Shadowing Practice: Information day: Training courses for workers in the hospitality industry: Vol 2 Test 9 Section 2 - Learn English Speaking with Video
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Now turn to Section 2.
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Section 2.
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You will hear a talk by the organizer of an Information Day about training courses for workers in hotels,
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restaurants, and other parts of the hospitality industry.
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First, you have some time to look at questions 11 to 15.
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Thank you.
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Now listen carefully and answer questions 11 to 15.
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Morning, everyone.
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My name is John.
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I've worked in the hospitality industry for 20 years, here and all around the world.
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I've done it all, washing dishes and cafes, waiting tables, hotel work.
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I've been better at some of these roles than others, to be honest, but what I've always loved is the incredible variety of workmates I've had over the years.
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Today, I want to introduce some of the training courses available here at the college.
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So, today's program.
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This morning, there will be short presentations about different hospitality jobs.
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Then, this afternoon, there will be workshops where you can explore these ideas in more detail.
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So, your first presentation is on restaurant service.
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Another session focuses on kitchen assistants who help the cooks in the kitchen.
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This is a great way to learning cooking skills.
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There's an amazing number of traditional techniques to learn.
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You'd be surprised how many top chefs in expensive restaurants started out as a kitchen assistant.
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But be warned, kitchen assistants arrive at work first and leave last.
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So think hard about whether you can cope with the commitment.
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The session about porters, cleaners, and dishwashers is a popular one.
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These positions are good for students especially because they require no experience.
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Dishwashers have to work late into the evening.
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No surprises there.
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A porter's role is more important than many people realize
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because guests' first impression are formed by the staff they meet on arrival.
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Cleaners will usually be doing shift work, which may or may not suit you depending on your situation.
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Another popular session looks at the role of the receptionist.
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This is a key role.
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You have to deal with every part of the hotel.
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So, having reception work on your CV
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or resume is often a good way of moving your career forward in the long run.
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But having said that, they can be challenging, you know.
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Dealing with people from all around the world.
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You have to already be good at working under a lot of pressure.
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You can't work out how to do it on the job.
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For any of these jobs, you'll usually have an interview.
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So there's also a session on interview skills.
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Now, frankly, for the less skilled roles, the interview will be pretty quick.
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But for some of the jobs I've the interview is just as important as it is in other types of employment.
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Basically, the key to coming across well is the same today as it was when I started 20 years ago.
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And the good thing is, it's not too difficult to develop these skills with a little training and rehearsal.
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Before you hear the rest of the talk, you have some time to look at questions 16 to 20.
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Now listen and answer questions 16 to 20.
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Okay, then this afternoon we'll have the workshops.
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They'll be held in various classrooms around the college.
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So if you have a look at your college plan, I'll tell you where they're going to be.
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Now at the moment we're in the hall.
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You'll see it at the bottom of your plan.
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So if you want to go to the workshop on restaurant service, go out of the hall and turn right.
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Walk along to the office and it's the classroom immediately next door to that.
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For kitchen hands, when you come out of the hall, you'll see the square in front of you.
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Cross to the other side of the square and you'll see a block of two classrooms.
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You want the one on the left.
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Now, porters, cleaners, and dishwashers.
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You want to find a block of classes on the northern side of the college.
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There's a long block of classrooms and you want the one at the eastern end.
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For the receptionist workshop, turn right out of the hall and go past the office.
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Then head up north between the two sets of classrooms.
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You'll come to the first-in room on your left, and it's the classroom directly opposite that.
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For those of you who are wanting to brush up on your interview skills, there's an interview skills workshop.
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You see that on the western side of the square, there's a single large classroom.
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That's in there.
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Okay, now let's move on to look at...
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That is the end of Section 2.
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You now have half a minute to check your answers.
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “Information day: Training courses for workers in the hospitality industry: Vol 2 Test 9 Section 2”. The speaker keeps coming back to these words: classroom, interview, workshop, kitchen, skills. This video has 69 sentences and 778 words to shadow. The speech runs for 6:43. The speaker talks at a steady 116 words per minute, a comfortable pace for shadowing. 88% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.
Key vocabulary in this video
The 15 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| classroom noun | /ˈklɑːsɹʊm/ | A room, often in a school, where classes take place. |
| workshop noun | /ˈwɝk.ʃɑp/ | A room, especially one which is not particularly large, used for manufacturing or other light industrial work. |
| dishwasher noun | /ˈdɪʃˌwɑʃɚ/ | A machine for washing dishes. |
| hospitality noun | /ˌhɑ.spɪˈtæl.ə.ti/ | The act or service of welcoming, receiving, hosting, or entertaining guests; an appropriate attitude of openness, respect, and generosity toward guests. |
| cleaner noun | /ˈkli.nɚ/ | A person whose occupation is to clean things, especially rooms, floors, and windows. |
| receptionist noun | /ɹɪˈsɛp.ʃə.nɪst/ | An employee (such as a secretary) who works in reception (receiving visitors and/or calls) for a person or business, especially an office. |
| porter noun | /ˈpɔɹtɚ/ | A person who carries luggage and related objects; (historically) one who carried luggage or did manual labour in the transloading of cargo. |
| presentation noun | /ˌpɹɛzn̩ˈteɪʃn̩/ | The act of presenting, or something presented. |
| workmate noun | Somebody with whom one works; a coworker. | |
| organizer noun | /ˈɔɹɡənaɪzɚ/ | A person who arranges the details of a public event. |
| rehearsal noun | /ɹɪˈhɝsl̩/ | The practising of something which is to be performed before an audience, usually to test or improve the interaction between several participating people, or to… |
| warn verb | /woɹn/ | To make (someone) aware of impending danger, evil, etc. |
| frankly adverb | /fɹæŋkli/ | In a frank or candid manner, especially in a way that may seem too open, excessively honest, or slightly blunt. |
| cafe noun | /ˌkæˈfeɪ/ | A convenience store, originally one that sold coffee and similar basic items. |
| resume verb | /ˈɹɛz.ə.meɪ/ | To start (something) again that has been stopped or paused from the point at which it was stopped or paused; continue, carry on. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| come across verb | To change sides; to cross over to work for the opposition. | |
| go past verb | To elapse. (said of time) | |
| head up verb | To lead or take the lead in; to direct; to take charge of. | |
| start out verb | To emerge suddenly; to jump out. | |
| work out verb | /ˌwɝk ˈaʊt/ | To calculate. |
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Present perfect have/has + past participle — a past action that still matters now | I've worked · I've done · I've been |
| Passive voice be + past participle — the focus is on what happens, not who does it | be warned · are formed · be held |
| Future with “will” will + verb — a decision, promise or prediction | will hear · will be · will usually be |
| Obligation: must / have to / need to saying that something is necessary | have to work · have to deal · have to already be |
Pronunciation to watch
The speaker uses 18 contractions and reduced forms, such as I've, you'll, can't. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: workshop /ˈwɝk.ʃɑp/, dishwasher /ˈdɪʃˌwɑʃɚ/, receptionist /ɹɪˈsɛp.ʃə.nɪst/, presentation /ˌpɹɛzn̩ˈteɪʃn̩/, dish /dɪʃ/
- Long words — get the stress right: hospitality /ˌhɑ.spɪˈtæl.ə.ti/, receptionist /ɹɪˈsɛp.ʃə.nɪst/, organizer /ˈɔɹɡənaɪzɚ/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like classroom, workshop, dishwasher.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.