Pratique du Shadowing: Overcoming Service Blueprinting Frustrations - Apprendre l'anglais à l'oral avec la vidéo
Création de la leçon...
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We surveyed UX practitioners on their service blueprinting initiatives.
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Through this research, we identified several common points of frustration.
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So in this video, I'll highlight three frequently mentioned service blueprinting frustrations, and I'll give you some strategies to address them.
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First up, we have the problem of finding allies and setting expectations.
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Many respondents referenced challenges navigating organizational politics, motivating others to contribute in care, and aligning on their goals.
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This is a common frustration point, not just for service blueprinting, but for other design initiatives like journey mapping.
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So what do you do?
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Well, I recommend keeping your core team small and filled with individuals who know about the experience that you want to blueprint.
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Consider prioritizing individuals who are well known throughout your organization and have some decision-making pull.
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These team members can bring positive sentiment to your service blueprinting initiative just by association.
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When selling the concept of service blueprinting, be sure to highlight the value and how that work is relevant to you and your team.
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Understanding what your stakeholders value can help you frame the initiative in a way that is most relevant to them, and that will keep them engaged and interested.
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The next problem area concerns research.
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Many respondents commented on the time it takes to gather research and the difficulties of collecting certain types of information.
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With Service Blueprints, much of our research comes from the inside.
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We want to know those internal people and processes that contribute to the experience.
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We can't always decrease the amount of time needed for research, but we can split those responsibilities among our core team members.
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So consider asking them to help you gather existing data related to the experience you want to blueprint.
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If you're new to Service Blueprinting, I recommend starting with an experience that doesn't require much additional research.
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This can help set you up for success because the effort to blueprint will be much lower, but the value remains high.
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The last problem area I'll talk about relates to communicating and maintaining the blueprint.
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Again, many participants reference challenges in the space specifically around sharing the artifact with their teams
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and keeping the artifacts up to date.
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These blueprints can communicate quite a lot of information, so to ensure your artifact is understandable and usable,
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test your artifact like you test your interfaces.
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Take an early version and put it in front of someone who hasn't seen it, then ask them to explain it back to you.
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Iterate on your artifact until it's ready to be shared.
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When sharing that blueprint, do so in an engaging way.
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Don't just send an email for people to read, but consider a readout or including videos from the research to help your audience connect with the story you're trying to tell.
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As you make changes to your experience, update your blueprint as needed.
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I know that's subjective, but blueprinting probably isn't your only responsibility.
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We don't want to spend all of our time evaluating rather than improving the experience.
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Service blueprinting can be tricky, but like everything else in life, Practice and reflecting on your work is the only way to improve.
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When you finish a project like this, reflect on what worked well for you and what you could do better.
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Use that information to help you grow and improve your service blueprinting skill set.
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Thank you.
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Vocabulaire et conseils d’expression pour cette leçon
Cette vidéo contient 36 phrases et 565 mots à répéter en shadowing. La partie parlée dure 3:38. Le locuteur parle à un rythme naturel d’environ 155 mots par minute, proche d’une conversation courante. 84 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
15 mots de la vidéo à retenir, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| initiative nom | /ɪˈnɪʃ.ə.tɪv/ | initiative |
| frustration nom | /fɹʌsˈtɹeɪ.ʃən/ | frustration |
| reflect verbe | /ɹɪˈflɛkt/ | refléter, réfléchir |
| engage verbe | /ɪnˈɡeɪd͡ʒ/ | attirer l'attention |
| contribute verbe | /kənˈtɹɪb.jut/ | contribuer |
| gather verbe | /ˈɡæðɚ/ | ramasser |
| highlight verbe | /ˈhaɪˌlaɪt/ | mettre en valeur, souligner |
| communicate verbe | /kəˈmjuːnɪkeɪt/ | communiquer |
| skill nom | /skɪl/ | habileté, compétence |
| connect verbe | /kəˈnɛkt/ | accoupler, connecter |
| collect verbe | /ˈkɑlɪkt/ | rassembler, recueillir |
| difficulty nom | /ˈdɪfɪkəlti/ | difficulté |
| decrease verbe | /dɪˈkɹiːs/ | diminuer |
| interface nom | /ˈɪn(t)ɚˌfeɪs/ | interface |
| ally nom | /ˈæl.aɪ/ | allié, alliée |
Prononciation à surveiller
Le locuteur utilise 11 contractions et formes réduites, comme I'll, don't, you're. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: initiative /ɪˈnɪʃ.ə.tɪv/, frustration /fɹʌsˈtɹeɪ.ʃən/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, organizational /ˌɔː(ɹ)ɡənɪˈzeɪʃənəl/, practitioner /pɹækˈtɪʃənəɹ/
- Mots longs — placez bien l’accent: initiative /ɪˈnɪʃ.ə.tɪv/, communicate /kəˈmjuːnɪkeɪt/, difficulty /ˈdɪfɪkəlti/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, organizational /ˌɔː(ɹ)ɡənɪˈzeɪʃənəl/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme initiative, frustration, reflect.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.