Практика Shadowing: 在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English - Изучайте разговорный английский по видео

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your repair is complete

that was the message on my phone complete my apartment was 52 degrees fahrenheit outside

it was snowing my cat was hiding under my blanket

and my landlord had told me to wait until tuesday

it was two in the morning on saturday i called emergency maintenance again then i asked one simple question

if the repair is complete why is my apartment still freezing thing.

The answer made things even more complicated, but I'm getting ahead of myself.

It all started on a Friday evening in New York City.

I came home around 6 and immediately noticed the cold.

Normally, my apartment was warm and comfortable.

That night, it felt like someone had left a window open.

I checked every window.

They were all closed.

Then I looked at the thermostat.

It was set to 70 degrees, but the room temperature was only 61.

I checked that the thermostat was in heating mode, the electricity was working.

There were no notices about a planned heating shutdown, and my radiator was completely cold.

My cat sniffed the radiator and lived disappointed.

I told her, I know.

I expected better too.

I wasn't going to take apart the heating equipment myself.

I needed someone qualified to inspect it.

I opened the building's maintenance app.

I selected the option for heating problems, then I wrote a clear description my heat isn't working the thermostat is set to 70

but the room is only 61 degrees could someone inspect

it as soon as possible i attached a photo showing the temperature the app confirms

that my request had been received an hour passed the apartment got colder no one contacted me

i tried calling the management office a recording said

it was closed for the weekend

it provided a separate number for after hours emergencies before calling i checked with my neighbor, Maya.

She opened her door wearing two sweaters.

That wasn't a promising sign.

Is your heat working, I asked.

No. It stopped this afternoon, she said.

She'd already reported it to the building superintendent.

Several other apartments were cold, too.

So this wasn't just my problem.

Maya also mentioned an older neighbor on the third floor.

He was worried because his apartment was getting colder.

That made the situation feel more serious.

I went inside and called emergency maintenance.

The operator asked for my address and apartment number.

Then she found my request.

Unfortunately, it was listed as routine maintenance.

Routine maintenance, I repeated.

The apartment is getting colder by the hour.

Could you please escalate this as an emergency?

The operator said she'd notify the on -call team.

I asked for a work order number, then I asked when I should expect an update.

She couldn't give me an exact time, so I asked who I should call if no one responded.

She gave me the same emergency number.

It wasn't much, but at least I had a record.

At 8 .30, management finally sent a message.

We can schedule someone for Tuesday.

I checked the thermostat again.

58 degrees.

I looked at the message.

Then I looked back at the thermostat.

Apparently, nobody had introduced those two to each other

i replied waiting until tuesday isn't a safe option

this is a heating emergency not a routine appointment please tell me what can be done tonight

i included the latest temperature reading

then i looked up new york city's official heating requirements during

heating season the nighttime indoor minimum is 62 degrees during the day a different minimum applies

when it's cold enough outside my apartment was already below the nighttime standard i started keeping a temperature log.

Each entry included the time in a photograph.

I saved messages and work order number two.

I wasn't collecting evidence because I wanted an argument.

I wanted someone to understand what was actually happening.

By 10, the apartment was 56 degrees.

I put on another sweater and wrapped myself in a blanket.

My cat crawled inside my hoodie.

Apparently, she'd found a studio apartment with free heating.

I considered using a portable electric heater, but I knew I would need to keep it away from bedding and other flammable things.

It needed to be plugged directly into a wall outlet.

I wouldn't leave it running while I slept.

And I certainly wasn't going to use the kitchen oven to heat the room.

I checked my smoke in carbon monoxide alarms.

If I smelled gas or heard a carbon monoxide alarm, I'd leave immediately and seek emergency help from a safe place.

But right now, the problem was the dropping temperature.

Just before midnight, Maya texted me.

Good news!

My radiator is getting warm.

I almost cheered.

I checked my own radiator.

Still cold.

I waited 15 minutes.

Nothing changed.

The building's main heat was running again, but my apartment still had no heat.

I sent management a new message.

The building heat appears to be back, but my apartment is still cold.

Please keep my work order open until my apartment is checked

there was no response then at two in the morning my phone buzzed your repair is complete

i stared at the screen the thermostat showed 52 degrees apparently someone had forgotten to tell my apartment the repair was finished.

I called the emergency line.

A representative named Renee answered.

I tried to keep my voice calm.

I understand the system says the repair is complete, but I'm standing in a 52 -degree apartment.

What can you do to help me tonight?

100

Renee checked the work order.

101

She explained that it had been closed when the main heating system restarted.

102

But my apartment wasn't checked, I said.

103

My neighbors have heat now.

104

I still don't.

105

She reviewed my earlier messages.

106

Then she opened a new emergency work order.

107

I asked her to read back the new number.

108

Then I asked for a supervisor or the on -call property manager.

109

Renee said she'd contact the on -call technician first.

110

She couldn't promise an exact arrival time.

111

I asked her to send written confirmation that the problem was still open.

112

While waiting, I contacted

113

New York City's 301 in service.

114

I reported the lack of heat and the temperature inside my apartment.

115

I explained that management had already been notified.

116

I received a service request number.

117

I understood the city could follow up or arrange an inspection, but making a complaint didn't mean a technician would appear immediately.

118

I still had to make a safe plan for the night.

119

At around three, the on -call technician called.

120

His name was Carlos.

121

He asked whether the apartment had electricity.

122

He also asked whether there was a gas smell or an alarm.

123

I told him the electricity was on and there was no gas smell or alarm.

124

He arrived shortly afterward.

125

After checking the controls, he found the problem.

126

The building's main heating system was working again, but a control valve serving my apartment was stuck.

127

He needed a replacement part.

128

Can you fix it tonight?

129

I asked.

130

He shook his head.

131

The part wouldn't be available until later that morning.

132

My heart sank.

133

At least the problem had a name now.

134

But knowing the problem didn't make my apartment any warmer.

135

I asked Carlos to document the findings in the work order.

136

Then I asked when someone would return.

137

He expected another technician later that day, but he couldn't guarantee the exact time.

138

I asked him one final question.

139

Is this apartment safe to stay in until the heat is restored?

140

He said he couldn't make that decision for me or authorize temporary accommodations.

141

He recommended speeding with the property manager.

142

I called Renee again.

143

The technician confirmed the heat cannot be restored tonight, I explained.

144

I need to know what temporary accommodations are available.

145

Could you contact the on -call property manager?

146

Manet promised to forward the request, but she couldn't approve a hotel expense herself.

147

I asked whether management could confirm any assistance in writing.

148

She said the manager would need to review it.

149

I didn't want to stay in the freezing apartment while waiting for a decision, so I started calling nearby hotels.

150

The first hotel had a room available.

151

Then I mentioned my cat.

152

The receptionist apologized.

153

They didn't allow pets.

154

I looked at my cat.

155

She seemed personally offended.

156

The second hotel was pet -friendly, but the receptionist mentioned an additional pet fee.

157

Is that a one -time fee or a nightly charge?

158

I asked.

159

She explained the fee and gave me the total.

160

I also asked about check -in and checkout times.

161

The room was expensive, but it was warm and available immediately.

162

I decided that was the safer choice for the night.

163

I packed my medication, important documents, a change of clothes, and my cat's carrier.

164

I wasn't leaving my cat alone in the cold.

165

Before leaving, I sent management another written update.

166

I explained that I was arranging temporary accommodation because the heat was still off.

167

I said I would keep the receipt and request a review of the expense.

168

I didn't assume the landlord would automatically pay for everything.

169

By the time we checked in, it was nearly four.

170

The hotel lobby felt wonderfully warm.

171

My cat stepped out of her carrier and inspected the room.

172

She found the warmest corner within 30 seconds i told her enjoy

173

it this is your most expensive nap ever the next morning

174

i woke up to a message from the property manager

175

she apologized for the work order being closed too early a

176

replacement part had been located a technician was expected around noon

177

i asked for a written confirmation of the appointment i also asked who would contact me

178

if there was another delay she gave me a direct number for updates

179

then i asked about the hotel receipt she said management would review it after the repair.

180

That wasn't a guarantee of reimbursement, but at least I had an answer in writing.

181

Around noon, the technician arrived with a new part.

182

I returned to the apartment and let him in.

183

He replaced the faulty valve.

184

A few minutes later, the radiator began to warm up.

185

I wanted to celebrate immediately, but I'd learned not to trust a completed work order too quickly.

186

Could we make sure the heat is working before closing the ticket

187

i asked the technician agreed he tested the controls

188

and explained what had been repaired i took another temperature reading

189

it was rising slowly by saturday afternoon the apartment reached 69 degrees the radiator stayed warm

190

this time the repair really was complete I sent management a message confirming the heat was back.

191

I included the time and temperature.

192

I kept the repair record and 311 service request number.

193

If the city followed up, I could report exactly when the problem was resolved.

194

There was still one thing left to settle, the hotel bill.

195

I sent the manager the receipt and asked for a review.

196

I listed the rim charge and the additional pet fee.

197

Could you let me know which expenses management is willing to cover?

198

And could you confirm any approved credit in writing?

199

The next day, the manager replied, She offered a partial credit toward my next rent payment.

200

It didn't cover the entire hotel stay.

201

I asked how the credit would appear on the rent statement.

202

She sent me the amount and the arrangement in writing.

203

I kept the confirmation and checked the next statement.

204

I knew this was an agreed arrangement, not a benefit every tenant automatically receives.

205

I hadn't stopped paying rent or deducted the hotel charge on my own.

206

If the problem had continued, I'd have sought local tenant advice before taking further action.

207

Looking back, the most useful English wasn't a complicated phrase.

208

It was knowing how to explain the problem and ask the next question.

209

My heat isn't working.

210

The temperature inside is dropping.

211

This needs urgent attention.

212

Could you escalate this to emergency maintenance?

213

Could you give me a work order number?

214

My request has completed, but the problem hasn't been fixed.

215

Could you confirm the repair schedule in writing?

216

Can management arrange temporary accommodations?

217

Who should I contact if the problem as it resolved?

218

Those simple questions made a real difference.

219

I learned to report problems early, keep records, and follow up.

220

I learned that a close ticket doesn't mean a completed repair, and I learned that staying safe matters more than winning an argument.

221

That Saturday night, my apartment was finally warm again.

222

My cat went back to our favorite sleeping spot.

223

I looked at her and said, well, at least one of us enjoyed the hotel.

224

She closed her eyes and ignored me.

225

Some things never change.

226

If you enjoy learning English through real life stories, subscribe to Fluentrail English.

227

Keep listening, keep practicing, and I'll see you in the next episode.

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FOR YOU

Лексика и советы по произношению к этому уроку

Этот урок разговорной практики построен на видео «在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English». Чаще всего повторяются слова: apartment, heat, checked, heating, repair. В этом видео 227 предложений и 2140 слов для шедоуинга. Речь длится 12:00. Говорящий говорит в естественном темпе, около 178 слов в минуту, близком к повседневной речи. Только 79% слов входят в 3000 самых частых слов английского языка, поэтому лексика сложная.

Ключевая лексика этого видео

15 слов из видео, которые стоит выучить, с произношением и значением:

Слово	Произношение	Значение
repair глагол	/ˈɹiːpɛɚ/	ремонти́ровать, отремонти́ровать
technician существительное	/tɛkˈnɪʃən/	те́хник
confirm глагол	/kənˈfɝm/	укрепля́ть, укрепи́ть
temporary прилагательное	/ˈtɛmp(əˌɹ)ɛɹi/	вре́менный
alarm существительное	/əˈlɑɹm/	трево́га
accommodation существительное	/əˌkɒm.əˈdeɪ.ʃən/	жильё, расквартирова́ние
routine существительное	/ɹuˈtin/	рути́на, распоря́док
expense существительное	/ɪkˈspɛns/	расхо́д
confirmation существительное	/ˌkɑn.fəɹˈmeɪ.ʃən/	подтвержде́ние
arrange глагол	/əˈɹeɪnd͡ʒ/	устра́ивать, устро́ить
receipt существительное	/ɹɪˈsiːt/	получе́ние, приём
inspect глагол	/ɪnˈspɛkt/	осма́тривать, осмотре́ть
complicated прилагательное	/ˈkɑm.plɪˌkeɪ.tɪd/	сло́жный, запу́танный
guarantee существительное	/ˌɡæɹ.ənˈtiː/	гара́нтия, пору́ка
replacement существительное	/ɹɪˈpleɪsmənt/	заме́на, замеще́ние

Фразовые глаголы, которые вы услышите

Слово	Произношение	Значение
look back глагол		огля́дываться, огляну́ться
look up глагол	/ˌlʊk ˈʌp/	улучша́ться
warm up глагол	/ˌwɔː(ɹ)m ˈʌp/	нагрева́ться, нагре́ться

Фразы, которые стоит повторять

Короткие законченные фразы из видео, которые пригодятся в повседневном разговоре:

Could you please escalate this as an emergency?
What can you do to help me tonight?
Can you fix it tonight?
Could you contact the on -call property manager?
Could you escalate this to emergency maintenance?

Грамматика в этом видео

Конструкции, которые говорящий использует чаще всего, с точными словами из видео:

Конструкция	В видео
Пассивный залог be + причастие прошедшего времени — важно, что происходит, а не кто это делает	was set · is set · had been received
Past Continuous was/were + -ing — действие, которое длилось в определённый момент прошлого	was snowing · was working · was getting
Глагол + -ing enjoy, keep, stop… + -ing — глаголы, после которых идёт форма на -ing	started keeping · considered using · started calling
Превосходная степень the -est / the most … — самое большое или малое в группе	the latest · the warmest · your most expensive

Произношение, на которое стоит обратить внимание

Говорящий использует 40 сокращённых и редуцированных форм, например wasn't, didn't, couldn't. Произносите их коротко, так, как слышите.

Звуки «th»: thermostat /ˈθɝməstæt/, authorize /ˈɔθəɹaɪz/
Звуки «sh» и «zh»: technician /tɛkˈnɪʃən/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, shortly /ˈʃɔɹtli/, shake /ˈʃeɪk/
Длинные слова — следите за ударением: temporary /ˈtɛmp(əˌɹ)ɛɹi/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, electricity /ɪˌlɛkˈtɹɪsɪti/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/

Звуки, трудные для русскоязычных:

/w/ — губы округлены, это не /v/: sweater /ˈswɛtɚ/, afterwards /ˈæf.tɚ.wɚdz/, requirement /ɹɪˈkwaɪɹmənt/, qualify /ˈkwɑ.lɪ.faɪ/, wonderfully /wʌn.də(ɹ).fli/
Звонкие согласные в конце слова — не оглушайте их: arrange /əˈɹeɪnd͡ʒ/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/, resolve /ɹɪˈzɑlv/, apologize /əˈpɑləˌd͡ʒaɪz/, valve /ˈvælv/

Как заниматься с этим видео

Прослушайте всё видео один раз молча и выпишите незнакомые слова.
Начните со скорости 0,75×, повторяйте предложение за предложением и вернитесь к обычной скорости, когда станет легко.
Запишите себя и сравните с оригиналом, обращая внимание на такие слова, как repair, technician, confirm.

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.

Техника шедоуинга: читать полное пошаговое руководство →

Практика Shadowing: 在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English - Изучайте разговорный английский по видео

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