Shadowing Practice: What Is A Quality Management System (QMS) | Introduction To Quality Management System | Simplilearn - Learn English Speaking with Video
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Hi everyone and welcome to this video on what is quality management.
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As we all know, project management is all about getting things done and doing it well.
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And that's where quality management comes in.
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Quality management is like the secret ingredient that helps us make sure that our projects are top notch from start to finish.
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Just like we use recipes to make sure that our cookies come out just right, Quality management helps us make sure that our projects are on the right track.
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It's like having a recipe for success.
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Quality management is all about making sure
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that everything we do meets the customer needs and that everything is done in the right way.
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We need to plan and manage quality from the very beginning of the project all the way through to the end.
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It's a little bit like having a quality control inspector checking our work, but it's really important because it helps us make sure
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that everything is done right and that our customers get exactly what they need.
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In this video, we are going to discuss about what is quality management.
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But before that, if you enjoy watching these videos and find them attractive, then subscribe to our YouTube channel because we bring you the very best videos daily.
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Also, press the bell icon to never miss any updates from Simply Learn.
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Are you ready to take your project management skills to the next level?
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Well, look no further.
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Introducing Simply Learn's postgraduate program in project management.
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This comprehensive certificate program is designed to equip you with the essential skills
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and knowledge needed to excel in the field of project managing.
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This program covers a wide range of topics, including strategizing and management in project, program risk, quality complexity management,
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customer-centered digital transformation, PMO implementation, and agile and scrum skills.
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By completing this course, you will have the opportunity to earn 146 professional development units for maintaining CCR and PMI certification.
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It's a comprehensive package that ensures you are well-equipped for success in the project management field.
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In this project management certificate program, you will learn about the operational and leadership skills required to deliver large, complex, transformational projects.
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This project management program includes an industry-aligned project and one capstone project to showcase your skills to the hiring manager.
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So what are you waiting for?
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Find the course link mentioned in the description box below.
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Without any further delay, let's get started.
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Imagine you're a customer excitedly unboxing a brand new gadget, but as you start using it,
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you encounter numerous issues like glitches and poor performance and frustrating user experiences.
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Now imagine the opposite, a seamless, reliable, and satisfying experience.
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What makes the difference?
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That's where Quality Management System comes into play.
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Quality Management System, or QMS, is a set of processes,
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policies, and procedures that ensures that an organization consistently delivers products or services that meet or exceed customer expectations.
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It's like a well-choreographed dance, guiding every step of the way towards perfection.
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A QMS is built on several key elements, like quality planning, control assurance, and improvement.
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So let's break them down.
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The first key element in QMS is the customer requirement.
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Customer requirements refers to the expectations, needs, and specifications of customers regarding the products or service provided by an organization.
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Understanding and meeting customer requirements is a fundamental aspect of quality management.
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Next comes quality planning.
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Quality planning is the foundation of a QMS.
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It involves defining clear objectives, setting new quality standards, and identifying the resources needed to achieve them.
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They think of this as starting the course for success.
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Next is quality control.
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Quality control ensures that products or services meet the defined standards.
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It involves inspections, tests, and measurements throughout the production process.
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Like a vigilant guardian, it catches any defects or deviations from the norm.
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Quality assurance goes beyond just catching mistakes.
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It focuses on preventing them in the first place.
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It involves establishing systems and procedures to ensure quality is built into every step of the process, from design to delivery.
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Continuous improvement is the secret ingredient that keeps a QMS thriving.
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It is all about embracing change, gathering feedback, analyzing data, and making iterative enhancements.
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With continuous improvement, organizations can stay ahead of the curve and continually exceed expectations.
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All these features need to be fulfilled in order to manage or deliver a great product or service to satisfy the customer.
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Now, let's understand the principles and elements of a quality management system.
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Customer Focus The primary focus of a QMS is to understand and meet customer requirements.
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By placing the customer at the center of all the processes and decisions,
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organizations can ensure that their products or services consistently deliver value and exceed customer expectations.
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Leadership Effective leadership is essential for establishing a quality-focused culture within an organization.
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Leaders provide a clear vision, set quality objectives, and foster a supportive environment where employees are motivated to contribute to the QMS.
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Involvement of people Recognizing that employees are the driving force behind quality, a QMS encourages the involvement and empowerment of people at all levels.
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Engaged and well-trained employees contribute their skills, knowledge, and expertise to improve processes and drive continuous improvement.
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Process Approach A QMS adopts a process-oriented approach,
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viewing activities as interconnected processes that collectively contribute to the achievement of quality objectives.
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By identifying and managing these processes, organizations can streamline operations, improve efficiency, and enhance overall performance.
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Systematic Approach to Management A QMS emphasizes the importance of systematic approach to managing quality.
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It involves identifying, analyzing, and managing interrelated processes to ensure consistency, reliability, and effectiveness throughout the organization.
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Continual Improvement Continuous improvement is the core of a QMS.
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Organizations actively seek opportunities for enhancement, gather data and feedback, and implement changes to enhance their products, processes, and systems.
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Through ongoing learning and adaptations, organizations strive for excellence.
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Factual Decision Making Decisions within a QMS are based on factual analysis and data-driven insight rather than assumptions or personal opinions.
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Organizations collect, analyze, and interpret data to make informed decisions that lead to better outcomes and improved performance.
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Mutually beneficial supplier relationships.
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A QMS recognizes the importance of strong relationships with suppliers.
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Collaborative partnerships based on shared goals and trust enable organizations to work closely with suppliers to ensure the quality of incoming materials,
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enhance supply chain efficiency, and deliver value to customers.
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By embracing these principles, organizations can establish a robust QMS that drives continuous improvement, customer satisfaction, and sustainable success.
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So let's take a minute here
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and hear from our learners who have experienced massive success in their careers through a postgraduate program in Project Management.
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Why bother with a QMS?
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Well, the benefits of a QMS are numerous.
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Enhanced customer satisfaction.
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A QMS ensures that Customers receive products or services that consistently meet their needs and expectations, leading to delighted customers who keep coming back for more.
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Increased efficiency and cost savings.
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By streamlining processes, reducing waste, and eliminating errors, a QMS helps organizations operate more efficiently,
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resulting in significant cost saving and improved profitability.
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Regulatory compliance.
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In industries with strict regulations, a QMS becomes invaluable.
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It helps organizations stay in compliance, avoid penalties, and build trust with regulatory bodies.
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And with that, we have come to the end of this video on quality management systems.
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From quality planning to continuous improvement, a well-implemented QMS can revolutionize any organization, setting the stage for unparalleled success.
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That's all for this video.
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I hope you found this video useful.
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If you still have questions regarding this topic, please feel free to drop them down in the comment section below
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and our team of experts will definitely answer them for you.
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Thank you so much for being here today and we'll see you next time.
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Until then, keep learning and stay tuned to Simply Learn.
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Hi there.
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If you like this video, subscribe to the Simply Learn YouTube channel and click here to watch similar videos.
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Vocabulary and speaking notes for this lesson
This video has 102 sentences and 1342 words to shadow. The speech runs for 8:49. The speaker talks at a natural 152 words per minute, close to everyday conversation. Only 78% of the words are among the 3,000 most common in English, so the vocabulary is demanding.
Key vocabulary in this video
15 less common words from the video, with pronunciation and meaning:
- continuous /kənˈtɪn.juː.əs/ (adjective) — Without stopping; without a break, cessation, or interruption.
- expectation /ˌɛk.spɛkˈteɪ.ʃən/ (noun) — The act or state of expecting or looking forward to an event as about to happen.
- involve /ɪnˈvɑlv/ (verb) — To have (something) as a component or a related part; to comprise, to include.
- requirement /ɹɪˈkwaɪɹmənt/ (noun) — A necessity or prerequisite; something required or obligatory. Its adpositions are generally of in relation to who or what has given it, on in relation to whom…
- enhance /ɪnˈhæns/ (verb) — To augment or make something greater.
- establish /ɪˈstæb.lɪʃ/ (verb) — To make stable or firm; to confirm.
- efficiency /ɪˈfɪʃ.ən.si/ (noun) — The extent to which a resource is used for the intended purpose.
- objective /ɒbˈd͡ʒɛk.tɪv/ (noun) — A material object that physically exists.
- contribute /kənˈtɹɪb.jut/ (verb) — To give something that is or becomes part of a larger whole.
- consistently /kənˈsɪstəntli/ (adverb) — In a consistent manner.
- exceed /ɪkˈsiːd/ (verb) — To be larger, greater than (something).
- analyze /ˈæn.əˌlaɪz/ (verb) — To subject to analysis.
- supplier /səˈplaɪə/ (noun) — One who supplies; a provider.
- topic /ˈtɑpɪk/ (noun) — A subject; a theme; a category or general area of interest.
- procedure /pɹəˈsiː.d͡ʒə/ (noun) — A particular method for performing a task.
Phrasal verbs you will hear
- build into /bɪldˈɪn.tu/ (verb) — to add components to a larger entity without interfering with the purpose or functionality of the larger entity
- build on /bɪldɑn/ (verb) — To add additional elements or components to (a framework, a concept, a device, etc.) in order to extend it.
- come in /ˌkʌm ˈɪn/ (verb) — To enter.
- come into (verb) — To obtain (usually money or property), especially through inheritance.
- come out /ˌkʌm ˈaʊt/ (verb) — To be discovered; to be revealed.
- do in (verb) — To kill or end; to defeat.
- hear from (verb) — To receive updates or opinions from (someone).
- stay in (verb) — To remain at home.
Pronunciation to watch
- The “th” sounds: gather /ˈɡæðɚ/, bother /ˈbɑðɚ/, thrive /θɹajv/
- The “sh” and “zh” sounds: expectation /ˌɛk.spɛkˈteɪ.ʃən/, establish /ɪˈstæb.lɪʃ/, efficiency /ɪˈfɪʃ.ən.si/, satisfaction /sætɪsˈfækʃən/, assurance /əˈʃʊɹəns/
- Long words — get the stress right: continuous /kənˈtɪn.juː.əs/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, efficiency /ɪˈfɪʃ.ən.si/, consistently /kənˈsɪstəntli/, comprehensive /ˌkɑm.pɹəˈhɛn.sɪv/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
- Record yourself and compare with the original, paying attention to words like continuous, expectation, involve.
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Passive voice be + past participle — the focus is on what happens, not who does it | is done · is designed · is built |
| Present perfect have/has + past participle — a past action that still matters now | have experienced · have come |
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.