Shadowing Practice: Overcoming Service Blueprinting Frustrations - Learn English Speaking with Video
בחר מצב תרגול
כל מצב פותח חדר תרגול במסך מלא.
36 משפטים
אם המשפטים קצרים או ארוכים מדי, לחץ על ערוך כדי להתאים אותם.
1
We surveyed UX practitioners on their service blueprinting initiatives.
2
Through this research, we identified several common points of frustration.
3
So in this video, I'll highlight three frequently mentioned service blueprinting frustrations, and I'll give you some strategies to address them.
4
First up, we have the problem of finding allies and setting expectations.
5
Many respondents referenced challenges navigating organizational politics, motivating others to contribute in care, and aligning on their goals.
6
This is a common frustration point, not just for service blueprinting, but for other design initiatives like journey mapping.
7
So what do you do?
8
Well, I recommend keeping your core team small and filled with individuals who know about the experience that you want to blueprint.
9
Consider prioritizing individuals who are well known throughout your organization and have some decision-making pull.
10
These team members can bring positive sentiment to your service blueprinting initiative just by association.
11
When selling the concept of service blueprinting, be sure to highlight the value and how that work is relevant to you and your team.
12
Understanding what your stakeholders value can help you frame the initiative in a way that is most relevant to them, and that will keep them engaged and interested.
13
The next problem area concerns research.
14
Many respondents commented on the time it takes to gather research and the difficulties of collecting certain types of information.
15
With Service Blueprints, much of our research comes from the inside.
16
We want to know those internal people and processes that contribute to the experience.
17
We can't always decrease the amount of time needed for research, but we can split those responsibilities among our core team members.
18
So consider asking them to help you gather existing data related to the experience you want to blueprint.
19
If you're new to Service Blueprinting, I recommend starting with an experience that doesn't require much additional research.
20
This can help set you up for success because the effort to blueprint will be much lower, but the value remains high.
21
The last problem area I'll talk about relates to communicating and maintaining the blueprint.
22
Again, many participants reference challenges in the space specifically around sharing the artifact with their teams
23
and keeping the artifacts up to date.
24
These blueprints can communicate quite a lot of information, so to ensure your artifact is understandable and usable,
25
test your artifact like you test your interfaces.
26
Take an early version and put it in front of someone who hasn't seen it, then ask them to explain it back to you.
27
Iterate on your artifact until it's ready to be shared.
28
When sharing that blueprint, do so in an engaging way.
29
Don't just send an email for people to read, but consider a readout or including videos from the research to help your audience connect with the story you're trying to tell.
30
As you make changes to your experience, update your blueprint as needed.
31
I know that's subjective, but blueprinting probably isn't your only responsibility.
32
We don't want to spend all of our time evaluating rather than improving the experience.
33
Service blueprinting can be tricky, but like everything else in life, Practice and reflecting on your work is the only way to improve.
34
When you finish a project like this, reflect on what worked well for you and what you could do better.
35
Use that information to help you grow and improve your service blueprinting skill set.
36
Thank you.
הורד אפליקציה
כל מה שאתה צריך כדי לדבר בשטף
הגיית AIציון לכל משפט
תרגול IPAשלוט בכל צליל
אוצר מיליםבנה את מאגר המילים שלך
משחק אוצר מיליםלמד תוך כדי משחק
אותו ערוץ
C15
Are You Supporting Legacy Users?
Daily ConversationWorking Adults
B24
Usability Heuristic 1: Visibility of System Status
Daily ConversationWorking Adults
B26
Usability Heuristic 3: User Control & Freedom
Daily ConversationUniversity StudentsWorking Adults
C13
Democratizing User Research
Daily ConversationUniversity StudentsWorking Adults
C18
Types of Surveys to Run Throughout the Design Process
Daily ConversationWorking Adults
C12
How to Avoid Doing UX Theatre
Daily ConversationUniversity StudentsWorking Adults
B22
Storytelling in User Research
Daily ConversationWorking Adults
B22
UX Research Job Interviews: 5 Things to Showcase
Interview EnglishWorking Adults
B26
Validate Your Visual Design: 6 Methods
Business EnglishUniversity StudentsWorking Adults
C17
Usability Heuristic 2: Match Between the System and the Real World
Daily ConversationUniversity StudentsWorking Adults
C121
Design Systems vs. Style Guides
Business EnglishUniversity StudentsWorking Adults
C18
Design Thinking 101
Business EnglishUniversity StudentsWorking Adults
C121
Don’t Start with AI, Start with the Problem
Business EnglishUniversity StudentsWorking Adults
C114
Object-Oriented UX (OOUX)
Business EnglishUniversity StudentsWorking Adults
C112
Heuristic Evaluations: How to Plan, Conduct, and Report Results | Course Preview
Business EnglishUniversity StudentsWorking Adults
C13
Data vs. Findings vs. Insights
Business EnglishUniversity StudentsWorking Adults
C110
10 Usability Heuristics: From Theory to Practice | Course Preview
Business EnglishUniversity StudentsWorking Adults
C12
UX vs. UI
University StudentsWorking Adults
C1Input Controls: Design Patterns and Best Practices | Course Preview
Business EnglishUniversity StudentsWorking Adults
B2AI Strategy: 3 Key Questions
Business EnglishWorking Adults
FOR YOU
המלץ על סרטון
C11
182 משפטים
How to organize and present your design explorations for feedback
Business EnglishWorking Adults
C13
53 משפטים
Stop Getting Rejected By Your Boss (Copy This Framework)
Business EnglishWorking Adults
B24
22 משפטים
Unit 1 Lesson 3 Listening ex2
Business EnglishWorking Adults
B23
84 משפטים
What is the 8D report? (problem solving tools)
Business EnglishWorking Adults
B21
43 משפטים
Introducing: Company Knowledge
Business EnglishWorking Adults
C11
140 משפטים
How to Think Fast Before You Speak: Framework Thinking
Business EnglishWorking Adults
B21
422 משפטים
Customer Service Vs. Customer Experience
Business EnglishWorking Adults
B21
34 משפטים
Sales Tutorial - Customer problem-solving
Business EnglishWorking Adults
B24
98 משפטים
3 Powerful Resilience Team Building Activities
Business EnglishWorking Adults
C11
176 משפטים
Collaborating at work: The collaboration skills you need to succeed
Business EnglishWorking Adults
Vocabulary and speaking notes for this lesson
This video has 36 sentences and 565 words to shadow. The speech runs for 3:38. The speaker talks at a natural 155 words per minute, close to everyday conversation. 84% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| initiative noun | /ɪˈnɪʃ.ə.tɪv/ | A beginning; a first move. |
| frustration noun | /fɹʌsˈtɹeɪ.ʃən/ | The feeling of annoyance at impossibility from resistance or inability to achieve something. |
| reflect verb | /ɹɪˈflɛkt/ | To bend back (light, etc.) from a surface. |
| engage verb | /ɪnˈɡeɪd͡ʒ/ | To engross or hold the attention of; to keep busy or occupied. |
| contribute verb | /kənˈtɹɪb.jut/ | To give something that is or becomes part of a larger whole. |
| gather verb | /ˈɡæðɚ/ | To collect normally separate things. |
| highlight verb | /ˈhaɪˌlaɪt/ | To make prominent; emphasize. |
| communicate verb | /kəˈmjuːnɪkeɪt/ | To impart or transmit (information or knowledge) to someone; to make known, to tell. |
| skill noun | /skɪl/ | A capacity to do something well; a technique, an ability, usually acquired or learned, as opposed to abilities that are regarded as innate. |
| connect verb | /kəˈnɛkt/ | To join (to another object): to attach, or to be intended to attach or capable of attaching, to another object. |
| collect verb | /ˈkɑlɪkt/ | To gather together; amass. |
| difficulty noun | /ˈdɪfɪkəlti/ | The state of being difficult, or hard to do. |
| relate verb | /ɹɪˈleɪt/ | To tell in a descriptive way. |
| decrease verb | /dɪˈkɹiːs/ | Of a quantity, to become smaller. |
| interface noun | /ˈɪn(t)ɚˌfeɪs/ | The point of interconnection or contact between entities. |
Pronunciation to watch
The speaker uses 11 contractions and reduced forms, such as I'll, don't, you're. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: initiative /ɪˈnɪʃ.ə.tɪv/, frustration /fɹʌsˈtɹeɪ.ʃən/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, organizational /ˌɔː(ɹ)ɡənɪˈzeɪʃənəl/, practitioner /pɹækˈtɪʃənəɹ/
- Long words — get the stress right: initiative /ɪˈnɪʃ.ə.tɪv/, communicate /kəˈmjuːnɪkeɪt/, difficulty /ˈdɪfɪkəlti/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, organizational /ˌɔː(ɹ)ɡənɪˈzeɪʃənəl/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like initiative, frustration, reflect.
מהי טכניקת השאדואינג?
שאדואינג היא טכניקת למידת שפה מבוססת מדע שפותחה במקור להכשרת מתורגמנים מקצועיים ופופולרית על ידי הפוליגלוט ד"ר אלכסנדר ארגואלס. השיטה פשוטה אך עוצמתית: אתה מקשיב לאודיו באנגלית ילידית וחוזר עליו בקול רם מיד — כמו צל העוקב אחרי הדובר עם עיכוב של 1–2 שניות בלבד. בניגוד להאזנה פסיבית או תרגילי דקדוק, שאדואינג מכריח את המוח והשרירים בפה לעבד ולשחזר דפוסי דיבור אמיתיים בו זמנית. מחקרים מראים שזה משפר משמעותית את דיוק ההגייה, האינטונציה, הקצב, הדיבור המחובר, הבנת השמיעה ושטף הדיבור — מה שהופך אותו לאחת השיטות היעילות ביותר להכנה לIELTS Speaking ולתקשורת באנגלית בעולם האמיתי.