Практика Shadowing: What is Quality? - Изучайте разговорный английский по видео
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Hello, this is Florian from Quality Management Guru where I answer your questions and share knowledge about quality management.
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Today we talk about what is quality.
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So what is quality for you?
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What makes you think that a product or a service is of good or bad quality or high or low quality.
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And here if you look in the literature there is a lot of definitions, so there is no right or wrong.
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But there are many ways to approach this topic and to get to a definition.
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So one definition would be to say, It's value for money.
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So I pay something and I expect something and I get really what I pay for.
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And I'm happy to pay this money for what I get.
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Could be, for example, that you go to your...
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favorite one dollar store near your house, and you buy for example a cheap plastic toilet brush from China.
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Maybe one dollar toilet brush.
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Maybe it's not a super toilet brush, but you don't expect so much because you just pay one dollar and your toilet brush is good enough to
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do the job Which leads to the second way of defining quality, which would be fit for purpose.
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So if you buy something, and it's doing what it should be doing like the toilet brush Maybe not a super fancy product,
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but it's doing what it should do.
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You can brush your toilet perfectly with it.
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then it's fit for purpose and it could mean that for you this is good quality or maybe even okay quality.
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You say okay it's not super quality but it's Okay, it's doing what it should be, I'm not expecting.
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Any more than that?
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Another definition would be that something is defect -free.
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If you find something, a product you're buying something and then you find a lot of defects in it, You would say maybe that it's bad quality.
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Maybe you are buying a car and after one week the functions are failing, you cannot drive it anymore, you need to go to the workshop.
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Or you're buying a mobile phone, you're taking it out of the box and what it is?
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a scratch on the display.
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So those are defects and defects normally we consider as bad quality.
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So when there are no defects, it's good quality, other defects it's bad.
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And then another definition is when we compare something to certain standards.
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So it could be for example comparing something to standards and regulations or maybe to the customer requirements.
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So for example standards and regulations could be that a product or a server has certain regulations in terms of
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what should be the product characteristics, how long battery life of a mobile phone, how many days is the shipping from Amazon to your house,
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If you say that, okay, it's above the target, that means it's better than what you expect.
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or what was the standard, then you would say it's good quality because you get more, you get what you expect, or you maybe even get a little bit more.
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Whereas when it's less than what is defined in the standards, you probably would be disappointed and you would have the feeling that it's not so good quality.
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And the same for the customer requirements.
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When you are the customer and you expect something, let's say a certain feeling,
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a certain pleasure, a certain experience with the product and it's not meeting the expectation, and you will probably say I'm disappointed, but if you say wow,
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so great, it's so fancy, it's giving me so much value.
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more than I expected then you would say It's good quality. And then the final...
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definition which for me is the most impactful and transforming definition is doing things right, first time.
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What does it mean?
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Think about it, how many times in life Are we not doing the things right first time?
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And how could our life could be, what could our life be like if we would do the things right always first time.
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How many food have I thrown in the trash because it was not Tasty.
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And how many times
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did I do this video or should I have videos
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which I cannot use and I have to redo them over and over again.
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How much time could I save if I would do things right first time?
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How much money could I save?
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How much resources could I say.
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So what would this world look like if we would do the things right? first time.
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So if we define quality as doing the things right first time,
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that means always delivering on the spot without any variation then we could save so much resources.
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And this world would be probably a different place.
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but This is just my personal idea, maybe I will mention it and return to this over this the next videos maybe several times, but what is your opinion?
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Let me know in the comments.
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I would be glad to read what you're thinking and I see you in the next video.
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Вы практикуете английский с "What is Quality?" с помощью техники Shadowing — метода, разработанного для подготовки профессиональных переводчиков.
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Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.