تدريب Shadowing: What is the 8D report? (problem solving tools) - تعلم التحدث بالإنجليزية عبر الفيديو
جارٍ إنشاء الدرس...
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Hi, my name is Florian from Quality Guru where I answer your questions and share knowledge quality management
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Today I would like to talk about the AD Report.
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The 8D problem solving methodology is a very common approach in many industries.
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And many people like it because it's straightforward, logical and very transparent.
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That makes it so powerful in the internal and external communication, either with your own teams or with your customer. If you.
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send out some defect parts and you got a complaint to your company.
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8D stands for the eight disciplines and basically refers to an eight -step process.
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which you have to go through in order to analyze your problem, take corrective action, verify them, and then hopefully close the problem.
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Stop it forever.
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So let me take you quickly through the eight steps and let's see.
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what it looks like.
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First of all is, the team identify the team that means who is working on this problem
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You should never work alone on a problem solving.
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Their philosophy is basically that you get many people together from different areas who have a different perspective on the problem.
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So if you're for example in a manufacturing company, there should be somebody from quality, from production, maybe from logistic, from engineering, so that different people from different perspectives.
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can look at the problem and help you to make a better root cause analysis and identify better corrective actions, because if you have
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A deeper root cause analysis and better corrective actions will help you to be so much more efficient in stopping this.
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problem as soon as possible.
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Step number two is: Identifying the problem.
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And here we need to be as specific as possible.
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That means we should say, what was the problem, where did it happen, how did it happen, maybe you have photos, Maybe you have specific times.
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Maybe you have Everything what you have basically regarding the problem should be as specific as possible
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so that later you don't
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confuse it with other problems which happen maybe or other issues which happen the same Really be as specific as possible,
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gather all the data regarding this particular event what you have to really nail it down as good as possible.
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Then step number three is you want to contain the problem.
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So now, for example, if you find a problem in a production process for example.
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Unless you solve it completely, you still have the risk that you are continuously producing this kind of defect or problem into your products.
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So you cannot be sure that what you send out and what you are selling at the moment
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is safe for your customer.
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and it's a potential risk for them, but also for you, because you will get the customer dissatisfaction.
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and you will probably get then problems.
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with regards to complaints and then also financial impacts.
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So you want to stop as soon as possible.
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How can you contain a problem in the manufacturing process?
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You can, for example, put a filter on your production line.
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It means you could sort the parts with a visual inspection if it's possible or with a test
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100 % and let them go through this filter so that you can filter out with the right method.
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all the problematic parts with the information you already have.
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Once you protect it, the customer and the market and yourself you can go to step number four, which is the root cause analysis.
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And here you should try to identify with the team what is the root cause of the problem.
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And here you should use something like problem -solving tools, for example, a 5Y diagram,
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a fishbone diagram, and many other problem -saving tools can be used here.
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But, You should document it.
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in a way and try to identify all the possible root causes and not stop at the first one.
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The more root causes we can identify, possible root causes, We can then later verify or that we can correct and stop all of these root causes
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but at the moment we don't know which one is the true one.
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So we want to be very creative and we want to allow the team to issue
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all the ideas at this moment in order to have a very complete root cause analysis
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and have all the ideas and possibilities on the table.
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So, once you have identified maybe one or several possible root causes, Then we need to take Step number five,
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which is Take corrective actions.
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So we want to correct the problem.
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And we need to define now some measures to do this.
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So we have our identified root causes and we can put for every one of the root causes one or several
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corrective actions.
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That means actions which help us to stop the root cause.
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Once we have this, we go to step number six and then over time we will validate now
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that the actions we have defined here in step number five are really solving the problem.
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How can we know this? we can see if more problems are coming.
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And by this, we can see if the actions are effective and if they are affected, effective, then we can check also this box,
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step number six and say,
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okay, now I know all the actions are effective and I don't have a risk for this problem anymore.
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Once I do this, the problem is under control.
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Now I want to go to step number seven, which is "How can I prevent that in the future,
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this problem will not happen again?" And here I should do some lessons learned and look into my quality management system
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For example, into my FMEA, as a tool and see if I have this problem identified in my processes.
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If I have it identified, I need to review if my risk assessment for this problem is adequate.
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And if I have not identified it, I need also to update my FMEA
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and then by this also take it over into my control plan and with the control plan then
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bring it down into the shop floor with the identified new controls.
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So I need to define new inspections or controls if adequate
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in order to avoid that this problem goes undetected in the future.
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And last but not least, once I have finished my step number seven, I can go to step number eight,
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which is congratulate the team everybody who has contributed say thank you This is good for the team building,
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it motivates and it helps the team to get confident that you can work together and solve any problem in the organization.
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Let me know your experience.
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Have you ever tried working with an AD report?
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What is your experience?
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Is it easy?
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Is it difficult?
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Do you have any questions?
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Post them right in the comments.
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and looking forward to reading about it and see you in the next video.
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المفردات وملاحظات التحدث لهذا الدرس
يحتوي هذا الفيديو على 84 جملة و1171 كلمة للتدرب على الترديد. مدة الكلام 7:25. يتكلم المتحدث بسرعة طبيعية، نحو 158 كلمة في الدقيقة، قريبة من المحادثة اليومية. 90% من الكلمات ضمن أكثر 3,000 كلمة شيوعًا في الإنجليزية، ويُستحسن مراجعة الباقي قبل البدء.
أهم المفردات في هذا الفيديو
15 كلمة من الفيديو تستحق التعلّم، مع النطق والمعنى:
| الكلمة | النطق | المعنى |
|---|---|---|
| solve فعل | /sɒlv/ | ذَابَ, حَلَّ |
| filter اسم | /ˈfɪltɚ/ | مِصْفَايَة |
| complaint اسم | /kəmˈpleɪnt/ | شِكَايَة, شَكْوَى |
| inspection اسم | /ɪnˈspɛkʃən/ | تَفَقُّد |
| adequate صفة | /ˈæd.ə.kwɪt/ | كَافٍ |
| verify فعل | /ˈvɛɹɪfaɪ/ | أَكَّدَ |
| diagram اسم | /ˈdaɪ.ə.ɡɹæm/ | مُخَطَط, رَسْم إِيضَاحِيّ |
| defect اسم | /ˈdiːfɛkt/ | خَلَل, عَيْب |
| lesson اسم | /ˈlɛs.ən/ | دَرْس, حِصَّة |
| assessment اسم | /əˈsɛsmənt/ | تَقْيِيم |
| refer فعل | /ɹɪˈfɜː/ | أَشَارَ |
| efficient صفة | /ɪˈfɪʃənt/ | فَعَّال |
| contribute فعل | /kənˈtɹɪb.jut/ | سَاهَمَ |
| discipline اسم | /ˈdɪsəplɪn/ | اِنْضِبَاط, تَهْذِيب |
| nail اسم | /neɪl/ | ظُفْر, ضفر |
نطق يحتاج إلى انتباه
يستخدم المتحدث 4 من الصيغ المختصرة، مثل don't, you're. انطقها بصيغتها القصيرة كما تسمعها.
- أصوات “th”: gather /ˈɡæðɚ/, methodology /ˌmɛθ.əˈdɑ.lə.d͡ʒi/
- أصوات “sh” و“zh”: inspection /ɪnˈspɛkʃən/, efficient /ɪˈfɪʃənt/, dissatisfaction /dɪsˌsætɪsˈfækʃən/
- الكلمات الطويلة — انتبه لموضع النبر: continuously /kənˈtɪnjuəsli/, problematic /ˌpɹɑ.bləˈmæt.ɪk/, methodology /ˌmɛθ.əˈdɑ.lə.d͡ʒi/, congratulate /kənˈɡɹæd͡ʒ.ʊˌleɪt/, dissatisfaction /dɪsˌsætɪsˈfækʃən/
كيف تتدرب بهذا الفيديو
- استمع إلى الفيديو كاملًا مرة واحدة دون أن تتكلم، ودوّن الكلمات التي لا تعرفها.
- ابدأ بسرعة 0.75×، وردّد جملة جملة، ثم عُد إلى السرعة العادية عندما يصبح الأمر سهلًا.
- سجّل صوتك وقارنه بالأصل، مع الانتباه إلى كلمات مثل solve, filter, complaint.
القواعد في هذا الفيديو
أكثر التراكيب التي يستخدمها المتحدث، مع العبارات نفسها من الفيديو:
| التركيب | في الفيديو |
|---|---|
| المضارع التام have/has + اسم المفعول — حدث ماضٍ ما زال له أثر الآن | have identified · have defined · have not identified |
| جمل الوصل who / which + جملة — معلومة إضافية عن شخص أو شيء | four, which is · seven, which is |
ما هي تقنية التظليل الصوتي؟
التظليل الصوتي (Shadowing) تقنية تعلم لغة مدعومة علمياً، طُورت أصلاً لتدريب المترجمين الفوريين المحترفين. الطريقة بسيطة لكنها قوية: تستمع لصوت إنجليزي أصلي وتكرره فوراً بصوت عالٍ — كظل يتبع المتحدث بتأخير 1-2 ثانية. تُظهر الأبحاث تحسناً كبيراً في دقة النطق والتنغيم والإيقاع وربط الأصوات والاستماع والطلاقة.