Prática de Shadowing: 在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English - Aprenda a falar inglês com vídeo
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your repair is complete
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that was the message on my phone complete my apartment was 52 degrees fahrenheit outside
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it was snowing my cat was hiding under my blanket
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and my landlord had told me to wait until tuesday
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it was two in the morning on saturday i called emergency maintenance again then i asked one simple question
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if the repair is complete why is my apartment still freezing thing.
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The answer made things even more complicated, but I'm getting ahead of myself.
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It all started on a Friday evening in New York City.
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I came home around 6 and immediately noticed the cold.
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Normally, my apartment was warm and comfortable.
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That night, it felt like someone had left a window open.
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I checked every window.
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They were all closed.
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Then I looked at the thermostat.
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It was set to 70 degrees, but the room temperature was only 61.
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I checked that the thermostat was in heating mode, the electricity was working.
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There were no notices about a planned heating shutdown, and my radiator was completely cold.
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My cat sniffed the radiator and lived disappointed.
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I told her, I know.
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I expected better too.
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I wasn't going to take apart the heating equipment myself.
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I needed someone qualified to inspect it.
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I opened the building's maintenance app.
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I selected the option for heating problems, then I wrote a clear description my heat isn't working the thermostat is set to 70
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but the room is only 61 degrees could someone inspect
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it as soon as possible i attached a photo showing the temperature the app confirms
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that my request had been received an hour passed the apartment got colder no one contacted me
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i tried calling the management office a recording said
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it was closed for the weekend
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it provided a separate number for after hours emergencies before calling i checked with my neighbor, Maya.
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She opened her door wearing two sweaters.
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That wasn't a promising sign.
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Is your heat working, I asked.
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No. It stopped this afternoon, she said.
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She'd already reported it to the building superintendent.
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Several other apartments were cold, too.
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So this wasn't just my problem.
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Maya also mentioned an older neighbor on the third floor.
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He was worried because his apartment was getting colder.
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That made the situation feel more serious.
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I went inside and called emergency maintenance.
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The operator asked for my address and apartment number.
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Then she found my request.
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Unfortunately, it was listed as routine maintenance.
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Routine maintenance, I repeated.
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The apartment is getting colder by the hour.
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Could you please escalate this as an emergency?
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The operator said she'd notify the on -call team.
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I asked for a work order number, then I asked when I should expect an update.
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She couldn't give me an exact time, so I asked who I should call if no one responded.
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She gave me the same emergency number.
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It wasn't much, but at least I had a record.
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At 8 .30, management finally sent a message.
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We can schedule someone for Tuesday.
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I checked the thermostat again.
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58 degrees.
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I looked at the message.
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Then I looked back at the thermostat.
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Apparently, nobody had introduced those two to each other
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i replied waiting until tuesday isn't a safe option
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this is a heating emergency not a routine appointment please tell me what can be done tonight
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i included the latest temperature reading
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then i looked up new york city's official heating requirements during
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heating season the nighttime indoor minimum is 62 degrees during the day a different minimum applies
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when it's cold enough outside my apartment was already below the nighttime standard i started keeping a temperature log.
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Each entry included the time in a photograph.
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I saved messages and work order number two.
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I wasn't collecting evidence because I wanted an argument.
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I wanted someone to understand what was actually happening.
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By 10, the apartment was 56 degrees.
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I put on another sweater and wrapped myself in a blanket.
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My cat crawled inside my hoodie.
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Apparently, she'd found a studio apartment with free heating.
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I considered using a portable electric heater, but I knew I would need to keep it away from bedding and other flammable things.
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It needed to be plugged directly into a wall outlet.
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I wouldn't leave it running while I slept.
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And I certainly wasn't going to use the kitchen oven to heat the room.
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I checked my smoke in carbon monoxide alarms.
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If I smelled gas or heard a carbon monoxide alarm, I'd leave immediately and seek emergency help from a safe place.
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But right now, the problem was the dropping temperature.
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Just before midnight, Maya texted me.
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Good news!
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My radiator is getting warm.
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I almost cheered.
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I checked my own radiator.
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Still cold.
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I waited 15 minutes.
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Nothing changed.
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The building's main heat was running again, but my apartment still had no heat.
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I sent management a new message.
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The building heat appears to be back, but my apartment is still cold.
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Please keep my work order open until my apartment is checked
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there was no response then at two in the morning my phone buzzed your repair is complete
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i stared at the screen the thermostat showed 52 degrees apparently someone had forgotten to tell my apartment the repair was finished.
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I called the emergency line.
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A representative named Renee answered.
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I tried to keep my voice calm.
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I understand the system says the repair is complete, but I'm standing in a 52 -degree apartment.
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What can you do to help me tonight?
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Renee checked the work order.
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She explained that it had been closed when the main heating system restarted.
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But my apartment wasn't checked, I said.
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My neighbors have heat now.
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I still don't.
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She reviewed my earlier messages.
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Then she opened a new emergency work order.
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I asked her to read back the new number.
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Then I asked for a supervisor or the on -call property manager.
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Renee said she'd contact the on -call technician first.
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She couldn't promise an exact arrival time.
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I asked her to send written confirmation that the problem was still open.
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While waiting, I contacted
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New York City's 301 in service.
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I reported the lack of heat and the temperature inside my apartment.
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I explained that management had already been notified.
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I received a service request number.
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I understood the city could follow up or arrange an inspection, but making a complaint didn't mean a technician would appear immediately.
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I still had to make a safe plan for the night.
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At around three, the on -call technician called.
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His name was Carlos.
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He asked whether the apartment had electricity.
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He also asked whether there was a gas smell or an alarm.
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I told him the electricity was on and there was no gas smell or alarm.
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He arrived shortly afterward.
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After checking the controls, he found the problem.
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The building's main heating system was working again, but a control valve serving my apartment was stuck.
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He needed a replacement part.
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Can you fix it tonight?
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I asked.
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He shook his head.
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The part wouldn't be available until later that morning.
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My heart sank.
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At least the problem had a name now.
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But knowing the problem didn't make my apartment any warmer.
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I asked Carlos to document the findings in the work order.
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Then I asked when someone would return.
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He expected another technician later that day, but he couldn't guarantee the exact time.
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I asked him one final question.
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Is this apartment safe to stay in until the heat is restored?
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He said he couldn't make that decision for me or authorize temporary accommodations.
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He recommended speeding with the property manager.
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I called Renee again.
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The technician confirmed the heat cannot be restored tonight, I explained.
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I need to know what temporary accommodations are available.
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Could you contact the on -call property manager?
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Manet promised to forward the request, but she couldn't approve a hotel expense herself.
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I asked whether management could confirm any assistance in writing.
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She said the manager would need to review it.
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I didn't want to stay in the freezing apartment while waiting for a decision, so I started calling nearby hotels.
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The first hotel had a room available.
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Then I mentioned my cat.
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The receptionist apologized.
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They didn't allow pets.
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I looked at my cat.
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She seemed personally offended.
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The second hotel was pet -friendly, but the receptionist mentioned an additional pet fee.
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Is that a one -time fee or a nightly charge?
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I asked.
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She explained the fee and gave me the total.
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I also asked about check -in and checkout times.
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The room was expensive, but it was warm and available immediately.
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I decided that was the safer choice for the night.
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I packed my medication, important documents, a change of clothes, and my cat's carrier.
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I wasn't leaving my cat alone in the cold.
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Before leaving, I sent management another written update.
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I explained that I was arranging temporary accommodation because the heat was still off.
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I said I would keep the receipt and request a review of the expense.
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I didn't assume the landlord would automatically pay for everything.
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By the time we checked in, it was nearly four.
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The hotel lobby felt wonderfully warm.
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My cat stepped out of her carrier and inspected the room.
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She found the warmest corner within 30 seconds i told her enjoy
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it this is your most expensive nap ever the next morning
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i woke up to a message from the property manager
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she apologized for the work order being closed too early a
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replacement part had been located a technician was expected around noon
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i asked for a written confirmation of the appointment i also asked who would contact me
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if there was another delay she gave me a direct number for updates
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then i asked about the hotel receipt she said management would review it after the repair.
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That wasn't a guarantee of reimbursement, but at least I had an answer in writing.
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Around noon, the technician arrived with a new part.
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I returned to the apartment and let him in.
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He replaced the faulty valve.
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A few minutes later, the radiator began to warm up.
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I wanted to celebrate immediately, but I'd learned not to trust a completed work order too quickly.
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Could we make sure the heat is working before closing the ticket
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i asked the technician agreed he tested the controls
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and explained what had been repaired i took another temperature reading
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it was rising slowly by saturday afternoon the apartment reached 69 degrees the radiator stayed warm
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this time the repair really was complete I sent management a message confirming the heat was back.
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I included the time and temperature.
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I kept the repair record and 311 service request number.
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If the city followed up, I could report exactly when the problem was resolved.
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There was still one thing left to settle, the hotel bill.
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I sent the manager the receipt and asked for a review.
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I listed the rim charge and the additional pet fee.
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Could you let me know which expenses management is willing to cover?
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And could you confirm any approved credit in writing?
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The next day, the manager replied, She offered a partial credit toward my next rent payment.
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It didn't cover the entire hotel stay.
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I asked how the credit would appear on the rent statement.
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She sent me the amount and the arrangement in writing.
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I kept the confirmation and checked the next statement.
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I knew this was an agreed arrangement, not a benefit every tenant automatically receives.
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I hadn't stopped paying rent or deducted the hotel charge on my own.
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If the problem had continued, I'd have sought local tenant advice before taking further action.
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Looking back, the most useful English wasn't a complicated phrase.
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It was knowing how to explain the problem and ask the next question.
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My heat isn't working.
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The temperature inside is dropping.
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This needs urgent attention.
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Could you escalate this to emergency maintenance?
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Could you give me a work order number?
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My request has completed, but the problem hasn't been fixed.
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Could you confirm the repair schedule in writing?
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Can management arrange temporary accommodations?
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Who should I contact if the problem as it resolved?
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Those simple questions made a real difference.
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I learned to report problems early, keep records, and follow up.
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I learned that a close ticket doesn't mean a completed repair, and I learned that staying safe matters more than winning an argument.
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That Saturday night, my apartment was finally warm again.
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My cat went back to our favorite sleeping spot.
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I looked at her and said, well, at least one of us enjoyed the hotel.
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She closed her eyes and ignored me.
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Some things never change.
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If you enjoy learning English through real life stories, subscribe to Fluentrail English.
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Keep listening, keep practicing, and I'll see you in the next episode.
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Vocabulário e dicas de fala para esta lição
Esta aula de conversação usa o vídeo “在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English”. As palavras que mais se repetem: apartment, heat, checked, heating, repair. Este vídeo tem 227 frases e 2140 palavras para praticar shadowing. A fala dura 12:00. O falante fala em ritmo natural, cerca de 178 palavras por minuto, próximo de uma conversa do dia a dia. Apenas 79% das palavras estão entre as 3.000 mais comuns do inglês, por isso o vocabulário é exigente.
Vocabulário principal deste vídeo
15 palavras do vídeo que vale a pena aprender, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| repair verbo | /ˈɹiːpɛɚ/ | reparar |
| technician substantivo | /tɛkˈnɪʃən/ | técnico |
| confirm verbo | /kənˈfɝm/ | firmar |
| temporary adjetivo | /ˈtɛmp(əˌɹ)ɛɹi/ | temporário |
| alarm substantivo | /əˈlɑɹm/ | alarme |
| accommodation substantivo | /əˌkɒm.əˈdeɪ.ʃən/ | alojamento, hospedagem |
| electricity substantivo | /ɪˌlɛkˈtɹɪsɪti/ | eletricidade |
| routine substantivo | /ɹuˈtin/ | rotina |
| expense substantivo | /ɪkˈspɛns/ | despesa |
| confirmation substantivo | /ˌkɑn.fəɹˈmeɪ.ʃən/ | confirmação |
| arrange verbo | /əˈɹeɪnd͡ʒ/ | arranjar, organizar |
| receipt substantivo | /ɹɪˈsiːt/ | recepção, recebimento |
| inspect verbo | /ɪnˈspɛkt/ | inspecionar |
| complicated adjetivo | /ˈkɑm.plɪˌkeɪ.tɪd/ | complicado |
| guarantee substantivo | /ˌɡæɹ.ənˈtiː/ | garantia |
Phrasal verbs que você vai ouvir
| Palavra | Pronúncia | Significado |
|---|---|---|
| warm up verbo | /ˌwɔː(ɹ)m ˈʌp/ | aquecer, esquentar |
Frases que vale a pena repetir
Frases curtas e completas do vídeo que você pode usar na conversa do dia a dia:
- Could you please escalate this as an emergency?
- What can you do to help me tonight?
- Can you fix it tonight?
- Could you contact the on -call property manager?
- Could you escalate this to emergency maintenance?
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | was set · is set · had been received |
| Past continuous was/were + -ing — uma ação em andamento em um momento do passado | was snowing · was working · was getting |
| Verbo + -ing enjoy, keep, stop… + -ing — verbos seguidos da forma em -ing | started keeping · considered using · started calling |
| Superlativos the -est / the most … — o maior ou o menor de um grupo | the latest · the warmest · your most expensive |
Pronúncia para ficar de olho
O falante usa 40 contrações e formas reduzidas, como wasn't, didn't, couldn't. Diga-as na forma curta, do jeito que você ouve.
- Os sons de “th”: thermostat /ˈθɝməstæt/, authorize /ˈɔθəɹaɪz/
- Os sons de “sh” e “zh”: technician /tɛkˈnɪʃən/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, shortly /ˈʃɔɹtli/, shake /ˈʃeɪk/
- Palavras longas — acerte a sílaba tônica: temporary /ˈtɛmp(əˌɹ)ɛɹi/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, electricity /ɪˌlɛkˈtɹɪsɪti/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/
Sons difíceis para falantes de português:
- Consoante final — sem acrescentar um “i” depois: receipt /ɹɪˈsiːt/, inspect /ɪnˈspɛkt/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/, replacement /ɹɪˈpleɪsmənt/, arrangement /əˈɹeɪnd͡ʒmənt/
- /l/ final — a língua toca o céu da boca, não vira “u”: settle /ˈsɛtəl/, partial /ˈpɑɹʃəl/, portable /ˈpɔɹtəbəl/, crawl /kɹɔːl/
- s + consoante no início — sem um “i” antes: sweater /ˈswɛtɚ/, stare /stɛɚ/, sniff /snɪf/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Comece na velocidade 0,75×, faça shadowing frase por frase e volte à velocidade normal quando ficar fácil.
- Grave a sua voz e compare com o original, prestando atenção a palavras como repair, technician, confirm.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.