Pratica di Shadowing: Making Complaints - Impara a parlare inglese con YouTube

B1
I'd like 20 chicken nuggets with sweet and sour sauce, two cheeseburgers, and four Coca-Colas.
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133 frasi
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1
I'd like 20 chicken nuggets with sweet and sour sauce, two cheeseburgers, and four Coca-Colas.
2
Will that be all?
3
Yes.
4
It's for here or to go, sir.
5
For here, please.
6
That will be $22.50.
7
Your order will be ready soon.
8
Oh, no.
9
There are only ten chicken nuggets in here.
10
There were supposed to be twenty.
11
And these are fish burgers.
12
But I ordered cheeseburgers.
13
I'm going to take it back to the counter.
14
We should get what we ordered.
15
Excuse me.
16
Yes?
17
This is not what I ordered.
18
I ordered 20 chicken nuggets, and I only got 10.
19
Also, instead of two cheeseburgers, I got two fishburgers.
20
I'm sorry, sir.
21
Can I see your receipt?
22
Yes, here it is.
23
Can you correct this order?
24
Sure.
25
If you could just bear with me for a moment, I'll get you the correct order.
26
Thank you.
27
Here it is.
28
I'm sorry about that.
29
Your order got mixed up with someone else's.
30
I gave you some free french fries to make up for it.
31
Thank you.
32
Did you find everything you needed today?
33
Yes, thank you.
34
These headphones are exactly what I need.
35
My neighbor has a really loud dog, and I can't get any work done.
36
I hope they do the trick.
37
That will be $150.
38
Wow, that's expensive.
39
But these are supposed to be the best, right?
40
Yes, that's a good brand of headphones.
41
Do you want to purchase our protection plan in case something happens to them?
42
That's okay.
43
I don't think I need it.
44
What's wrong with these?
45
I just bought them.
46
Can I help you?
47
Yes.
48
These headphones aren't working anymore.
49
I'd like to return them and get a refund.
50
Do you have the receipt?
51
No.
52
I must have dropped it.
53
I bought these here a couple of days ago.
54
Did you purchase a protection plan?
55
No.
56
Our return policy states that if you don't have a receipt or protection plan, then you cannot return the item.
57
I'm sorry, sir.
58
But I just bought them.
59
Isn't there anything you can do?
60
Well, you can't return the headphones, but you can exchange them for another pair.
61
Okay, thanks.
62
Hopefully, the new headphones will work.
63
Wow, that's a great sale!
64
Wow, these shirts are nice.
65
I know, I really love them.
66
Hey, that's not the right price.
67
Those shirts are supposed to be on sale.
68
These shirts are not on sale.
69
The sales sign was still up from last week.
70
I'm sorry.
71
Does that mean I have to pay the full price?
72
Yes, I'm sorry about the misunderstanding.
73
I don't think it's a right to have a sale sign up on something that isn't on sale.
74
I'd like to speak to your manager.
75
I can get my manager for you.
76
Wait here a minute.
77
Hello, miss.
78
Can I help you?
79
Yes, I saw the sale sign here and I got these shirts, thinking that they were on sale.
80
The cashier says I have to pay full price.
81
I don't think that's right.
82
I understand, miss.
83
Our customers are very important to us.
84
We've taken down the sale sign.
85
Thank you for bringing that to our attention.
86
I can ring those shirts up for you at the sale price.
87
Thank you.
88
I really appreciate it.
89
Hi, I'm Brandon, your neighbor from downstairs.
90
Hi, I'm Jessica.
91
Nice to meet you.
92
Sorry to bother you, but can I talk to you for a minute?
93
Sure, is everything alright?
94
I've been listening to you play the piano from my apartment for a while now.
95
And it's nice to hear that you're getting better.
96
Unfortunately, I tried to sleep in on weekends.
97
I can't speak for our neighbors, but it's perfectly fine during the weekdays, because I'm up at 7am anyway.
98
On the weekends, I'd really appreciate it if you can hold off until 9am.
99
No problem, I'll postpone practicing the piano until 10am.
100
Sorry about that, I didn't realize it was disturbing for you.
101
Don't get me wrong, but weekends are the only chance I have to catch up on sleep.
102
It's all good.
103
You don't need to explain yourself.
104
We appeared to be operating on different schedules, that's all.
105
Okay.
106
Thank you for being so kind.
107
Have a nice day.
108
Have a nice day too.
109
The water was so cold.
110
This is unacceptable.
111
I'm going to make a complaint.
112
This is the front desk.
113
How can I help you?
114
This is Anita Martin from room 101.
115
I'd like to make a complaint.
116
Sure, madam.
117
What seems to be the problem?
118
There's no hot water in my room, so I had to take a cold shower.
119
This is unacceptable.
120
I'm very disappointed with your service.
121
I'd like you to resolve this matter as quickly as possible, or I'll have to cancel my reservation.
122
Please accept our sincerest apologies for not having hot water.
123
Unfortunately, our hot water system has developed technical problems this morning.
124
We're working on this, and we promise to have this issue solved in almost no time.
125
We'll make sure to give you a discount.
126
Okay, thank you.
127
Also, there's an issue with the heating.
128
It's very hot in my room.
129
You can adjust the temperature using the thermostat near the light switch.
130
Oh, I see.
131
Okay, thank you for your help.
132
You're very welcome.
133
Thanks for watching and don't forget to subscribe to our YouTube channel.

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Informazioni su questa lezione

In questa lezione, ci concentreremo sull'arte di fare reclami in inglese, un'abilità fondamentale nella vita quotidiana. Attraverso la pratica di conversazione in inglese, imparerai come esprimere disagi e aspettative in modo chiaro e rispettoso. Utilizzeremo il dialogo di un video di esempio per esplorare le situazioni in cui potresti dover segnalare un problema, come un ordine sbagliato in un ristorante o un prodotto difettoso in un negozio. Questa lezione ti aiuterà a sentirti più sicuro nell'affrontare tali situazioni in inglese.

Vocabolario e frasi chiave

  • Order (Ordine): Il termine per descrivere ciò che hai richiesto in un ristorante o negozio.
  • Receipt (Ricevuta): Il documento che prova il tuo acquisto, utile per i resi.
  • Correct order (Ordine corretto): Ciò che dovevi ricevere, secondo la tua richiesta iniziale.
  • Mixed up (Confuso): Quando qualcosa è stato scambiato con un altro prodotto o ordine.
  • Refund (Rimborso): La restituzione di denaro per un acquisto che non è andato a buon fine.
  • I’m sorry (Mi dispiace): Una frase importante per scusarsi quando c’è un errore.
  • Bear with me (Porta pazienza): Un’espressione utilizzata per chiedere tempo mentre si risolve un problema.

Consigli per la pratica

Per avere successo nella tua pratica di conversazione in inglese, ti consiglio di utilizzare la tecnica dello shadowing in inglese. Guarda il video e ascolta attentamente il dialogo, cercando di imitare il parlato, il tono e il ritmo dell’oratore. Il video presenta un dialogo naturale dove le frasi sono pronunciate a una velocità che è accessibile, quindi è un ottimo materiale per iniziare. Fai attenzione a ripetere non solo le parole, ma anche le emozioni e le intonazioni; shadow speech può aiutarti a consolidare la tua pronuncia e la tua comprensione.
Un buon approccio è quello di interrompere il video dopo ogni frase e tentare di ripeterla. Questo ti permetterà di assimilare il lessico e le strutture grammaticali più facilmente. Non avere paura di fare errori; la pratica è essenziale per migliorare. Puoi anche utilizzare un shadowing site per trovare altri esempi di dialoghi simili.

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

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