Shadowing Practice: What Can I Do For You? - At the BANK | Real English Conversation - Learn English Speaking with YouTube
B1
In the bank.
201 sentences
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In the bank.
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Today, we will study activities in the bank.
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Let's watch this video and see what people do in the bank.
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Situation 1.
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How to open a bank card.
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Excuse me?
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Yes, please.
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What can I help you with?
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I want to open a bank card.
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Could you help me, please?
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What kind of bank card do you want to open?
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I don't really know about it.
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Can you introduce about kind of card in your bank? Of course.
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Do you already have a bank account in our bank?
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Yes, I have used your bank for five months.
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Okay, let me tell you some information about our card service.
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Currently, we are providing different types of bank cards.
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Each kind of bank card suits you for a different purpose.
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First we have a debit card.
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This is the most popular card in our bank.
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You can use a debit card to pay for goods and services with money in your bank account.
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Besides, you are also able to transfer your money to other people through this card quickly and safely.
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You will have to pay $2 each month to maintain your card.
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In addition, the money in the account needs to be bigger than $5.
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Will I have to pay a fee to open this card?
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No, you don't need to do that.
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It's free.
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I understand.
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Next, you will also open a new credit card.
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It allows you to borrow our money to proceed with your payment.
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You have to prove your main account and your monthly income to be approved for this card.
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Our bank has a lot of incentive for bank holders who uses a credit card.
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So, I recommend you using this type of bank card. That sounds interesting.
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I love this card.
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If you often use international payment,
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you can open a Visa card.
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It helps you conveniently purchase in foreign countries.
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Hmm.
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Actually, I never buy anything in other nations.
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So, which type of card will you choose among them?
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Credit card, please.
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Okay, please fill in your information in this form carefully.
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Could you give me your identity card?
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Here you are.
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If you have any questions,
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don't hesitate to ask me.
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After filling this form, you can sit here and wait for me for about 15 minutes.
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Then you can go home and we'll send your credit card to the address you wrote in this form.
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Okay, thank you so much.
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You're welcome.
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Situation 2.
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Withdraw money in the bank.
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Hello sir, what can I do for you?
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Hi, my name is Ben.
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I want to withdraw my money.
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Could you help me please?
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Yes, Mr. Ben.
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Firstly, I need some information about you to find your account in our system.
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Could you tell me your full name and your identity number?
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My full name is Ben Daniel.
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My identity number is 12463466.
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Here is my identity card.
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Okay, let me check.
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Here I see.
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Ben Daniel.
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You have $5,000 in the bank right now.
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How much money do you want to withdraw?
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Yeah.
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I need $3,000 now.
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My phone was crashed yesterday and it couldn't be repaired.
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So I need to buy a new phone.
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The shop requires me to pay in cash.
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Okay, Ben, I understand.
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Now I will proceed with your withdrawal procedure for you now.
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You want to have $3,000 cash, right?
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Yes, $3,000.
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Okay, your account balance is $2,000.
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Please wait for me for a while.
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I'll be back soon with your money.
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Okay.
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Here is your $3,000 and your bill.
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Please check them carefully before signing in this bill.
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Let me check it now.
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It is exactly the money I need.
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By the way, do you want to do anything else?
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No, I just need to withdraw money.
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So thank you for using our service.
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I hope you have a good day.
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Thank you so much.
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Situation 3.
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How to take back my bank account's password.
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Good morning, sir.
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What can we help you with?
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Hello.
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Could you take my password back?
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I've not logged into my bank account on my phone since yesterday.
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Yes, but first, could you tell me your name and give me your identity card?
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I need to check your data in our system.
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Tom Gray, here is my identity card.
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Please tell me the last time you accessed our app successfully.
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I can't remember exactly when, maybe last week.
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I use your service to send my son some money.
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Do you receive any notification about your money is lost?
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No, I don't.
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Okay, it means your account isn't hacked by bad guys.
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Yes, how to recover my password?
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Don't worry, I'll reset your password for you.
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Then you can log in to your account normally.
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Your account name is Thomas, right?
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Yes, it is.
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Okay, please read this information.
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We will provide you a new password.
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You can change it anytime you want through banking app in your phone.
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Please remember that your password needs to include a capital,
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number, and at least eight characters.
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And please remember your new password.
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You can write it on a paper and keep it in a safe place.
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Okay, I got it.
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Here is your new password.
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You should try logging into your account on your phone by using the new password.
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Let me check.
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It's okay.
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Thank you for recovering my password.
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Is there any fee for it?
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No, Mr. Tom, it's free.
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Thank you for using our service.
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If you have any problems,
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please call 321-5324 to receive our help.
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Goodbye, sir.
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Situation 4.
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Borrow money from the bank.
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Number 48, please.
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I'm here.
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Good morning, what can I do for you?
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Hi, my name is Anna.
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I want to borrow money to open a new restaurant.
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Okay Anna, could you give me your identity card and fill in your information in this form?
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Yes, here is my identity card.
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After that, please give me information about your collateral.
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Here, please.
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Hmm, let me see.
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Okay, this asset is acceptable.
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How much money do you want to borrow?
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It could be $5,000.
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I need to buy a lot of furniture and cooking equipment as well.
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Please fill this money in this form.
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Yes, I have filled it.
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Now you have to make a loan contract.
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It will include your personal document,
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namely a photocopy of your identity card,
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your current asset, collateral information.
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I already bring them here.
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Good Anna.
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Let me check all of them one more time.
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They are okay.
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Please wait for a while.
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I'll bring you the money you need.
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Okay.
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Here is your money and a firm document.
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You should check this money and then sign in this document.
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Okay, this is $5,000.
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Thank you so much!
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You are welcome.
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Have a nice day and I hope your restaurant will rapidly grow.
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Situation 5.
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How to deposit money in a bank.
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Good morning.
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Can I help you with something?
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Hello, I'm Kim.
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I want to open a passbook to keep my money there.
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Have you ever used our service before?
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Yes, I currently have a bank account here.
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Okay, let me introduce about our service.
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You can open a passbook and deposit your money in our bank.
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The current interest rate in our bank is 12% a year.
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You can withdraw your money anytime you want.
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Besides, you will receive a lot of incentives when becoming a new passbook owner.
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Please fill in all your information in this form carefully.
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Okay, I will fill it now.
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How much money will you deposit? About $4,000 cash.
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I bring them here.
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Could you give me that money to check? Of course.
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Here, please.
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Okay, let me see.
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It's exactly $4,000.
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Could you lend me your identity card?
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I will use it to create a new passbook in our system.
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Yes, of course.
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Okay, I will take some minutes to proceed with this procedure.
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You can drink tea and wait for me.
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Hmm, I don't like to drink tea.
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I love coffee.
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Sorry, we don't have coffee for you.
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It's okay.
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I'll sit here and read more about your service.
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Okay, Kim.
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Thank you for believing in our service.
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Thanks for watching.
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Don't forget to like, share, comment on my video.
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Please, subscribe to Learn English with Jessica channel to watch more helpful videos.
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Goodbye!
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Context & Background
In the video titled "What Can I Do For You? - At the BANK," viewers are introduced to a real-life scenario that occurs in a banking environment. The dialogue centers around a customer seeking assistance with opening a bank card. Such dialogues are crucial for learners as they provide a realistic context for language use and common banking terminology. By understanding these interactions, learners can better navigate their financial needs in English-speaking countries, enhance their vocabulary, and gain confidence in financial discussions.
Top 5 Phrases for Daily Communication
- “What can I help you with?” - A typical welcoming phrase used by bank employees to assist customers.
- “I want to open a bank card.” - A straightforward expression that highlights the customer's intent.
- “Could you help me, please?” - A polite request for assistance that can be applied in many scenarios.
- “I don’t really know about it.” - An honest way to express lack of knowledge, encouraging further explanation.
- “What type of card do you want to open?” - A common question that guides the conversation toward the customer’s needs.
Step-by-step Shadowing Guide
To effectively improve your spoken English through this banking dialogue, consider using the shadowing technique. Follow these steps for optimal practice:
- Listen to the Dialogue: Start by watching the video and fully immersing yourself in the conversation. Pay attention to the tone and pace of each speaker.
- Repeat Segment by Segment: Use the shadow speak method: pause after each line and attempt to repeat it exactly as you heard it. This will help you with improve English pronunciation.
- Focus on Intonation: Note how the speakers change their intonation based on the context; this is essential for sounding natural in your english speaking practice.
- Practice with a Partner: If possible, find a language partner to simulate the banking conversation. Take turns being the bank teller and the customer.
- Record Yourself: After several shadowing sessions, record your own voice to evaluate your pronunciation and fluency. This is particularly beneficial for those preparing for the IELTS speaking practice.
By engaging in this structured practice, learners can enhance their communication skills in banking scenarios, making them feel more prepared for similar real-life situations. The application of practical vocabulary and phrases not only aids in immediate comprehension but also builds a strong foundation for future learning.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.
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