Luyện nói tiếng Anh bằng Shadowing qua video: SALES Interview Questions & Answers! (How to PASS a Sales Interview!)
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Hi there, my name is Richard McMunn from the interview training website, PassMyInterview .com.
Xin chào, tôi là Richard McMunn đến từ trang web đào tạo phỏng vấn PassMyInterview.com.
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And in this tutorial, I'm going to teach you how to pass a sales interview.
Và trong bài hướng dẫn này, tôi sẽ hướng dẫn bạn cách vượt qua một buổi phỏng vấn vị trí bán hàng.
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So in a minute, I'm going to walk through this door and undertake a live sales job interview.
Vậy là chỉ trong một phút nữa, tôi sẽ bước qua cánh cửa này và tham gia một buổi phỏng vấn xin việc làm nhân viên bán hàng trực tiếp.
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So make sure you stay tuned, take notes, and look at the answers that I give to the tough sales interview questions,
Vì vậy, hãy đảm bảo bạn theo dõi sát sao, ghi chú lại và xem những câu trả lời mà tôi đưa ra cho các câu hỏi phỏng vấn bán hàng khó nhằn.
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because they will help you to pass your own sales interview.
vì chúng sẽ giúp bạn vượt qua buổi phỏng vấn xin việc trong lĩnh vực bán hàng của mình.
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So let's now go into this interview room and undertake the sales interview.
Vậy bây giờ chúng ta hãy vào phòng phỏng vấn này và tiến hành buổi phỏng vấn về kỹ năng bán hàng.
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Here we go.
Bắt đầu thôi.
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Come in.
Mời vào.
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Hi there, nice to meet you.
Chào bạn, rất vui được gặp bạn.
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I'm Richard.
Tôi là Richard.
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Hi, how are you doing?
Chào, bạn khỏe không?
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Nice to meet you.
Rất vui được gặp bạn.
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Hello.
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Nice to meet you.
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Please take a seat.
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Thank you very much.
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Hello Richard.
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My name is Joshua.
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This is Andrew.
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Today we're going to be asking
Hôm nay chúng ta sẽ đặt ra những câu hỏi
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you a number of interview questions to assess your suitability for
chúng tôi sẽ đặt ra một số câu hỏi phỏng vấn để đánh giá mức độ phù hợp của bạn với
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this sales role start with can you tell me about yourself
Vị trí bán hàng này bắt đầu bằng câu hỏi "bạn có thể giới thiệu về bản thân mình không".
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yes no problem at all thank you very much for inviting me to be interviewed for this position
Vâng, hoàn toàn không có vấn đề gì, cảm ơn rất nhiều vì đã mời tôi tham gia phỏng vấn cho vị trí này.
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I believe I have the skills
Tôi tin rằng mình có các kỹ năng cần thiết.
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and qualities needed to be effective in this sales position long term I have studied the job description in detail
và những phẩm chất cần có để làm việc hiệu quả ở vị trí bán hàng này trong dài hạn, tôi đã nghiên cứu kỹ mô tả công việc.
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and I believe I have the experience
và tôi tin rằng mình có đủ kinh nghiệm
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and the attributes necessary to come into the organization
và các thuộc tính cần thiết để gia nhập vào tổ chức
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and make a positive impact straight away so the skills
và tạo ra tác động tích cực ngay lập tức để các kỹ năng
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and qualities that I have built up is being able to build long -term relationships with customers and clients.
và những phẩm chất mà tôi đã tích lũy được là khả năng xây dựng mối quan hệ lâu dài với khách hàng và đối tác.
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I understand as a salesperson, the only way that you achieve difficult sales targets is to build long -term relationships,
Tôi hiểu rằng với tư cách là một nhân viên bán hàng, cách duy nhất để bạn đạt được những mục tiêu bán hàng khó khăn là xây dựng các mối quan hệ lâu dài.
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find out what your customers' clients need, and then present them with appropriate products and services.
tìm hiểu nhu cầu của khách hàng của bạn, sau đó giới thiệu cho họ những sản phẩm và dịch vụ phù hợp.
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I am also the type of person who enjoys working under pressure.
Tôi cũng là kiểu người thích làm việc trong môi trường có áp lực.
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So if you give me difficult sales targets to achieve, I won't be flustered by that.
Vì vậy, nếu bạn đặt ra những mục tiêu bán hàng khó khăn để tôi đạt được, tôi sẽ không bị hoảng loạn vì điều đó.
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I will put a plan of action in place to make sure that I achieve those.
Tôi sẽ xây dựng một kế hoạch hành động để đảm bảo rằng tôi đạt được những mục tiêu đó.
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I'm also the type of person who wants to continually grow, improve and develop.
Tôi cũng là kiểu người luôn mong muốn được phát triển, hoàn thiện và trưởng thành không ngừng.
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And I am always looking for different ways to adapt my sales skills to meet the target audience.
Và tôi luôn tìm kiếm những cách khác nhau để điều chỉnh kỹ năng bán hàng của mình cho phù hợp với đối tượng khách hàng mục tiêu.
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Because I understand we live in a world where everything is always changing.
Bởi vì tôi hiểu rằng chúng ta đang sống trong một thế giới nơi mọi thứ luôn luôn thay đổi.
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So you can't sit still as a salesperson.
Vì vậy, một nhân viên bán hàng không thể ngồi yên một chỗ.
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You have to be able to adapt and change all of the time.
Bạn phải có khả năng thích ứng và thay đổi mọi lúc.
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I am also good at working with other people as part of a sales team
Tôi cũng có khả năng làm việc nhóm hiệu quả với các đồng nghiệp trong bộ phận kinh doanh.
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so I'm not just focused on my own sales targets
vì vậy tôi không chỉ tập trung vào các mục tiêu doanh số của riêng mình.
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and objectives I will help other people as part of the sales team to achieve theirs as well
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because at the end of the day we work for the same organization I believe strongly that
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if you hire me in this sales position
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you will have somebody who is entrepreneurial who can come up
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with different ways to make great sales who will build long -term relationships with your customers
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and who will also make a quick and positive impact on your organisation.
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Thank you.
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Why do you want to work in sales?
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I want to work in sales for three reasons.
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The first reason is I want to work in a pressurised environment and sales obviously gives me exactly that.
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So working in a pressurised environment, I will come into work each day, I will have difficult challenges and targets to meet
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and I prefer to work in that type of environment where I am improving and developing continually.
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The second reason why I want to work in sales is
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because I have ambitious plans outside of work
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and I know the only way I will achieve those is if I perform to a high standard within this sales position.
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So for example my partner and I are saving up to buy a house
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and we need to get a deposit together
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so we are both really committed to our work and we know that if we do well for our employers,
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then we will achieve our external goals.
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The final reason why I want to work in sales is
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because I will get to interact with lots of different people on a daily basis
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and I will get to build long -term relationships with them.
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I am a people person and I enjoy interacting with others, finding out what their needs are,
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listening to them and then giving them the products and services
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that they need and also making sure that I work on customer retention
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because in sales it's important that we build lifelong value of our customers and encourage them to become advocates of our business.
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So those are the three reasons why I want to work in sales.
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Thank you.
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What skills and qualities are needed to work in sales?
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To work in sales
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and more importantly to be successful in sales you need to possess a variety of different skills and qualities.
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First and foremost, you need confidence.
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people buy from people now there's a difference between confidence
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and arrogance and in sales you have to be confident
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but you also have to communicate effectively with your customers
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and find out what they need so
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if a customer a potential customer does not feel confident whilst
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dealing with you they're not going to buy from you
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so you have to have confidence and that also leads on to confidence students.
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your products and services and the only way that you will achieve
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that confidence is to have an in -depth knowledge of the products
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and services that you are offering your customers because
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if you don't have
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that knowledge you can't answer any questions that's one of the first things I will be doing
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if I am successful is finding out as much as possible about the products
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and services that we offer you also need to have above everything else I would suggest is good listening skills.
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In the past, as salespeople, we would talk a lot to tell customers what we think they need.
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Things have changed.
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You have to listen.
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Yes, you have to ask appropriate questions, relevant questions to try and progress a sale and also to close it.
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But you have to be a good listener.
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So always listen to the customer because they will then feel valued.
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You also have to have relationship building skills.
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So I would be looking to come into this position and build long -term relationships with customers, because then that helps your organisation.
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You don't have to spend as much on advertising, because the lifelong value of the customer increases.
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You also have to have entrepreneurial spirit.
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You have to be adaptable, come up with different ways to improve your sales figures and be positive in your work,
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and also be adaptable and changeable, because the sales environment is changing all of the time.
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So you have to stay ahead of the curve
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and make sure you know what is going on right now and what your customers need.
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So those are the qualities that you need to be effective in sales and I believe obviously that I have those.
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Great, thank you.
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What makes you stand out from the other candidates?
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The things that make me stand out from the other candidates, first and foremost, is my knowledge of the products and services that I am selling.
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So what I plan to do if I am successful is come into the organisation
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and spend a lot of time learning about the products
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and services you offer and how they are going to benefit our customers.
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So I will be spending time in the evenings
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and at weekends getting to know your products and services inside out
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because then I can answer any questions customers have
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and explain the benefits of the products and services to them and how they will impact on their daily lives.
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The second thing
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that I believe makes me stand out is my ability to build long -term relationships with customers
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and clients i believe to be effective in sales nowadays long -term
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you have to be prepared to build up long -term relationships
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because i will have a responsibility to encourage customers to come back to the business time
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and time again
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because then you don't need to spend as much money on advertising customers buy from people people buy from people
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so i have to build up good relationships with people build up
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that rapport with them
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and i want them to become a long -term advocate of our business i want them to recommend our products
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and services to other potential customers the final thing
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that makes me the standout candidate
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that makes me different from the other candidates is the fact
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that i know when to close a sale i am a confident closer
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and i know when to do it i understand the sales process
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and I know when the time is right to close the sale.
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I believe the art of closing is lost on a lot of salespeople.
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I'll give you an example.
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At the weekend, my partner and I were in a shop
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and we wanted to buy a picture to put on the wall
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and I was discussing the picture that we liked with the sales assistant.
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Now, he was asking me lots of questions and I was clearly ready to buy.
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Now, when I was ready to buy,
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another customer walked into the store and he left me to go and tend to them and he lost the sale.
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I know when to close a sale
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and to take my time with the customers and to make sure that I get that sale over the line.
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So those are the three things that make me stand out from other candidates.
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My knowledge of the products and services, my ability to build long -term relationships with customers and my ability to close a sale with confidence.
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Thank you.
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How do you handle rejection?
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I always handle rejection with a positive mindset.
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So I see rejection as an opportunity to improve and develop.
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So I will take the knowledge that I have gained from dealing with that particular potential client or customer,
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and I will use it to my advantage when dealing with similar customers and clients in the future.
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I'm confident in my conversion rate, so I always see rejection as an opportunity to try and improve that for the future.
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So I handle it positively and I always look for ways to improve for later on.
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Great, thank you.
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At what point would you consider walking away from a sale?
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Ordinarily, there are two situations where I would consider walking away from a sale.
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The first one is where I feel the customer is trying to appease me.
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So They are being polite.
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I have the experience to know when that is happening, I obviously don't want to waste their time or our time,
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so I would walk away from a sale then.
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And that can be at any stage during the sales process.
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You get to know, you get to feel when a customer is doing that.
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The second situation where I would walk away from a sale or consider walking away, is where I feel it gives me more control.
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The prospect, the potential customer, really wants this product or service
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and they are perhaps discussing negotiating the price by walking away
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or giving the impression I'm walking away that creates urgency
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and it creates scarcity and you are more likely to close the sale then
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and get the price that you want by giving the impression you are walking away.
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I have the experience and the knowledge to know based on each situation
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and each communication when to walk away and I have the confidence to do so.
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Thank you.
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Tell me about the mistake you've made in sales and what you've learned from it.
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Perhaps the biggest mistake I made in sales was when I first started out.
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I worked for this great organisation and I was talking to a customer
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and he clearly wanted to buy one of our services.
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Now it was going really well and I was about to close the sale and then he started asking me some questions,
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some in -depth questions about the service that we offered and I couldn't answer them.
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I'd got into the organisation thinking that I knew everything and I could close every sale and I got found out.
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So that was a mistake that I made.
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And as I said previously, when I come into an organisation now, one of the first things
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I will do is spend my own time learning as much as possible about the products and services that I am selling.
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So I can ask questions about what's involved and also the benefits that the product or service has to the customer.
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So I make sure I'm fully knowledgeable.
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I'm the type of person who is always open to improving and developing.
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So, if a mistake is made, I will always be positive about it and I will look to improve for next time.
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So, you can see that my sales interview is going really well.
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And before I give you some more sales interview questions to prepare for,
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if you would like to download my full set of 29 29 sales interview questions and top -scoring answers,
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including the ones that I have just covered within the video so far.
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Click that link right now in the top right -hand corner of the video, and it will take you through to my website, PassMyInterview .com.
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And as I say, you can download my full set of 29 top -scoring sales interview answers.
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So, let's now go on to those 29 questions, and I'll give you some tips for answering them.
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So, the first question they asked me was, tell me about yourself.
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Now, in your answer to this first sales interview question, my advice is to talk about the skills, the qualities and the attributes that you have.
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Talk about any previous sales experience you possess. And also,
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talk about the type of person you are and what you are going to do in the role if they hire you.
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The second question they asked me in my sales interview was, why do you want to work in sales?" Now,
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my advice is to focus on the fact
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that sales is a challenging environment and
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that you prefer to work in a situation where the pressure is on to meet difficult sales targets.
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The third question they asked me was, what skills and qualities are needed to work in sales?
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When you answer this difficult sales interview question, talk about the fact that you need communication skills,
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also the ability to be able to listen intently to your customers or your clients, because that allows you to then focus in on their needs.
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Also, talk about the fact that you need an understanding of the sales process.
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Also, you need to have a knowledge of the products and services you are selling,
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because then you can answer any questions the potential customers and clients may have.
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Also, the ability to source new sales prospects and also build relationships,
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ongoing relationships with current customers, because you want to increase the lifetime value of their custom.
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Also talk about the ability
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that you need to be able to work under pressure in sales and being able to close a sale.
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That's really important.
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Sales interview question number four they asked me in the interview, what makes you stand out from the other candidates?
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so I'd be saying that I am able to make a fast and immediate impact in the sales role.
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I'll talk about the fact that I would be able to learn the products
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and services quickly so that I can then increase the sales conversion rate.
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Also, the fact that I have a track record of achievement in sales, that I have a thorough understanding of the sales process.
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And also, again, talk about the fact that you can close a sale with confidence.
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It's very, very important in sales.
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The fifth sales interview question they asked me was, how do you handle sales rejections?
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I would be saying that I can handle sales rejections in a positive manner.
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and that I actually see rejection as an important part of my own professional development.
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I would also be saying that you will always look to learn from the experience of rejection, but you also have confidence in your conversion rate.
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So, other sales interview questions that I recommend you prepare for.
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Question six, at what point would you walk away from a sale?
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And don't be afraid to walk away from a sale.
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You have to learn the art in sales of understanding
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when somebody is just being polite and they are clearly wasting your time
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and you need to be able to move on if you don't think that this is going to close.
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Question seven of the sales interview.
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Tell me about a mistake you made in sales and what you learned from it.
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My advice is to not say I don't make mistakes in sales.
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We all do.
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But we have to learn from the experience.
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Sales interview question number eight.
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If you are successful, how much time would you spend cultivating customer relationships versus searching for new leads or clients and why?
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I would be answering that question by saying
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that I would focus on 60 % new clients and 40 % building relationships or around that figure.
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Even 50 -50 would be fine, because it's really important that you cultivate customer relationships and spend time doing that,
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because then they will spend more money with you and it will save the organization advertising funds, which is really important.
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Don't forget, you can download all of the answers to these,
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the model answers, by clicking the link in the top right -hand corner of the video when you're ready.
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You can download my full set of 29 sales interview questions and top -scoring answers.
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Question nine of your sales interview, what are the first three questions you would ask a potential sales prospect?
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Before you're going to speak to them on the phone, what questions would you ask them?
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It's really important that you're prepared.
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Question 10 of your sales interview, how do you overcome customer objections?
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Not rejections, but objections.
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All customers customers are going to put objections in the way.
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How do you overcome these?
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Sales interview question number 11.
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What steps do you take to research prospects before you speak to them on the phone?
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What specific information do you look for?
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Like, I would be going on to LinkedIn and having a look at their profile, perhaps, to find out what they do,
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the different kinds of business they're in and how you can help them increase their sales conversions.
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Sales interview question number 12.
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Sell me this pen.
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Wow, this is a common sales interview question.
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It's very difficult to answer.
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And I've actually got a video for you that you can watch
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if you click that link when you're already at the top of the video.
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It will take you through to my other video here on YouTube and actually answer this question in a live interview setting.
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Sales interview question 13.
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If we hired you in this sales position, what would you do in the first month of working here?
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You should have a plan of action in place of what you would do if they hire you.
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Question 14.
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In sales, you will have to deal with pressure on a daily basis.
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So, how do you deal with stress and pressure that comes with this sales position?
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Sales interview question 15.
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At what point would you stop pursuing a client?
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Sales interview question number 16.
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Have you ever turned a prospect away?
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If so, why?
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And by the way, you are unlikely to get asked 16 questions or more.
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You won't get asked 29 during your sales interview.
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But the ones I'm going through are the most common sales interview questions
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that have been asked over the last few years during all sales roles.
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And it won't take you long to prepare for these.
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And again, you can download the answers by clicking the link in the top right -hand corner of the video.
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But if you prepare answers for all of these, I strongly believe you will pass your sales interview.
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Sales interview question number 17.
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Tell me about a time when you lost a sale.
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Question 18.
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What's the best way to establish a relationship with a sales prospect?
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Question 19.
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Explain the steps you take from the beginning of the sales process to the end.
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And sales interview question 20.
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20. Tell me about a time when you managed to achieve difficult sales targets.
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That's a very common sales interview question.
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Just a few more.
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21. How would you respond to a period of poor sales?
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Now, that's a tough one.
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That's a difficult one.
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Sales interview question 22.
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Tell me about an objection you had to overcome while selling.
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That's a behavioral interview question.
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Question 23 of our sales interview.
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Why have you chosen our company over others?
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Why do you want to work for us?
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Why do you want to leave your job?
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What are your strengths?
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What are your weaknesses?
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Why should we hire you?
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Where do you see yourself in five years?
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And also, that's the end of your sales interview.
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Do you have any questions you'd like to ask us?
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So, as I say, make sure you check
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that guide out right now by clicking the link in the top right -hand corner of the video.
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Head over to my website, PassMyInterview .com, and you can download my full set of 29 sales interview questions and top -scoring answers.
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And I give you the answers to all 29 questions, the model answers, including the ones I answered right at the start of the video
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when I was covering a sales mock interview.
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I hope you enjoyed that and you found it useful.
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Don't forget to subscribe.
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That's really important.
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We have over half a million subscribers now, and lots of you are passing your job interviews as a result of the content.
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If you have any questions, put them in the comments section below the video.
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And don't forget to give the video a LIKE, because that tells me you find the content useful.
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Thanks for watching, and I wish you all the best for passing your sales interview.
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Have a brilliant day!
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Từ vựng và ghi chú luyện nói cho bài học này
Bài luyện nói này dựa trên video “SALES Interview Questions & Answers!”. Những từ được nhắc lại nhiều nhất trong bài: sale, interview, customer, answer, product. Video này có 313 câu và 3771 từ để luyện shadowing. Phần lời nói dài 20:22. Người nói nói nhanh, khoảng 185 từ mỗi phút, nên sẽ có nhiều chỗ nối âm và nuốt âm. 89% số từ nằm trong 3.000 từ tiếng Anh thông dụng nhất, nên từ vựng dễ theo.
Từ vựng quan trọng trong video
15 từ đáng học trong video, kèm phiên âm và nghĩa:
| Từ | Phiên âm | Nghĩa |
|---|---|---|
| hire động từ | /ˈhaɪɹ/ | thuê, mướn |
| overcome động từ | /ˌəʊ.vəˈkʌm/ | vượt qua |
| encourage động từ | /ɪnˈkʌɹ.ɪd͡ʒ/ | cổ vũ, khích lệ |
| impression danh từ | /ɪmˈpɹɛʃn̩/ | ấn tượng |
| interact động từ | /ɪn.təˈɹækt/ | tương tác |
| possess động từ | /pəˈzɛs/ | sở hữu |
| polite tính từ | /pəˈlaɪt/ | lịch sự, lễ phép |
| attribute danh từ | /ˈæt.ɹɪˌbjut/ | định ngữ |
| custom danh từ | /ˈkʌstəm/ | tập quán, phong tục |
| objective danh từ | /ɒbˈd͡ʒɛk.tɪv/ | mục tiêu, mục đích |
| versus | /ˈvɝsəs/ | đối, đối đầu |
| invite động từ | /ɪnˈvaɪt/ | mời |
| tune danh từ | /tjuːn/ | điệu nhạc, âm điệu |
| employer danh từ | /ɪmˈplɔɪə/ | chủ, cai thầu |
| curve danh từ | /kɚv/ | khúc quanh |
Những câu đáng luyện lại
Các câu ngắn, trọn ý trong video mà bạn có thể dùng lại khi giao tiếp hằng ngày:
- Hi, how are you doing?
- Why do you want to work in sales?
- What makes you stand out from the other candidates?
- How do you handle rejection?
- How do you overcome these?
Ngữ pháp trong video
Những cấu trúc người nói dùng nhiều nhất, kèm đúng cụm từ trong video:
| Cấu trúc | Trong video |
|---|---|
| Câu điều kiện if + mệnh đề, will/would + động từ — điều kiện và kết quả | if a mistake is made, I will always |
| Thì hiện tại hoàn thành have/has + quá khứ phân từ — việc đã xảy ra nhưng còn liên quan đến hiện tại | have studied · have built · have changed |
| Câu bị động be + quá khứ phân từ — nhấn vào việc xảy ra, không phải người làm | be interviewed · won't be flustered · are needed |
| Mệnh đề quan hệ who / which + mệnh đề — thêm thông tin về người hoặc vật | person who enjoys · person who wants · somebody who is |
Phát âm cần chú ý
Người nói dùng 42 dạng rút gọn, ví dụ don't, I'm, you're. Hãy nói theo dạng ngắn đúng như bạn nghe.
- Âm “th”: thorough /ˈθʌɹoʊ/, theirs /ðɛɚz/
- Âm “sh” và “zh”: rejection /ɹɪˈd͡ʒɛkʃən/, organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, conversion /kənˈvɝʒən/, objection /əbˈd͡ʒɛkʃən/, impression /ɪmˈpɹɛʃn̩/
- Từ dài — đặt trọng âm cho đúng: organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, continually /kənˈtɪnjuəli/, communicate /kəˈmjuːnɪkeɪt/, importantly /ɪmˈpɔɹ.tənt.li/, negotiate /nəˈɡəʊ.ʃi.eɪt/
Những âm người Việt thường gặp khó:
- Cụm phụ âm cuối — đọc đủ từng âm, đừng nuốt âm cuối: prospect /ˈpɹɑspɛkt/, interact /ɪn.təˈɹækt/, adapt /əˈdæpt/, foremost /ˈfɔː.məʊst/, whilst /waɪlst/
- Âm /tʃ/, /dʒ/ và /ʒ/ — tiếng Việt không có, đừng đọc thành “ch” hay “gi”: rejection /ɹɪˈd͡ʒɛkʃən/, conversion /kənˈvɝʒən/, objection /əbˈd͡ʒɛkʃən/, encourage /ɪnˈkʌɹ.ɪd͡ʒ/, achievement /əˈt͡ʃiːv.mənt/
- Âm /æ/ — mở miệng rộng hơn âm “e”: advocate /ˈæd.və.kət/, interact /ɪn.təˈɹækt/, adapt /əˈdæpt/, attribute /ˈæt.ɹɪˌbjut/, establish /ɪˈstæb.lɪʃ/
Cách luyện với video này
- Nghe hết video một lần, chưa cần nói, và ghi lại những từ bạn chưa biết.
- Bắt đầu ở tốc độ 0,75×, nói đuổi từng câu, rồi quay lại tốc độ bình thường khi đã quen.
- Ghi âm giọng mình rồi so với bản gốc, chú ý các từ như hire, overcome, encourage.
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.