Shadowing Practice: Tactics for Listening Third Edition Developing Unit 15 Hotel Services - Learn English Speaking with Video

Listening 1 1 Hello.

I'd like to have some shirts pressed.

Yes.

How soon will you need them?

Can I get them by 6 o'clock tonight? Of course.

Just leave them in your room and I'll send someone to get them.

2 Yes.

Can I help you?

Yes.

I'd like tickets for the show at the Warfield.

Certainly.

What night do you want the tickets for?

How about Friday?

I'll see what I can get and call you right back.

Three.

I'd like to order a large pot of coffee, please.

Yes, for how many people?

Two.

Anything to eat?

No, thanks.

That's all.

Four.

Can you send someone to my room to help with my bags, please?

Yes, how many bags do you have?

Three.

Just leave them in the room, and I'll send someone to bring them down to the lobby for you.

Five.

Has anyone left a package for me?

Yes, we do have a large envelope for you at the front desk.

Do you want me to send it up to your room?

That's okay.

I'll come down for it.

Thanks.

Six. Can I help you?

Yes.

Could you send up a couple of extra towels and another blanket?

Certainly, I'll send them up right away.

Listening to One Good afternoon.

Can I help you?

Yes, please.

Could you check if any packages have arrived for me, please?

I'm in room 219.

Sure.

Let me see.

No, I'm sorry.

It doesn't look like there are any packages here.

Oh, no. That's really too bad.

I was expecting something from my boss.

I'm sorry.

If any packages do come in, I'll let you know right away.

Thanks.

Oh, I almost forgot.

I need to mail some letters.

Do you happen to know where the nearest post office is?

Or a mailbox?

Actually, you can just leave them here, and we'll mail them for you.

Great.

Thanks a lot.

Two.

Can I help you?

Yes.

I'd like to move to a different room, if possible. Of course.

Is there something wrong with your room, sir?

Yes.

It faces the street, so it's pretty noisy.

I see.

Let me check.

Yes.

I can move you to a room on the opposite side.

That should be much quieter.

Great.

And is it a non-smoking room?

Let me check on that.

I'm sorry, it's not.

All the non-smoking rooms are occupied at the moment.

That's too bad.

I hate the smell of smoke.

But at least it will be quieter.

Three.

Can I help you, ma'am?

Yes.

I need a taxi to the airport tomorrow morning.

No problem.

I can arrange that for you right now.

What time is your flight?

I think it's around 9.30.

So can the taxi come around 8 o'clock?

Actually, you'll probably want the taxi to pick you up around 6.30.

6.30?

Are you sure?

Well, the airport is pretty far from here, as you know.

And it's been taking people a really long time to get through security recently.

I guess you're right.

Can you call me before the taxi comes tomorrow morning?

I need about an hour to wake up and get ready.

No problem.

I'll schedule a wake-up call for 5.30.

4. Good evening, ma'am.

Can I help you?

100

Hi.

101

Can I still get room service?

102

I've been driving all night, and I'm hungry.

103

Sure.

104

Here's the menu.

105

I believe they're open for another 15 minutes.

106

Hmm.

107

Is there any way to get the lasagna without meat?

108

Actually, I'm sorry.

109

They can't do that.

110

But I'm a vegetarian.

111

I don't eat meat.

112

Are you sure they can't help me?

113

I really wish they could.

114

Maybe you should try the spaghetti.

115

It's very tasty, and the sauce doesn't have any meat.

116

Hey, good idea.

117

I'll have that.

118

They can bring it up to room 147.

119

Listening to One Good afternoon.

120

Can I help you?

121

Yes, please.

122

Could you check if any packages have arrived for me, please?

123

I'm in room 219.

124

Sure.

125

Let me see.

126

No, I'm sorry.

127

It doesn't look like there are any packages here.

128

Oh, no. That's really too bad.

129

I was expecting something from my boss.

130

I'm sorry.

131

If any packages do come in, I'll let you know right away.

132

Thanks.

133

Oh, I almost forgot.

134

I need to mail some letters.

135

Do you happen to know where the nearest post office is?

136

Or a mailbox?

137

Actually, you can just leave them here, and we'll mail them for you.

138

Great.

139

Thanks a lot.

140

Two.

141

Can I help you?

142

Yes, I'd like to move to a different room, if possible. Of course.

143

Is there something wrong with your room, sir?

144

Yes, it faces the street, so it's pretty noisy.

145

I see.

146

Let me check.

147

Yes, I can move you to a room on the opposite side.

148

That should be much quieter.

149

Great.

150

And is it a non-smoking room?

151

Let me check on that.

152

I'm sorry, it's not.

153

All the non-smoking rooms are occupied at the moment.

154

That's too bad.

155

I hate the smell of smoke, but at least it will be quieter.

156

Three.

157

Can I help you, ma'am?

158

Yes.

159

I need a taxi to the airport tomorrow morning.

160

No problem.

161

I can arrange that for you right now.

162

What time is your flight?

163

I think it's around 9.30, so can the taxi come around 8 o'clock?

164

Actually, you'll probably want the taxi to pick you up around 6.30.

165

6.30?

166

Are you sure?

167

Well, the airport is pretty far from here, as you know, and it's been taking people a really long time to get through security recently.

168

I guess you're right.

169

Can you call me before the taxi comes tomorrow morning?

170

I need about an hour to wake up and get ready.

171

No problem.

172

I'll schedule a wake-up call for 5.30.

173

4. Good evening, ma'am.

174

can I help you?

175

Hi.

176

Can I still get room service?

177

I've been driving all night, and I'm hungry.

178

Sure.

179

Here's the menu.

180

I believe they're open for another 15 minutes.

181

Hmm.

182

Is there any way to get the lasagna without meat?

183

Actually, I'm sorry.

184

They can't do that.

185

But I'm a vegetarian.

186

I don't eat meat.

187

Are you sure they can't help me?

188

I really wish they could.

189

Maybe you should try the spaghetti.

190

It's very tasty, and the sauce doesn't have any meat.

191

Hey, good idea.

192

I'll have that.

193

They can bring it up to room 147.

194

47. Listening 3.

195

1. My friends and I flew down here to the beach for spring break.

196

Of course, we're really excited about swimming and partying and meeting other college students.

197

Our hotel is full of families and little kids, though.

198

The restaurants are terrible, really crowded with kids, and noisy, and they're really slow, too.

199

The hotel should have one restaurant that's just for adults, I think.

200

Another problem is the service.

201

The staff is too busy running activities for the little kids, so sometimes they don't bring us new towels or clean the room.

202

One good thing is the room.

203

It's really big, and it has a great view of the beach.

204

The price is great, too.

205

I guess most college students don't want to stay here, so the room rates are low.

206

Two.

207

I travel a lot for my job.

208

Too much, I think.

209

Sometimes I'm away from home for three weeks or more.

210

It can be pretty lonely.

211

That's why I'm so happy about the hotel where I'm staying now.

212

First of all, the restaurant serves light, healthy food that gives me a lot of energy for my work.

213

Then there's the staff.

214

They're very friendly to me.

215

My only complaint is with the room.

216

The bed is very hard.

217

They should buy a softer mattress.

218

Oh, and the rates are expensive.

219

But the company pays for it, so I don't mind.

220

Three.

221

Our trip to the lake has been pretty disappointing so far.

222

It takes two days to drive there, so of course we have to stay in a hotel for one night on the way.

223

My husband forgot to make a reservation, though.

224

We found a hotel, but the restaurant was only serving small snacks.

225

When I complained about it to the hotel manager, he just laughed at me.

226

They should get a new manager.

227

The room is dirty and tiny.

228

It's really bad.

229

The kids have to share a bed, and they're unhappy about that.

230

Of course, the rates are very cheap, so that's good.

231

We'll have to be sure to make reservations from now on.

232

4. My flight was delayed by a big snowstorm, so I had to stay overnight in this hotel.

233

My only complaint is the restaurants.

234

There are three of them, and they are all way too expensive for me because the airline isn't paying for my dinner.

235

They should have at least one cheap, casual restaurant.

236

The staff is so friendly, though.

237

Whenever I call the front desk to ask for something, they always remember my name, and they work so quickly.

238

The room is huge, with a giant bathroom that is bigger than my whole apartment.

239

It's got everything, a refrigerator, a microwave, even a flat-screen TV.

240

The rates are very expensive.

241

I am so glad that the airline is paying for the room.

242

Listening 3 1 My friends and I flew down here to the beach for spring break.

243

Of course, we're really excited about swimming and partying and meeting other college students.

244

Our hotel is full of families and little kids, though.

245

The restaurants are terrible, really crowded with kids and noisy, and they're really slow, too.

246

The hotel should have one restaurant that's just for adults, I think.

247

Another problem is the service.

248

The staff is too busy running activities for the little kids, so sometimes they don't bring us new towels or clean the room.

249

One good thing is the room.

250

It's really big, and it has a great view of the beach.

251

The price is great, too.

252

I guess most college students don't want to stay here, so the room rates are low.

253

Two.

254

I travel a lot for my job.

255

Too much, I think.

256

Sometimes I'm away from home for three weeks or more It can be pretty lonely

257

That's why I'm so happy about the hotel where I'm staying now First of all, the restaurant serves light, healthy food

258

that gives me a lot of energy for my work Then

259

there's the staff They're very friendly to me My only complaint is with the room The bed is very hard

260

They should buy a softer mattress Oh, and the rates are expensive But the company pays for it, so I don't mind 3.

261

Our trip to the lake has been pretty disappointing so far.

262

It takes two days to drive there, so of course we have to stay in a hotel for one night on the way.

263

My husband forgot to make a reservation, though.

264

We found a hotel, but the restaurant was only serving small snacks.

265

When I complained about it to the hotel manager, he just laughed at me.

266

They should get a new manager!

267

The room is dirty and tiny.

268

It's really bad.

269

The kids have to share a bed and they're unhappy about that.

270

Of course, the rates are very cheap, so that's good.

271

We'll have to be sure to make reservations from now on.

272

4. My flight was delayed by a big snowstorm, so I had to stay overnight in this hotel.

273

My only complaint is the restaurants.

274

There are three of them, and they are all way too expensive for me, because the airline isn't paying for my dinner.

275

They should have at least one cheap casual restaurant.

276

The staff is so friendly though.

277

Whenever I call the front desk to ask for something, they always remember my name and they work so quickly.

278

The room is huge with a giant bathroom that is bigger than my whole apartment.

279

It's got everything – a refrigerator, a microwave, even a flat screen TV.

280

The rates are very expensive.

281

I am so glad that the airline is paying for the room.

282

Pronunciation One Can I help you?

283

Two Can I get them tonight?

284

Three You can leave them here.

285

I can't open the window.

286

I can't find my key.

287

I can't connect to the Internet. Can I help you?

288

Yes, I can't open the window in my room.

289

Can I get some help?

290

Certainly.

291

Is there anything else?

292

Yes, I can't turn the air conditioner off.

293

We can help with that.

294

Is there anything else I can do?

295

Yes, I can't connect to the Internet.

296

You need a password.

297

I can send someone up with it.

298

Thank you very much.

299

Thank you.

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Vocabulary and speaking notes for this lesson

This video has 297 sentences and 2104 words to shadow. The speech runs for 15:01. The speaker talks at a steady 140 words per minute, a comfortable pace for shadowing. 86% of the words are among the 3,000 most common in English; the rest is worth studying before you start.

Key vocabulary in this video

15 words from the video worth learning, with pronunciation and meaning:

Word	Pronunciation	Meaning
taxi noun	/ˈtæksi/	A vehicle that may be hired for single journeys by members of the public, particularly one with an automated meter to calculate the fare.
package noun	/ˈpæk.ɪd͡ʒ/	Something which is packed, a parcel, a box, an envelope.
complaint noun	/kəmˈpleɪnt/	The act of complaining.
airline noun	/ˈɛɹˌlaɪn/	A company that flies airplanes to transport people and goods.
reservation noun	/ˌɹɛz.ɚˈveɪ.ʃən/	The act of reserving, withholding or keeping back.
noisy adjective	/ˈnɔɪzi/	Making a noise, especially a loud unpleasant sound
desk noun	/dɛsk/	A table, frame, or case, in past centuries usually with a sloping top but now usually with a flat top, for the use of writers and readers. It often has a…
towel noun	/ˈtaʊ̯əl/	A cloth used for wiping, especially one used for drying anything wet, such as a person after a bath.
hungry adjective	/ˈhʌŋ.ɡɹi/	Affected by hunger; having the physical need for food.
delay noun	/dɪˈleɪ̯/	A period of time before an event occurs; the act of delaying; procrastination; lingering inactivity.
arrive verb	/əˈɹaɪv/	To reach; to get to a certain place.
connect verb	/kəˈnɛkt/	To join (to another object): to attach, or to be intended to attach or capable of attaching, to another object.
menu noun	/ˈmɛn.juː/	The details of the food to be served at a banquet; a bill of fare.
lonely adjective	/ˈloʊnli/	Unhappy due to feeling isolated from contact with other people.
casual adjective	/ˈkæʒ(u)əl/	Happening by chance.

Phrasal verbs you will hear

Word	Pronunciation	Meaning
wake up verb	/ˌweɪk ˈʌp/	To stop sleeping; to awake.
come around verb	/kʌ.məˈɹaʊnd/	To change one's mind, especially to begin to agree or appreciate what one was reluctant to accept at first.
get through verb	/ɡɛt ˈθɹu/	To overcome; to endure.
send up verb		To imitate (someone or something) for the purpose of satirical humour.

Grammar in this video

The structures the speaker uses most, with the exact words from the video:

Structure	In the video
Present perfect continuous have/has been + -ing — an action that started earlier and is still going on	I've been driving
Conditional sentences if + clause, will/would + verb — a condition and its result	If any packages do come in, I'll let
Present perfect have/has + past participle — a past action that still matters now	have arrived · has been
Passive voice be + past participle — the focus is on what happens, not who does it	are occupied · was delayed

Pronunciation to watch

The speaker uses 80 contractions and reduced forms, such as I'm, I'll, can't. Say them the short way, as you hear them.

The “sh” and “zh” sounds: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, casual /ˈkæʒ(u)əl/, pronunciation /pɹəˌnʌn.siˈeɪ.ʃən/, conditioner /kənˈdɪʃənə/
Long words — get the stress right: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, vegetarian /vɛ.d͡ʒɪˈtɛ.ɹi.ən/, refrigerator /ɹɪˈfɹɪd͡ʒ.əˌɹeɪ.tɚ/, pronunciation /pɹəˌnʌn.siˈeɪ.ʃən/, conditioner /kənˈdɪʃənə/

How to practise with this video

Listen to the whole video once without speaking and note the words you do not know.
Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
Record yourself and compare with the original, paying attention to words like taxi, package, complaint.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →

Shadowing Practice: Tactics for Listening Third Edition Developing Unit 15 Hotel Services - Learn English Speaking with Video

Tactics for Listening Third Edition Basic Unit 14 Small Talk

Tactics for Listening Third Edition Basic Unit 8 Sports and Excercise

Tactics for Listening Third Edition Developing Unit 12 Campus Life

Tactics for Listening Third Edition Developing Unit 19 Touring a City

Tactics for Listening Third Edition Developing Unit 21 Hotels

Tactics for Listening Third Edition Basic Unit 10 The family

Tactics for Listening Third Edition Developing Unit 16 Movies

Tactics for Listening Third Edition Basic Unit 11 Entertainment

Tactics for Listening Third Edition Expanding Unit 15 Favorites

Tactics for Listening Third Edition Basic Unit 9 Locations

Tactics for Listening Third Edition Developing Unit 17 Fears

Tactics for Listening Third Edition Basic Unit 4 Routines

Tactics for Listening Third Edition Expanding Unit 17 Past Events

Tactics for Listening Third Edition Basic Unit 12 Prices

Tactics for Listening Third Edition Developing Unit 18 Phone Messages

Tactics for Listening Third Edition Developing Unit 13 Hobbies & Pastimes

Tactics for Listening Third Edition Developing Unit 1 The Weekend

Tactics for Listening Third Edition Developing Unit 11 Invitations

Tactics for Listening Third Edition Expanding Unit 18 Vacations

Tactics for Listening Third Edition Developing Unit 9 Jobs

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738

Vocabulary and speaking notes for this lesson

Key vocabulary in this video

Phrasal verbs you will hear

Grammar in this video

Pronunciation to watch

How to practise with this video

What is the Shadowing Technique?