ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: zNpmtVZFXS0

Hello? Hello, can I speak to Kasia, please?

Yes, speaking.

Hi, Kasia, it’s Oli here.

Oh, hello! I wanted to ask: I need some English phrases for talking on the phone.

Do you think you could help me with that?

Of course! What do you need to learn?

Well, everything, I suppose.

No problem!

Shall we start?

Yeah, why not?

Hi, I’m Oli.

Welcome to Oxford Online English!

Let’s learn how to speak English on the phone.

In this lesson, you can learn how to deal with common situations and problems when you’re talking on the phone in English.

You’ll see four dialogues, and then we’ll explain the vocabulary and phrases that we use.

This way, you’ll learn everything you need to make phone calls in English!

Let’s start by showing you how to make an informal phone call, for example to a friend or a colleague you know well.

Hello? Oli, hi!

Sorry, who’s this?

It’s Kasia!

Oh, hi! Sorry, didn’t have your number saved.

No worries.

Listen: some of us are going rafting this weekend.

Do you want to come?

Wow, that sounds great!

Yeah, sure.

Brilliant! I’ll text you the details.

Okay, cheers for the invite, see you then I guess.

Bye! Let’s look at the whole dialogue.

What do you notice?

First, I answered with a simple hello.

This is common if you’re answering the phone informally and you don’t know who’s calling.

I also used an informal way to ask who was calling.

And I used an informal way to give my name.

If you’re calling your friend, don’t say, I’m Kasia Instead, say, It’s Kasia.

Next, you can see that Kasia tells me why she’s calling in a very simple way.

Also, look at the whole dialogue.

It’s quite short, right?

This is common in informal phone calls.

We don’t ask how are you or anything like that.

It’s not bad to ask how are you, of course!

But, it’s not necessary in an informal phone call if you know each other well.

You can also see many examples of informal language that we both used, for example wow, yeah, cheers, I guess, or using invite as a noun instead of invitation.

Finally, we ended the conversation quickly and simply.

We used simple, informal goodbye words: see you and bye.

Next, let’s look at how can you make a formal phone call, so you can see the difference.

Good afternoon, Oxford Online English, how can I help?

Hello, could I speak to Michael Hart, please?

Who’s calling, please?

My name is Oli Redman and I’m calling concerning a proposal which Mr Hart sent to me.

One moment, please… I’m afraid he’s not available right now.

Would it be alright for him to call you back in about 30 minutes?

Yes, that would be fine.

And does he have your number?

Yes, he called me last week, so he must have it.

That’s fine.

He’ll call you in half an hour or so.

Is there anything else I can do for you?

No, that’s all.

Thank you for your help.

You’re welcome.

Thanks for calling, and have a nice day!

And to you.

Goodbye! Can you see the difference between this and the first dialogue you heard?

First, I answered the phone with a longer greeting.

Instead of just hello, I used a full phrase.

I also said the name of the company—this is common when answering the phone at work.

You could also say your full name, like this: Hello, Kasia Warszynska.

Or, you could say the name of your manager, like this: Good morning, Anna Gilbert’s office.

You can also see that you use different phrases to ask who’s calling, or to say who you are: Who’s calling, please?

Or: My name is… In this case, I used My name is... because I was introducing myself for the first time.

If you’re talking to someone who you’ve met before, you could use this is and give your name.

For example, I could say: This is Oli.

Oli also said why he was calling using a longer, more formal phrase: I’m calling concerning… You could also use something like: I would like to ask about… Or: I wanted to discuss … with you.

In general, you can see that the dialogue is much longer.

We spoke more, and also used longer sentences.

You can see many examples of formal language that we both used, like I’m afraid he’s not available, would it be alright to…, or that would be fine.

Finally, the goodbye is also much longer.

I started ending the call by asking: Is there anything else I can do for you?

Compare this to the first dialogue, where we ended the call very quickly and simply.

In this dialogue, ending the call took several sentences.

We also used more formal goodbye phrases, like: Thanks for your help.

Thanks for calling.

Have a nice day!/And to you!

Or: Goodbye So you can see two important differences here: the language is almost totally different, and also the style is different, because everything is longer.

Next, let’s look at another dialogue to see how to deal with a common problem when talking on the phone in English.

Hello? Kasia, hi it's Oli.

Hi Oli. Sorry, say that again.

I said, we’re thinking of going to the cinema.

The sound’s very quiet.

Can you speak up a bit? Hello?

Sorry, I really can’t hear.

How about now?

Ah, yes, that’s better!

Sorry, I’m in the subway, and the signal’s not so good.

So, what were you saying?

I wanted to say… Hold on, my battery’s about to die.

Can I call you back later?

Sure, I’ll be free till… First, a question for you: was this dialogue formal or informal?

100

It was informal.

101

Here, you can see some common problems you might have talking on the phone in English.

102

At the beginning, I couldn’t hear Oli’s question.

103

So, I said: Sorry, say that again.

104

You could use many different phrases here, like: What was that?

105

Or: What did you say?

106

In a more formal conversation, you could say something like: I’m sorry, could you repeat that?

107

Or: Could you say that again, please?

108

Next, Kasia couldn’t hear me because the sound was too low.

109

She asked: Can you speak up a bit?

110

Speak up means to speak more loudly.

111

Mrore formally, you could say something like: The sound is low.

112

Would you mind speaking a little more loudly?

113

When speaking formally, you need to be more indirect, which means you need longer sentences.

114

We were having problems because Oli was on the subway.

115

Do you remember what he said?

116

The signal’s not so good.

117

You could also say: I don’t have much signal.

118

Or: There’s not much reception here.

119

Finally, he ran out of battery.

120

He really should have charged his phone before he went out!

121

Hey, that’s not my fault!

122

And anyway, I said I’d call you back.

123

And did you?

124

Finally, what if you call someone, and they’re not there?

125

Hello, OOE productions, can I help?

126

Hello, this is Kasia Warzsynska.

127

I’m calling for Pieter Okker.

128

Is he available?

129

Unfortunately he’s busy at the moment.

130

Would you like to leave a message, or should I get him to call you back later?

131

Um… Can I leave him a message?

132

It’s quite important.

133

Of course. Could you ask him to double check the hotel reservations for the Italy conference?

134

He’ll know what I mean.

135

Very well. Anything else?

136

No, that’s everything, but do please make sure he gets it as soon as possible.

137

I’ll pass your message on as soon as he’s free.

138

Thank you. Would you also like him to call you back?

139

Yes, please.

140

If you could get him to call me at my office, that would be wonderful.

141

No problem at all.

142

Thanks so much.

143

You’re welcome, bye-bye now!

144

Bye! Let’s start with the same question: was this dialogue more formal, or more informal?

145

It was more formal this time.

146

In this dialogue, I wanted to speak to someone, but he wasn’t there.

147

Oli took a message for me.

148

Do you remember the question he asked?

149

He said: Would you like to leave a message?

150

You could also say: Can I take a message?

151

Should I give him a message?

152

What can you say to answer this question?

153

You could say something like: Can I leave him a message?

154

Or: Could you pass on a message for me?

155

Then, give your message: Can you ask him to…?

156

Could you tell her that…?

157

Just let him know that… Here’s a full example: Could you tell her that I’ll be arriving at five o’clock, instead of half seven?

158

You might also say how important your message is, particularly if it is very important!

159

For example: Please make sure he gets it as soon as possible; it’s really important.

160

It’s urgent, so please tell her as soon as you can.

161

If it’s not so important, you could say something like: It’s not urgent, so just let him know when he’s free.

162

Hello? Hi, yeah, it’s Oli again.

163

Hi, Oli! Did you learn everything you needed about how to talk on the phone in English?

164

Yeah, great lesson, thanks Kasia!

165

You’re welcome, glad you liked it!

166

Where could I find more free English lessons like this?

167

You should definitely go to Oxford Online English.com.

168

There are lots of great free English lessons there.

169

What did you say?

170

I couldn’t hear you.

171

I said Oxford Online English.com.

172

Ah, great, thanks!

173

No problem, bye!

174

See you!

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คำศัพท์และข้อสังเกตด้านการพูดสำหรับบทเรียนนี้

วิดีโอนี้มี 174 ประโยค และ 1601 คำ สำหรับฝึกพูดตาม ช่วงที่มีเสียงพูดยาว 11:40 ผู้พูดพูดด้วยความเร็วสม่ำเสมอ ประมาณ 137 คำต่อนาที เหมาะกับการฝึกพูดตาม 86% ของคำอยู่ใน 3,000 คำที่ใช้บ่อยที่สุดในภาษาอังกฤษ ส่วนที่เหลือควรดูไว้ก่อนเริ่มฝึก

คำศัพท์สำคัญในวิดีโอนี้

คำที่พบไม่บ่อย 15 คำจากวิดีโอ พร้อมคำอ่านและความหมาย:

dialogue /ˈdaɪəˌlɑɡ/ (คำนาม) — การสนทนา, บทพูด. A conversation or other form of discourse between two or more individuals.
informal /ɪnˈfɔɹ.m(ə)l/ (คำคุณศัพท์) — ไม่เป็นทางการ. Not formal or ceremonious.
phrase /ˈfɹeɪ̯z/ (คำนาม) — วลี, ประโยค. A short written or spoken expression.
goodbye /ɡʊdˈbaɪ/ — สวัสดี, ลาก่อน. Farewell; a formula used to another person or persons when the speaker, writer, or person addressed is departing.
lesson /ˈlɛs.ən/ (คำนาม) — บทเรียน. A section of learning or teaching into which a wider learning content is divided.
invite /ɪnˈvaɪt/ (คำกริยา) — เชิญ. To ask for the presence or participation of someone or something.
urgent /ˈɜː.d͡ʒənt/ (คำคุณศัพท์) — ด่วน. Requiring immediate attention.
cheers /t͡ʃɪəz/ — ไชโย, ชนแก้ว. A common toast used when drinking in company.
subway /ˈsʌbˌweɪ/ (คำนาม) — รถไฟใต้ดิน, เมโทร. An underground railway, especially for mass transit of people in urban areas.
proposal /pɹəˈpoʊzəl/ (คำนาม) — ข้อเสนอ. A scheme or design.
compare /kəmˈpɛɚ/ (คำกริยา) — เปรียบเทียบ. To assess the similarities and differences between two or more things [“to compare X with Y”]. Having made the comparison of X with Y, one might have found it…
arrive /əˈɹaɪv/ (คำกริยา) — มา, ถึง. To reach; to get to a certain place.
introduce /ˌɪntɹəˈdus/ (คำกริยา) — แนะนำ. To cause (someone) to be acquainted (with someone else).
cinema /ˈsɪn.ə.mə/ (คำนาม) — โรงภาพยนตร์, โรงหนัง. A movie theatre, a movie house.
colleague /ˈkɒliːɡ/ (คำนาม) — เพื่อนร่วมงาน. A fellow member of a profession, staff, academic faculty or other organization; an associate, a workmate.

กริยาวลีที่คุณจะได้ยิน

go out (คำกริยา) — ออก, ออกไป. To leave, especially a building.

การออกเสียงที่ควรระวัง

ผู้พูดใช้รูปย่อและรูปลดเสียง 39 ครั้ง เช่น I'm, you're, don't ให้พูดแบบสั้นตามที่ได้ยิน

เสียง “sh” และ “zh”: reception /ɹɪˈsɛp.ʃn̩/, invitation /ɪnvɪˈteɪʃən/, reservation /ˌɹɛz.ɚˈveɪ.ʃən/
คำยาว — ลงเสียงหนักให้ถูกพยางค์: invitation /ɪnvɪˈteɪʃən/, reservation /ˌɹɛz.ɚˈveɪ.ʃən/, vocabulary /vəˈkæb.jə.lə.ɹi/

วิธีฝึกกับวิดีโอนี้

ฟังวิดีโอให้จบหนึ่งรอบโดยยังไม่ต้องพูด แล้วจดคำที่ยังไม่รู้จัก
พูดตามทีละประโยคด้วยความเร็วปกติ ทำซ้ำแต่ละประโยคจนจังหวะของคุณตรงกับผู้พูด
อัดเสียงตัวเองแล้วเทียบกับต้นฉบับ โดยสังเกตคำอย่าง dialogue, informal, phrase เป็นพิเศษ

ไวยากรณ์ในวิดีโอนี้

โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:

โครงสร้าง	ในวิดีโอ
Relative clauses who / which + อนุประโยค — ข้อมูลเพิ่มเติมเกี่ยวกับคนหรือสิ่งของ	someone who you · indirect, which means
Past continuous was/were + -ing — การกระทำที่กำลังดำเนินอยู่ ณ ช่วงหนึ่งในอดีต	was calling · was introducing · were having
คำแนะนำด้วย “should” should + กริยา — บอกสิ่งที่ควรทำ	should have · should I get · Should I give
ความเป็นไปได้ด้วย “might / may” might/may + กริยา — สิ่งที่เป็นไปได้แต่ไม่แน่นอน	might have · might also say

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

เทคนิค shadowing: อ่านคู่มือฉบับเต็มทีละขั้นตอน →

ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: zNpmtVZFXS0

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คำศัพท์และข้อสังเกตด้านการพูดสำหรับบทเรียนนี้

คำศัพท์สำคัญในวิดีโอนี้

กริยาวลีที่คุณจะได้ยิน

การออกเสียงที่ควรระวัง

วิธีฝึกกับวิดีโอนี้

ไวยากรณ์ในวิดีโอนี้

เทคนิค Shadowing คืออะไร?