Shadowing Practice: SALES Interview Questions & Answers! (How to PASS a Sales Interview!) - Learn English Speaking with Video
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Hi there, my name is Richard McMunn from the interview training website, PassMyInterview .com.
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And in this tutorial, I'm going to teach you how to pass a sales interview.
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So in a minute, I'm going to walk through this door and undertake a live sales job interview.
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So make sure you stay tuned, take notes, and look at the answers that I give to the tough sales interview questions,
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because they will help you to pass your own sales interview.
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So let's now go into this interview room and undertake the sales interview.
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Here we go.
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Come in.
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Hi there, nice to meet you.
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I'm Richard.
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Hi, how are you doing?
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Nice to meet you.
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Hello.
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Nice to meet you.
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Please take a seat.
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Thank you very much.
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Hello Richard.
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My name is Joshua.
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This is Andrew.
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Today we're going to be asking
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you a number of interview questions to assess your suitability for
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this sales role start with can you tell me about yourself
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yes no problem at all thank you very much for inviting me to be interviewed for this position
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I believe I have the skills
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and qualities needed to be effective in this sales position long term I have studied the job description in detail
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and I believe I have the experience
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and the attributes necessary to come into the organization
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and make a positive impact straight away so the skills
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and qualities that I have built up is being able to build long -term relationships with customers and clients.
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I understand as a salesperson, the only way that you achieve difficult sales targets is to build long -term relationships,
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find out what your customers' clients need, and then present them with appropriate products and services.
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I am also the type of person who enjoys working under pressure.
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So if you give me difficult sales targets to achieve, I won't be flustered by that.
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I will put a plan of action in place to make sure that I achieve those.
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I'm also the type of person who wants to continually grow, improve and develop.
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And I am always looking for different ways to adapt my sales skills to meet the target audience.
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Because I understand we live in a world where everything is always changing.
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So you can't sit still as a salesperson.
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You have to be able to adapt and change all of the time.
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I am also good at working with other people as part of a sales team
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so I'm not just focused on my own sales targets
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and objectives I will help other people as part of the sales team to achieve theirs as well
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because at the end of the day we work for the same organization I believe strongly that
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if you hire me in this sales position
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you will have somebody who is entrepreneurial who can come up
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with different ways to make great sales who will build long -term relationships with your customers
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and who will also make a quick and positive impact on your organisation.
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Thank you.
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Why do you want to work in sales?
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I want to work in sales for three reasons.
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The first reason is I want to work in a pressurised environment and sales obviously gives me exactly that.
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So working in a pressurised environment, I will come into work each day, I will have difficult challenges and targets to meet
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and I prefer to work in that type of environment where I am improving and developing continually.
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The second reason why I want to work in sales is
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because I have ambitious plans outside of work
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and I know the only way I will achieve those is if I perform to a high standard within this sales position.
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So for example my partner and I are saving up to buy a house
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and we need to get a deposit together
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so we are both really committed to our work and we know that if we do well for our employers,
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then we will achieve our external goals.
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The final reason why I want to work in sales is
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because I will get to interact with lots of different people on a daily basis
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and I will get to build long -term relationships with them.
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I am a people person and I enjoy interacting with others, finding out what their needs are,
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listening to them and then giving them the products and services
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that they need and also making sure that I work on customer retention
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because in sales it's important that we build lifelong value of our customers and encourage them to become advocates of our business.
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So those are the three reasons why I want to work in sales.
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Thank you.
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What skills and qualities are needed to work in sales?
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To work in sales
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and more importantly to be successful in sales you need to possess a variety of different skills and qualities.
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First and foremost, you need confidence.
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people buy from people now there's a difference between confidence
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and arrogance and in sales you have to be confident
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but you also have to communicate effectively with your customers
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and find out what they need so
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if a customer a potential customer does not feel confident whilst
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dealing with you they're not going to buy from you
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so you have to have confidence and that also leads on to confidence students.
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your products and services and the only way that you will achieve
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that confidence is to have an in -depth knowledge of the products
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and services that you are offering your customers because
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if you don't have
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that knowledge you can't answer any questions that's one of the first things I will be doing
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if I am successful is finding out as much as possible about the products
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and services that we offer you also need to have above everything else I would suggest is good listening skills.
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In the past, as salespeople, we would talk a lot to tell customers what we think they need.
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Things have changed.
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You have to listen.
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Yes, you have to ask appropriate questions, relevant questions to try and progress a sale and also to close it.
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But you have to be a good listener.
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So always listen to the customer because they will then feel valued.
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You also have to have relationship building skills.
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So I would be looking to come into this position and build long -term relationships with customers, because then that helps your organisation.
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You don't have to spend as much on advertising, because the lifelong value of the customer increases.
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You also have to have entrepreneurial spirit.
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You have to be adaptable, come up with different ways to improve your sales figures and be positive in your work,
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and also be adaptable and changeable, because the sales environment is changing all of the time.
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So you have to stay ahead of the curve
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and make sure you know what is going on right now and what your customers need.
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So those are the qualities that you need to be effective in sales and I believe obviously that I have those.
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Great, thank you.
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What makes you stand out from the other candidates?
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The things that make me stand out from the other candidates, first and foremost, is my knowledge of the products and services that I am selling.
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So what I plan to do if I am successful is come into the organisation
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and spend a lot of time learning about the products
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and services you offer and how they are going to benefit our customers.
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So I will be spending time in the evenings
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and at weekends getting to know your products and services inside out
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because then I can answer any questions customers have
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and explain the benefits of the products and services to them and how they will impact on their daily lives.
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The second thing
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that I believe makes me stand out is my ability to build long -term relationships with customers
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and clients i believe to be effective in sales nowadays long -term
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you have to be prepared to build up long -term relationships
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because i will have a responsibility to encourage customers to come back to the business time
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and time again
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because then you don't need to spend as much money on advertising customers buy from people people buy from people
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so i have to build up good relationships with people build up
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that rapport with them
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and i want them to become a long -term advocate of our business i want them to recommend our products
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and services to other potential customers the final thing
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that makes me the standout candidate
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that makes me different from the other candidates is the fact
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that i know when to close a sale i am a confident closer
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and i know when to do it i understand the sales process
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and I know when the time is right to close the sale.
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I believe the art of closing is lost on a lot of salespeople.
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I'll give you an example.
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At the weekend, my partner and I were in a shop
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and we wanted to buy a picture to put on the wall
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and I was discussing the picture that we liked with the sales assistant.
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Now, he was asking me lots of questions and I was clearly ready to buy.
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Now, when I was ready to buy,
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another customer walked into the store and he left me to go and tend to them and he lost the sale.
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I know when to close a sale
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and to take my time with the customers and to make sure that I get that sale over the line.
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So those are the three things that make me stand out from other candidates.
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My knowledge of the products and services, my ability to build long -term relationships with customers and my ability to close a sale with confidence.
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Thank you.
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How do you handle rejection?
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I always handle rejection with a positive mindset.
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So I see rejection as an opportunity to improve and develop.
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So I will take the knowledge that I have gained from dealing with that particular potential client or customer,
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and I will use it to my advantage when dealing with similar customers and clients in the future.
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I'm confident in my conversion rate, so I always see rejection as an opportunity to try and improve that for the future.
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So I handle it positively and I always look for ways to improve for later on.
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Great, thank you.
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At what point would you consider walking away from a sale?
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Ordinarily, there are two situations where I would consider walking away from a sale.
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The first one is where I feel the customer is trying to appease me.
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So They are being polite.
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I have the experience to know when that is happening, I obviously don't want to waste their time or our time,
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so I would walk away from a sale then.
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And that can be at any stage during the sales process.
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You get to know, you get to feel when a customer is doing that.
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The second situation where I would walk away from a sale or consider walking away, is where I feel it gives me more control.
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The prospect, the potential customer, really wants this product or service
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and they are perhaps discussing negotiating the price by walking away
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or giving the impression I'm walking away that creates urgency
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and it creates scarcity and you are more likely to close the sale then
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and get the price that you want by giving the impression you are walking away.
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I have the experience and the knowledge to know based on each situation
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and each communication when to walk away and I have the confidence to do so.
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Thank you.
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Tell me about the mistake you've made in sales and what you've learned from it.
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Perhaps the biggest mistake I made in sales was when I first started out.
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I worked for this great organisation and I was talking to a customer
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and he clearly wanted to buy one of our services.
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Now it was going really well and I was about to close the sale and then he started asking me some questions,
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some in -depth questions about the service that we offered and I couldn't answer them.
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I'd got into the organisation thinking that I knew everything and I could close every sale and I got found out.
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So that was a mistake that I made.
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And as I said previously, when I come into an organisation now, one of the first things
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I will do is spend my own time learning as much as possible about the products and services that I am selling.
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So I can ask questions about what's involved and also the benefits that the product or service has to the customer.
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So I make sure I'm fully knowledgeable.
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I'm the type of person who is always open to improving and developing.
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So, if a mistake is made, I will always be positive about it and I will look to improve for next time.
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So, you can see that my sales interview is going really well.
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And before I give you some more sales interview questions to prepare for,
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if you would like to download my full set of 29 29 sales interview questions and top -scoring answers,
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including the ones that I have just covered within the video so far.
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Click that link right now in the top right -hand corner of the video, and it will take you through to my website, PassMyInterview .com.
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And as I say, you can download my full set of 29 top -scoring sales interview answers.
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So, let's now go on to those 29 questions, and I'll give you some tips for answering them.
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So, the first question they asked me was, tell me about yourself.
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Now, in your answer to this first sales interview question, my advice is to talk about the skills, the qualities and the attributes that you have.
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Talk about any previous sales experience you possess. And also,
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talk about the type of person you are and what you are going to do in the role if they hire you.
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The second question they asked me in my sales interview was, why do you want to work in sales?" Now,
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my advice is to focus on the fact
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that sales is a challenging environment and
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that you prefer to work in a situation where the pressure is on to meet difficult sales targets.
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The third question they asked me was, what skills and qualities are needed to work in sales?
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When you answer this difficult sales interview question, talk about the fact that you need communication skills,
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also the ability to be able to listen intently to your customers or your clients, because that allows you to then focus in on their needs.
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Also, talk about the fact that you need an understanding of the sales process.
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Also, you need to have a knowledge of the products and services you are selling,
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because then you can answer any questions the potential customers and clients may have.
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Also, the ability to source new sales prospects and also build relationships,
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ongoing relationships with current customers, because you want to increase the lifetime value of their custom.
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Also talk about the ability
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that you need to be able to work under pressure in sales and being able to close a sale.
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That's really important.
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Sales interview question number four they asked me in the interview, what makes you stand out from the other candidates?
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so I'd be saying that I am able to make a fast and immediate impact in the sales role.
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I'll talk about the fact that I would be able to learn the products
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and services quickly so that I can then increase the sales conversion rate.
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Also, the fact that I have a track record of achievement in sales, that I have a thorough understanding of the sales process.
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And also, again, talk about the fact that you can close a sale with confidence.
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It's very, very important in sales.
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The fifth sales interview question they asked me was, how do you handle sales rejections?
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I would be saying that I can handle sales rejections in a positive manner.
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and that I actually see rejection as an important part of my own professional development.
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I would also be saying that you will always look to learn from the experience of rejection, but you also have confidence in your conversion rate.
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So, other sales interview questions that I recommend you prepare for.
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Question six, at what point would you walk away from a sale?
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And don't be afraid to walk away from a sale.
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You have to learn the art in sales of understanding
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when somebody is just being polite and they are clearly wasting your time
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and you need to be able to move on if you don't think that this is going to close.
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Question seven of the sales interview.
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Tell me about a mistake you made in sales and what you learned from it.
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My advice is to not say I don't make mistakes in sales.
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We all do.
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But we have to learn from the experience.
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Sales interview question number eight.
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If you are successful, how much time would you spend cultivating customer relationships versus searching for new leads or clients and why?
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I would be answering that question by saying
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that I would focus on 60 % new clients and 40 % building relationships or around that figure.
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Even 50 -50 would be fine, because it's really important that you cultivate customer relationships and spend time doing that,
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because then they will spend more money with you and it will save the organization advertising funds, which is really important.
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Don't forget, you can download all of the answers to these,
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the model answers, by clicking the link in the top right -hand corner of the video when you're ready.
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You can download my full set of 29 sales interview questions and top -scoring answers.
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Question nine of your sales interview, what are the first three questions you would ask a potential sales prospect?
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Before you're going to speak to them on the phone, what questions would you ask them?
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It's really important that you're prepared.
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Question 10 of your sales interview, how do you overcome customer objections?
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Not rejections, but objections.
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All customers customers are going to put objections in the way.
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How do you overcome these?
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Sales interview question number 11.
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What steps do you take to research prospects before you speak to them on the phone?
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What specific information do you look for?
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Like, I would be going on to LinkedIn and having a look at their profile, perhaps, to find out what they do,
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the different kinds of business they're in and how you can help them increase their sales conversions.
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Sales interview question number 12.
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Sell me this pen.
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Wow, this is a common sales interview question.
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It's very difficult to answer.
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And I've actually got a video for you that you can watch
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if you click that link when you're already at the top of the video.
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It will take you through to my other video here on YouTube and actually answer this question in a live interview setting.
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Sales interview question 13.
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If we hired you in this sales position, what would you do in the first month of working here?
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You should have a plan of action in place of what you would do if they hire you.
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Question 14.
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In sales, you will have to deal with pressure on a daily basis.
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So, how do you deal with stress and pressure that comes with this sales position?
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Sales interview question 15.
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At what point would you stop pursuing a client?
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Sales interview question number 16.
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Have you ever turned a prospect away?
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If so, why?
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And by the way, you are unlikely to get asked 16 questions or more.
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You won't get asked 29 during your sales interview.
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But the ones I'm going through are the most common sales interview questions
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that have been asked over the last few years during all sales roles.
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And it won't take you long to prepare for these.
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And again, you can download the answers by clicking the link in the top right -hand corner of the video.
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But if you prepare answers for all of these, I strongly believe you will pass your sales interview.
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Sales interview question number 17.
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Tell me about a time when you lost a sale.
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Question 18.
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What's the best way to establish a relationship with a sales prospect?
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Question 19.
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Explain the steps you take from the beginning of the sales process to the end.
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And sales interview question 20.
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20. Tell me about a time when you managed to achieve difficult sales targets.
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That's a very common sales interview question.
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Just a few more.
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21. How would you respond to a period of poor sales?
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Now, that's a tough one.
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That's a difficult one.
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Sales interview question 22.
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Tell me about an objection you had to overcome while selling.
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That's a behavioral interview question.
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Question 23 of our sales interview.
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Why have you chosen our company over others?
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Why do you want to work for us?
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Why do you want to leave your job?
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What are your strengths?
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What are your weaknesses?
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Why should we hire you?
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Where do you see yourself in five years?
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And also, that's the end of your sales interview.
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Do you have any questions you'd like to ask us?
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So, as I say, make sure you check
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that guide out right now by clicking the link in the top right -hand corner of the video.
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Head over to my website, PassMyInterview .com, and you can download my full set of 29 sales interview questions and top -scoring answers.
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And I give you the answers to all 29 questions, the model answers, including the ones I answered right at the start of the video
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when I was covering a sales mock interview.
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I hope you enjoyed that and you found it useful.
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Don't forget to subscribe.
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That's really important.
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We have over half a million subscribers now, and lots of you are passing your job interviews as a result of the content.
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If you have any questions, put them in the comments section below the video.
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And don't forget to give the video a LIKE, because that tells me you find the content useful.
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Thanks for watching, and I wish you all the best for passing your sales interview.
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Have a brilliant day!
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אוצר מילים והערות הגייה לשיעור הזה
שיעור הדיבור הזה מבוסס על הסרטון “SALES Interview Questions & Answers!”. המילים שחוזרות הכי הרבה: sale, interview, customer, answer, product. בסרטון הזה יש 313 משפטים ו-3771 מילים לתרגול Shadowing. הדיבור נמשך 20:22. הדובר מדבר מהר, כ-185 מילים בדקה, אז צפו לצלילים מחוברים ומקוצרים. 89% מהמילים נמצאות בין 3,000 המילים הנפוצות ביותר באנגלית, כך שקל לעקוב אחרי אוצר המילים.
אוצר מילים מרכזי בסרטון הזה
15 מילים מהסרטון שכדאי ללמוד, עם ההגייה והמשמעות שלהן:
| מילה | הגייה | משמעות |
|---|---|---|
| skill שם עצם | /skɪl/ | מְיֻמָּנוּת, כִּשּׁוּרִים |
| conversion שם עצם | /kənˈvɝʒən/ | המרת דת |
| objection שם עצם | /əbˈd͡ʒɛkʃən/ | הִתנַגְדוּת |
| encourage פועל | /ɪnˈkʌɹ.ɪd͡ʒ/ | עודד, ראה בחיוב |
| impression שם עצם | /ɪmˈpɹɛʃn̩/ | רושם, רֹשֶׁם |
| advocate שם עצם | /ˈæd.və.kət/ | סנגור |
| polite שם תואר | /pəˈlaɪt/ | מְנוּמָס |
| continually תואר הפועל | /kənˈtɪnjuəli/ | עוד |
| attribute שם עצם | /ˈæt.ɹɪˌbjut/ | לוואי, לְוַאי |
| establish פועל | /ɪˈstæb.lɪʃ/ | ייסד |
| custom שם עצם | /ˈkʌstəm/ | מִנְהָג |
| achievement שם עצם | /əˈt͡ʃiːv.mənt/ | הישג |
| objective שם עצם | /ɒbˈd͡ʒɛk.tɪv/ | מַטָּרָה |
| versus | /ˈvɝsəs/ | נֶגֶד |
| invite פועל | /ɪnˈvaɪt/ | הִזְמִין |
משפטים שכדאי לחזור עליהם
משפטים קצרים ושלמים מהסרטון שאפשר להשתמש בהם בשיחה יומיומית:
- Hi, how are you doing?
- Why do you want to work in sales?
- What makes you stand out from the other candidates?
- How do you handle rejection?
- How do you overcome these?
דקדוק בסרטון הזה
המבנים שהדובר משתמש בהם הכי הרבה, עם המילים המדויקות מהסרטון:
| מבנה | בסרטון |
|---|---|
| משפטי תנאי (Conditional sentences) if + clause, will/would + verb — תנאי ותוצאה שלו | if a mistake is made, I will always |
| הווה מושלם (Present perfect) have/has + past participle — פעולה שקרתה בעבר ועדיין יש לה חשיבות או השפעה עכשיו | have studied · have built · have changed |
| סביל (Passive voice) be + past participle — הדגש הוא על מה שקורה, לא על מי שעושה את הפעולה | be interviewed · won't be flustered · are needed |
| משפטי זיקה (Relative clauses) who / which + clause — מידע נוסף על אדם או דבר | person who enjoys · person who wants · somebody who is |
הגייה ששווה לשים לב אליה
הדובר משתמש ב-42 קיצורים וצורות מקוצרות, כמו don't, I'm, you're. אמרו אותם בצורה הקצרה, כפי שאתם שומעים אותם.
- הצלילים של “th”: thorough /ˈθʌɹoʊ/, theirs /ðɛɚz/
- הצלילים של “sh” ו-“zh”: rejection /ɹɪˈd͡ʒɛkʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, conversion /kənˈvɝʒən/, objection /əbˈd͡ʒɛkʃən/, impression /ɪmˈpɹɛʃn̩/
- מילים ארוכות — שימו לב להטעמה: organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, continually /kənˈtɪnjuəli/, communicate /kəˈmjuːnɪkeɪt/, importantly /ɪmˈpɔɹ.tənt.li/, negotiate /nəˈɡəʊ.ʃi.eɪt/
צלילים שדוברי עברית מתקשים בהם:
- /w/ — שפתיים מעוגלות, לא /v/: whilst /waɪlst/, weakness /ˈwik.nɪs/
- /æ/ — פתוח יותר מה-“אֶ” העברית, לא כמו “a” ב-“cup”: advocate /ˈæd.və.kət/, interact /ɪn.təˈɹækt/, adapt /əˈdæpt/, attribute /ˈæt.ɹɪˌbjut/, establish /ɪˈstæb.lɪʃ/
- /r/ — הלשון לא נוגעת בשום מקום, לא ה-“ר” הגרונית: rejection /ɹɪˈd͡ʒɛkʃən/, prospect /ˈpɹɑspɛkt/, hire /ˈhaɪɹ/, strongly /ˈstɹɔŋli/, encourage /ɪnˈkʌɹ.ɪd͡ʒ/
איך לתרגל עם הסרטון הזה
- הקשיבו לכל הסרטון פעם אחת בלי לדבר, ורשמו את המילים שאתם לא מכירים.
- התחילו במהירות 0.75×, תרגלו Shadowing משפט אחר משפט, וחזרו למהירות רגילה כשזה מרגיש קל.
- הקליטו את עצמכם והשוו למקור, תוך תשומת לב למילים כמו skill, conversion, objection.
מהי טכניקת השאדואינג?
שאדואינג היא טכניקת למידת שפה מבוססת מדע שפותחה במקור להכשרת מתורגמנים מקצועיים ופופולרית על ידי הפוליגלוט ד"ר אלכסנדר ארגואלס. השיטה פשוטה אך עוצמתית: אתה מקשיב לאודיו באנגלית ילידית וחוזר עליו בקול רם מיד — כמו צל העוקב אחרי הדובר עם עיכוב של 1–2 שניות בלבד. בניגוד להאזנה פסיבית או תרגילי דקדוק, שאדואינג מכריח את המוח והשרירים בפה לעבד ולשחזר דפוסי דיבור אמיתיים בו זמנית. מחקרים מראים שזה משפר משמעותית את דיוק ההגייה, האינטונציה, הקצב, הדיבור המחובר, הבנת השמיעה ושטף הדיבור — מה שהופך אותו לאחת השיטות היעילות ביותר להכנה לIELTS Speaking ולתקשורת באנגלית בעולם האמיתי.