Pratique du Shadowing: 在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English - Apprendre l'anglais à l'oral avec la vidéo
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227 phrases
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1
your repair is complete
2
that was the message on my phone complete my apartment was 52 degrees fahrenheit outside
3
it was snowing my cat was hiding under my blanket
4
and my landlord had told me to wait until tuesday
5
it was two in the morning on saturday i called emergency maintenance again then i asked one simple question
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if the repair is complete why is my apartment still freezing thing.
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The answer made things even more complicated, but I'm getting ahead of myself.
8
It all started on a Friday evening in New York City.
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I came home around 6 and immediately noticed the cold.
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Normally, my apartment was warm and comfortable.
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That night, it felt like someone had left a window open.
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I checked every window.
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They were all closed.
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Then I looked at the thermostat.
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It was set to 70 degrees, but the room temperature was only 61.
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I checked that the thermostat was in heating mode, the electricity was working.
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There were no notices about a planned heating shutdown, and my radiator was completely cold.
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My cat sniffed the radiator and lived disappointed.
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I told her, I know.
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I expected better too.
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I wasn't going to take apart the heating equipment myself.
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I needed someone qualified to inspect it.
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I opened the building's maintenance app.
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I selected the option for heating problems, then I wrote a clear description my heat isn't working the thermostat is set to 70
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but the room is only 61 degrees could someone inspect
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it as soon as possible i attached a photo showing the temperature the app confirms
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that my request had been received an hour passed the apartment got colder no one contacted me
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i tried calling the management office a recording said
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it was closed for the weekend
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it provided a separate number for after hours emergencies before calling i checked with my neighbor, Maya.
31
She opened her door wearing two sweaters.
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That wasn't a promising sign.
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Is your heat working, I asked.
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No. It stopped this afternoon, she said.
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She'd already reported it to the building superintendent.
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Several other apartments were cold, too.
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So this wasn't just my problem.
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Maya also mentioned an older neighbor on the third floor.
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He was worried because his apartment was getting colder.
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That made the situation feel more serious.
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I went inside and called emergency maintenance.
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The operator asked for my address and apartment number.
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Then she found my request.
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Unfortunately, it was listed as routine maintenance.
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Routine maintenance, I repeated.
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The apartment is getting colder by the hour.
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Could you please escalate this as an emergency?
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The operator said she'd notify the on -call team.
49
I asked for a work order number, then I asked when I should expect an update.
50
She couldn't give me an exact time, so I asked who I should call if no one responded.
51
She gave me the same emergency number.
52
It wasn't much, but at least I had a record.
53
At 8 .30, management finally sent a message.
54
We can schedule someone for Tuesday.
55
I checked the thermostat again.
56
58 degrees.
57
I looked at the message.
58
Then I looked back at the thermostat.
59
Apparently, nobody had introduced those two to each other
60
i replied waiting until tuesday isn't a safe option
61
this is a heating emergency not a routine appointment please tell me what can be done tonight
62
i included the latest temperature reading
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then i looked up new york city's official heating requirements during
64
heating season the nighttime indoor minimum is 62 degrees during the day a different minimum applies
65
when it's cold enough outside my apartment was already below the nighttime standard i started keeping a temperature log.
66
Each entry included the time in a photograph.
67
I saved messages and work order number two.
68
I wasn't collecting evidence because I wanted an argument.
69
I wanted someone to understand what was actually happening.
70
By 10, the apartment was 56 degrees.
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I put on another sweater and wrapped myself in a blanket.
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My cat crawled inside my hoodie.
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Apparently, she'd found a studio apartment with free heating.
74
I considered using a portable electric heater, but I knew I would need to keep it away from bedding and other flammable things.
75
It needed to be plugged directly into a wall outlet.
76
I wouldn't leave it running while I slept.
77
And I certainly wasn't going to use the kitchen oven to heat the room.
78
I checked my smoke in carbon monoxide alarms.
79
If I smelled gas or heard a carbon monoxide alarm, I'd leave immediately and seek emergency help from a safe place.
80
But right now, the problem was the dropping temperature.
81
Just before midnight, Maya texted me.
82
Good news!
83
My radiator is getting warm.
84
I almost cheered.
85
I checked my own radiator.
86
Still cold.
87
I waited 15 minutes.
88
Nothing changed.
89
The building's main heat was running again, but my apartment still had no heat.
90
I sent management a new message.
91
The building heat appears to be back, but my apartment is still cold.
92
Please keep my work order open until my apartment is checked
93
there was no response then at two in the morning my phone buzzed your repair is complete
94
i stared at the screen the thermostat showed 52 degrees apparently someone had forgotten to tell my apartment the repair was finished.
95
I called the emergency line.
96
A representative named Renee answered.
97
I tried to keep my voice calm.
98
I understand the system says the repair is complete, but I'm standing in a 52 -degree apartment.
99
What can you do to help me tonight?
100
Renee checked the work order.
101
She explained that it had been closed when the main heating system restarted.
102
But my apartment wasn't checked, I said.
103
My neighbors have heat now.
104
I still don't.
105
She reviewed my earlier messages.
106
Then she opened a new emergency work order.
107
I asked her to read back the new number.
108
Then I asked for a supervisor or the on -call property manager.
109
Renee said she'd contact the on -call technician first.
110
She couldn't promise an exact arrival time.
111
I asked her to send written confirmation that the problem was still open.
112
While waiting, I contacted
113
New York City's 301 in service.
114
I reported the lack of heat and the temperature inside my apartment.
115
I explained that management had already been notified.
116
I received a service request number.
117
I understood the city could follow up or arrange an inspection, but making a complaint didn't mean a technician would appear immediately.
118
I still had to make a safe plan for the night.
119
At around three, the on -call technician called.
120
His name was Carlos.
121
He asked whether the apartment had electricity.
122
He also asked whether there was a gas smell or an alarm.
123
I told him the electricity was on and there was no gas smell or alarm.
124
He arrived shortly afterward.
125
After checking the controls, he found the problem.
126
The building's main heating system was working again, but a control valve serving my apartment was stuck.
127
He needed a replacement part.
128
Can you fix it tonight?
129
I asked.
130
He shook his head.
131
The part wouldn't be available until later that morning.
132
My heart sank.
133
At least the problem had a name now.
134
But knowing the problem didn't make my apartment any warmer.
135
I asked Carlos to document the findings in the work order.
136
Then I asked when someone would return.
137
He expected another technician later that day, but he couldn't guarantee the exact time.
138
I asked him one final question.
139
Is this apartment safe to stay in until the heat is restored?
140
He said he couldn't make that decision for me or authorize temporary accommodations.
141
He recommended speeding with the property manager.
142
I called Renee again.
143
The technician confirmed the heat cannot be restored tonight, I explained.
144
I need to know what temporary accommodations are available.
145
Could you contact the on -call property manager?
146
Manet promised to forward the request, but she couldn't approve a hotel expense herself.
147
I asked whether management could confirm any assistance in writing.
148
She said the manager would need to review it.
149
I didn't want to stay in the freezing apartment while waiting for a decision, so I started calling nearby hotels.
150
The first hotel had a room available.
151
Then I mentioned my cat.
152
The receptionist apologized.
153
They didn't allow pets.
154
I looked at my cat.
155
She seemed personally offended.
156
The second hotel was pet -friendly, but the receptionist mentioned an additional pet fee.
157
Is that a one -time fee or a nightly charge?
158
I asked.
159
She explained the fee and gave me the total.
160
I also asked about check -in and checkout times.
161
The room was expensive, but it was warm and available immediately.
162
I decided that was the safer choice for the night.
163
I packed my medication, important documents, a change of clothes, and my cat's carrier.
164
I wasn't leaving my cat alone in the cold.
165
Before leaving, I sent management another written update.
166
I explained that I was arranging temporary accommodation because the heat was still off.
167
I said I would keep the receipt and request a review of the expense.
168
I didn't assume the landlord would automatically pay for everything.
169
By the time we checked in, it was nearly four.
170
The hotel lobby felt wonderfully warm.
171
My cat stepped out of her carrier and inspected the room.
172
She found the warmest corner within 30 seconds i told her enjoy
173
it this is your most expensive nap ever the next morning
174
i woke up to a message from the property manager
175
she apologized for the work order being closed too early a
176
replacement part had been located a technician was expected around noon
177
i asked for a written confirmation of the appointment i also asked who would contact me
178
if there was another delay she gave me a direct number for updates
179
then i asked about the hotel receipt she said management would review it after the repair.
180
That wasn't a guarantee of reimbursement, but at least I had an answer in writing.
181
Around noon, the technician arrived with a new part.
182
I returned to the apartment and let him in.
183
He replaced the faulty valve.
184
A few minutes later, the radiator began to warm up.
185
I wanted to celebrate immediately, but I'd learned not to trust a completed work order too quickly.
186
Could we make sure the heat is working before closing the ticket
187
i asked the technician agreed he tested the controls
188
and explained what had been repaired i took another temperature reading
189
it was rising slowly by saturday afternoon the apartment reached 69 degrees the radiator stayed warm
190
this time the repair really was complete I sent management a message confirming the heat was back.
191
I included the time and temperature.
192
I kept the repair record and 311 service request number.
193
If the city followed up, I could report exactly when the problem was resolved.
194
There was still one thing left to settle, the hotel bill.
195
I sent the manager the receipt and asked for a review.
196
I listed the rim charge and the additional pet fee.
197
Could you let me know which expenses management is willing to cover?
198
And could you confirm any approved credit in writing?
199
The next day, the manager replied, She offered a partial credit toward my next rent payment.
200
It didn't cover the entire hotel stay.
201
I asked how the credit would appear on the rent statement.
202
She sent me the amount and the arrangement in writing.
203
I kept the confirmation and checked the next statement.
204
I knew this was an agreed arrangement, not a benefit every tenant automatically receives.
205
I hadn't stopped paying rent or deducted the hotel charge on my own.
206
If the problem had continued, I'd have sought local tenant advice before taking further action.
207
Looking back, the most useful English wasn't a complicated phrase.
208
It was knowing how to explain the problem and ask the next question.
209
My heat isn't working.
210
The temperature inside is dropping.
211
This needs urgent attention.
212
Could you escalate this to emergency maintenance?
213
Could you give me a work order number?
214
My request has completed, but the problem hasn't been fixed.
215
Could you confirm the repair schedule in writing?
216
Can management arrange temporary accommodations?
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Who should I contact if the problem as it resolved?
218
Those simple questions made a real difference.
219
I learned to report problems early, keep records, and follow up.
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I learned that a close ticket doesn't mean a completed repair, and I learned that staying safe matters more than winning an argument.
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That Saturday night, my apartment was finally warm again.
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My cat went back to our favorite sleeping spot.
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I looked at her and said, well, at least one of us enjoyed the hotel.
224
She closed her eyes and ignored me.
225
Some things never change.
226
If you enjoy learning English through real life stories, subscribe to Fluentrail English.
227
Keep listening, keep practicing, and I'll see you in the next episode.
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale s’appuie sur la vidéo « 在美國，公寓暖氣壞了！房東竟說下週才修？如何用英文要求緊急維修｜Real Life English ». Les mots qui reviennent le plus souvent : apartment, heat, checked, heating, repair. Cette vidéo contient 227 phrases et 2140 mots à répéter en shadowing. La partie parlée dure 12:00. Le locuteur parle à un rythme naturel d’environ 178 mots par minute, proche d’une conversation courante. Seuls 79 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc exigeant.
Vocabulaire clé de cette vidéo
15 mots de la vidéo à retenir, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| repair verbe | /ˈɹiːpɛɚ/ | réparer |
| technician nom | /tɛkˈnɪʃən/ | technicien, technicienne |
| confirm verbe | /kənˈfɝm/ | confirmer |
| temporary adjectif | /ˈtɛmp(əˌɹ)ɛɹi/ | temporaire, provisoire |
| alarm nom | /əˈlɑɹm/ | alarme |
| accommodation nom | /əˌkɒm.əˈdeɪ.ʃən/ | hébergement, logement |
| routine nom | /ɹuˈtin/ | routine |
| expense nom | /ɪkˈspɛns/ | dépense |
| confirmation nom | /ˌkɑn.fəɹˈmeɪ.ʃən/ | confirmation |
| arrange verbe | /əˈɹeɪnd͡ʒ/ | arranger, organiser |
| receipt nom | /ɹɪˈsiːt/ | réception |
| complicated adjectif | /ˈkɑm.plɪˌkeɪ.tɪd/ | compliqué, alambiqué |
| guarantee nom | /ˌɡæɹ.ənˈtiː/ | garantie |
| replacement nom | /ɹɪˈpleɪsmənt/ | remplaçant, substitut |
| operator nom | /ˈɑpəˌɹeɪtɚ/ | téléphoniste |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| look back verbe | se remémorer | |
| warm up verbe | /ˌwɔː(ɹ)m ˈʌp/ | se réchauffer, se chauffer |
Des phrases à répéter
Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :
- Could you please escalate this as an emergency?
- What can you do to help me tonight?
- Can you fix it tonight?
- Could you contact the on -call property manager?
- Could you escalate this to emergency maintenance?
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | was set · is set · had been received |
| Passé continu was/were + -ing — une action en cours à un moment du passé | was snowing · was working · was getting |
| Verbe + -ing enjoy, keep, stop… + -ing — les verbes suivis de la forme en -ing | started keeping · considered using · started calling |
| Superlatifs the -est / the most … — le plus haut ou le plus bas d’un groupe | the latest · the warmest · your most expensive |
Prononciation à surveiller
Le locuteur utilise 40 contractions et formes réduites, comme wasn't, didn't, couldn't. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « th »: thermostat /ˈθɝməstæt/, authorize /ˈɔθəɹaɪz/
- Les sons « sh » et « zh »: technician /tɛkˈnɪʃən/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, shortly /ˈʃɔɹtli/, shake /ˈʃeɪk/
- Mots longs — placez bien l’accent: temporary /ˈtɛmp(əˌɹ)ɛɹi/, accommodation /əˌkɒm.əˈdeɪ.ʃən/, electricity /ɪˌlɛkˈtɹɪsɪti/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, complicated /ˈkɑm.plɪˌkeɪ.tɪd/
Les sons difficiles pour les francophones :
- /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: arrange /əˈɹeɪnd͡ʒ/, arrangement /əˈɹeɪnd͡ʒmənt/, apologize /əˈpɑləˌd͡ʒaɪz/, urgent /ˈɜː.d͡ʒənt/, cheer /t͡ʃɪɹ/
- /r/ anglais — langue recourbée, sans frotter la gorge: repair /ˈɹiːpɛɚ/, temporary /ˈtɛmp(əˌɹ)ɛɹi/, alarm /əˈlɑɹm/, electricity /ɪˌlɛkˈtɹɪsɪti/, routine /ɹuˈtin/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme repair, technician, confirm.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.