Pratique du Shadowing: Talking About Online Shopping - Spoken English Lesson - Apprendre l'anglais à l'oral avec la vidéo
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261 phrases
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Hi, I'm Rich.
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Welcome to Oxford Online English.
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In this lesson, you can learn how to talk about online shopping.
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What was the last thing you bought online?
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What are the best online shopping websites, in your opinion?
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Have you ever had a really good or bad experience when shopping online.
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You'll learn some useful language to talk about these topics and answer these questions in this lesson.
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One more thing.
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Do you want to watch this video with subtitles?
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You can.
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Turn them on now by clicking the CC icon.
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On a phone, find the subtitles by tapping the settings icon on your screen.
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Now, let's start your lesson.
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Hey, nice shirt!
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Thanks!
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Is it new?
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Yes, I bought it last week on ASOS.
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I've heard of ASOS, but I've never actually ordered anything from there.
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Would you recommend it?
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Yes, I think it's great.
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I use it at least once a month.
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They have a huge range of clothes and the prices are very reasonable.
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Some people say their customer service is a nightmare, but I've never had any trouble.
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Where do you shop for clothes if you don't use ASOS?
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Well, I used to shop at Next, which is a shop I've always liked.
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The clothes have always been quite expensive, but over the last year or two, the quality has been going downhill.
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So recently I started shopping at Zara.
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I think the clothes are much better value for money.
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Okay, so you would recommend Zara as a good place to shop?
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Yeah, so far so good.
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I only started using their website two months ago, mind you.
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Here's a question.
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Do you know which prepositions to use when you talk about online shopping?
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When we talk about physical shops, we use at.
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So you can say, for example, I bought it at Walmart.
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When we talk about online shops, we usually use on.
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So you can say, I bought it on Amazon.
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This is because we talk about being on a website.
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We also say, I bought it online or I bought it on the internet.
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We often hear students making mistakes with these phrases, so be careful.
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In the dialogue, you heard some vocabulary to talk about online shopping.
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Look at some phrases you heard.
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What do these phrases mean?
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Could you explain the meanings in English?
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Try it now.
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Pause the video.
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Imagine you're an English teacher and you need to explain what these phrases mean in English.
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What would you say?
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Pause the video and say your definitions aloud.
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How was it?
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Could you do it?
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A huge range means that they have many different products.
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For clothes, this would mean they offer many different items, different styles, colours, and so on.
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Reasonable means fair.
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If the prices are reasonable, they're not too high.
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It doesn't mean that the website is cheap, but if you use the word reasonable,
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you probably mean that something is good value for money.
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A nightmare is literally a bad dream, but you can use it to describe something terrible.
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Finally, if something goes downhill, it gets worse.
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The quality had been going downhill means that the quality of their products has been getting worse and worse.
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There are other useful words and phrases in the dialogue.
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We recommend listening to each dialogue several times and noting down any phrases you think are useful or interesting.
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Next, you heard how to talk about shopping websites you use for buying clothes.
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Look at some questions.
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Think about how you could answer these.
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When you answer the questions, try to include some details.
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For example, when you answer question one, don't just say, I like shopping on Amazon.
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Instead, you could say, I love buying clothes online.
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My favorite website is ASOS because the prices are very reasonable and their customer service is excellent.
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You could also say, I usually buy clothes online two or three times a month.
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I would recommend staying away from frocks because the quality of the clothes has gone downhill recently.
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Okay, pause the video and try to answer the questions now. Could you do it?
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If not, go back and listen to the dialogue again.
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Ready to move on?
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Let's look at your next topic.
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In this dialogue, you will hear us comparing two websites, Amazon and AliExpress.
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Have you ever used these websites?
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If you have, how do they compare?
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Think about your answers before you listen.
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So, what about things like electrical goods?
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Which website would you use if you wanted to buy, say, a battery for your mobile phone?
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Until recently, I would have said Amazon is better without a doubt, but a while ago, a friend of mine introduced me to a website called AliExpress.
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AliExpress?
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I've never heard of that.
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How's it compared to Amazon?
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I think the main reason people use it is because it's cheaper than Amazon.
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But I've also found that they often have products that you can't get hold of on other websites.
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Okay, that's interesting.
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What's their customer service like?
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Well, it's true that you'll see lots of complaints about it if you read the online reviews, but I've only had to send something back once,
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and they sent a replacement straight away.
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Right.
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Well, sounds pretty reasonable.
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Yes, I thought it was fair enough.
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The only thing I would say about AliExpress is that their delivery times are not the best.
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You wouldn't want to order something from them if you were in a hurry.
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Can you see the estimated delivery times when you place the order?
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Yes, you know what to expect.
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You just have to be patient.
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The last thing I bought from AliExpress, which wasn't available on Amazon, by the way, was a part for a printer.
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They said it would take over a month to arrive, but in fact, it arrived safe and sound after only a week.
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So, you were a satisfied customer.
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How did you get on?
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Did you agree with our comparison?
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Let's have a look at some of the language we used.
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Look at these sentences.
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Which words are missing?
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You heard them in the dialogue.
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Try to remember.
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Okay, let's check.
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You can use without a doubt to emphasize the point you're making.
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You could also say definitely.
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Get hold of something means to find something that you need.
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If you say replacement parts are hard to get hold of, you mean that it's difficult to find a shop or website which sells them.
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If someone asks you what's their customer service like?
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They're not asking you if you like it or not.
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What is it like means tell me about it or describe it to me.
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If you're talking about customer service or shopping,
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you're probably asking whether the other person recommends it or not.
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It's like asking, is the customer service good or bad?
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It's not exactly the same, but it's similar.
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Finally, if you say that something is not the best, you're saying that it's not so bad, but it could be better.
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As before, there's more language in the dialogue which you might find useful.
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We won't give you every single word and phrase we use.
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You should also do your own work to get the most from these dialogues.
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Now, let's see if you can talk about this topic.
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Try to provide a detailed answer, perhaps using some of the vocabulary you saw before.
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For the first question, you could say, when I need to buy electronic products, I usually use a website called Banggood.
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They don't have as many of the top brands as Amazon, but the prices are great.
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And they often have products that you can't get hold of anywhere else.
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For the second question, you could say, the last time I bought something on Banggood was about three weeks ago.
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I couldn't find the product on any other website and it arrived safe and sound after only two weeks.
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I was a very satisfied customer.
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Of course, there are many possible answers.
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Now, it's your turn.
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Pause the video and try to answer the questions now.
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How did you get on?
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Were you able to express your ideas?
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Next, you'll see how to talk about good online shopping experiences.
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This time, you'll see some key phrases before you hear the dialogue.
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What are the missing words?
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Try to find them as you listen.
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Pause if you need more time to read.
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Ready?
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Here's the dialogue.
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Do you find that there are some websites you use more since you've been living outside of the UK?
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Yeah, absolutely.
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One of my favorites is a website called Moonpig, where you can buy greetings cards, like birthday cards, Christmas cards,
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and have them delivered to people in the UK.
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British people often send greetings cards to friends and family on their birthdays or at Christmas.
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And this can be difficult to organize if you're living overseas.
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Right.
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I guess in some countries birthday cards or Christmas cards are hard to find.
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Yeah, that's true.
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And even if you can get hold of them, it's hard to gauge how long it will take to arrive in the UK.
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So some years ago, I got into the habit of ordering cards on Moonpig.
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The website is really intuitive, so it's easy to find what you need.
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That's always a plus.
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It sounds good.
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How does it work?
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Yeah, well, first you choose a card.
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Then you can personalize it with a photo if you want to, or just write a message.
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After that, you just confirm the address you want to send it to.
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Sounds like a good service.
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I gave up on trying to send birthday cards.
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Now I just send people text messages.
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But I've always felt it's a little lazy.
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It's nice to get a real card in the mail, you know?
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Yeah, I'm with you.
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It's a good service.
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The cards are posted in the UK, so they only take a day or two to arrive.
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It's straightforward to use once you get the hang of it.
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Reasonably priced, and they haven't let me down yet.
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Could you find the missing words?
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Let's check.
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Do you know what these mean?
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Intuitive means easy to understand.
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If a website is intuitive,
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you can find what you need and do what you want without difficulties and without having to think about it too much.
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A plus is a conversational way to say advantage or benefit.
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If you get the hang of something, you learn how to do something, or you learn how to use something.
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You can say, for example, it's easy when you get the hang of it.
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If someone lets you down, they disappoint you by not doing what they said they were going to do.
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If a website is very reliable, you can say, for example, they never let me down.
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What about you?
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Are you usually a satisfied customer when you shop online?
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Tell us about a positive experience.
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Pause the video now and try to make a few sentences.
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For example, you could say, most of the time, I enjoy shopping online.
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I often order birthday presents online.
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Although it's very convenient, it makes me a bit nervous because obviously they need to arrive on the right day. So far, so good.
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They haven't let me down yet.
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Last year, I ordered a bunch of flowers for my mum and I was worried they might get damaged.
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I was very pleased when she told me that they'd arrived safe and sound and on the 8th of November.
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Done?
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Great.
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Let's look at our last point.
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Speaking of being let down, I've just had a really strange experience shopping online.
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Really?
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What happened?
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Well, I have an old laptop that I bought overseas a long time ago.
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Last year, I needed to buy a replacement battery and I couldn't find one anywhere.
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No one seemed to stock the exact type I needed.
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Yeah, I think the manufacturers do that on purpose.
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They just want you to buy a new computer.
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Right.
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Well, I persevered and eventually I found a company which had the battery, but they said it would take two months to deliver it.
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I didn't have any alternatives, So I went for it.
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Okay, and what happened?
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Well, first of all, the ordering process was really tricky.
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The website was so clunky.
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It looked like it was made in the 1990s and hadn't been updated since.
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I hate it when that happens. So annoying.
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Yep, but I was determined.
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So then I spent about six weeks tracking my battery as it made its way around the world.
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It showed that it had arrived in the country, but then it disappeared off the radar completely.
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I hated when that happened.
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I contacted the company, and they had no idea what had happened.
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And they sent me a refund.
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Okay, well, that's something, at least.
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I was ready to just call it quits.
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But then last week, I received a package from the same website.
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Don't tell me.
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Your battery finally arrived?
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Well, not exactly.
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The package contained a battery, but it was for a phone, not for a laptop.
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But it had my name and address, and so on.
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It's kind of weird, isn't it?
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Do they mix your order up with someone else's? Who knows?
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Anyhow, I gave up on them.
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It's too much hassle.
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Here are some sentences from the dialogue.
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Can you fill in the gaps? Could you remember?
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Let's check.
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What do these highlighted words mean?
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Do you know or can you guess from the context?
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Pause and think about it if you need more time.
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Stock, as a verb, means to have something for sale.
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You can use it in the verb phrase have something in stock.
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If a shop has something in stock, it's available and you can buy it.
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If something is out of stock, it's not available right now.
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Clunky means that something is badly designed and difficult to use.
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If your website is made on a budget, it'll probably be clunky.
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It's mostly used to talk about technology, which is not well designed or which is out of date.
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Call it quits means that you've been trying to do something for a while, but now you're giving up and you're not going to try anymore.
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After a long, frustrating customer service experience, you might decide to just call it quits and go home.
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Finally, hassle is a useful word to talk about bad customer service.
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Something which is a hassle is both difficult and annoying.
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If you describe something as a hassle, you're suggesting that it doesn't need to be this difficult.
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For example, if a website makes you fill out loads of forms to get a refund or cancel your subscription,
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you can describe that as a hassle.
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They're making it more difficult than it needs to be.
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Now it's your turn.
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Have you ever had a bad experience with shopping online?
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Tell us what happened.
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When you're ready, pause the video and say your answer out loud.
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Or write your answer down and share your experience with other students in the comments.
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That's it for this lesson.
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Thanks for watching.
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See you next time.
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Thank you.
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « Talking About Online Shopping - Spoken English Lesson ». Les mots qui reviennent le plus souvent : website, online, shopping, dialogue, customer. Cette vidéo contient 261 phrases et 2564 mots à répéter en shadowing. La partie parlée dure 20:23. Le locuteur parle à un rythme régulier d’environ 126 mots par minute, confortable pour le shadowing. 87 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre. 52 de ses 261 phrases sont des questions : un bon entraînement pour l’intonation interrogative et les réponses courtes.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| dialogue nom | /ˈdaɪəˌlɑɡ/ | dialogue, conversation |
| cloth nom | /klɒθ/ | tissu, étoffe |
| phrase nom | /ˈfɹeɪ̯z/ | expression |
| pause nom | /pɔːz/ | pause |
| hassle nom | /ˈhæsl̩/ | tracas, peine |
| downhill adverbe | /ˌdaʊnˈhɪl/ | en aval |
| intuitive adjectif | /ɪnˈtjuːɪtɪv/ | intuitif |
| satisfy verbe | /ˈsætɪsfaɪ/ | satisfaire |
| annoy verbe | /əˈnoɪ̯/ | gêner, ennuyer |
| subtitle nom | /ˈsʌbtaɪtəl/ | sous-titre |
| greeting nom | /ˈɡɹiːtɪŋ/ | salutation, salut |
| verb nom | /vɝb/ | verbe |
| vocabulary nom | /vəˈkæb.jə.lə.ɹi/ | vocabulaire, lexique |
| refund nom | /ɹɪˈfʌnd/ | remboursement |
| icon nom | /ˈaɪ.kɑn/ | icône |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| fill out verbe | /fɪl ˈaʊt/ | remplir, compléter |
| give up verbe | se rendre | |
| go back verbe | rentrer, retourner | |
| let down verbe | laisser tomber | |
| take over verbe | reprendre |
Des phrases à répéter
Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :
- What was the last thing you bought online?
- Do you want to watch this video with subtitles?
- Have you ever used these websites?
- If someone asks you what's their customer service like?
- Do they mix your order up with someone else's?
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect continu have/has been + -ing — une action commencée avant et toujours en cours | has been going · has been getting · you've been living |
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | Have you ever had · I've heard · I've never had |
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | are posted · being let · was made |
| Propositions relatives who / which + proposition — une précision sur une personne ou une chose | Next, which is · technology, which is · Something which is |
Prononciation à surveiller
Le locuteur utilise 50 contractions et formes réduites, comme you're, I've, don't. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: conversational /ˌkɒnvə(ɹ)ˈseɪʃənəl/, preposition /ˌpɹɛpəˈzɪʃən/, subscription /səbˈskɹɪpʃən/
- Mots longs — placez bien l’accent: intuitive /ɪnˈtjuːɪtɪv/, vocabulary /vəˈkæb.jə.lə.ɹi/, conversational /ˌkɒnvə(ɹ)ˈseɪʃənəl/, personalize /ˈpɜː.sə.nə.laɪz/, preposition /ˌpɹɛpəˈzɪʃən/
Les sons difficiles pour les francophones :
- /h/ — il se souffle, il n’est pas muet: hassle /ˈhæsl̩/, downhill /ˌdaʊnˈhɪl/, anyhow /ˈɛn.i.haʊ/, hurry /ˈhʌ.ɹi/, highlight /ˈhaɪˌlaɪt/
- /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: gauge /ˈɡeɪd͡ʒ/, manufacturer /ˌmænjʊˈfæktʃəɹə/
- /r/ anglais — langue recourbée, sans frotter la gorge: phrase /ˈfɹeɪ̯z/, greeting /ˈɡɹiːtɪŋ/, vocabulary /vəˈkæb.jə.lə.ɹi/, refund /ɹɪˈfʌnd/, conversational /ˌkɒnvə(ɹ)ˈseɪʃənəl/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme dialogue, cloth, phrase.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.