've got challenging owners that the ownership doesn't really want on council.
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So how to overcome this challenge?
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Replace your voting by acclimation with individual candidate voting.
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This can be a little more awkward and can sometimes lead to hurt feelings, but it's really the best way to do it.
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You can use secret ballots to encourage fair and anonymous voting
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and if you're doing it online you can use polls so it can be completely anonymous
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it requires majority approval for council positions so you know you go through
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if if your bylaws state you have three to seven owners
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that can get on and you have five people
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that nominate themselves you go through each one of those five candidates
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and then you vote on each one of those and
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if they don't get a majority vote they don't get voted on even if you end up of three owners on council.
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And you might want to consider bylaw changes allowing spouses or non -title residents to serve on council.
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This is a big one.
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You know, in a...
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200 unit building you probably don't need that
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but in a 20 unit building um you really want to expand your talent pool as much as possible
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and it's it's really quite crazy
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but the standard bylaws uh don't allow for spouses they don't allow for partners they don't allow for
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children and stuff like that to sit on council
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and they do allow for long -term tenants which is interesting but um
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so you might want to just a simple bylaw change just allow spouses allow partners allow parents
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you know it depends but um that can you know
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if 20 potential of 20 uh people in a smaller building can suddenly go to 40
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or 50 if you change your bylaws a little bit
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so you've expanded your talent pool and the very last one is high rental ratios so
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it's not a unique challenge to smaller buildings.
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It's a huge challenge to all buildings, big or small, but smaller buildings,
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they're simply less well -equipped to deal with high rent ratios because you don't have the infrastructure.
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You typically don't have a full -time on -site caretaker and stuff like that.
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So not having a building manager can make it very challenging.
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Common challenges will include things like increased maintenance requests, increased FOB requests, increased communication difficulties,
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particularly where you've got off -site or even overseas owners.
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We see a lot of communication challenges there.
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So, you know, if it's rented out and the owner isn't there to deal with it,
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usually the tenant is not calling the owner to deal with the issue, especially if the owner is not living in town.
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They're usually calling building management.
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Maybe they contact the strata agent or the council.
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In a big building, they contact the building manager.
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So it just creates more stuff, I guess, more stuff and more traffic, if you will.
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So how to overcome this challenge?
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So you can implement stricter bylaws for neglectful landlords so that a lot of these charges, maybe you have to incur a lot of extra costs,
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but maybe some of those can be borne by the landlords, particularly if they are neglectful.
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and you you know
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if you've had buildings where they have those kind of landlords there's a lot of them
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and and that can be really challenging especially
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if they don't have a property management company dealing with their tenants encourage greater owner involvement in building operations
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you know assign on -site council members to assist with management duties
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and considering hiring part -time building manager or again hiring someone from within the building to deal with some of these things,
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I think is a great way to try and overcome this.
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And we see a lot of smaller buildings
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and 20 to 40 units buildings will have these things in place and they will have building managers,
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sometimes full -time building managers.
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And you might think, well, their strategies are going to be way higher because of this,
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but that's not necessarily the case because they've got boots on the ground, they're saving a lot of money and excess wastage.
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So I would say we don't necessarily see that being the case where they're paying more.
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So that kind of wraps up the presentation.
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I'm going to open it up now.
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If you guys have any questions, feel free to...
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Vocabolario e note di pronuncia per questa lezione
Questa lezione di conversazione si basa sul video “Managing a Small Strata? Here's How to Handle the Biggest Challenges”. Le parole che ritornano più spesso: council, unit, strata, smaller, owner. Questo video contiene 295 frasi e 3734 parole da ripetere con lo shadowing. Il parlato dura 23:26. Chi parla ha un ritmo naturale di circa 159 parole al minuto, vicino a una conversazione quotidiana. Il 87% delle parole rientra nelle 3.000 più comuni dell’inglese, quindi il lessico è facile da seguire.
Vocaboli chiave di questo video
15 parole del video che vale la pena imparare, con pronuncia e significato:
| Parola | Pronuncia | Significato |
|---|---|---|
| overcome verbo | /ˌəʊ.vəˈkʌm/ | superare, sconfiggere |
| hire verbo | /ˈhaɪɹ/ | assoldare, noleggiare |
| contractor sostantivo | /ˈkɒnˌtɹæk.tə(ɹ)/ | appaltatore |
| necessarily avverbio | /ˌnɛs.əˈsɛɹ.ə.li/ | necessariamente, a tutti i costi |
| volunteer sostantivo | /ˌvɑlənˈtɪɹ/ | volontario, volontaria |
| topic sostantivo | /ˈtɑpɪk/ | tema, categoria |
| problematic aggettivo | /ˌpɹɑ.bləˈmæt.ɪk/ | ambiguo, questionabile |
| assist verbo | /əˈsɪst/ | assistere, aiutare |
| fewer | /ˈfjuː.ɚ/ | meno |
| interaction sostantivo | /ˌɪn.təˈɹæk.ʃən/ | interazione |
| burden sostantivo | /ˈbɝdn̩/ | carico, fardello |
| anonymous aggettivo | /əˈnɒn.ə.məs/ | anonimo |
| spouse sostantivo | /spaʊ̯s/ | sposo, sposa |
| overhead sostantivo | /ˈəʊvəˌhɛd/ | costi di gestione |
| vendor sostantivo | /ˈvɛn.dɚ/ | venditore, venditrice |
I phrasal verb che sentirai
| Parola | Pronuncia | Significato |
|---|---|---|
| go through verbo | attraversare | |
| send out verbo | inviare | |
| fill out verbo | /fɪl ˈaʊt/ | compilare |
| get off verbo | scendere | |
| go out verbo | uscire, andare fuori | |
| help out verbo | essere d'aiuto | |
| put up verbo | collocare | |
| wrap up verbo | imballare, impacchettare |
Frasi da ripetere
Frasi brevi e complete del video che puoi riutilizzare nella conversazione di tutti i giorni:
- We're doing them every couple months.
- We'll probably do them every few months moving forward.
- I'm going to open it up now.
La grammatica di questo video
Le strutture che chi parla usa di più, con le parole esatte del video:
| Struttura | Nel video |
|---|---|
| Frasi condizionali if + frase, will/would + verbo — una condizione e il suo risultato | If it's super specific in nature, I'll try |
| Forma passiva be + participio passato — conta ciò che accade, non chi lo fa | are not retired · being paid · be replaced |
| Present perfect have/has + participio passato — un’azione passata che conta ancora adesso | we've been · we've seen · we've definitely seen |
| Frasi relative who / which + frase — un’informazione in più su una persona o una cosa | budget, which can · someone who lives · interactions, which can |
Pronuncia a cui fare attenzione
Chi parla usa 119 contrazioni e forme ridotte, come they're, don't, you're. Pronunciale nella forma breve, così come le senti.
- I suoni “sh” e “zh”: presentation /ˌpɹɛzn̩ˈteɪʃn̩/, interaction /ˌɪn.təˈɹæk.ʃən/, technician /tɛkˈnɪʃən/, ownership /ˈoʊnɚʃɪp/, ratio /ˈɹeɪ.ʃoʊ/
- Parole lunghe — attenzione all’accento: necessarily /ˌnɛs.əˈsɛɹ.ə.li/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, interaction /ˌɪn.təˈɹæk.ʃən/, anonymous /əˈnɒn.ə.məs/, unnecessary /ʌnˈnɛs.əˌsɛɹ.i/
I suoni difficili per chi parla italiano:
- /h/ — va soffiata, non è muta: hire /ˈhaɪɹ/, overhead /ˈəʊvəˌhɛd/, whereas /(h)wɛɹˈæz/, hallway /ˈhɔlˌweɪ/, hassle /ˈhæsl̩/
- Consonante finale — senza aggiungere una vocale dopo: topic /ˈtɑpɪk/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, assist /əˈsɪst/, anonymous /əˈnɒn.ə.məs/, spouse /spaʊ̯s/
- /æ/ — più aperta della “e”: contractor /ˈkɒnˌtɹæk.tə(ɹ)/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, interaction /ˌɪn.təˈɹæk.ʃən/, landlord /ˈlæn(d).lɔɹd/, expand /ɪkˈspænd/
Come esercitarsi con questo video
- Ascolta tutto il video una volta senza parlare e annota le parole che non conosci.
- Inizia a velocità 0,75×, fai shadowing frase per frase e torna alla velocità normale quando diventa facile.
- Registrati e confronta con l’originale, facendo attenzione a parole come overcome, hire, contractor.
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.