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1
Welcome to English Listening Channel.
2
Hello everyone.
3
Today's title is Hotel Check -in and Problems.
4
In this video, you will follow a simple story about two travellers, Sam and Ali, at a hotel.
5
They try to check in, but they have some problems.
6
Don't worry, I will speak slowly and clearly, so please relax and enjoy the story.
7
Before we start, I have a small question for you.
8
Please listen carefully to find the answer.
9
Question.
10
What is Sam's full name?
11
The answer is in the dialogue.
12
If you find it, please write your answer in English in the comments.
13
Alright, let's start.
14
Are you ready?
15
Okay, let's begin.
16
We're here.
17
Finally.
18
I'm so tired.
19
Me too.
20
The flight was long.
21
Yes, it was.
22
Let's check in.
23
Good idea.
24
I want to rest.
25
Me too.
26
I'll talk to the front desk.
27
Okay.
28
I'll wait here.
29
Excuse me?
30
Hello.
31
Welcome.
32
Thank you.
33
I have a reservation.
34
Great.
35
What's your name?
36
My name is Sam Johnson.
37
Sam Johnson.
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Let me check.
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Okay.
40
Thank you.
41
Is everything okay?
42
Yes.
43
They're checking now.
44
Good.
45
How many nights are we staying?
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Three nights.
47
Oh, that's right.
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Three nights.
49
Yes.
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Friday, Saturday, and Sunday.
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Perfect.
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I can't wait to see the room.
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Me too.
54
I hope it's nice.
55
I'm sure it is.
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The pictures looked good.
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That's true.
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The pictures were nice.
59
I'm sorry, sir.
60
What's wrong?
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I can't find your reservation.
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Really?
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But I have a reservation.
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What name is it under?
65
Sam Johnson.
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J -O -H -N -N -S -O -N.
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Let me check again.
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What's happening?
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They can't find our reservation.
70
Oh, no. Did you make a reservation?
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Yes, I did.
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I made it online.
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Do you have the confirmation email?
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Yes, I have it on my phone.
75
Show them the email.
76
Good idea.
77
Excuse me?
78
Yes?
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I have a confirmation email.
80
Oh, wonderful.
81
Can I see it?
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Sure.
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Here it is.
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Thank you.
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Let me look.
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I made the reservation last month.
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I see.
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What date did you make it?
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I made it on October 15th.
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Okay.
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Let me check our system again.
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I hope they find it.
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Me too.
94
I'm a little worried.
95
It'll be okay.
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You have the email.
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That's true.
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The email is proof.
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Ah, I found it.
100
Really?
101
Yes.
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I'm so sorry.
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It was under a different spelling.
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Oh, I see.
105
That's okay.
106
Thank you for understanding.
107
So, we can check in now?
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Yes.
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They found it.
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Great.
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I'm so relieved.
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Me too.
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That was stressful.
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Here are your room keys.
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You're in room 305.
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The elevator is over there.
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Oh, thank you.
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Finally, we have our keys.
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Yes, these are card keys.
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Card keys?
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Yes, not regular keys.
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They're cards.
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Oh, I see.
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Like a credit card.
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Exactly.
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You put the card in the door.
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That's convenient.
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Yes, it is.
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Most hotels use card keys now.
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I remember old hotels had metal keys.
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Yes, that's right.
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Big metal keys.
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Those were heavy.
134
Yes, they were.
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Card keys are better.
136
I agree.
137
Where's the elevator?
138
It's over there.
139
She said it's over there.
140
Okay, let's go.
141
Our room is on the third floor.
142
Third floor, room 305.
143
That's right.
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I'm excited to see it.
145
Me too.
146
I hope it's clean.
147
I'm sure it is.
148
This hotel looks nice.
149
Yes, the lobby is beautiful.
150
The elevator is here.
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Great.
152
Let's get in.
153
I'll press 3.
154
Okay.
155
I can't wait to rest.
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Me too.
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I'm so tired.
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The flight was really long.
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Yes, it was.
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Six hours.
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Six hours is too long.
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I agree.
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But we're here now.
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That's true.
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We're here.
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The elevator stopped.
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Third floor.
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Let's find our room.
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Room 305 should be this way.
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I see the numbers.
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301, 302.
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There it is.
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305. Perfect.
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Open the door.
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Okay.
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I'll use the card key.
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Let me put the card in.
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Okay.
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Hmm.
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The light is red.
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Red?
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That's not good.
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Let me try again.
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Okay.
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Try again.
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I'm putting the card in.
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Is it working?
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No. The light is still red.
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Oh, no. Try it slower.
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Okay.
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I'll go slow.
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Maybe you're going too fast.
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Maybe.
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Let me try slowly.
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How is it?
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Still red.
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It's not working.
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That's strange.
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Let me try.
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Okay.
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Here's the card.
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I'll try now.
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Go ahead.
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I'm putting it in.
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Is it green?
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No, it's red again.
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This is frustrating.
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I know.
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What should we do?
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The card key isn't working.
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Maybe the card is broken.
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Maybe.
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Or maybe it's the wrong card.
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Did they give us the wrong card?
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I don't know.
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This is room 305, right?
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Yes, look, the door says 305.
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And our key says 305, too.
219
That's weird.
220
Everything matches.
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But the door won't open.
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We should go back to the front desk.
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Yes, you're right.
224
Let's go back.
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This is annoying.
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I know.
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I just want to rest.
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Me too, but we need a new card.
229
Let's go to the elevator.
230
Okay, back to the lobby.
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I hope they can fix this quickly.
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Me too.
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I'm really tired now.
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We'll get a new card and come back.
235
Okay, let's hurry.
236
Hello again.
237
Is something wrong?
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Yes, our card key doesn't work.
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Oh, I'm sorry to hear that.
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We tried many times.
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Let me make you a new card.
242
Thank you.
243
What's your room number again?
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Room 305.
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Okay, room 305.
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Here's a new card.
247
Thank you so much.
248
This one should work.
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We hope so.
250
We'll try it now.
251
If it doesn't work, please come back.
252
Okay, we will.
253
Thank you.
254
Let's go back to the room.
255
Yes, third floor again.
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I really hope this card works.
257
Me too.
258
I don't want to come back again.
259
Here we are, room 305 again.
260
Let's try the new card.
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Okay, I'm putting it in.
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What color is the light?
263
It's green.
264
Great.
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It works.
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Finally.
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Let's go in.
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I'm so happy.
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Me too.
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Let me open the door.
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Okay.
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I'll follow you.
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Here we go.
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We're inside.
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Finally, our room.
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It looks nice.
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Yes, it does.
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I like it.
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There are two beds.
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Perfect.
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One for you, one for me.
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The bathroom is over there.
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Okay.
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I'll check it later.
285
It's a little hot in here.
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Yes, it is.
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It's very hot.
288
let me turn on the air conditioning good idea where is it i think
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it's on the wall i see it it's over there let me press the button okay turn
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it on i'm pressing it now is it working
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i don't hear anything really press it again okay i'm pressing it again do you hear it now
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No, I don't hear anything.
293
That's strange.
294
Maybe it's broken.
295
Try the remote control.
296
Remote control?
297
Where is it?
298
Maybe on the table.
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Let me look.
300
Yes, here it is.
301
Try using the remote.
302
Okay, I'm pressing the power button.
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Is it working now?
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No, still nothing.
305
This is a problem.
306
Yes, the air conditioning isn't working.
307
It's so hot in here.
308
I know.
309
I'm sweating.
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Me too.
311
What should we do?
312
We should call the front desk.
313
Yes, good idea.
314
Where's the phone?
315
It's on the table, next to the lamp.
316
Okay, call them.
317
I'll call now.
318
Front desk, how can I help you?
319
Hello, this is room 305.
320
Yes, room 305.
321
How can I help?
322
The air conditioning isn't working.
323
Oh, I'm sorry.
324
Did you try the remote?
325
Yes, I tried the remote.
326
It doesn't work.
327
I see.
328
I'll send someone to your room.
329
Thank you.
330
How long will it take?
331
About ten minutes?
332
Okay.
333
Thank you.
334
What did they say?
335
Someone is coming in ten minutes.
336
Okay.
337
That's not too long.
338
No, it's not.
339
Let's wait.
340
I'll open the window.
341
Good idea.
342
Get some fresh air.
343
The window is stuck.
344
Really?
345
Let me help.
346
Okay.
347
Pull this side.
348
I'm pulling.
349
It's opening.
350
Great.
351
Now we have fresh air.
352
This helps a little.
353
Yes, but it's still hot.
354
I know.
355
I hope they fix it soon.
356
Me too.
357
Knock, knock.
358
Maintenance.
359
Oh, someone's here.
360
I'll open the door.
361
Hello.
362
I'm here to fix the air conditioning.
363
Thank you for coming.
364
No problem.
365
Where is the unit?
366
It's on the wall over there.
367
Okay, let me check.
368
We tried the remote.
369
I see.
370
Let me look at the unit.
371
Okay.
372
Ah, I found the problem.
373
What is it? the circuit breaker was off the circuit breaker yes
374
I'll turn it on now okay thank you there it's on now I can hear it it's working
375
it should cool down soon thank you so much You're welcome.
376
Enjoy your stay.
377
Thank you.
378
Have a good day.
379
Finally, we have air conditioning.
380
Yes, I'm so relieved.
381
Me too.
382
It's already getting cooler.
383
Yes, it is.
384
This is much better.
385
I can't believe it's already our last day.
386
I know.
387
Time went so fast.
388
Did you pack everything?
389
Yes, I'm all packed.
390
How about you?
391
Almost done.
392
Just need to close my suitcase.
393
Okay.
394
We should check out soon.
395
Yes.
396
Checkout time is 11 o 'clock.
397
What time is it now?
398
It's 10 .30.
399
We have 30 minutes.
400
Yes.
401
Let's go down now.
402
Okay.
403
I'll take my suitcase.
404
Me too.
405
Let's go.
406
Don't forget the room key.
407
Oh, right.
408
I have it here.
409
Good.
410
Let's go to the lobby.
411
The elevator is this way.
412
I'll miss this room.
413
Really?
414
Even with all the problems?
415
Well, the bed was comfortable.
416
That's true.
417
I slept well.
418
Me too.
419
The pillows were nice.
420
Here's the elevator.
421
Let's get in.
422
I'll press the lobby button.
423
Okay.
424
This is it.
425
Our last time.
426
Yes.
427
Back to the front desk.
428
I hope checkout is easy.
429
Me too.
430
No more problems, please.
431
I agree.
432
Here we are, the lobby.
433
Let's go to the front desk.
434
Excuse me.
435
We'd like to check out. Of course.
436
What's your room number?
437
Room 305.
438
Okay, room 305.
439
Let me get your bill.
440
Thank you.
441
How much do you think it will be?
442
I think it was about $300. For three nights?
443
Yes, $100 per night.
444
That sounds right.
445
How much is it?
446
Wait, this says $450.
447
$450?
448
Yes.
449
That's too much.
450
That doesn't seem right.
451
Excuse me, I think this bill is wrong.
452
Wrong?
453
Let me check.
454
Yes, it says $450.
455
Let me see the charges.
456
I think it should be $300 dollars
457
we booked three nights at one hundred dollars each i see let me look at your reservation
458
what are the extra charges for let me explain room rate is three hundred dollars okay
459
then there's a parking fee parking fee we didn't park here
460
you didn't use the parking no we don't have a car
461
we came by taxi oh i see that's a mistake
462
then yes please remove the parking fee of course let me fix
463
that what else is on the bill there's also a restaurant charge restaurant charge yes for breakfast
464
but breakfast was included the website said breakfast was free
465
Let me check your reservation type.
466
Okay.
467
Ah, yes, you're right.
468
Breakfast is included.
469
So these charges are wrong.
470
Yes, I apologize.
471
I'll remove them.
472
Thank you.
473
Let me recalculate your bill.
474
Okay.
475
How much is it now?
476
It's $300.
477
$300.
478
That's correct.
479
I'm very sorry for the confusion.
480
That's okay.
481
Mistakes happen.
482
How would you like to pay?
483
I'll pay with my credit card.
484
Perfect.
485
Please insert your card here.
486
Okay.
487
I'm inserting it now.
488
Thank you.
489
Please wait a moment.
490
All done.
491
Here's your receipt.
492
Thank you for staying with us.
493
Thank you.
494
Goodbye.
495
We're finally outside.
496
Yes, fresh air.
497
That was quite a stay.
498
Yes, it was.
499
So many problems.
500
First, they couldn't find our reservation.
501
Then the card key didn't work.
502
And the air conditioning was broken.
503
Don't forget the wrong bill.
504
How could I forget?
505
But we handled everything.
506
Yes, we did.
507
We solved every problem.
508
And we spoke English the whole time.
509
That's right.
510
We explained everything in English.
511
I'm proud of us.
512
Me too.
513
Our English is getting better.
514
Yes, it is.
515
Practice helps.
516
Definitely.
517
We learned useful phrases.
518
Like, I have a reservation.
519
And, the card key doesn't work.
520
The air conditioning isn't working.
521
I think this bill is wrong.
522
These are important sentences.
523
Yes, we'll use them again in the future.
524
The next hotel will be easier.
525
I hope so.
526
But if there are problems, we can handle them.
527
Exactly.
528
We know what to say now.
529
Where should we go next?
530
Let's get some lunch.
531
I'm hungry.
532
Good idea.
533
I'm hungry too.
534
There's a restaurant down the street.
535
Perfect.
536
Let's go there.
537
How was it?
538
I hope this video helped you improve your English.
539
If you enjoyed this lesson and want to support this channel, you can send a super thanks.
540
Thank you so much for your support.
541
Now, let me ask the question one more time.
542
Question.
543
What is Sam's full name? Did you find it?
544
Please write your answer in the comment section.
545
Small output practice like this helps your English a lot.
546
On this channel, I share slow and easy English stories for beginners.
547
So if you enjoyed it, please subscribe, and please like the video.
548
Alright, that's all for today.
549
See you next time.
550
Bye!
551
Thank you.
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Từ vựng và ghi chú luyện nói cho bài học này
Bài luyện nói này dựa trên video “Hotel Check-in & Problems - Slow and Easy English For Beginners”. Những từ được nhắc lại nhiều nhất trong bài: card, key, reservation. Video này có 548 câu và 2177 từ để luyện shadowing. Phần lời nói dài 21:54. Người nói nói chậm, khoảng 99 từ mỗi phút, đủ thời gian để bạn bắt chước từng âm. 87% số từ nằm trong 3.000 từ tiếng Anh thông dụng nhất, nên từ vựng dễ theo.
Từ vựng quan trọng trong video
15 từ đáng học trong video, kèm phiên âm và nghĩa:
| Từ | Phiên âm | Nghĩa |
|---|---|---|
| desk danh từ | /dɛsk/ | bàn |
| remote tính từ | /ɹəˈməʊt̞/ | xa |
| lobby danh từ | /ˈlɑ.bi/ | hành lang, phòng chờ |
| hungry tính từ | /ˈhʌŋ.ɡɹi/ | đói |
| knock động từ | /nɑk/ | gõ |
| confirmation danh từ | /ˌkɑn.fəɹˈmeɪ.ʃən/ | sự xác nhận |
| insert động từ | /ɪnˈsɝt/ | chèn, nhét |
| checkout danh từ | /ˈt͡ʃɛkˌaʊt/ | quầy tính tiền, quầy thu tiền |
| suitcase danh từ | /ˈsutkeɪs/ | va li, rương hành lý |
| lesson danh từ | /ˈlɛs.ən/ | bài, bài học |
| output danh từ | /ˈaʊtpʊt/ | đầu ra |
| solve động từ | /sɒlv/ | giải quyết |
| goodbye | /ɡʊdˈbaɪ/ | tạm biệt, chào |
| phrase danh từ | /ˈfɹeɪ̯z/ | cụm từ, câu |
| dialogue danh từ | /ˈdaɪəˌlɑɡ/ | (cuộc) đối thoại, sự hội thoại |
Cụm động từ bạn sẽ nghe
| Từ | Nghĩa |
|---|---|
| come back động từ | trở lại, trở về |
| check out động từ | tính tiền, trả phòng |
| go back động từ | trở lại |
Những câu đáng luyện lại
Các câu ngắn, trọn ý trong video mà bạn có thể dùng lại khi giao tiếp hằng ngày:
- How many nights are we staying?
- Did you make a reservation?
- Do you have the confirmation email?
- What date did you make it?
- What's your room number again?
Ngữ pháp trong video
Những cấu trúc người nói dùng nhiều nhất, kèm đúng cụm từ trong video:
| Cấu trúc | Trong video |
|---|---|
| Câu bị động be + quá khứ phân từ — nhấn vào việc xảy ra, không phải người làm | is broken · is stuck · was included |
| Lời khuyên với “should” should + động từ — nói điều nên làm | should be · should we do · should go |
| Thì hiện tại tiếp diễn am/is/are + -ing — việc đang diễn ra lúc nói hoặc quanh thời điểm này | They're checking · I'm putting · Is it working |
| Tương lai với “will” will + động từ — quyết định, lời hứa hoặc dự đoán | will follow · will speak · I'll talk |
Phát âm cần chú ý
Người nói dùng 91 dạng rút gọn, ví dụ I'm, I'll, don't. Hãy nói theo dạng ngắn đúng như bạn nghe.
- Âm “sh” và “zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, confusion /kənˈfjuːʒən/
- Từ dài — đặt trọng âm cho đúng: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, elevator /ˈɛləˌveɪtɚ/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, apologize /əˈpɑləˌd͡ʒaɪz/
Những âm người Việt thường gặp khó:
- Cụm phụ âm cuối — đọc đủ từng âm, đừng nuốt âm cuối: desk /dɛsk/, solve /sɒlv/, relax /ɹɪˈlæks/, convenient /kənˈviː.niənt/, lamp /ˈlæ̝mp/
- Âm /tʃ/, /dʒ/ và /ʒ/ — tiếng Việt không có, đừng đọc thành “ch” hay “gi”: checkout /ˈt͡ʃɛkˌaʊt/, confusion /kənˈfjuːʒən/, apologize /əˈpɑləˌd͡ʒaɪz/
- Âm /æ/ — mở miệng rộng hơn âm “e”: relax /ɹɪˈlæks/, taxi /ˈtæksi/, lamp /ˈlæ̝mp/, traveller /ˈtɹævəlɚ/
Cách luyện với video này
- Nghe hết video một lần, chưa cần nói, và ghi lại những từ bạn chưa biết.
- Nói đuổi từng câu ở tốc độ bình thường, lặp lại mỗi câu đến khi nhịp của bạn khớp với người nói.
- Ghi âm giọng mình rồi so với bản gốc, chú ý các từ như desk, remote, lobby.
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.