쉐도잉 연습: Emotional Intelligence: The #1 ability for leaders | Daniel Goleman - 영상으로 영어 말하기 배우기

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You know, in the future, I think emotional intelligence will be one of several abilities that we need.

Another, of course, is cognitive ability, IQ, and maybe AI will take over more and more of that.

However, emotional intelligence is a human ability and will always remain so.

IQ predicts how well you'll do in your school years

and how much salary you can make over the course of a career

because it says what job you can get into like being a business executive or a doctor or a lawyer.

But once you're in those professions everybody else is about as smart as you are.

That's where emotional intelligence kicks in.

People who emerge as outstanding performers or the best leaders have high emotional intelligence

and their IQ is not that relevant at that point.

I'm Daniel Goleman.

I've written many books mostly on emotional intelligence.

That's really my favorite topic.

The book Emotional Intelligence many years ago was an international bestseller.

I've written now five books on the topic.

My most recent is Optimal, how to sustain personal and organizational excellence every day.

Emotional intelligence is a set of personal skills that we learn in life.

It's a combination of self -awareness, managing your emotions well, empathy,

tuning into other people, and putting that all together to have harmonious or effective relationships.

Emotional intelligence has been talked about for centuries.

Philosophers were talking about, know thyself, that's self -awareness.

But when I wrote the emotional intelligence book in 95, it was the first time that for a popular audience,

emotional intelligence had become well known.

I was a science journalist at the New York Times back then.

And I'd been covering a decade of research on the brain and emotion.

And in doing so, I came across a very obscure article called Emotional Intelligence, and I loved the title.

It was by Peter Salovey, who's just stepping down as the president of Yale University, and his then graduate student, John Mayer.

And I thought, wow, what a great phrase.

It seems like an oxymoron.

You don't put emotions together with intelligence, but actually it's being intelligent about emotions.

When I wrote emotional intelligence I was actually thinking of bringing it to schools.

It seemed to me that kids should learn from the get -go how to manage themselves, how to tune into themselves,

how to tune into other people, how to get along, how to behave well and so on.

I was a big advocate of what's now called social emotional learning

and from early on my view of emotional intelligence hasn't really changed much

but I integrated it with findings from research on outstanding performers

and I saw

that different abilities of high performers like being able to manage your emotions fit well in the model

and now I talk about four domains of emotional intelligence

and then 12 particular competencies of people who are high in emotional intelligence.

Self -awareness means you know what you're feeling, you know how it shapes your perceptions and your thoughts and your impulse to act.

We find in our research

that people low in self -awareness are unable to develop strengths very well in other parts of emotional intelligence.

People who are high in self -awareness, however, are able to develop excellence across the board.

Self -management means when you're upset, when you're angry, when you're anxious, can you manage your emotions?

Can you keep them from disrupting your focus on what you have to do right now?

Or having more instance of road rage, of shootings, of people blowing up at other people.

There's a growing need for people in general to get better at this ability.

The third part is social awareness, which in one sense means practicing empathy.

You not only know how the person thinks and how they feel, you care about them.

This is what you want in your parents.

This is what you want in your spouse.

This is what you want in your lover.

This is what you want in your friends.

And this is what you want in your teachers, doctors, leaders of any kind, people who have influence.

The fourth part of emotional intelligence is relationship management.

Can you handle conflicts well?

Can you keep yourself calm and listen to the other person?

Are you being an effective communicator?

Full rapport means that you feel close, you feel you can work with this person, you can trust them.

Unlike IQ, which barely budges over the course of our life, emotional intelligence can change is learned and learnable.

And it's learned and learnable at any point in life.

Emotional intelligence is not one thing.

It's like going to a doctor for a physical.

You get your lipids and your good cholesterol, bad cholesterol.

You get 15 data points.

Emotional intelligence is a set of abilities and each of us has strengths and limitations across that spectrum.

So if you want to improve your emotional intelligence, see where you need to improve first.

One of the common colds of emotional intelligence is poor listening.

You know, we think about what we want to say

and we don't really listen to the other person and we cut them off, we interrupt.

Let's say you wanted to change that.

This is a basic of empathy, listening well.

So if you want to learn to be better at empathy, you might say, my habit, and I've done it thousands of times,

is cutting people off and interrupting.

I'm going to make the effort to do it differently.

I'm going to listen to the person out, say what I think they mean, and then say what I think.

That is a different behavioral sequence.

And it comes down to the basics of what we call neuroplasticity, how the brain changes with repeated experience.

And that's what underlies habit change.

It's a little like crossing your arms in a new way.

Cross your arms in the old way, please.

Now cross them with the other arm on top.

That feels uncomfortable.

That's what it's like to change a habit.

So with listening, you have to first make an intentional effort,

might feel uncomfortable, but as you persist it gets more and more comfortable until finally it's an automatic habit.

That will stay with you for years.

You know, I've gone around the world talking to different audiences, and one of the things I love to ask is,

tell me about a leader you've loved and a leader you hate.

And tell me one quality that makes a leader so good or so bad.

Basically, the leader you hate is low in emotional intelligence.

They don't manage their emotions very well.

They blow up at people, don't empathize, they don't tune in and they don't understand how clueless they are.

The leader you love is high in it.

Having a boss with high emotional intelligence means you feel not only inspired, not only motivated, you feel supported,

you feel guided, you feel you have clarity about what's expected from you.

You give your best in your best state, in the optimal state, not in a desperate, stressed out state.

Research at the Yale School of Management has found that emotions are contagious, and they're most contagious from the leader outward.

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The leader is most often the sender of strong emotions, either negative or positive.

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This very research by Seagal Barsade has shown that if the leader is in a negative mood,

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very anxious, for example, people on that team will catch that mood and performance goes down.

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If the leader's in a very positive mood, I feel really good, I feel enthusiastic,

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then people catch that positive mood and their performance as a team or as a group goes up.

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So the leader's state is actually much more important on the ability of people to do good work than many people realize,

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particularly many leaders actually.

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But if you have a leader that you hate, for example, and sadly too many people do, then you really don't give your best.

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In fact, you're more likely to leave as soon as you can, particularly if you're talented.

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So a leader with low emotional intelligence is actually draining the organization in the long term.

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They may get results for the quarter by driving people, by stressing them out, but they're burning them out and they're going to lose good people.

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So in the short term they may look good, in the long term it's a disaster.

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I once took a bus up Madison Avenue in New York City on a very hot, humid day.

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People had a kind of bubble around them like, don't touch me, don't talk to me.

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I had the bubble too.

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I got on the bus and the bus driver shocked me.

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He looked at me and very warmly said, welcome to the bus.

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How's your day going?

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And then I realized, sitting on the bus, that he was carrying on a conversation with everyone on the bus.

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You're looking for suits, are you?

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Well, there's a great sale up here on the right at this department store.

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Did you see the exhibit in the museum on the left?

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On and on and on.

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Then people would get off that bus and they'd been transformed from kind of grumpy to pretty upbeat.

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It was kind of magical.

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And years later, I saw an article in the New York Times about that bus driver.

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His name, it turned out, was Govan Brown.

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He had fans.

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People would wait for his bus.

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He got 3 ,000 letters saying what a great bus driver he was, not one complaint.

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And he, it turned out, was the pastor of a church.

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And he saw the people on his bus as part of his flock.

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He was tending to his flock.

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He had a purpose that was far greater than that of the New York Transit Authority,

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which is something like getting as many people to where they want to go on time as we can.

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He had a splendid sense of what he was doing.

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It gave a greater meaning to what he did, and he did it superbly.

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I've always felt that the more emotional intelligence in society, the better.

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I think we would have parents who are more effective in raising kids, who are kinder.

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We'd have more compassion for each other in our interaction with friends and loved ones as well as with strangers.

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I think we would care more about the environment, which is why I've been happy to be a kind of evangelist for emotional intelligence,

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if you will.

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I'm not the originator of the phrase.

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I think I made it more famous.

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I just think it would make a better world.

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To learn even more from the world's biggest thinkers, get BigThink Plus for your business.

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이 레슨의 어휘와 말하기 포인트

이 말하기 레슨은 영상 “Emotional Intelligence: The ability for leaders”을(를) 바탕으로 합니다. 가장 자주 반복되는 단어는 다음과 같습니다: emotional, intelligence, leader, bus, emotion. 이 영상에는 섀도잉할 문장 145개와 단어 1816개가 있습니다. 말하는 구간의 길이는 11:40입니다. 화자는 분당 약 156단어로, 일상 대화에 가까운 자연스러운 속도로 말합니다. 단어의 86%가 영어에서 가장 많이 쓰이는 3,000단어에 속합니다. 나머지는 연습 전에 미리 확인해 두세요.

이 영상의 핵심 어휘

영상에 나오는 익혀 둘 만한 단어 15개를 발음, 뜻과 함께 정리했습니다.

단어	발음	뜻
emotion 명사	/ɪˈməʊ.ʃən/	감정
mood 명사	/muːd/	기분
tune 명사	/tjuːn/	곡, 곡조
habit 명사	/ˈhæb.ɪt/	습관, 버릇
empathy 명사	/ˈɛmpəθi/	공감
topic 명사	/ˈtɑpɪk/	화제, 주제
phrase 명사	/ˈfɹeɪ̯z/	어구, 구
uncomfortable 형용사	/ʌnˈkʌm.fɚ.tə.bl̩/	불편하다
bubble 명사	/ˈbʌbəl/	거품
cholesterol 명사	/kəˈlɛstəɹɒl/	콜레스테롤, 콜레스테린
flock 명사	/flɑk/	무리, 떼
contagious 형용사	/kənˈteɪ.d͡ʒəs/	전염성(傳染性)의
shock 명사	/ʃɔk/	충격, 쇼크
skill 명사	/skɪl/	기술, 스킬
disaster 명사	/dɪˈzɑːs.təː/	재난, 재앙

영상에 나오는 구동사

단어	뜻
get along 동사	과/와/ 잘 지내다, 과/와 사이가 좋다
go down 동사	내려가다
go up 동사	올라가다

따라 말해 볼 만한 문장

영상에 나오는 짧고 완결된 문장으로, 일상 대화에서 그대로 쓸 수 있습니다:

I've written many books mostly on emotional intelligence.
Can you handle conflicts well?
Are you being an effective communicator?
How's your day going?
You're looking for suits, are you?

이 영상의 문법

화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.

문형	영상 속 표현
현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때	I've written · has been talked · hasn't really changed
관계절 who / which + 절 — 사람이나 사물에 대한 추가 정보	People who emerge · people who are · people who have
수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점	has been talked · is learned · been transformed

주의할 발음

화자는 don't, you're, I've 같은 축약형과 약화된 형태를 36번 사용합니다. 들리는 대로 짧게 발음하세요.

“th” 소리: empathy /ˈɛmpəθi/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/, empathize /ˈɛmpəˌθaɪz/, thinker /ˈθɪŋ.kɚ/
“sh”와 “zh” 소리: emotion /ɪˈməʊ.ʃən/, anxious /ˈæŋkʃəs/, shock /ʃɔk/, interaction /ˌɪn.təˈɹæk.ʃən/, perception /pɚˈsɛpʃ(ə)n/
긴 단어 — 강세 위치에 주의: uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/, cholesterol /kəˈlɛstəɹɒl/, automatic /ˌɔː.təˈmæt.ɪk/, intelligent /ɪnˈtɛlɪd͡ʒənt/, interaction /ˌɪn.təˈɹæk.ʃən/

한국어 화자가 어려워하는 소리:

/f/ — ㅍ(/p/)으로 바꾸지 말고 윗니를 아랫입술에 대기: performer /pɚˈfɔɹmɚ/, phrase /ˈfɹeɪ̯z/, uncomfortable /ʌnˈkʌm.fɚ.tə.bl̩/, flock /flɑk/, differently /ˈdɪf.ə.ɹənt.li/
/v/ — ㅂ(/b/)과 구별하기: lover /ˈlʌvɚ/, advocate /ˈæd.və.kət/, cognitive /ˈkɑɡ.nɪ.tɪv/, behave /bɪˈheɪv/, behavioral /bɪˈheɪvjəɹəl/
/z/ — ㅈ이 아니라 성대를 울리는 /s/: phrase /ˈfɹeɪ̯z/, disaster /dɪˈzɑːs.təː/, exhibit /ɪɡˈzɪbɪt/, enthusiastic /ɪnˌθjuːzɪˈæstɪk/, organizational /ˌɔː(ɹ)ɡənɪˈzeɪʃənəl/

이 영상으로 연습하는 방법

먼저 말하지 않고 영상을 끝까지 듣고 모르는 단어를 적어 둡니다.
0.75배속으로 한 문장씩 섀도잉을 시작하고, 익숙해지면 보통 속도로 돌아갑니다.
자신의 목소리를 녹음해 원본과 비교하고, emotion, mood, tune 같은 단어에 특히 주의합니다.

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

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쉐도잉 연습: Emotional Intelligence: The #1 ability for leaders | Daniel Goleman - 영상으로 영어 말하기 배우기

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