Shadowing Practice: Introduction to Kroll and the Home/Start Screen - Learn English Speaking with Video
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56 sentences
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Welcome to the virtual training guide for Kroll Dispensary Software.
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These series of modules have been created to provide pharmacy staff
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with the fundamental skills of navigating Kroll's software system with the use of audio and visual aids.
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We'll begin with the Kroll start screen.
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All functions originate from this screen.
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The Kroll system can be used with a mouse, but has also been designed to be keyboard friendly.
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Using the hotkey shortcuts can be more efficient than switching between the mouse and the keyboard.
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The menu across the top of the screen can be accessed by clicking on the word with the mouse
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or pressing the ALT key on the keyboard in conjunction with the underlined letter.
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For example, press ALT and the letter F to access the file menu.
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These function key buttons can be accessed by clicking on the button with the mouse or pressing the corresponding function key,
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for example, F3 or F5 at the top of the keyboard.
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The Escape key on the keyboard will take you to the previous step, and the Alt -X Start button,
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or pressing Alt and then the letter X on the keyboard, will take you back to this Start screen.
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The Tab key on the left -hand side of the keyboard is used to move from field to field on the screen.
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To move backwards, press the Shift key and Tab together.
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The Enter or Return key on the right -hand side of the alpha keyboard
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and also on the right -hand side of the numeric keypad is used to save any updated information entered.
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The arrow keys on the keyboard are used to move up
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and down when scanning and can also be used with a control key to move through different tabs of information.
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This universal search field is used to search for patients,
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drugs, doctors and prescription numbers enter your search criteria and then press the corresponding function key to obtain the results.
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You can also use this field to type in a prescription number and select to either refill the prescription,
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modify the most recent transaction in the prescription chain, display options to reprint the prescription,
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reverse the prescription, modify a transaction that is not the most recent in the prescription chain,
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display options for reprinting a prescription that is not the most recent in the prescription chain, and also to counsel a prescription.
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Of particular note are the series of dashboard icons.
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Each icon provides access to tools that support pharmacy operations.
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The numbers in red circles indicate the number of entries listed under the specific icon.
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The dashboard allows you to monitor the progress of a prescription
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as it is being filled along with a snapshot of your current workload.
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Rx's to -do include IVR prescriptions, scan prescriptions waiting to be entered, and prescriptions put into a trouble queue.
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RXs in progress display any prescriptions that are currently being filled along with any prescriptions
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that are in the trouble queue or pending adjudication.
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RX counts are also displayed on this screen.
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Here you can view how many new, repeat, cancelled, and total prescriptions were filled for the day.
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The count resets at 12am daily.
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The Details button beneath it will display additional information, such as dollar value breakdown and third -party adjudication totals.
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You can also choose to enter a previous date in this field and select the Recalculate button.
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The callback icon displays communications initiated from the system to prescribers.
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An entry is automatically created in this list any time a fax doctor report is either printed or previewed,
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or if the add to doctor callbacks function is selected from the patient medical profile.
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The Follow -Ups icon displays entries that serve as reminders to follow up with patients regarding a specific matter.
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The actual follow -up can be performed via phone call or face -to -face interaction.
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Notes can be manually entered by the pharmacist and include comments and due dates.
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You can use this tab to create notes, comments, or reminders for pharmacy staff of tasks that need to be completed.
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Inbound docs will display images that have been scanned into the system via the document scanner and, if configured, those received via fax.
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You can filter to display items that are pending, completed, or deleted.
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The outbound fax icon is used to send items such as prescription authorization requests and Rx transfer requests.
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To have this configured, you will need to contact Kroll support.
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The mail icon is an internal email system built within the Kroll Pharmacy software.
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The red number beside the mail icon indicates the number of unread messages available for the user
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that is currently logged into the system.
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Clicking the icon will open the mail system.
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From here, messages can either be replied to, forwarded to other users in the system, or deleted.
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Follow along in the next modules for more information on patients, drugs, doctors and prescription filling.
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Vocabulary and speaking notes for this lesson
This speaking lesson is built on the video “Introduction to Kroll and the Home/Start Screen”. The speaker keeps coming back to these words: prescription, key, keyboard, icon, display. This video has 56 sentences and 824 words to shadow. The speech runs for 5:31. The speaker talks at a steady 149 words per minute, a comfortable pace for shadowing. Only 77% of the words are among the 3,000 most common in English, so the vocabulary is demanding.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| prescription noun | /pɹəˈskɹɪp.ʃən/ | A written order from an authorized medical practitioner for provision of a medicine or other treatment, such as (ophthalmology) the specific lenses needed for… |
| icon noun | /ˈaɪ.kɑn/ | An image, symbol, picture, portrait, or other representation, usually as an object of religious devotion. |
| keyboard noun | /ˈki.bɔɹd/ | A set of keys laid out in a gridlike pattern, used for typing on a typewriter, computer, etc. |
| mouse noun | /maʊs/ | Any mammal of the many rodent families (especially Muridae) that have a small body and a long tail. |
| pharmacy noun | /ˈfɑɹməsi/ | A place where prescription drugs are sold or dispensed. |
| select verb | /sɪˈlɛkt/ | To choose one or more elements of a set, especially a set of options. |
| scan verb | /skæn/ | To examine sequentially, carefully, or critically; to scrutinize; to behold closely. |
| litter noun | /ˈlɪt.ɚ/ | Straw, grass, and similar loose material used as bedding for people or animals. |
| indicate verb | /ˈɪndɪˌkeɪt/ | To point out; to discover; to direct to a knowledge of; to show; to make known. |
| menu noun | /ˈmɛn.juː/ | The details of the food to be served at a banquet; a bill of fare. |
| delete verb | /dɪˈliːt/ | To remove, get rid of or erase, especially written or printed material, or data on a computer or other device. |
| transaction noun | /tɹænˈzækʃən/ | The act of conducting or carrying out (business, negotiations, plans). |
| reminder noun | /ɹɪˈmaɪndə(ɹ)/ | Someone or something that reminds. |
| pending adjective | /ˈpɛndɪŋ/ | Awaiting a conclusion or a confirmation. |
| module noun | /ˈmɑd͡ʒul/ | A self-contained component of a system, often interchangeable, which has a well-defined interface to the other components. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| follow up verb | To take further actions remaining after an event; to continue, revisit, or persist; especially, to maintain communication or verify. |
| move up verb | To promote, put onto a higher level. |
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Passive voice be + past participle — the focus is on what happens, not who does it | have been created · can be used · can be accessed |
| Present perfect have/has + past participle — a past action that still matters now | have been created · has also been designed · have been scanned |
Pronunciation to watch
- The “th” sounds: beneath /bɪˈniːθ/, authorization /ˌɔːθəɹaɪˈzeɪʃən/
- The “sh” and “zh” sounds: prescription /pɹəˈskɹɪp.ʃən/, transaction /tɹænˈzækʃən/, efficient /ɪˈfɪʃənt/, interaction /ˌɪn.təˈɹæk.ʃən/, conjunction /kənˈd͡ʒʌŋk.ʃn̩/
- Long words — get the stress right: universal /ˌjunəˈvɜɹs(ə)l/, fundamental /ˌfʌn.dəˈmɛn.təl/, interaction /ˌɪn.təˈɹæk.ʃən/, authorization /ˌɔːθəɹaɪˈzeɪʃən/, initiate /ɪˈnɪʃ.i.eɪt/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like prescription, icon, keyboard.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.