Pratique du Shadowing: Making Complaints - Apprendre l'anglais à l'oral avec YouTube

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I'd like 20 chicken nuggets with sweet and sour sauce, two cheeseburgers, and four Coca-Colas.
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Toutes les phrases
133 phrases
1
I'd like 20 chicken nuggets with sweet and sour sauce, two cheeseburgers, and four Coca-Colas.
0:15.70 – 0:23.18 (7.5s)
2
Will that be all?
0:25.16 – 0:26.18 (1.0s)
3
Yes.
0:27.20 – 0:27.84 (0.6s)
4
It's for here or to go, sir.
0:28.48 – 0:30.12 (1.6s)
5
For here, please.
0:30.58 – 0:31.22 (0.6s)
6
That will be $22.50.
0:32.56 – 0:34.20 (1.6s)
7
Your order will be ready soon.
0:35.08 – 0:36.50 (1.4s)
8
Oh, no.
0:42.74 – 0:43.26 (0.5s)
9
There are only ten chicken nuggets in here.
0:44.36 – 0:46.06 (1.7s)
10
There were supposed to be twenty.
0:46.96 – 0:48.16 (1.2s)
11
And these are fish burgers.
0:50.28 – 0:51.48 (1.2s)
12
But I ordered cheeseburgers.
0:53.18 – 0:54.60 (1.4s)
13
I'm going to take it back to the counter.
0:56.08 – 0:57.90 (1.8s)
14
We should get what we ordered.
0:58.86 – 1:00.04 (1.2s)
15
Excuse me.
1:02.14 – 1:02.82 (0.7s)
16
Yes?
1:04.04 – 1:04.34 (0.3s)
17
This is not what I ordered.
1:05.50 – 1:06.60 (1.1s)
18
I ordered 20 chicken nuggets, and I only got 10.
1:07.48 – 1:10.24 (2.8s)
19
Also, instead of two cheeseburgers, I got two fishburgers.
1:11.94 – 1:15.64 (3.7s)
20
I'm sorry, sir.
1:17.28 – 1:18.14 (0.9s)
21
Can I see your receipt?
1:18.14 – 1:19.08 (0.9s)
22
Yes, here it is.
1:20.82 – 1:22.14 (1.3s)
23
Can you correct this order?
1:22.80 – 1:23.88 (1.1s)
24
Sure.
1:24.96 – 1:25.16 (0.2s)
25
If you could just bear with me for a moment, I'll get you the correct order.
1:25.16 – 1:29.10 (3.9s)
26
Thank you.
1:30.80 – 1:31.30 (0.5s)
27
Here it is.
1:33.72 – 1:34.42 (0.7s)
28
I'm sorry about that.
1:34.42 – 1:35.76 (1.3s)
29
Your order got mixed up with someone else's.
1:35.76 – 1:38.52 (2.8s)
30
I gave you some free french fries to make up for it.
1:39.64 – 1:42.14 (2.5s)
31
Thank you.
1:43.02 – 1:43.54 (0.5s)
32
Did you find everything you needed today?
1:55.68 – 1:57.40 (1.7s)
33
Yes, thank you.
1:59.20 – 2:00.36 (1.2s)
34
These headphones are exactly what I need.
2:00.88 – 2:02.86 (2.0s)
35
My neighbor has a really loud dog, and I can't get any work done.
2:04.26 – 2:07.54 (3.3s)
36
I hope they do the trick.
2:09.28 – 2:10.56 (1.3s)
37
That will be $150.
2:11.48 – 2:12.50 (1.0s)
38
Wow, that's expensive.
2:14.96 – 2:16.24 (1.3s)
39
But these are supposed to be the best, right?
2:17.24 – 2:19.00 (1.8s)
40
Yes, that's a good brand of headphones.
2:21.40 – 2:23.28 (1.9s)
41
Do you want to purchase our protection plan in case something happens to them?
2:25.60 – 2:28.86 (3.3s)
42
That's okay.
2:31.06 – 2:31.62 (0.6s)
43
I don't think I need it.
2:32.30 – 2:33.38 (1.1s)
44
What's wrong with these?
2:40.40 – 2:41.64 (1.2s)
45
I just bought them.
2:41.86 – 2:42.98 (1.1s)
46
Can I help you?
2:46.02 – 2:47.02 (1.0s)
47
Yes.
2:47.64 – 2:48.24 (0.6s)
48
These headphones aren't working anymore.
2:48.48 – 2:49.94 (1.5s)
49
I'd like to return them and get a refund.
2:50.82 – 2:52.42 (1.6s)
50
Do you have the receipt?
2:53.76 – 2:55.06 (1.3s)
51
No.
2:58.62 – 2:58.84 (0.2s)
52
I must have dropped it.
2:58.44 – 3:00.50 (2.1s)
53
I bought these here a couple of days ago.
3:01.02 – 3:02.82 (1.8s)
54
Did you purchase a protection plan?
3:04.34 – 3:06.20 (1.9s)
55
No.
3:07.42 – 3:07.94 (0.5s)
56
Our return policy states that if you don't have a receipt or protection plan, then you cannot return the item.
3:08.76 – 3:15.16 (6.4s)
57
I'm sorry, sir.
3:15.82 – 3:17.12 (1.3s)
58
But I just bought them.
3:18.46 – 3:20.14 (1.7s)
59
Isn't there anything you can do?
3:19.80 – 3:22.06 (2.3s)
60
Well, you can't return the headphones, but you can exchange them for another pair.
3:23.18 – 3:28.02 (4.8s)
61
Okay, thanks.
3:29.12 – 3:30.52 (1.4s)
62
Hopefully, the new headphones will work.
3:30.30 – 3:32.82 (2.5s)
63
Wow, that's a great sale!
3:43.84 – 3:45.94 (2.1s)
64
Wow, these shirts are nice.
3:51.12 – 3:52.80 (1.7s)
65
I know, I really love them.
3:54.24 – 3:56.20 (2.0s)
66
Hey, that's not the right price.
4:00.82 – 4:02.36 (1.5s)
67
Those shirts are supposed to be on sale.
4:03.22 – 4:05.14 (1.9s)
68
These shirts are not on sale.
4:06.68 – 4:08.32 (1.6s)
69
The sales sign was still up from last week.
4:07.74 – 4:10.86 (3.1s)
70
I'm sorry.
4:10.28 – 4:12.02 (1.7s)
71
Does that mean I have to pay the full price?
4:12.90 – 4:15.20 (2.3s)
72
Yes, I'm sorry about the misunderstanding.
4:16.48 – 4:18.67 (2.2s)
73
I don't think it's a right to have a sale sign up on something that isn't on sale.
4:19.69 – 4:24.13 (4.4s)
74
I'd like to speak to your manager.
4:24.99 – 4:26.35 (1.4s)
75
I can get my manager for you.
4:27.99 – 4:29.75 (1.8s)
76
Wait here a minute.
4:30.47 – 4:31.23 (0.8s)
77
Hello, miss.
4:34.71 – 4:35.51 (0.8s)
78
Can I help you?
4:35.51 – 4:36.37 (0.9s)
79
Yes, I saw the sale sign here and I got these shirts, thinking that they were on sale.
4:37.61 – 4:42.41 (4.8s)
80
The cashier says I have to pay full price.
4:43.41 – 4:46.03 (2.6s)
81
I don't think that's right.
4:46.71 – 4:47.97 (1.3s)
82
I understand, miss.
4:49.51 – 4:50.65 (1.1s)
83
Our customers are very important to us.
4:51.59 – 4:53.77 (2.2s)
84
We've taken down the sale sign.
4:54.95 – 4:56.67 (1.7s)
85
Thank you for bringing that to our attention.
4:57.25 – 4:58.85 (1.6s)
86
I can ring those shirts up for you at the sale price.
5:00.53 – 5:02.67 (2.1s)
87
Thank you.
5:04.61 – 5:05.13 (0.5s)
88
I really appreciate it.
5:05.13 – 5:06.61 (1.5s)
89
Hi, I'm Brandon, your neighbor from downstairs.
5:29.17 – 5:32.31 (3.1s)
90
Hi, I'm Jessica.
5:33.85 – 5:35.37 (1.5s)
91
Nice to meet you.
5:35.37 – 5:36.27 (0.9s)
92
Sorry to bother you, but can I talk to you for a minute?
5:37.79 – 5:40.69 (2.9s)
93
Sure, is everything alright?
5:42.15 – 5:43.89 (1.7s)
94
I've been listening to you play the piano from my apartment for a while now.
5:45.33 – 5:48.93 (3.6s)
95
And it's nice to hear that you're getting better.
5:49.95 – 5:52.09 (2.1s)
96
Unfortunately, I tried to sleep in on weekends.
5:53.07 – 5:55.81 (2.7s)
97
I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7am anyway.
5:56.71 – 6:04.31 (7.6s)
98
On the weekends, I'd really appreciate it if you can hold off until 9am.
6:04.81 – 6:09.09 (4.3s)
99
No problem, I'll postpone practicing the piano until 10am.
6:10.37 – 6:13.73 (3.4s)
100
Sorry about that, I didn't realize it was disturbing for you.
6:14.59 – 6:17.89 (3.3s)
101
Don't get me wrong, but weekends are the only chance I have to catch up on sleep.
6:19.43 – 6:23.21 (3.8s)
102
It's all good.
6:25.19 – 6:26.01 (0.8s)
103
You don't need to explain yourself.
6:26.01 – 6:27.41 (1.4s)
104
We appeared to be operating on different schedules, that's all.
6:28.79 – 6:31.69 (2.9s)
105
Okay.
6:33.45 – 6:34.01 (0.6s)
106
Thank you for being so kind.
6:34.01 – 6:35.77 (1.8s)
107
Have a nice day.
6:35.77 – 6:37.19 (1.4s)
108
Have a nice day too.
6:38.01 – 6:39.39 (1.4s)
109
The water was so cold.
6:47.17 – 6:49.31 (2.1s)
110
This is unacceptable.
6:50.01 – 6:51.57 (1.6s)
111
I'm going to make a complaint.
6:52.11 – 6:53.53 (1.4s)
112
This is the front desk.
6:58.61 – 6:59.83 (1.2s)
113
How can I help you?
7:00.03 – 7:00.83 (0.8s)
114
This is Anita Martin from room 101.
7:02.25 – 7:04.63 (2.4s)
115
I'd like to make a complaint.
7:05.87 – 7:07.05 (1.2s)
116
Sure, madam.
7:08.21 – 7:09.15 (0.9s)
117
What seems to be the problem?
7:09.37 – 7:10.61 (1.2s)
118
There's no hot water in my room, so I had to take a cold shower.
7:12.11 – 7:16.03 (3.9s)
119
This is unacceptable.
7:17.51 – 7:19.21 (1.7s)
120
I'm very disappointed with your service.
7:19.95 – 7:21.75 (1.8s)
121
I'd like you to resolve this matter as quickly as possible, or I'll have to cancel my reservation.
7:23.17 – 7:27.55 (4.4s)
122
Please accept our sincerest apologies for not having hot water.
7:28.95 – 7:31.87 (2.9s)
123
Unfortunately, our hot water system has developed technical problems this morning.
7:33.33 – 7:37.03 (3.7s)
124
We're working on this, and we promise to have this issue solved in almost no time.
7:39.05 – 7:42.97 (3.9s)
125
We'll make sure to give you a discount.
7:43.91 – 7:45.35 (1.4s)
126
Okay, thank you.
7:47.95 – 7:48.77 (0.8s)
127
Also, there's an issue with the heating.
7:48.77 – 7:51.27 (2.5s)
128
It's very hot in my room.
7:51.27 – 7:53.39 (2.1s)
129
You can adjust the temperature using the thermostat near the light switch.
7:55.29 – 7:58.23 (2.9s)
130
Oh, I see.
8:00.53 – 8:01.83 (1.3s)
131
Okay, thank you for your help.
8:01.83 – 8:03.33 (1.5s)
132
You're very welcome.
8:04.65 – 8:05.71 (1.1s)
133
Thanks for watching and don't forget to subscribe to our YouTube channel.
8:26.63 – 8:30.17 (3.5s)

Context & Background

Understanding how to make complaints effectively is an essential skill in daily communication, especially in English-speaking environments. The dialogue in the video demonstrates two scenarios: ordering food and returning an item. The speaker faces issues with incorrect orders, highlighting the importance of clearly articulating one's concerns and ensuring that customers receive exactly what they requested. Practicing these real-world conversations helps learners apply their knowledge in practical settings, facilitating better interactions and boosting confidence.

Top 5 Phrases for Daily Communication

  • "This is not what I ordered." - A clear way to express dissatisfaction with an order.
  • "Can I see your receipt?" - A professional request often made in customer service.
  • "Can you correct this order?" - A polite way to ask for a resolution.
  • "I'd like to return them and get a refund." - A direct way to initiate a return process.
  • "Are you able to help me?" - An introductory phrase to seek assistance.

Step-by-step Shadowing Guide

To enhance your English speaking practice using the video transcript, try the following shadowing technique:

  1. Listen and Understand: Play the video and focus on the tone, pace, and pronunciation of the speaker. Take notes on key phrases and how they are used in context.
  2. Pause and Repeat: After each line, pause the video and repeat the phrase out loud. This helps with improving your English pronunciation. Ensure you mimic the intonation and stress patterns.
  3. Practice Responding: Imagine you are the customer service representative. Using the phrases provided, practice responding to the complaints and requests made by the speaker in the video.
  4. Record Yourself: Use your phone or a recording device to capture your own voice as you practice. Playback your recordings to evaluate your fluency and pronunciation.
  5. Seek Feedback: If possible, share your recordings with a language partner or tutor. Their insights can provide valuable feedback and guide your improvement.

By following these steps, you can significantly enhance your IELTS speaking practice and become more adept in making complaints and handling customer service scenarios in English. Regularly practicing with dialogues like these can build your confidence and proficiency in real-life conversations.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Comment pratiquer efficacement sur ShadowingEnglish

  1. Choisissez votre vidéo : Choisissez une vidéo YouTube avec un anglais clair et naturel. Les TED Talks, BBC News, scènes de films, podcasts sont parfaits. Collez l'URL dans la barre de recherche.
  2. Écoutez d'abord, comprenez le contexte : La première fois, gardez la vitesse à 1x et écoutez simplement. Ne répétez pas encore. Concentrez-vous sur la compréhension du sens.
  3. Configurez le mode Shadowing :
    • Mode d'attente : Choisissez +3s ou +5s — après chaque phrase, la vidéo se met automatiquement en pause pour que vous puissiez répéter.
    • Sync sous-titres : Les sous-titres YouTube peuvent parfois être décalés. Utilisez ±100ms pour les aligner.
  4. Faites du Shadowing à voix haute (la pratique essentielle) : Dès qu'une phrase est jouée — ou pendant la pause — répétez-la à voix haute, clairement et avec confiance. Imitez le rythme, les accents et l'intonation du locuteur.
  5. Augmentez le défi : Une fois à l'aise avec un passage, augmentez la vitesse à <code>1.25x</code> ou <code>1.5x</code>. Pratiquez 15 à 30 minutes par jour pour des résultats visibles en quelques semaines.

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