Shadowing Practice: What is Quality? - Learn English Speaking with Video
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Hello, this is Florian from Quality Management Guru where I answer your questions and share knowledge about quality management.
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Today we talk about what is quality.
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So what is quality for you?
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What makes you think that a product or a service is of good or bad quality or high or low quality.
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And here if you look in the literature there is a lot of definitions, so there is no right or wrong.
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But there are many ways to approach this topic and to get to a definition.
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So one definition would be to say, It's value for money.
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So I pay something and I expect something and I get really what I pay for.
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And I'm happy to pay this money for what I get.
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Could be, for example, that you go to your...
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favorite one dollar store near your house, and you buy for example a cheap plastic toilet brush from China.
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Maybe one dollar toilet brush.
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Maybe it's not a super toilet brush, but you don't expect so much because you just pay one dollar and your toilet brush is good enough to
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do the job Which leads to the second way of defining quality, which would be fit for purpose.
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So if you buy something, and it's doing what it should be doing like the toilet brush Maybe not a super fancy product,
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but it's doing what it should do.
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You can brush your toilet perfectly with it.
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then it's fit for purpose and it could mean that for you this is good quality or maybe even okay quality.
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You say okay it's not super quality but it's Okay, it's doing what it should be, I'm not expecting.
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Any more than that?
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Another definition would be that something is defect -free.
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If you find something, a product you're buying something and then you find a lot of defects in it, You would say maybe that it's bad quality.
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Maybe you are buying a car and after one week the functions are failing, you cannot drive it anymore, you need to go to the workshop.
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Or you're buying a mobile phone, you're taking it out of the box and what it is?
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a scratch on the display.
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So those are defects and defects normally we consider as bad quality.
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So when there are no defects, it's good quality, other defects it's bad.
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And then another definition is when we compare something to certain standards.
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So it could be for example comparing something to standards and regulations or maybe to the customer requirements.
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So for example standards and regulations could be that a product or a server has certain regulations in terms of
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what should be the product characteristics, how long battery life of a mobile phone, how many days is the shipping from Amazon to your house,
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If you say that, okay, it's above the target, that means it's better than what you expect.
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or what was the standard, then you would say it's good quality because you get more, you get what you expect, or you maybe even get a little bit more.
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Whereas when it's less than what is defined in the standards, you probably would be disappointed and you would have the feeling that it's not so good quality.
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And the same for the customer requirements.
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When you are the customer and you expect something, let's say a certain feeling,
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a certain pleasure, a certain experience with the product and it's not meeting the expectation, and you will probably say I'm disappointed, but if you say wow,
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so great, it's so fancy, it's giving me so much value.
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more than I expected then you would say It's good quality. And then the final...
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definition which for me is the most impactful and transforming definition is doing things right, first time.
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What does it mean?
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Think about it, how many times in life Are we not doing the things right first time?
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And how could our life could be, what could our life be like if we would do the things right always first time.
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How many food have I thrown in the trash because it was not Tasty.
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And how many times
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did I do this video or should I have videos
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which I cannot use and I have to redo them over and over again.
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How much time could I save if I would do things right first time?
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How much money could I save?
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How much resources could I say.
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So what would this world look like if we would do the things right? first time.
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So if we define quality as doing the things right first time,
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that means always delivering on the spot without any variation then we could save so much resources.
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And this world would be probably a different place.
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but This is just my personal idea, maybe I will mention it and return to this over this the next videos maybe several times, but what is your opinion?
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Let me know in the comments.
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I would be glad to read what you're thinking and I see you in the next video.
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Vocabulary and speaking notes for this lesson
This video has 57 sentences and 855 words to shadow. The speech runs for 5:17. The speaker talks at a natural 162 words per minute, close to everyday conversation. 90% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| toilet verb | /ˈtɔɪ.lət/ | To assist another (a child, etc.) in using a toilet. |
| brush noun | /bɹʌʃ/ | An implement consisting of multiple more or less flexible bristles or other filaments attached to a handle, used for any of various purposes including… |
| defect noun | /ˈdiːfɛkt/ | A fault or malfunction. |
| regulation noun | /ˌɹɛɡjʊˈleɪʃən/ | The act of regulating or the condition of being regulated. |
| define verb | /dɪˈfaɪn/ | To determine with precision; to mark out with distinctness; to ascertain or exhibit clearly. |
| compare verb | /kəmˈpɛɚ/ | To assess the similarities and differences between two or more things [“to compare X with Y”]. Having made the comparison of X with Y, one might have found it… |
| disappointed adjective | /ˌdɪsəˈpɔɪnɪd/ | Defeated of expectations or hope; experiencing disappointment; let down. |
| resource noun | /ɹɪˈzɔːs/ | Something that one uses to achieve an objective, e.g. raw materials or personnel. |
| fancy noun | /ˈfæn.si/ | The imagination. |
| requirement noun | /ɹɪˈkwaɪɹmənt/ | A necessity or prerequisite; something required or obligatory. Its adpositions are generally of in relation to who or what has given it, on in relation to whom… |
| topic noun | /ˈtɑpɪk/ | A subject; a theme; a category or general area of interest. |
| server noun | /ˈsɝvɚ/ | A program that provides services to other programs or devices, either in the same computer or over a computer network. |
| trash noun | /tɹæʃ/ | Useless physical things to be discarded; rubbish; refuse. |
| whereas | /(h)wɛɹˈæz/ | In contrast; whilst on the contrary; although. |
| scratch verb | /skɹæt͡ʃ/ | To rub a surface with a sharp object, especially by a living creature to remove itching with nails, claws, etc. |
Pronunciation to watch
The speaker uses 8 contractions and reduced forms, such as you're, I'm, don't. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: brush /bɹʌʃ/, regulation /ˌɹɛɡjʊˈleɪʃən/, trash /tɹæʃ/, workshop /ˈwɝk.ʃɑp/, variation /ˌvɛəɹiˈeɪʃn̩/
- Long words — get the stress right: regulation /ˌɹɛɡjʊˈleɪʃən/, disappointed /ˌdɪsəˈpɔɪnɪd/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, characteristic /ˌkæɹ(ə)ktəˈɹɪstɪk/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like toilet, brush, defect.
מהי טכניקת השאדואינג?
שאדואינג היא טכניקת למידת שפה מבוססת מדע שפותחה במקור להכשרת מתורגמנים מקצועיים ופופולרית על ידי הפוליגלוט ד"ר אלכסנדר ארגואלס. השיטה פשוטה אך עוצמתית: אתה מקשיב לאודיו באנגלית ילידית וחוזר עליו בקול רם מיד — כמו צל העוקב אחרי הדובר עם עיכוב של 1–2 שניות בלבד. בניגוד להאזנה פסיבית או תרגילי דקדוק, שאדואינג מכריח את המוח והשרירים בפה לעבד ולשחזר דפוסי דיבור אמיתיים בו זמנית. מחקרים מראים שזה משפר משמעותית את דיוק ההגייה, האינטונציה, הקצב, הדיבור המחובר, הבנת השמיעה ושטף הדיבור — מה שהופך אותו לאחת השיטות היעילות ביותר להכנה לIELTS Speaking ולתקשורת באנגלית בעולם האמיתי.