Практика Shadowing: English for Problems at Work — Raise Issues Without Sounding Negative - Изучайте разговорный английский по видео

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Hey, everyone.

Welcome back to the Business English Podcast.

I'm Alex.

And I'm Emily.

And today we're talking about something nobody enjoys, but everybody has to do.

Talking about problems at work.

The deadline that's slipping, the mistake you just made, the thing that's quietly going wrong.

And I have a confession about my natural strategy for problems.

My instinct, always, is to close my eyes and wait.

I assume that if I ignore it long enough, it will get bored and leave.

And does it?

Once.

One time in my whole life, I ignored a problem so successfully that it became somebody else's problem.

I think about that day a lot.

That is not a strategy.

That's a miracle.

And for everyone else, problems do not get bored and leave.

They grow.

A small problem you mentioned today is a quick chat.

The same problem in two weeks is a crisis with your name on it.

Which is the real point of today.

The people who do well at work aren't the ones with no problems.

Everyone has problems.

They're the ones who can talk about a problem clearly, early, and calmly.

And in English, that takes specific words.

Because here's the trap for a lot of learners.

When something goes wrong, the stress goes up, the English gets harder, and so people either stay silent and hope,

Alex's method, or they blurt it out badly and sound like they're panicking or complaining.

So today we fix that.

Four very common moments.

How to flag a problem early before it explodes.

How to own a mistake without falling apart.

How to ask for help when you're stuck

and how to raise a problem in a meeting without sounding like you're just complaining.

And these phrases are the same everywhere.

Say, I wanted to give you a heads up, or I've hit a bit of a snag, or can I flag something?

In London, New York, Singapore, Sydney, or Dublin, and every colleague in the room understands you instantly and thinks,

this is someone I can trust with a problem.

And notice the goal here.

We're not teaching you to be the office pessimist, the person who finds a dark cloud in every blue sky,

the one whose emails everyone dreads to open.

We're teaching you to name real problems in a way that actually makes people glad you spoke up.

Exactly.

Done well, talking about a problem is a gift to your team, not a complaint.

The problem was always there.

You're just the brave one who said it out loud, while it's still small and fixable.

That's leadership, even from the most junior seat in the room.

So let's start at the very beginning of every problem, the moment you first notice it, and you have to decide whether to speak up.

Spoiler, you speak up.

Set the scene for us.

So Lottie is working on a project, and she's just realized that something might go wrong next week, not today, but soon.

Instead of waiting, she goes to her manager

Franco right away.

Listen for how she raises it without any drama.

Franco, do you have two minutes?

I wanted to give you a heads up on something.

Sure, what's up?

So, nothing's gone wrong yet.

I want to be clear about that.

But I can see a possible problem coming, and I'd rather flag it now than surprise you later.

I appreciate that.

Go on.

We're waiting on the final figures from the supplier.

They promise them by Monday.

If they're late, and they were late last time, it puts our Thursday deadline at risk.

Okay, so what are you thinking?

A couple of options.

I can chase the supplier today and make the deadline very clear.

And if you could send one email from your side, just so they see it matters to management, that would help a lot.

Easy.

I'll do that this afternoon.

Thanks for bringing this to me early, Lottie this is exactly the kind of thing I'd rather hear on a Tuesday than a Thursday.

And that is how it's done.

No panic, no drama, just a clear early warning with a plan.

Let's pull the phrases.

The star phrase is to give someone a heads up.

A heads up is an early, friendly warning that something is coming.

You can say, I wanted to give you a heads up, or just a heads up.

The client is running late.

It's warm and it's informal and it tells the other person I'm telling you this early so you're not caught off guard

And the key verb, to flag

To flag something means to point it out so people are aware of it

You can say, I want to flag a possible issue

Or, can I flag something quickly?

You're not saying it's a disaster

You're raising a small flag so everyone can see it

Flag it early and a problem stays small.

And notice what Lottie did first.

She lowered the temperature.

She said, nothing's gone wrong yet.

That one sentence stops the other person's heart from jumping.

You can say, nothing's broken, but, or, this isn't urgent, but I wanted to mention it.

You tell them how serious it is before you tell them what it is, so they don't imagine the worst.

And she talked about a risk, not a disaster.

She said it puts our deadline at risk.

To put something at risk, or to say, there's a risk that, is a calm, professional way to describe a problem that hasn't happened yet.

You can say, there's a risk we'll run over budget, or this could put the launch at risk.

It's honest, but it's not panic.

A couple more ways to open the same door, because you'll want options.

100

You can say, I wanted to bring something to your attention, which is a touch more formal.

101

Or, very naturally, I just want to put this on your radar.

102

Your radar is the set of things you're keeping an eye on.

103

You can say, I'll put it on your radar now in case it grows.

104

And keep it proportionate.

105

If it's tiny, say so.

106

It's probably nothing, but if it's serious, be honest.

107

This one's important.

108

Matching your words to the real size of the problem is what makes people trust your judgment.

109

They learn that when you say it's small, it's small.

110

And when you say it's serious, they should drop everything.

111

And the golden rule she followed, the one that makes managers trust you forever?

112

She brought a possible solution, not just a problem.

113

She didn't say, we have a problem, what do we do?

114

She said, here's the problem, and here are two options.

115

You can say, here's what I'd suggest.

116

Or, one option is, bring a problem and a door out of it, and you look like someone who solves things,

117

not someone who just reports them.

118

Right, that's catching a problem early.

119

Now, the harder one.

120

What about when the problem is a mistake, and the mistake is yours?

121

Because this is the one that really scares people.

122

You made an error, maybe a real one.

123

And now you have to tell someone, in English, without either hiding it or completely collapsing an apology.

124

Here's Dexter, who has just discovered he sent a report to a client with the wrong figures in it.

125

He goes straight to his manager, Noel.

126

Listen for how he owns it cleanly and moves to the fix.

127

Noel, I need to tell you about a mistake I made.

128

I'd rather you hear it from me.

129

Okay, tell me what happened.

130

I sent the quarterly report to the client this morning

131

and I've just realized the sales figures in it were from the old version.

132

The numbers are wrong.

133

That's on me.

134

I didn't check the file properly before sending.

135

Right.

136

How wrong are we talking?

137

The totals are off by a few percent.

138

Not huge, but enough that we need to correct it.

139

Here's what I've already done.

140

I've prepared the corrected report and I've drafted a short, honest email to the client.

141

I wanted you're okay before I send it.

142

Let me see the email.

143

Yes, that's good.

144

Send it.

145

And Dexter, thank you for coming to me straight away.

146

Mistakes happen.

147

Hiding them is the only real problem.

148

Understood.

149

I've also added a final check to my process so it doesn't happen again.

150

Even better.

151

Honestly, you've handled this better than people who've been here 10 years.

152

Perfectly done.

153

He didn't hide.

154

He didn't grovel.

155

He owned it, and fixed it.

156

Let's pull the phrases because this is a skill that will save your career more than once.

157

First, the clean, grown -up way to admit it.

158

I made a mistake.

159

And the lovely, honest phrase, that's on me.

160

That's on me means it was my fault.

161

I accept it.

162

You can say, I made a mistake with the schedule or that's on me.

163

I misread the brief.

164

Short, honest, and strong.

165

Owning it quickly actually makes you look more trustworthy, not less.

166

And a common natural idiom for the same thing, to drop the ball.

167

If you dropped the ball, it means you failed to do something you were responsible for.

168

You can say, I dropped the ball on that email.

169

I'm sorry.

170

It's informal and very human.

171

We've all dropped the ball.

172

The professionals are just the ones who pick it straight back up.

173

Two more honest phrases worth having ready I take full responsibility, which is formal, calm, and strong

174

And I won't make excuses

175

You can say, I take full responsibility for the delay

176

Or I won't make excuses, I should have caught it

177

Said simply without any drama, these make you sound like exactly the kind of person people want in charge of things.

178

And a quick word on tone, because this is where people slip.

179

Own it once, firmly, and then move on.

180

If you apologize five times, you actually make it worse.

181

Now your manager has to spend energy reassuring you instead of solving the problem.

182

One clear, that's on me, and go straight to the fix.

183

And notice what

184

Dexter did not do.

185

He didn't give 10 excuses.

186

He gave one short, honest reason.

187

I didn't check the file, and then stopped.

188

You can explain briefly, but don't bury it in excuses.

189

One clear reason sounds like responsibility.

190

Five reasons sound like you're running away from it.

191

And the most important move of all, he came with the fix already started.

192

He said, here's what I've already done.

193

That changes everything.

194

A mistake plus a fix is just a bump in the road.

195

You can say, here's how I'll fix it, or I've already started correcting it.

196

You're not bringing your manager a fire.

197

You're bringing them a fire that's almost out.

198

And the quiet professional finish so it doesn't happen again

199

when you add what you've changed to prevent it next time

200

you turn a mistake into a lesson you can say I've added a check

201

so it won't happen again that's the sentence

202

that makes a manager stop worrying now sometimes the problem isn't a mistake sometimes you're just stuck

203

and you need another human being to help you

204

and this one is secretly hard because a lot of people think asking for help makes them look weak.

205

It's the opposite.

206

Struggling in silence for three days is what looks weak.

207

Asking a good question after 20 minutes is smart.

208

Here's Hassan, who's stuck on a task he can't figure out, going to ask his colleague Greta, who knows the system better.

209

Listen for how he asks without feeling embarrassed about it.

210

Greta, do you have a minute?

211

I've hit a bit of a wall with the new reporting tool. Of course.

212

What's going on?

213

So, I've been trying to pull the monthly numbers, and I've tried everything I can think of, but the report keeps coming out empty.

214

I feel like I'm missing something obvious.

215

Ah, that one catches everyone.

216

Can you show me your screen?

217

Sure.

218

Here.

219

I set the dates, I pick the team, and then… nothing.

220

There it is.

221

You have to click

222

Apply before it runs.

223

It's hidden right at the bottom.

224

Honestly, everyone misses it the first time.

225

Oh, you're kidding.

226

That's it?

227

I could have saved myself an hour.

228

Thank you.

229

I really appreciate you taking the time.

230

Anytime.

231

Seriously, just grab me whenever.

232

It's faster than struggling alone.

233

And now Hassan knows, and he'll never forget it.

234

Let's grab the phrases, because asking for help well is a real skill.

235

Start with the honest opener.

236

I've hit a wall, or, I've hit a bit of a snag.

237

To hit a wall means you've got stuck and can't move forward.

238

A snag is a small problem that's blocking you.

239

You can say, I've hit a wall with this spreadsheet or, I've hit a snag with the booking system.

240

They're both relaxed, honest ways to say, I'm stuck without sounding helpless.

241

And a crucial detail, Hassan showed he'd already tried.

242

He said, I've tried everything I can think of.

243

Always say that when it's true.

244

You can say, I've already tried X and Y, but it shows you're asking for help, not asking someone to do your job.

245

People are far happier to help someone who clearly tried first.

246

And the warm, natural phrases for actually asking.

247

Do you have a minute?

248

Is the perfect opener.

249

Small, polite, easy to say yes to.

250

and a lovely informal one.

251

Can I pick your brain?

252

To pick someone's brain means to ask for their knowledge and ideas.

253

You can say, can I pick your brain for a second?

254

Or could I bounce an idea off you?

255

Both make the other person feel like an expert, which they usually enjoy.

256

And if you just need a direction, not a full answer, there's a brilliant little phrase.

257

Could you point me in the right direction?

258

It means, you don't have to solve it for me.

259

Just show me where to look.

260

You can say, I don't need the whole answer.

261

Could you just point me in the right direction?

262

It's a small, respectful ask, and people almost always say yes.

263

And two friendly ways to say you'd welcome help without sounding desperate.

264

I could use a hand with this, and could you spare a few minutes?

265

You can say, I could use a hand with the figures, or, when you get a chance, could you spare five minutes?

266

Light, warm, and easy to say yes to.

267

And remember the mindset, because it changes how you ask.

268

Two heads are better than one.

269

You're not confessing a weakness, you're using a resource.

270

The best people at any company ask for help constantly.

271

That's often how they got to be the best.

272

So ask early, ask warmly, and say thank you properly afterward.

273

And one tiny phrase that saves enormous embarrassment.

274

I feel like I'm missing something obvious.

275

Hassan used it, and it's magic, because it gives you permission to ask a simple question without shame.

276

You can say, I'm probably missing something obvious here, but...

277

Nine times out of ten, you are missing something obvious, and so does everyone else.

278

Now, from asking one person quietly to the scariest room of all.

279

Raising a problem in front of a whole meeting.

280

Because this is where it gets delicate.

281

In a one -to -one, you can be relaxed.

282

But in a meeting, if you raise a problem badly, you sound negative, like the person who's always complaining.

283

Raise it well, and you sound like a leader.

284

Here's Ingmar in a team meeting run by Talia.

285

He's noticed a problem that keeps happening, and he wants to bring it up.

286

Carefully.

287

Listen for how he raises a real concern without dragging the mood down.

288

Okay, before we wrap up, does anyone have anything else?

289

Actually, yes.

290

Can I raise something?

291

I don't want to be negative because the project's going well overall.

292

But I've noticed a recurring issue I think we should talk about.

293

Please, go ahead.

294

So three times now, we've had two people accidentally working on the same task because we're not updating the shared tracker.

295

We're wasting hours, and honestly, people are getting frustrated.

296

You're right.

297

I've seen that too.

298

What do you think we should do?

299

Well, here's what I'd suggest.

300

What if we spend two minutes at the start of each day just confirming who's doing what?

301

A quick check, nothing heavy.

302

I think it would fix most of it.

303

I like that.

304

Let's try it for two weeks and see.

305

Thanks for raising it, Ingmar.

306

That's a real problem and a sensible fix.

307

And that's how you raise a problem in a meeting and come out looking better, not worse.

308

Let's pull the phrases.

309

First, the polite way to open the door.

310

Can I raise something?

311

Or, can I flag a concern?

312

To raise something means to bring it up for discussion.

313

You can say, can I raise something before we finish? or I'd like to raise a concern about the timeline.

314

It's a calm, professional way to say I have a problem to put on the table.

315

And the brilliant shield Ingmar used first.

316

I don't want to be negative, but...

317

This little phrase protects you.

318

It tells the room you're not complaining for the sake of it.

319

You're trying to help.

320

You can say, I don't want to sound negative, but.. or I'm raising this because I care about getting it right.

321

Say that and people hear a problem solver, not a complainer.

322

In the precise, unemotional way he described the problem, I've noticed a recurring issue.

323

A recurring issue is a problem that keeps happening again and again.

324

Notice he gave a fact three times now, not a feeling.

325

You can say, I've noticed a recurring issue with the deliveries, or this keeps happening.

326

Facts are calm and hard to argue with.

327

Blame is loud and starts fights.

328

Describe the problem, not the person.

329

And then, the move that separates the complainer from the leader.

330

He brought a suggestion.

331

He said, here's what I'd suggest, and offered a small, light fix.

332

You can say, what if we tried?

333

Or, my suggestion would be, anyone can point at a problem.

334

The person everyone respects is the one who points at a problem and then points at a possible way out.

335

And if the fix isn't yours to decide, you can hand it to the group gently.

336

You can say, I don't have the perfect answer, but I wanted to put it on the table.

337

To put something on the table means to raise it for everyone to deal with together.

338

You're not demanding a solution on the spot.

339

You're starting the conversation.

340

And pick your moment.

341

A big problem dropped in the last 30 seconds of a meeting helps nobody.

342

You can say, this might need its own conversation.

343

Could we find time for it?

344

Raising a problem well is partly what you say and partly knowing when the room can actually do something about it.

345

And one more gentle phrase for the room.

346

Has anyone else run into this?

347

it invites others in instead of making it just your complaint.

348

You can say, has anyone else noticed this?

349

Or am I the only one seeing this?

350

Suddenly it's a shared problem the team solves together, not one person grumbling.

351

That's the whole secret really.

352

Make it everyone's problem to solve, not everyone's fault.

353

So let's gather today's phrases because talking about problems is really just four moments, each with its own little toolkit.

354

When you catch a problem early, you flag it.

355

You give someone a heads up.

356

You lower the temperature first.

357

Nothing's gone wrong yet.

358

You describe it as a risk, not a disaster.

359

And you bring a possible solution, not just the problem.

360

When the problem is a mistake you made, you own it cleanly.

361

I made a mistake.

362

That's on me.

363

I dropped the ball.

364

You give one honest reason, not 10 excuses.

365

You come with the fix already started.

366

Here's what I've already done.

367

And you add, so it won't happen again.

368

When you're stuck, you ask for help early and without shame.

369

I've hit a wall.

370

I've hit a snag.

371

You show you've already tried.

372

You ask warmly.

373

Do you have a minute?

374

Can I pick your brain?

375

Could you point me in the right direction? and you let yourself say, I'm probably missing something obvious.

376

And when you raise a problem in a meeting, you do it like a leader.

377

Can I raise something?

378

I don't want to be negative, but...

379

You describe a recurring issue with facts, not blame.

380

You bring a suggestion.

381

Here's what I'd suggest.

382

And you invite others in with, has anyone else run into this?

383

And underneath all four, the same simple truth, the one that took me far too long to learn.

384

Problems don't shrink when you hide them.

385

They shrink when you say them out loud, early, calmly, to the right person.

386

The words we gave you today are just the tools that make that easy.

387

So here's your challenge before the next episode.

388

Think of one small problem at work you've been quietly avoiding.

389

We all have one right now and pick one phrase from today to open the conversation.

390

Maybe it's, I wanted to give you a heads up.

391

Maybe it's, can I pick your brain?

392

Just one problem, one phrase said out loud this week.

393

Because the problem you're avoiding is almost never as bad as the silence around it.

394

Say the sentence, it's always smaller once it's out of your head and in the room.

395

And tell us in the comments, what's the hardest part of talking about problems at work for you?

396

Owning a mistake?

397

Asking for help?

398

Speaking up in a meeting?

399

We read every one, and your answer might become our next episode.

400

New episodes twice a week.

401

If this one helped, send it to the colleague who carries every problem silently until it's enormous.

402

Gently.

403

As a kindness.

404

We've all been that person.

405

So this week, pick your one problem, pick your one phrase, and just say it.

406

And if it works, remember, it was my advice.

407

If it doesn't, you must have misheard me.

408

Take care.

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Лексика и советы по произношению к этому уроку

Этот урок разговорной практики построен на видео «English for Problems at Work — Raise Issues Without Sounding Negative». В этом видео 408 предложений и 3756 слов для шедоуинга. Речь длится 23:38. Говорящий говорит в естественном темпе, около 159 слов в минуту, близком к повседневной речи. 85% слов входят в 3000 самых частых слов английского языка; остальные стоит разобрать перед занятием.

Ключевая лексика этого видео

15 слов из видео, которые стоит выучить, с произношением и значением:

Слово	Произношение	Значение
phrase существительное	/ˈfɹeɪ̯z/	фра́за, выраже́ние
solve глагол	/sɒlv/	реша́ть, реши́ть
complain глагол	/kəmˈpleɪn/	жа́ловаться, сетовать
deadline существительное	/ˈdɛdˌlaɪn/	кра́йний срок, после́дний срок
disaster существительное	/dɪˈzɑːs.təː/	бе́дствие, катастро́фа
panic существительное	/ˈpænɪk/	па́ника
suggestion существительное	/səˈd͡ʒɛst.ʃən/	предложе́ние
radar существительное	/ˈɹeɪˌdɑɹ/	рада́р, радиолока́тор
quietly наречие	/ˈkwaɪ.ɪt.li/	ти́хо, сми́рно
colleague существительное	/ˈkɒliːɡ/	колле́га, сослужи́вец
informal прилагательное	/ɪnˈfɔɹ.m(ə)l/	неформа́льный, неофициа́льный
ignore глагол	/ɪɡˈnɔː/	игнори́ровать, проигнори́ровать
silence существительное	/ˈsaɪ̯ləns/	тишина́, молча́ние
formal прилагательное	/ˈfɔɹməl/	форма́льный
badly наречие	/ˈbæd.li/	пло́хо, нехорошо́

Фразовые глаголы, которые вы услышите

Слово	Произношение	Значение
speak up глагол	/ˌspik ˈʌp/	говорить громче
come out глагол	/ˌkʌm ˈaʊt/	выходи́ть, вы́йти
back up глагол		дава́ть за́дний ход
fall apart глагол		распада́ться, распа́сться
figure out глагол		разбира́ться, разобра́ться
go ahead глагол	/ˌɡoʊ əˈhɛd/	дава́й, приступа́йте
go up глагол		поднима́ться, подня́ться
grow up глагол		расти́, выраста́ть

Фразы, которые стоит повторять

Короткие законченные фразы из видео, которые пригодятся в повседневном разговоре:

Franco, do you have two minutes?
She didn't say, we have a problem, what do we do?
How wrong are we talking?
Greta, do you have a minute?
Maybe it's, can I pick your brain?

Грамматика в этом видео

Конструкции, которые говорящий использует чаще всего, с точными словами из видео:

Конструкция	В видео
Present Perfect have/has + причастие прошедшего времени — прошлое действие, важное сейчас	I've hit · hasn't happened · has just discovered
Придаточные определительные who / which + предложение — уточнение о человеке или предмете	people who do · ones who can · person who finds

Произношение, на которое стоит обратить внимание

Говорящий использует 123 сокращённых и редуцированных форм, например I've, you're, don't. Произносите их коротко, так, как слышите.

Звуки «th»: gather /ˈɡæðɚ/, underneath /ˌʌndɚˈniθ/, trustworthy /ˈtɹʌst.wɜː.ði/
Звуки «sh» и «zh»: suggestion /səˈd͡ʒɛst.ʃən/, shield /ˈʃild/, crucial /ˈkɹuː.ʃəl/, confession /kənˈfɛʃən/, proportionate /pɹəˈpɔɹʃənət/
Длинные слова — следите за ударением: naturally /ˈnæt͡ʃ.(ə.)ɹə.li/, successfully /səkˈsɛs.fə.li/, accidentally /ˌæk.sɪˈdɛnt(ə)li/, apologize /əˈpɑləˌd͡ʒaɪz/, apology /əˈpɑ.lə.d͡ʒi/

Звуки, трудные для русскоязычных:

/w/ — губы округлены, это не /v/: quietly /ˈkwaɪ.ɪt.li/, afterwards /ˈæf.tɚ.wɚdz/, weakness /ˈwik.nɪs/, trustworthy /ˈtɹʌst.wɜː.ði/, warmly /ˈwɔɹmli/
/h/ — лёгкий выдох, а не русское «х»: helpless /ˈhɛlplɪs/, mishear /mɪsˈhɪə(ɹ)/
Звонкие согласные в конце слова — не оглушайте их: phrase /ˈfɹeɪ̯z/, solve /sɒlv/, colleague /ˈkɒliːɡ/, cloud /ˈklaʊ̯d/, mood /muːd/

Как заниматься с этим видео

Прослушайте всё видео один раз молча и выпишите незнакомые слова.
Начните со скорости 0,75×, повторяйте предложение за предложением и вернитесь к обычной скорости, когда станет легко.
Запишите себя и сравните с оригиналом, обращая внимание на такие слова, как phrase, solve, complain.

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.

Техника шедоуинга: читать полное пошаговое руководство →

Практика Shadowing: English for Problems at Work — Raise Issues Without Sounding Negative - Изучайте разговорный английский по видео

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Грамматика в этом видео

Произношение, на которое стоит обратить внимание

Как заниматься с этим видео

Что такое техника Shadowing?