Shadowing Practice: PATIENT CARE COORDINATOR Interview Questions & Answers! (PASS your Care Coordinator Interview!) - Learn English Speaking with Video
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Hello there.
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My name is Richard McMunn from the interview training website, PassMyInterview .com.
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And in this tutorial, I will teach you how to prepare for a patient care coordinator interview.
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So, if you are applying to become a care coordinator with any healthcare organisation or NHS trust, make sure you stay tuned.
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Watch the presentation from start to finish because as I promised, to help you pass your interview.
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Now, to achieve that goal, this is what I will cover during this tutorial.
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So, I will give you a list of patient care coordinator interview questions that I strongly recommend you prepare for.
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I will then give you some really important tips for answering all of the questions before finally giving you some brilliant,
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unique, top -scoring answers to those interview questions, and these will really help you to be the standout candidate.
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I will also tell you where you can download all of the answers and also further resources to help you succeed.
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So, lots of reasons why you should stay tuned.
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And just very quickly, if you are new to the channel, please do make sure you hit that subscribe button right now.
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I'm on a mission to help as many people as possible to pass their interviews, and I can only help you if you are subscribed.
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And please just give the video a like.
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I really do appreciate your support.
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Thank you very much.
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By liking the video, it tells me you find the sample interview questions
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and answers useful and it also motivates me to create more content for you.
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Thank you very much.
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So, the first patient care coordinator interview question I strongly recommend you prepare for is, tell me about yourself.
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Now, when you answer this first patient care coordinator interview question, my advice is to talk about the skills,
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qualities and the experience you have and how these are a strong match for the job description.
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Now, I will reference the job description several times during this tutorial.
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It's a really important document and I strongly recommend you get a copy of it and read it before your interview.
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Now, also, I recommend
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that you practice your answer to the tell me about yourself interview question before you attend your interview
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because it will help you get your interview off to a confident start.
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Remember, first impressions are really important, so you need to give a strong answer.
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Let me now give you a brilliant example response to this patient care coordinator interview question to help you prepare.
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Tell me about yourself.
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Here we go.
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Thank you for giving me the opportunity to be interviewed for this patient care coordinator position today.
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I would describe myself as a caring, standards -driven
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and industrious care coordinator who can easily fit into any healthcare team to ensure the highest standards of care are provided.
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Now, over the years, I have experienced various situations
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that have given me the skills and experience to become a competent patient care coordinator.
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I have experience in creating numerous patient care plans and I always ensure they are tailored to the needs of the patient.
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I am an excellent communicator and listener who can quickly deal with challenging situations,
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liaise with carers and their families and also collaborate with other healthcare professionals.
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Now, if you hire me, I will always take responsibility for my ongoing professional development.
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I will adhere to all rules and procedures relevant to my role, and I will help your healthcare organisation improve,
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move forward, and provide first -class treatment and care to everyone, regardless of their circumstances or background.
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That is a brilliant answer to that first patient care coordinator interview question, tell me about yourself.
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Now, you can either pause the video if you want to,
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and take a note of all of questions and answers as we progress through the tutorial.
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Or if you want to wait, I will soon tell you where you can download my full set of 24 patient care coordinator interview questions
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and top -scoring answers, including the ones we are covering together today.
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Here is the next question for you.
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Why do you want to be a patient care coordinator?
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Now, patient care coordinators
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and all other healthcare professionals are incredible people with unique talents who do not receive the recognition or the pay they deserve.
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That's my genuine opinion.
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Now, it takes a special kind of person to do this type of work.
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And in your answer, my advice is to make sure you demonstrate you have considered the level of responsibility that comes with this type of work?
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Here's another brilliant answer to help you.
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Why do you want to be a patient care coordinator?
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Here we go.
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I want to be a care coordinator primarily
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because I want a job where I can actually see the difference my work is having on the patients I am serving.
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I am a people person.
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I have genuine empathy towards others and the role of a patient care coordinator is very much suited to my natural attributes.
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I want to be a patient care coordinator because I enjoy collaborating with other people.
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The working hours are very much suited to my personal life, and the job gives me lots of variety.
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I am a resilient person who wants to be pushed and challenged in my work,
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and I think I would be bored sitting in an office doing the same thing day in, day out.
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But being a patient care coordinator is a job that comes with tremendous responsibility, which I enjoy.
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And you get the opportunity to have a say in how the treatment
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and care of your patients develops and improves in the healthcare organisation you are a part of.
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So, that's a really good smart answer to that common patient care coordinator interview question, why do you want to be a care coordinator?
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Now, don't go anywhere because I still have more questions and answers to work through with you,
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but when you're ready, click that link in the top right -hand corner of the video, head through to my website,
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passmyinterview .com, and you can download instantly my full set of 24 for patient care coordinator interview questions and top -scoring answers,
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including the ones we are working through together today.
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But here's the next question for you.
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What makes a good patient care coordinator?
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Now, this care coordinator interview question is obviously assessing your knowledge of the job description.
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Remember, I mentioned this at the start of the tutorial.
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And again, I strongly advise you read a copy of the job description before you attend your interview
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if you want to be successful.
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If you read a copy of the job description, which lists the essential skills, qualities and experience needed in the role,
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it will give you an advantage over the other candidates.
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Here's my example answer to help you.
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What makes a good patient care coordinator?
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Here we go.
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A good patient care coordinator is someone who has a close working relationship with their patients
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and they have exceptional time management skills.
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They understand their patients' frustrations.
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They are prepared to take the time to listen to their needs and concerns,
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and they commit themselves to supporting them in making the right improvements to their health and well -being.
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A good patient care coordinator is an outstanding communicator.
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They involve families, carers, and other healthcare professionals in the decision making process,
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and they keep themselves updated with medical and patient care advancements.
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They also make a priority of adhering to the relevant rules, policies and procedures of the healthcare organisation or NHS trust they are a part of.
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Finally, a good patient care coordinator always demonstrates the values of their employer in their work
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and they focus intently on providing first -class treatment and care without compromise.
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That's a really good solid answer that demonstrates
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that you fully understand the requirements of the role and what makes a good patient care coordinator.
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Here is the next question.
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How would you deal with conflicting demands from a patient, their family and other health care providers?
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This is a tricky question, but this question comes up often during patient care coordinator job interviews.
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It is assessing your interpersonal and communication skills.
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Make sure you give a response that demonstrates you always put the needs of the patient first.
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Here's a great example answer.
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How would you deal with conflicting demands from a patient, their family and other healthcare providers?
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Here we go.
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As a care coordinator, I always ensure my patient's health and their care planning is timely, effective and centred on their needs.
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In a situation where there are conflicting demands,
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I will listen to everyone's point of view before explaining the reasons for my suggested patient care and treatment plan.
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I will ensure the patient is fully involved in any discussions
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because I strongly believe they should have more control over their health, well -being and their plan moving forward.
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Now, evidence suggests that patients will improve faster and experience experience improved health
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and well -being if they are directly involved in their care planning and the support they receive both from healthcare professionals,
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their carers and their families.
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Now, my focus would always be to support a patient in the self -management of their care,
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have shared decision -making with those directly involved and offer a choice in how and where a patient receives their care.
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That is a brilliant answer that shows that you have competence and professionalism in your duties as a patient care coordinator.
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So, the next question I recommend you prepare for is, how do you deal with stressful situations?
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Now, this is another question that features often during patient care coordinator job interviews.
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Now, it is important to have an answer already prepared.
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You do not want to be sitting in the interview chair thinking of an answer
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because that demonstrates a lack of pre -planning.
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So, here's my example response to help you.
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How do you deal with stressful situations?
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Here we go.
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I deal with stressful situations by remaining calm and composed and by following my training and the operational procedures of my employer.
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I deal with stress by managing my workload, being acutely aware of the time I have available with each patient
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and by building and maintaining good working relationships with other healthcare professionals so I can call on their assistance if needed.
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Finally, I deal with stressful situations by taking care of my own health and well -being.
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Outside of work, I keep myself fit and active, practice mindfulness and eat a healthy diet.
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All of these things contribute to my ability to comfortably manage the stress
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that comes with the role of a patient care coordinator.
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That's another really smart answer
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and you can see how all of these responses are going to help you pass your job interview.
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Here's the next question.
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Describe a time when you experienced conflict with another healthcare professional.
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Wow, this is a tricky one.
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Now, the best way to answer this patient care coordinator
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behavioural interview question is to demonstrate to the interviewer you have very high standards
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and that you always insist on them in your work.
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So, here's a great example answer to help you.
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So, describe a time when you experienced conflict with another healthcare professional.
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Here we go.
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I was responsible for a patient in a previous role, and I was communicating with another healthcare worker about the patient's care during a handover.
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Now, the healthcare worker was new and relatively inexperienced, and they had only been working for the healthcare organisation for several months.
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Now, they were clearly in a rush, and they said they would give me a call later
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that day or the day after to discuss some important aspects of the patient's care.
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Now, I told them that wasn't acceptable as I needed to know before they left what the problems or issues were.
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Now, this led to a conflict because they said they had to leave to attend a meeting.
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I told them not to leave until a full and proper handover had been provided.
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If they left without giving me all the information, I would have no choice but to inform their supervisor.
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They then agreed to stay.
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Now, once the handover had been given, I explained to them the importance of managing their workload properly
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and making sure attention to detail and first -class treatment and care were always maintained, to which they agreed.
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Moving forward, their standard of work improved significantly." That's a really good answer.
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It's a good example answer because it shows that you've had a conflict,
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but it's because you are insisting on the highest standards of treatment and care at all times.
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And you are also educating the new person.
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And that's really important.
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Here's the next question.
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What is your style of communication whilst dealing with patients as a care coordinator?
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Now, my advice is to use a varying style of communication depending on the patient's age,
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situation, circumstances, and where they are with the progress of their patient care plan.
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That's really important.
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Now, remember, the same style of communication will not suit everyone, so you must be adaptable.
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Here's my example answer.
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What is your style of communication whilst dealing with patients as a care coordinator?
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Here we go.
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My style of communication is tailored towards the patient, their health, age, their confidence levels,
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their circumstances, and where they are in terms of their progress.
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So, for example, when I first started caring for an elderly patient who was vulnerable,
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lonely, and confused, my style of communication was heavily focused on empathy, understanding, and a soft tone of communication.
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Now, once their care plan had been agreed upon,
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and they started making progress each week in how they were managing their plan and their daily life,
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I became more confident in my tone, reassuring, supportive and encouraging.
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Now, my style of communication as a care coordinator
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is based on the needs of the patient and where they are in terms of their care plan.
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That's another really smart answer.
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Now, the next thing to do
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if you want to pass your patient care coordinator interview
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and be the standout candidate is click that link right now in the top right -hand corner of the video.
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Head through to my website,
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PassMyInterview .com and you can download instantly my full set of 24 patient care coordinator interview questions and top -scoring example answers,
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including all the ones we worked through together today.
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Make sure you check out that webpage.
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Click the link because on the page, I've included four more really important tips that I recommend you read
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that will help you to prepare fully for your job interview.
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Now, don't forget to subscribe to the channel.
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It's really important because I want to help you not just pass every job interview you ever attend.
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I can also help you to progress throughout your career, change jobs if ever you want to, negotiate a salary, and also get promoted.
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Please also give the video a like.
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There's a lot of time and effort that goes into making these videos.
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And if I see you liking the video, it really does motivate me and encourages me to create more content for you.
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And I will also answer any questions you have in the comments section below the video.
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And finally, don't forget to connect with me on LinkedIn.
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I've put my LinkedIn link in the description below the video.
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And it's always great to connect with like -minded professionals such as yourself.
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Thank you so much for watching and I wish you all the best for passing your patient care coordinator job interview.
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Have a great day.
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Vocabulary and speaking notes for this lesson
This speaking lesson is built on the video “PATIENT CARE COORDINATOR Interview Questions & Answers!”. The speaker keeps coming back to these words: patient, coordinator, interview, answer, healthcare. This video has 198 sentences and 2650 words to shadow. The speech runs for 16:00. The speaker talks at a natural 166 words per minute, close to everyday conversation. 84% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| coordinator noun | An assistant coach responsible for a particular facet of the game, such as defense. | |
| demonstrate verb | /ˈdɛm.ənˌstɹeɪt/ | To show how to use (something). |
| strongly adverb | /ˈstɹɔŋli/ | In a strong or powerful manner. |
| skill noun | /skɪl/ | A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate. |
| organisation noun | /ˈɔː.ɡə.naɪˌzeɪ.ʃən/ | Non-Oxford British English and Australian standard spelling of organization. |
| tutorial noun | /ˌtjuːˈtɔːɹɪəl/ | A self-paced learning exercise; a lesson prepared so that a student can learn at their own speed or convenience. |
| stressful adjective | /ˈstɹɛsfəl/ | Irritating; causing stress. |
| procedure noun | /pɹəˈsiː.d͡ʒə/ | A particular method for performing a task. |
| subscribe verb | /səbˈskɹaɪb/ | To write (one’s name) at the bottom of a document; to sign (one's name). |
| circumstance noun | /ˈsɝ.kəmˌstæns/ | Something which is related to, or in some way affects, a fact or event. |
| tone noun | /ˈtəʊn/ | A specific pitch. |
| encourage verb | /ɪnˈkʌɹ.ɪd͡ʒ/ | To mentally support; to motivate, give courage, hope or spirit. |
| worker noun | /ˈwɝ.kɚ/ | One who works: a person who performs labor for a living; traditionally, especially, manual labor. |
| connect verb | /kəˈnɛkt/ | To join (to another object): to attach, or to be intended to attach or capable of attaching, to another object. |
| whilst adverb | /waɪlst/ | Often preceded by the: During the time; meanwhile. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| move forward verb | To cause to make progress. |
| work through verb | To get past a difficult or stressful situation by thinking or talking about it. |
| check out verb | To record the departure or withdrawal of someone or something (such as guests, employees, books, etc.). |
| come up verb | To emerge or become known, especially unexpectedly. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- Why do you want to be a patient care coordinator?
- Here's another brilliant answer to help you.
- Here's my example answer to help you.
- How do you deal with stressful situations?
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Conditional sentences if + clause, will/would + verb — a condition and its result | if you hire me, I will always · if you want to wait, I will soon |
| Passive voice be + past participle — the focus is on what happens, not who does it | are subscribed · be interviewed · are provided |
| Present perfect have/has + past participle — a past action that still matters now | have experienced · have given · have considered |
| Relative clauses who / which + clause — extra information about a person or thing | person who wants · someone who has |
Pronunciation to watch
The speaker uses 9 contractions and reduced forms, such as don't, I've, I'm. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, rush /ɹʌʃ/, recognition /ˌɹɛkəɡˈnɪʃ(ə)n/, impression /ɪmˈpɹɛʃn̩/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/
- Long words — get the stress right: organisation /ˈɔː.ɡə.naɪˌzeɪ.ʃən/, collaborate /kəˈlæb.ə.ɹeɪt/, primarily /ˈpɹaɪ.mə.ɹə.li/, recognition /ˌɹɛkəɡˈnɪʃ(ə)n/, priority /pɹaɪˈɒɹɪti/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like coordinator, demonstrate, strongly.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.