跟讀練習: What is Quality? - 通過影片學習英語口語
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Hello, this is Florian from Quality Management Guru where I answer your questions and share knowledge about quality management.
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Today we talk about what is quality.
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So what is quality for you?
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What makes you think that a product or a service is of good or bad quality or high or low quality.
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And here if you look in the literature there is a lot of definitions, so there is no right or wrong.
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But there are many ways to approach this topic and to get to a definition.
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So one definition would be to say, It's value for money.
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So I pay something and I expect something and I get really what I pay for.
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And I'm happy to pay this money for what I get.
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Could be, for example, that you go to your...
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favorite one dollar store near your house, and you buy for example a cheap plastic toilet brush from China.
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Maybe one dollar toilet brush.
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Maybe it's not a super toilet brush, but you don't expect so much because you just pay one dollar and your toilet brush is good enough to
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do the job Which leads to the second way of defining quality, which would be fit for purpose.
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So if you buy something, and it's doing what it should be doing like the toilet brush Maybe not a super fancy product,
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but it's doing what it should do.
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You can brush your toilet perfectly with it.
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then it's fit for purpose and it could mean that for you this is good quality or maybe even okay quality.
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You say okay it's not super quality but it's Okay, it's doing what it should be, I'm not expecting.
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Any more than that?
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Another definition would be that something is defect -free.
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If you find something, a product you're buying something and then you find a lot of defects in it, You would say maybe that it's bad quality.
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Maybe you are buying a car and after one week the functions are failing, you cannot drive it anymore, you need to go to the workshop.
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Or you're buying a mobile phone, you're taking it out of the box and what it is?
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a scratch on the display.
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So those are defects and defects normally we consider as bad quality.
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So when there are no defects, it's good quality, other defects it's bad.
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And then another definition is when we compare something to certain standards.
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So it could be for example comparing something to standards and regulations or maybe to the customer requirements.
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So for example standards and regulations could be that a product or a server has certain regulations in terms of
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what should be the product characteristics, how long battery life of a mobile phone, how many days is the shipping from Amazon to your house,
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If you say that, okay, it's above the target, that means it's better than what you expect.
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or what was the standard, then you would say it's good quality because you get more, you get what you expect, or you maybe even get a little bit more.
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Whereas when it's less than what is defined in the standards, you probably would be disappointed and you would have the feeling that it's not so good quality.
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And the same for the customer requirements.
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When you are the customer and you expect something, let's say a certain feeling,
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a certain pleasure, a certain experience with the product and it's not meeting the expectation, and you will probably say I'm disappointed, but if you say wow,
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so great, it's so fancy, it's giving me so much value.
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more than I expected then you would say It's good quality. And then the final...
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definition which for me is the most impactful and transforming definition is doing things right, first time.
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What does it mean?
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Think about it, how many times in life Are we not doing the things right first time?
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And how could our life could be, what could our life be like if we would do the things right always first time.
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How many food have I thrown in the trash because it was not Tasty.
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And how many times
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did I do this video or should I have videos
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which I cannot use and I have to redo them over and over again.
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How much time could I save if I would do things right first time?
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How much money could I save?
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How much resources could I say.
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So what would this world look like if we would do the things right? first time.
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So if we define quality as doing the things right first time,
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that means always delivering on the spot without any variation then we could save so much resources.
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And this world would be probably a different place.
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but This is just my personal idea, maybe I will mention it and return to this over this the next videos maybe several times, but what is your opinion?
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Let me know in the comments.
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I would be glad to read what you're thinking and I see you in the next video.
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本課的詞彙與口語要點
這段影片共有 57 個句子、855 個單詞可供跟讀。 講話部分時長為 5:17。 說話人語速自然，每分鐘約 162 個詞，接近日常對話。 90% 的單詞屬於英語最常用的 3,000 詞，詞彙容易理解。
影片中的重點詞彙
影片中 15 個值得學習的單詞，附發音和釋義：
| 單詞 | 發音 | 釋義 |
|---|---|---|
| brush 名詞 | /bɹʌʃ/ | 刷子, 刷 |
| defect 名詞 | /ˈdiːfɛkt/ | 缺點 /缺點, 問題 /問題 |
| regulation 名詞 | /ˌɹɛɡjʊˈleɪʃən/ | 規則 /規則, 規例 /規例 |
| define 動詞 | /dɪˈfaɪn/ | 界定 |
| compare 動詞 | /kəmˈpɛɚ/ | 比, 比較 /比較 |
| disappointed 形容詞 | /ˌdɪsəˈpɔɪnɪd/ | 敗興 /敗興, 失望 |
| resource 名詞 | /ɹɪˈzɔːs/ | 資源 /資源 |
| requirement 名詞 | /ɹɪˈkwaɪɹmənt/ | 要求, 需求 |
| topic 名詞 | /ˈtɑpɪk/ | 主題 /主題, 話題 /話題 |
| server 名詞 | /ˈsɝvɚ/ | 伺服器 /伺服器, 伺服器 |
| trash 名詞 | /tɹæʃ/ | 垃圾, 廢物 /廢物 |
| whereas | /(h)wɛɹˈæz/ | 然而 |
| scratch 動詞 | /skɹæt͡ʃ/ | 抓, 劃 |
| workshop 名詞 | /ˈwɝk.ʃɑp/ | 車間 /車間, 作坊 |
| variation 名詞 | /ˌvɛəɹiˈeɪʃn̩/ | 變化 /變化, 變動 /變動 |
需要注意的發音
說話人用了 8 次縮略和弱讀形式，例如 you're, I'm, don't。請按聽到的簡短形式來說。
- “sh” 和 “zh” 音: brush /bɹʌʃ/, regulation /ˌɹɛɡjʊˈleɪʃən/, trash /tɹæʃ/, workshop /ˈwɝk.ʃɑp/, variation /ˌvɛəɹiˈeɪʃn̩/
- 長單詞——注意重音位置: regulation /ˌɹɛɡjʊˈleɪʃən/, disappointed /ˌdɪsəˈpɔɪnɪd/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, characteristic /ˌkæɹ(ə)ktəˈɹɪstɪk/
如何用這段影片練習
- 先完整聽一遍影片，不要開口，記下不認識的單詞。
- 先用 0.75 倍速逐句跟讀，熟練之後再回到正常速度。
- 錄下自己的聲音並與原聲對比，特別注意 brush, defect, regulation 這類單詞。
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。