Prática de Shadowing: What Is A Quality Management System (QMS) | Introduction To Quality Management System | Simplilearn - Aprenda a falar inglês com vídeo
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Hi everyone and welcome to this video on what is quality management.
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As we all know, project management is all about getting things done and doing it well.
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And that's where quality management comes in.
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Quality management is like the secret ingredient that helps us make sure that our projects are top notch from start to finish.
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Just like we use recipes to make sure that our cookies come out just right, Quality management helps us make sure that our projects are on the right track.
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It's like having a recipe for success.
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Quality management is all about making sure
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that everything we do meets the customer needs and that everything is done in the right way.
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We need to plan and manage quality from the very beginning of the project all the way through to the end.
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It's a little bit like having a quality control inspector checking our work, but it's really important because it helps us make sure
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that everything is done right and that our customers get exactly what they need.
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In this video, we are going to discuss about what is quality management.
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But before that, if you enjoy watching these videos and find them attractive, then subscribe to our YouTube channel because we bring you the very best videos daily.
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Also, press the bell icon to never miss any updates from Simply Learn.
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Are you ready to take your project management skills to the next level?
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Well, look no further.
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Introducing Simply Learn's postgraduate program in project management.
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This comprehensive certificate program is designed to equip you with the essential skills
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and knowledge needed to excel in the field of project managing.
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This program covers a wide range of topics, including strategizing and management in project, program risk, quality complexity management,
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customer-centered digital transformation, PMO implementation, and agile and scrum skills.
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By completing this course, you will have the opportunity to earn 146 professional development units for maintaining CCR and PMI certification.
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It's a comprehensive package that ensures you are well-equipped for success in the project management field.
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In this project management certificate program, you will learn about the operational and leadership skills required to deliver large, complex, transformational projects.
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This project management program includes an industry-aligned project and one capstone project to showcase your skills to the hiring manager.
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So what are you waiting for?
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Find the course link mentioned in the description box below.
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Without any further delay, let's get started.
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Imagine you're a customer excitedly unboxing a brand new gadget, but as you start using it,
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you encounter numerous issues like glitches and poor performance and frustrating user experiences.
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Now imagine the opposite, a seamless, reliable, and satisfying experience.
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What makes the difference?
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That's where Quality Management System comes into play.
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Quality Management System, or QMS, is a set of processes,
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policies, and procedures that ensures that an organization consistently delivers products or services that meet or exceed customer expectations.
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It's like a well-choreographed dance, guiding every step of the way towards perfection.
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A QMS is built on several key elements, like quality planning, control assurance, and improvement.
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So let's break them down.
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The first key element in QMS is the customer requirement.
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Customer requirements refers to the expectations, needs, and specifications of customers regarding the products or service provided by an organization.
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Understanding and meeting customer requirements is a fundamental aspect of quality management.
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Next comes quality planning.
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Quality planning is the foundation of a QMS.
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It involves defining clear objectives, setting new quality standards, and identifying the resources needed to achieve them.
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They think of this as starting the course for success.
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Next is quality control.
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Quality control ensures that products or services meet the defined standards.
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It involves inspections, tests, and measurements throughout the production process.
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Like a vigilant guardian, it catches any defects or deviations from the norm.
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Quality assurance goes beyond just catching mistakes.
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It focuses on preventing them in the first place.
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It involves establishing systems and procedures to ensure quality is built into every step of the process, from design to delivery.
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Continuous improvement is the secret ingredient that keeps a QMS thriving.
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It is all about embracing change, gathering feedback, analyzing data, and making iterative enhancements.
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With continuous improvement, organizations can stay ahead of the curve and continually exceed expectations.
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All these features need to be fulfilled in order to manage or deliver a great product or service to satisfy the customer.
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Now, let's understand the principles and elements of a quality management system.
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Customer Focus The primary focus of a QMS is to understand and meet customer requirements.
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By placing the customer at the center of all the processes and decisions,
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organizations can ensure that their products or services consistently deliver value and exceed customer expectations.
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Leadership Effective leadership is essential for establishing a quality-focused culture within an organization.
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Leaders provide a clear vision, set quality objectives, and foster a supportive environment where employees are motivated to contribute to the QMS.
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Involvement of people Recognizing that employees are the driving force behind quality, a QMS encourages the involvement and empowerment of people at all levels.
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Engaged and well-trained employees contribute their skills, knowledge, and expertise to improve processes and drive continuous improvement.
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Process Approach A QMS adopts a process-oriented approach,
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viewing activities as interconnected processes that collectively contribute to the achievement of quality objectives.
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By identifying and managing these processes, organizations can streamline operations, improve efficiency, and enhance overall performance.
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Systematic Approach to Management A QMS emphasizes the importance of systematic approach to managing quality.
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It involves identifying, analyzing, and managing interrelated processes to ensure consistency, reliability, and effectiveness throughout the organization.
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Continual Improvement Continuous improvement is the core of a QMS.
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Organizations actively seek opportunities for enhancement, gather data and feedback, and implement changes to enhance their products, processes, and systems.
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Through ongoing learning and adaptations, organizations strive for excellence.
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Factual Decision Making Decisions within a QMS are based on factual analysis and data-driven insight rather than assumptions or personal opinions.
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Organizations collect, analyze, and interpret data to make informed decisions that lead to better outcomes and improved performance.
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Mutually beneficial supplier relationships.
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A QMS recognizes the importance of strong relationships with suppliers.
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Collaborative partnerships based on shared goals and trust enable organizations to work closely with suppliers to ensure the quality of incoming materials,
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enhance supply chain efficiency, and deliver value to customers.
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By embracing these principles, organizations can establish a robust QMS that drives continuous improvement, customer satisfaction, and sustainable success.
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So let's take a minute here
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and hear from our learners who have experienced massive success in their careers through a postgraduate program in Project Management.
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Why bother with a QMS?
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Well, the benefits of a QMS are numerous.
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Enhanced customer satisfaction.
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A QMS ensures that Customers receive products or services that consistently meet their needs and expectations, leading to delighted customers who keep coming back for more.
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Increased efficiency and cost savings.
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By streamlining processes, reducing waste, and eliminating errors, a QMS helps organizations operate more efficiently,
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resulting in significant cost saving and improved profitability.
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Regulatory compliance.
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In industries with strict regulations, a QMS becomes invaluable.
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It helps organizations stay in compliance, avoid penalties, and build trust with regulatory bodies.
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And with that, we have come to the end of this video on quality management systems.
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From quality planning to continuous improvement, a well-implemented QMS can revolutionize any organization, setting the stage for unparalleled success.
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That's all for this video.
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I hope you found this video useful.
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If you still have questions regarding this topic, please feel free to drop them down in the comment section below
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and our team of experts will definitely answer them for you.
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Thank you so much for being here today and we'll see you next time.
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Until then, keep learning and stay tuned to Simply Learn.
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Hi there.
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If you like this video, subscribe to the Simply Learn YouTube channel and click here to watch similar videos.
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To nerd up and get certified, click here.
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Vocabulário e dicas de fala para esta lição
Este vídeo tem 102 frases e 1342 palavras para praticar shadowing. A fala dura 8:49. O falante fala em ritmo natural, cerca de 152 palavras por minuto, próximo de uma conversa do dia a dia. Apenas 78% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é exigente.
Vocabulário principal deste vídeo
15 palavras menos comuns do vídeo, com pronúncia e significado:
- continuous /kənˈtɪn.juː.əs/ (adjetivo) — contínuo. Without stopping; without a break, cessation, or interruption.
- expectation /ˌɛk.spɛkˈteɪ.ʃən/ (substantivo) — espera, expectação. The act or state of expecting or looking forward to an event as about to happen.
- involve /ɪnˈvɑlv/ (verbo) — envolver. To have (something) as a component or a related part; to comprise, to include.
- requirement /ɹɪˈkwaɪɹmənt/ (substantivo) — exigência, requisito. A necessity or prerequisite; something required or obligatory. Its adpositions are generally of in relation to who or what has given it, on in relation to whom…
- enhance /ɪnˈhæns/ (verbo) — aumentar. To augment or make something greater.
- establish /ɪˈstæb.lɪʃ/ (verbo) — firmar, instaurar. To make stable or firm; to confirm.
- efficiency /ɪˈfɪʃ.ən.si/ (substantivo) — eficiência. The extent to which a resource is used for the intended purpose.
- objective /ɒbˈd͡ʒɛk.tɪv/ (substantivo) — objetivo. A material object that physically exists.
- contribute /kənˈtɹɪb.jut/ (verbo) — contribuir. To give something that is or becomes part of a larger whole.
- consistently /kənˈsɪstəntli/ (advérbio) — consistentemente. In a consistent manner.
- exceed /ɪkˈsiːd/ (verbo) — exceder. To be larger, greater than (something).
- analyze /ˈæn.əˌlaɪz/ (verbo) — analisar. To subject to analysis.
- supplier /səˈplaɪə/ (substantivo) — fornecedor, fornecedora. One who supplies; a provider.
- topic /ˈtɑpɪk/ (substantivo) — tópico, assunto. A subject; a theme; a category or general area of interest.
- procedure /pɹəˈsiː.d͡ʒə/ (substantivo) — procedimento. A particular method for performing a task.
Phrasal verbs que você vai ouvir
- come out /ˌkʌm ˈaʊt/ (verbo) — sair, partir. To be discovered; to be revealed.
Pronúncia para ficar de olho
- Os sons de “th”: gather /ˈɡæðɚ/, bother /ˈbɑðɚ/, thrive /θɹajv/
- Os sons de “sh” e “zh”: expectation /ˌɛk.spɛkˈteɪ.ʃən/, establish /ɪˈstæb.lɪʃ/, efficiency /ɪˈfɪʃ.ən.si/, satisfaction /sætɪsˈfækʃən/, assurance /əˈʃʊɹəns/
- Palavras longas — acerte a sílaba tônica: continuous /kənˈtɪn.juː.əs/, expectation /ˌɛk.spɛkˈteɪ.ʃən/, efficiency /ɪˈfɪʃ.ən.si/, consistently /kənˈsɪstəntli/, comprehensive /ˌkɑm.pɹəˈhɛn.sɪv/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
- Grave a sua voz e compare com o original, prestando atenção a palavras como continuous, expectation, involve.
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | is designed · is built · be fulfilled |
| Present perfect have/has + particípio passado — uma ação passada que ainda importa agora | have experienced · have come |
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.