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Making a hotel reservation Good morning, London Bridge Hotel.

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Making a hotel reservation Good morning, London Bridge Hotel.

How can I help you?

Hello.

I was wondering if I could make a reservation.

Of course, sir.

When were you thinking of visiting?

Well, I was hoping to be with you from August 23rd to the 6th of September.

Two weeks in total for two adults.

Of course.

Let me take a look for you a moment.

Thanks.

Whilst the system is loading,

can I ask where you're coming in from?

I'm guessing you're not in England.

No, ma'am.

My wife and I will be flying in from Nashville, Tennessee.

We've always wanted to visit your beautiful country.

And now, finally, our stars have aligned and we can make our dreams a reality.

That's wonderful.

Do you plan to visit another area of England during your stay?

Yeah, we got family down in the south.

So once we've toured London,

we're traveling to Devon and Cornwall.

That's wonderful.

Okay, so yes, we have availability for your preferred dates.

You can choose from a double room,

which includes a double bed and standard services,

or a king-sized room, with a balcony hot tub overlooking central London.

Oh my!

With our two-week stay, I think we'll splash out.

Before I make a decision, what price are they?

The double room is £128 a night,

and the king-sized room with a balcony hot tub is £352.

Okay, this is a once-in-a-lifetime trip.

Could I please book the king-sized room for the given dates?

Of course, that's all sorted.

You should receive an email shortly with a booking confirmation.

Checking in at the airport Okay, here we are.

The vacation starts now.

Oh, Brock, I'm so excited.

Me too, honey.

Hopefully because you checked in online at home,

this will be much easier and quicker.

Then we can relax in the departure lounge and treat ourselves to an airport breakfast.

Oh, yes, please.

It'll cost a bomb, but an airport trip isn't worth it if it doesn't start with a slap-up full English breakfast

Especially as we're crossing over the English soil.

It's a must Okay, this is the machine,

Brock You just need the ticket number,

and it'll print out our boarding pass Okay Oh, wow.

This is super convenient.

All done.

Right.

Let's check in our baggage.

Look, our flight is at desk 23.

Hurry, the queue is short.

I can almost smell the breakfast.

Hi there.

Can I see your passport and boarding passes, please?

Of course.

Here you go.

Great.

That's all good.

Please put your suitcase in the luggage conveyor.

Fingers crossed it's not too heavy.

Did we manage to pack under the weight limit?

Yes, it is under.

Well, that's a first.

Okay, you're all checked in.

You can make your way down to departures and find your boarding gate.

That's great!

Thank you so much!

Of course.

Enjoy your flight.

Thank you.

Ordering food on the plane.

Ladies and gentlemen, we are now cruising over the North Atlantic.

If you look out of your windows now,

you will see vast expanses of blue.

Surely we will start the dinner service.

Please be patient, we will serve you as soon as possible.

Oh great, I am starving.

Me too, hopefully we'll be served quickly.

Yeah, and our food should be nice and warm.

Good evening.

Would you like pork sausages or vegetarian sausages and beans?

Pork sausages, please.

Pork sausages for me, too.

Of course.

And for dessert, treacle sponge or fresh fruit?

Fresh fruit for me, please.

Oh, treacle sponge, please.

Okay, great.

This is for you, ma'am.

Thank you.

And this is for you, sir.

Ma'am, what can I get you to drink?

What can I choose from?

We have water, orange juice, tea, or coffee.

100

Oh, coffee for me, please.

101

Of course.

102

Here you go.

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And for you, sir?

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Orange juice, please.

105

Great.

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Here you go.

107

Thank you.

108

Ooh, could I have a few extra napkins, please?

109

I'm so clumsy.

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I know I'll spill my coffee at some point.

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Sure, here.

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Enjoy your meal.

113

Lost luggage.

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Our luggage hasn't arrived yet.

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I think it's lost.

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Oh no, that's the last thing we needed to happen.

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What can we do?

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Let's go to the baggage service counter and get this sorted out.

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Okay, let's go.

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Hello.

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I wonder if you could help us.

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Our suitcase hasn't come through yet.

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This sort of thing has never happened to us before.

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Yes, I understand.

125

Okay, I'll phone through to the baggage people to see if there's anything left below.

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What was your flight number?

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Our flight number was AC1234.

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What's your name?

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Brock Johnson.

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What does the luggage look like?

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It's a burgundy leather suitcase with a blue belt tied around it.

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Okay, I'll check with the baggage team and see if they can locate it.

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In the meantime, did you make sure to tag your luggage with your name and contact information?

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Yes, I did.

135

That's great.

136

Unfortunately, lost luggage can happen,

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but hopefully we can locate it soon.

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Thank you for your help.

139

I hope they can find our luggage as soon as possible.

140

I'm so relieved they managed to find our luggage so fast.

141

Yes, I guess we've been lucky after all.

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Let's go to the customs now.

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Going through customs Hi, can I see your passports please?

144

Yes, here you go Thank you Who are you traveling with?

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This is my wife Eleanor Could you put your suitcase on the table please?

146

Yes, sure Would you mind opening it for me please?

147

Yes, of course Did you pack it yourselves?

148

Yes, we did Where do you come from?

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Nashville, Tennessee Is this your first time in the UK?

150

Yes, it is Okay, and what's the purpose of your visit?

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We're here as tourists and we'll also be visiting some relatives And how long do you plan to stay?

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Two weeks.

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Where will you be staying?

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At London Bridge Hotel.

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Have you got anything to declare?

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No, I haven't.

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That's all right.

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You can go now.

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Enjoy your stay.

160

Thank you.

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Checking in at the hotel.

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Good afternoon.

163

How can I help you?

164

Hi there.

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We have a reservation.

166

Great.

167

What's the name, please.

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It's Brock Johnson.

169

Ah, Mr. and Mrs. Johnson,

170

it's lovely to meet you.

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My name is Kirsty and I took your booking over the phone.

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You've come a long way, I believe.

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Yeah, all the way from Nashville, Tennessee.

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Goodness, how was your flight?

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It was super smooth but we're so tired.

176

Yeah, the flight alone was eight hours and with the traveling time to and from the airport.

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It's just been a long journey.

178

Absolutely.

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Let me get you two checked in as quickly as possible so that you can take a lie down.

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Thank you so much.

181

Okay, so you're in room 321,

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a king-sized room with a balcony hot tub.

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You have spectacular views across the center of London.

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And I'm sure you'll notice some of the city's tourist attractions.

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Breakfast is included in the price of your booking and it's served between 8 and 10 30 a.m.

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You'll need to take the elevator to the third floor,

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follow the corridor straight and your room is the fourth door on the right.

188

That's fantastic, thank you.

189

Thank you.

190

Here is your key, if you need anything else during your stay please don't hesitate to ask.

191

You're so kind.

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Sightseeing plan.

193

Okay, Brock.

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Now that we're here and have a good night's sleep,

195

we should make a plan.

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That way we can make sure we have everything we want in the city.

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Absolutely, honey.

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I'd be distraught if it were time to head down south and we hadn't seen everything.

199

With two weeks here, we should be able to get around it all, I'm sure.

200

What is at the top of your list?

201

I've always wanted to visit the Tower of London.

202

The history in that place is beyond comparison.

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Okay, I reckon we start there.

204

Then I'd love to head over to Camden Market.

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Oh, and then we should watch a show in the West End, Wicked or Hamilton.

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Let's fill our first day with everything we're desperate to do.

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I love that idea.

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We should take each day as it comes and see what we feel like doing.

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I would also love to see the museums, though.

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The Natural History Museum and the Victoria and Albert Museum.

211

Absolutely.

212

Why don't we do one of them tomorrow?

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I'd love to.

214

Right, then.

215

If we're going to do everything we wanted today,

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we need to get to breakfast and head out soon.

217

Good plan, dear.

218

Are you ready?

219

Traveling by bus This is the bus we need, I'm sure.

220

I checked the schedule three times.

221

Two tickets to Piccadilly Circus, please.

222

Oh no, sorry ma'am, this isn't the bus for you.

223

heading in the opposite direction.

224

Oh, I'm so sorry to waste your time.

225

No worries.

226

It's a big city, and there are so many buses.

227

You don't sound like you're from around here.

228

No, we're visiting from the States.

229

Nice.

230

I've always wanted to visit that corner of the world.

231

It is a beauty.

232

Do you think you could point us in the direction of the right stop for Piccadilly?

233

Sure.

234

You need to cross the road and head down Arthur Street,

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just there until you see the sign for bus 88.

236

Mind you, it's much easier to travel by tube.

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There's a station at almost every junction,

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and it'll get you there in half the time.

239

Oh, great.

240

Thank you.

241

You've been so helpful.

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Not a problem.

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Enjoy your day.

244

Okay then, Brock.

245

Bus or subway?

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Let's venture by tube.

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Let's travel the authentic way.

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Calling room service to order breakfast.

249

I am exhausted.

250

Me too.

251

We walked so far yesterday.

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My step counter read 19,872 steps by the end of the day.

253

My feet are killing me.

254

Let's take it easy today.

255

Good plan.

256

I'm not even sure I can make it down to breakfast.

257

That bad, huh?

258

Maybe we should call room service and indulge ourselves.

259

I love that idea.

260

I would love eggs poached on toast and a latte coffee.

261

Okay, honey.

262

I'll call down to the front desk and place our order.

263

Good morning.

264

This is the front desk.

265

Olivia speaking.

266

How can I help you?

267

Oh, hi there.

268

I'd like to order room service breakfast.

269

Of course.

270

What room are you in?

271

Word room 321 Okay, what can I get for you, sir?

272

Could I please ask for poached eggs on toast?

273

What sort of bread would you like?

274

White bread or brown bread?

275

Oh, brown bread, please.

276

With that, could I have a latte coffee?

277

Certainly, sir.

278

Would you like anything else?

279

Yes, then I would like a full English breakfast.

280

Um...

281

Fried or scrambled eggs?

282

Scrambled eggs, please.

283

And a latte with that one, too.

284

OK.

285

Your order will be delivered to your room in 15 minutes.

286

15 minutes is fine.

287

Thank you so much.

288

Goodbye.

289

Buying souvenirs in a shop.

290

Oh, look at this shop!

291

I've seen so many souvenirs that look quite tacky,

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but this shop is great.

293

I agree.

294

It all looks much better quality.

295

Oh, wow.

296

Look at this wine glass holder with bee feeders on it for Mom.

297

She'd love that.

298

Oh, yes.

299

That's novelty.

300

And so, up her alley.

301

Then for Anita, I have to get her an authentic Paddington bear.

302

She's always been in love with that character.

303

Oh, and for the twins, these.

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London pencil cases filled with stationery are perfect.

305

Great, I'll just head over to the counter and pay for them.

306

Great.

307

Can I add some fudge to the pile?

308

Who for?

309

Me.

310

I just love it so much.

311

Hello there.

312

Can I pay for these bits, please?

313

Hi.

314

Of course.

315

You have a great store.

316

Thank you.

317

This little place is my pride and joy.

318

Okay, what do we have here?

319

Wine glass holder.

320

That's £9.99.

321

Two pencil cases.

322

They're £7.50 each.

323

and the Paddington Bear.

324

That's £12.99.

325

Oh, and the fudge.

326

And the fudge, which is £4.50.

327

Great.

328

That's £42.48, please.

329

How would you like to pay?

330

Cash or card?

331

Card, please.

332

Wonderful.

333

That's all gone through.

334

Because I can hear you're not from around here,

335

I'll pop it all in a limited edition London bag for life.

336

Have a wonderful day.

337

Thank you so much, you too!

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