ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: How to Be Direct Without Sounding Rude

Have you ever wondered what it sounds like to be direct with someone?

How to be direct in speaking to someone?

Well, this episode is for you.

We're going to get right to the point, short, concise, direct, all that and more.

Let's go.

Welcome to the Jefferson Fisher Podcast, where I'm on a mission to make your next conversation the one that changes everything.

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And that's my promise that if you listen to these episodes and subscribe to them, I'm going to make you a better communicator.

Thank you.

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Let's keep going.

I speak to a lot of people, not just, I don't mean that in people in the world.

I mean, specifically in my job as an attorney.

I speak to a lot of people and I train a lot of people in how to communicate.

And one of the number one things that I hear time and time again is Jefferson, I wish I could just, I'm not very direct when it comes to depositions, cross-examination, direct examination.

When I answer questions from people, I have a really hard time being direct.

And I wish that I wasn't that way.

If that's you, if you're listening and go, I wish I could be more direct.

I really don't know how it sounds and I really don't know how to do it, this is the episode.

I'm going to teach you exactly how to do it.

So what is being direct?

It is a straight line from A to B.

That's what it is.

No farther than what it needs to be.

No longer than what it needs to be.

It is not a detour.

I want you to think of it like Google Maps or Waze or whatever you, you know, however you, maybe MapQuest, anybody?

Think of it as a straight line.

You're not taking any detours.

You're not taking the scenic route in the conversation.

You are getting there as fast as you can, most efficiently as you can.

Yes, it's not artful.

Yes, it's not some fancy sounding, very flowery language.

It's just getting right to the point of exactly what you need to say.

So that's what direct is.

What does direct sound like?

Direct sounds like your words sticking, not stretching, not expanding.

So think of it like in the Olympics, right?

They have

in gymnastics in the summer Olympics

and these gymnasts who are amazing do these amazing things in the air

and then what's the goal here they want to stick the landing they do

or they talk they say they do what they need to do the action is up here

and then they stick the landing right there

and then they throw their hands in the air

and everybody applauds that's what you're looking for you're not looking

for the type of motion where it continues just to carry on and on

and on where it's not like i don't know just watch

the winter olympics i'm thinking of like curling you know where they do the ice, the block of ice, and I don't really know how it works, but it seems kind of cool.

Then they have like their mops.

Anyway, so how can we do this in your everyday communication?

Here is a key and something that might be a hidden gem.

In my opinion, speaking to customer service agents on the phone is the number one training ground for learning to speak directly.

We all know what it's like to be on the phone with a customer service agent and it's 20 minutes later,

30 minutes later, and you go, this is unbearable.

This is terrible.

I'm confused.

They don't really know what I'm saying.

I don't know how to get what I want.

And it's just defeating.

Most of the time it has to do not with the agent, has to do with how direct you are being, what you are asking for.

So I'm going to give you a one, two, three, that's going to help you not only be more direct, but also probably help with some customer service agents.

Now, first I want to call it what it is.

Customer service reps, they don't have all this space usually to be creative.

They have very limited options in what they can do, like a doctor or an attorney or different occupations where it's like a triage.

If it's not this, then it's that.

And it's this decision tree of information.

And that's what they're trained on.

So if you don't fall into one of those categories, they don't really know how to help.

And what makes it worse are these problems.

One, you begin with the story.

You begin with a story.

So you start saying, okay, so the other day I bought this thing and I, and it is not really working and I'm not really sure.

And you start giving all the background context.

That is not helpful.

And it's not sounding direct at all.

It makes it harder and prolongs the issue.

Another mistake is where you kind of hint at what you want them to do

and just expect them to kind of read your mind rather than being direct and asking for what you want.

And three, you over explain and over talk to where you feel as

if they're going to feel you're justified and so entitled and it's going to lead them directly to the answer.

You see how you're dealing with customer service in

that way can be the same exact thing of how you deal with ordinary people.

You might have the tendency to expect them to read your mind

you might have the tendency to feel like they should already know what you want

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and where you're going and so you don't feel

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that inner desire to be direct you just expect

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that they naturally know where you're going and that you're entitled to something and it's their job to get it

103

but in truth it's your job to be direct that's why i say

104

that the customer service on the phone with them is the great training ground

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because you can learn to say things more concisely and you don't, I'm not at all saying, let me make this very clear,

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do not call customer service just for the fun of it and be rude and be ugly and say things.

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And that is not cool.

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And that is not at all what I'm saying.

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What I am saying is that for you to be direct, you have to practice it.

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And these little customer service interactions, whether it's a wait staff or it's hotel staff

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or it's customer service these are chances for you to practice

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and say exactly what you want before we keep going I want to tell you about butcher box

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when life gets busy and you don't know what you're going to eat for dinner

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because we've all been there you're just standing and staring at the fridge

115

or at the pantry and you don't know what you're going to make for dinner

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and the kids are going crazy

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and you go I don't know what's going to happen butcher box thank goodness for ButcherBox and my family.

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In our house, we generally like just the ground beef, the steaks, and the chicken.

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Don't forget to use our link so they know that we sent you.

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All right, let's keep going.

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How do I speak more directly?

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I'm so glad you asked.

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So here's how to do it.

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Number one, state the issue.

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In one sentence, for example, there's been a charge on my account.

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This product was not delivered.

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This is the problem.

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So if you have a problem, If you have a hard time describing what the issue is,

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just finish the sentence, this is my problem, blank.

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Blank is my problem.

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Be very, very clear on exactly what the issue is.

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Number two, you have to state the impact.

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What has been the impact to you?

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There's a charge on my account.

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It cost me $75.

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This is late.

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I am not able to do this.

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State the impact, the harm, the consequence.

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It's very similar to kind of like in legal things.

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You have to write a petition, state a petition.

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In a petition, which is a written document, you state the issue, you state the harm, and well, who's responsible for it?

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Same kind of principle.

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You're having to state why they are responsible.

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So first, you have the issue.

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Second, you have the impact.

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And third, you state the remedy, what you're wanting them to do.

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I've had a charge on my account.

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It's $75.

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I want this money back.

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I need a refund.

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I want to exchange this.

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I need to X.

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Be explicit as possible, specific as possible.

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This is where you get to say, that doesn't work for me.

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Nope.

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I don't agree with that.

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For some people, that is really hard to do.

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They have a hard time pushing against that.

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It's an uncomfortable feeling.

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You get to train that.

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It is a learned skill.

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Believe me, it is a learned skill.

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You can do this.

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Three separate boxes here.

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You're going to state what the problem is, two, state the impact, and three, state the resolution.

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What are you asking for?

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What are you needing them to do?

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You can apply this at home, at work, anytime.

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When you get to say, here is my problem.

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Here's the impact to me.

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Here's what I'm asking you to do.

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Here's how you can fix it.

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Here's the fix that I've come up with.

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Don't do it to where you just state the problem and go, I leave it up to you.

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Find the solution.

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Ask exactly for the solution that you want.

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Now, if you say, I want a refund and customer service says, I'm sorry, sir, we can't do this.

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You said, that's not acceptable.

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Then what are my other options?

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Ask, what are my other options?

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Is there a way that I can escalate this?

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What is a solution that is available to me?

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How can I escalate this?

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They all have a procedure in their book of what to do when.

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And yeah, maybe you do hit a dead end, but you can at least rest assured that you've been direct about it and stating what you want.

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No, you're not going to use that company again.

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You know you're going to cut off the relationship with that because they're not giving you what you want.

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Same thing with everyday human relationships and romantic relationships or dating relationships.

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If you are not being direct and stating what you want, you are setting yourself up for failure.

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This kind of reminds me of this quote that I heard, and it's something to the tune of,

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the single biggest problem with communication is the illusion that it has taken place, right?

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Like where you think you were very direct and the other person doesn't feel that at all.

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They're left confused.

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The sharper you can be and say, hey, this is what you said.

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This hurt me.

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I want you to apologize.

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it's kind of the same, it's all the same system.

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It's all the same system.

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Hey, you left your toys out, your Legos out.

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I stepped on one of them and it caused me immense pain.

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I need you to pick these up now.

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True story for me, many nights, right?

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You see how it is bam, bam, bam.

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You're sticking the landing every single time.

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It could be also as simple as, I know that you want this from me.

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That's something I'm not comfortable with.

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My answer needs to be no. Period.

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Stick the landing every time.

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I really like that phrase.

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My answer needs to be no. I need to say no. What a good phrase.

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Whenever you can be very direct with somebody, they actually appreciate it more.

231

I like to say that sometimes the kindest thing you can do is be as direct as you can be.

232

When you're not direct with somebody, you're indirect.

233

It's like it's trying to go through the back door.

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Like there's a front door on a house for a reason.

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Go up and knock on it.

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Go through the front door.

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You're not going to try and find a window that's open somewhere else.

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Go through the front door.

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That's what it's there for.

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People who struggle with being direct, it's usually because you're not using the right type of frame or system to deliver the message.

241

You typically start instead with a story and you're giving context.

242

Before we keep going, I want to take a moment to tell you about Momentus.

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That's livemomentus.com, promo code Jefferson.

258

And now let's keep going.

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This happens a lot in the law firm.

260

We'll have a new client, potential client who calls, and they talk to the receptionist and they go okay

261

so the other day like uh three months ago i had this guy

262

and he did this and you know i did

263

and they start saying all of the tea all this context that's been in their mind

264

and it's all story and it's convoluted and they're like no wait

265

and so this guy and they start dropping names and then they're like well he did this and then actually, you know what, wait, let me back up.

266

What he did was that is maddening.

267

All right.

268

I understand that it usually comes from insecurity or fear.

269

And it's, it's the fear of that you're not giving enough information.

270

Totally valid.

271

What the other person hears and what the other person is doing is trying to distill like,

272

okay, what's, what's relevant? what's not relevant what's the issue what's not the issue and it's it's like playing um

273

um like an i spy book game like a where's walter like you're just you're searching for the things

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that go that's the issue right there but not everybody does

275

that they're not going to just try to find the issues for you in

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that type of capacity instead they're going to be just as lost

277

so what are they going to do they're going to say what they want

278

because they don't really know what you're asking for.

279

So you start with a story.

280

I can promise you, you're going to end up being disappointed when it comes to being direct.

281

Unless, I'd say unless, there was a reason why the story is important and that would come on the back end.

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So instead I would say, here's my issue.

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Here's the impact to me.

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Here's how I want you to fix it.

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And they're going to give a response and you say, I'm going to give you more information because you need to know this, right?

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That's when you're able to give the additional information,

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but you don't want to start with it because it sounds like you're trying to,

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I don't know, run up, go up on an escalator that's going down.

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Like you're just going to be running in motion and not getting anywhere.

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All right.

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We've talked about what being direct is.

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We've talked about what being direct sounds like, how you want to stick the landing, how you want to have short, choppy sentences.

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In my world, what I like to teach is if you can't say it in three sentences, you need to think about it again.

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You need to condense.

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You need to reduce.

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So let me give that little tidbit to you.

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I have a three sentence rule that I like to live by, both in my company and regular communication, if need be.

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And it's this, if I can't say it in three sentences, I need to go back and think about it.

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Now, the other people, if they're asking for information on something and they need context, absolutely, I'm going to give that.

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But in terms of me initiating a message, if I cannot say it in three sentences, not run on sentences, but actual grammatical sentences,

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then I need to go back to the drawing board.

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It's that that quote about if I would, I would have written you a shorter letter if I had had more time,

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like it takes effort to try and condense information down.

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And so when I can do that, that's me being direct.

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And when I can use the method that we just talked about, what I just taught you of stating first what the issue

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is to say this is my problem two this is the impact to me how it has affected me

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and three the fix the resolution the result this is what

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I am asking you to do whether it's just to listen

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whether it's just to note it for the record whether it is to

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compensate me to be able to recover something back in some way to remedy this.

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That is a system that you can use in a lot of different contexts.

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And here, the main focus is stick your landing.

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And that's exactly what I'm going to do right now.

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All right.

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Thank you.

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Bye.

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Try that and follow me.

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ความประทับใจแรก

ในวิดีโอนี้ ผู้พูดได้แบ่งปันเคล็ดลับในการเป็นคนที่ตรงไปตรงมา โดยไม่ทำให้คนอื่นรู้สึกไม่ดี การสื่อสารที่ตรงไปตรงมาจะช่วยให้การสนทนาเป็นไปอย่างราบรื่นและมีประสิทธิภาพมากขึ้น นอกจากนี้ยังมีเทคนิคที่ช่วยให้คุณสามารถปรับปรุงการออกเสียงภาษาอังกฤษได้อย่างมีประสิทธิภาพ ผ่านการฝึกซ้อมที่เรียกว่า ชาโดว์อิ้งภาษาอังกฤษ ซึ่งถือเป็นวิธีที่ดีในการพัฒนาทักษะการพูดและการฟังในเวลาเดียวกัน

แยกวิเคราะห์

เรามาเจาะลึกกันในบางประโยคที่พูดในวิดีโอกันดีกว่า:

“I wish I could just…” - ประโยคนี้สะท้อนถึงความปรารถนาที่จะเปลี่ยนแปลง มันมีน้ำเสียงที่เป็นธรรมชาติและเชื่อมโยงกับผู้ฟัง ทำให้รู้สึกว่าเราไม่ได้อยู่คนเดียว
“It is a straight line from A to B.” - การใช้คำที่ชัดเจนทำให้เข้าใจง่าย เป็นการสื่อสารที่ตรงเข้าสู่ประเด็น ทำให้ผู้ฟังสามารถติดตามได้ง่าย
“You're getting there as fast as you can.” - การใช้รูปแบบการพูดที่กระชับ ทำให้ผู้ฟังรู้สึกถึงความรีบเร่งในการสื่อสารซึ่งถือเป็นการสร้างแรงจูงใจ

การพูดในลักษณะนี้ช่วยให้ผู้เรียนรู้สึกมั่นใจในการใช้ภาษาอังกฤษและสามารถนำไปใช้ในการสนทนาในชีวิตประจำวันได้อย่างมีประสิทธิภาพ

กิจวัตรการฝึกซ้อม

เพื่อเสริมสร้างทักษะการพูดของคุณ คุณสามารถนำขั้นตอนดังนี้ไปใช้ในการฝึกซ้อม:

เลือกประโยคจากวิดีโอที่คุณชอบ
ฟังและทำตามการออกเสียงของผู้พูด
บันทึกเสียงของคุณขณะทำตาม
ฟังเสียงที่บันทึกและปรับปรุงสำเนียงและการออกเสียง

การใช้เทคนิค ชาโดว์อิ้งภาษาอังกฤษ จะช่วยให้คุณสามารถเรียนรู้และปรับปรุงทักษะการพูดได้ดีขึ้น และเมื่อคุณทำซ้ำ ๆ จะช่วยให้คุณกลายเป็นนักสื่อสารที่แตกต่างและมีประสิทธิภาพมากขึ้นในภาษาอังกฤษ

ไวยากรณ์ในวิดีโอนี้

โครงสร้างที่ผู้พูดใช้บ่อยที่สุด พร้อมคำพูดจริงจากวิดีโอ:

โครงสร้าง	ในวิดีโอ
Present perfect continuous have/has been + -ing — การกระทำที่เริ่มก่อนหน้านี้และยังดำเนินอยู่	who've been listening · have been wearing · I've been using
Present perfect have/has + กริยาช่อง 3 — เหตุการณ์ในอดีตที่ยังเกี่ยวข้องกับปัจจุบัน	they've led · has been · I've come
Passive voice be + กริยาช่อง 3 — เน้นสิ่งที่เกิดขึ้น ไม่ใช่ผู้กระทำ	is sponsored · was not delivered · being disappointed
Relative clauses who / which + อนุประโยค — ข้อมูลเพิ่มเติมเกี่ยวกับคนหรือสิ่งของ	petition, which is · People who struggle · accuracy, which makes

เทคนิค Shadowing คืออะไร?

Shadowing เป็นเทคนิคการเรียนรู้ภาษาที่ได้รับการรับรองทางวิทยาศาสตร์ พัฒนาขึ้นสำหรับการฝึกนักแปลมืออาชีพ วิธีการนี้เรียบง่ายแต่ทรงพลัง: คุณฟังเสียงภาษาอังกฤษจากเจ้าของภาษาและพูดตามทันที — เหมือนเงาที่ตามผู้พูดด้วยช่วงเวลาห่าง 1-2 วินาที การวิจัยแสดงว่าเทคนิคนี้ปรับปรุงความแม่นยำในการออกเสียง ทำนองเสียง จังหวะ การเชื่อมเสียง การฟังเข้าใจ และความคล่องแคล่วในการพูดได้อย่างมีนัยสำคัญ

เทคนิค shadowing: อ่านคู่มือฉบับเต็มทีละขั้นตอน →

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เทคนิค Shadowing คืออะไร?