Luyện nói tiếng Anh bằng Shadowing qua video: Communication Skills at Work: 4 Key Tips | Indeed Career Tips
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Hi everybody and welcome.
Chào mọi người và chào mừng các bạn.
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My name is Jen and I'm a career coach at Indeed with over 10 years of experience in career services.
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Over the years I've worked with hundreds of job seekers from a variety of different industries.
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Today I'm going to share some advice with you that I've refined over the years for how to improve communication skills.
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Strong communication skills can help in all aspects of life from personal relationships to education and professional success.
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We'll discuss four important questions that will help you improve your communication skills including How do I sound?
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What does my body language say about me?
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Where am I looking?
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Why is listening an important part of communication?
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At the end of the video, we'll discuss key tips for when to ask questions if somebody else is speaking, so be sure to stick around.
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Communication skills are vital to just about any role in any organization, and it's a useful skill both in and out of the workplace.
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If you're a professional, it's likely you'll need to learn how to communicate well with your peers.
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The bottom line is that everyone can benefit from making efforts to be a strong communicator.
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Today, we're going to focus on improving your verbal and nonverbal communication skills.
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A good first step is to establish a baseline understanding of how you're currently communicating.
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To do this, consider recording yourself speaking.
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A video recording can be the most helpful because you'll be able to evaluate how you're communicating both verbally and nonverbally.
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Now that we've established that everyone should work to be an effective communicator, Let's talk about the questions that you can ask yourself every day to make sure that you're communicating effectively.
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Question one, how do I sound?
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When communicating verbally, aim to use a voice that is audible and confident.
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I know this can be a challenge.
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The fear of public speaking is a very common phobia, and it can be hard to sound confident if you aren't feeling that way.
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But how your message is delivered can impact how your message is received by the audience.
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So let's walk through the key elements of sound.
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First, let's address how to sound confident and relaxed.
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People who speak with confidence are effective communicators because people often are more inclined to believe someone who speaks confidently.
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Consider using relaxation techniques like taking deep breaths and actively releasing tension in your shoulders.
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Also, watch out for filler words like um, uh, and like that tend to creep into our language unintentionally.
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While it may feel natural to use one after completing a sentence to pause to collect your thoughts, it can be distracting for your audience and undermine the appearance of certainty in what you're saying.
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To work on replacing these words, try taking a deep breath when you need to pause to gather your thoughts
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or when you find that you're looking to transition to your next point.
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Another important element of speaking is speed.
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It's common for nerves to make you have a fast pace when you start speaking, but it's really easy to correct.
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Start by just being aware of your pace.
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If you notice you're speaking quickly, pause once you've completed your sentence, take a slow, deep breath, and then start your next sentence paying attention to keeping an even pace.
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Remember that people will take longer to process what you're saying because the information will will be new to them.
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In general, speak a touch more slowly than may feel natural to you.
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If you want to get technical about assessing your speed, a good range of speech tends to be between 140 to 160 words per minute.
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You can calculate your words per minute by recording yourself naturally reading a script
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and seeing how many words you get through in one minute.
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Before I move on, please let me know
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if this video is helpful by liking and subscribing for more career and job search advice.
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Alright, the next question you can ask yourself to improve your communication skills is, where am I looking?
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Eye contact is a key part of nonverbal communication.
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Something as simple as making eye contact while speaking can help to improve your communication skills.
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Making eye contact helps build a connection with the person or audience you're speaking to, but where to look when speaking can vary depending on the environment.
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If you're presenting, you'll want to practice making eye contact with people in different
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areas of the room to engage the whole audience practicing in an empty room, pick different points on the wall on the left,
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middle, and right side of the room at the eye level which you think your audience will be at.
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Practice shifting your focus to these different points to mimic making eye contact with different members of your audience.
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If you're speaking at a meeting or in a one-on-one setting, be sure to have your head raised and make eye contact with the person you're speaking with.
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When you're in a video meeting, try to look at the camera instead of looking at the person's face.
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Looking directly at the camera mimics making eye contact.
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Moving on, let's talk about why listening is an important part of communication.
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As you've likely picked up on by now, being an effective communicator means more than just speaking confidently and clearly.
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A vital part of communication is listening and making someone feel heard.
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Active listening is a technique where people use verbal and non-verbal communication techniques to become a better listener.
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Improving your active listening skills helps you to communicate better with others when conducting a meeting, presentation, or even when participating in a one-on-one conversation.
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Try these simple techniques to improve your listening skills.
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Paraphrase, summarize the main points of the message the speaker shared to show you care about fully understanding their meaning.
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This will also give the speaker an opportunity to clarify vague information and expand their message.
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This can be especially effective in conflict resolution.
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For example, if you're not seeing eye to eye with someone, try using your own words to state what you think the other person meant.
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Start by using phrases like, I hear you saying, or so I believe you are saying.
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This helps the other person know that you have heard them
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and do or do not understand what they are trying to say.
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If you are resolving a conflict, consider including any emotion that you feel in the other person's message.
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Using phrases like, it sounds like you feel, or I believe that you feel, can confirm the other person's feelings in the context of the discussion,
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and might help them to move on and pursue constructive solutions to the conflict.
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Display empathy.
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If the situation requires it, make sure the speaker understands you're able to recognize their emotions and share their feelings.
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By showing compassion, rather than just feeling it, you're able to connect with the speaker and begin to establish a sense of mutual trust.
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An example might be, I'm so sorry that you're dealing with this problem.
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Let's figure out some ways in which I can help.
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Share similar experiences.
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Discussing comparable situations will not only show the speaker you've successfully interpreted their message, but it can help them to relate to you.
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If the speaker has shared a problem, providing input from how you solve similar challenges is valuable to others.
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For example, you could share, I had a tough time getting started with this program too, but it does get much easier.
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After just a few weeks, I felt completely comfortable using all of its new features.
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Recall previously shared information.
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Make efforts to remember key concepts, ideas, and other critical points the speaker has shared with you in the past.
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Doing so demonstrates that you're not only listening to what they're currently saying, but you're able to retain information and recall specific details.
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For example, you might say, last week you mentioned adding a more senior coordinator to help with this account, and I think that's a great idea.
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Smile and nod.
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Offering the speaker a few simple nods shows you understand what they're saying.
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A nod is a helpful, supportive cue, and it doesn't necessarily communicate that you agree with the the speaker, only that you're able to process the meaning of their message.
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Like a nod, a small smile encourages the speaker to continue.
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However, unlike the nod, it communicates you agree with their message or you're happy about what they have to say.
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For more information on active listening, be sure to check out this career guide article.
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And now as a bonus, let's talk about when to ask questions.
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If you're listening to someone speak, please wait until they've finished speaking to start asking any questions.
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You want to avoid interrupting them mid-speech as this can be disruptive to the conversation.
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This is the best practice that's applicable if you're in a presentation, small group, or even a one-on-one conversation.
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When it's the appropriate time to ask questions, aim to ask open-ended questions that gather more information and ensure that the speaker feels heard.
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Make sure that these questions cannot be answered with the simple yes or no. For example, if someone is asking to make changes to a process,
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instead of just asking, is there something wrong with the current process?
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Try asking.
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You've brought up some really interesting points.
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What changes would you want to make to the process immediately?
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And what are some potential long-term improvements?
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If someone is sharing details about a broad subject or topic, you can ask direct questions
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that guide the speaker to provide more details about the information they shared or to narrow down the topic.
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For example, if someone on your team shares that they're feeling overworked, you could ask for more specific information by saying, tell me more about your current workload.
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Which of these projects is the most time consuming?
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Asking questions that allow the person you're speaking with to provide more context signals to them
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that you value their opinion and you want to hear more.
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So there you have it.
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As a recap, to improve your communication skills, ask yourself these four questions.
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How do I sound?
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What does my body language say about me?
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Where am I looking?
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And why is listening an important part of communication?
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And finally, be sure to ask open-ended questions when you want to gather more information and let the audience feel heard.
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For more tips about how you can improve your communication skills, be sure to check out this career guide article right here.
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I hope that you find these tips to be helpful as you start to assess and improve your communication skills.
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I think that you'll find that once you start paying attention to your tone of voice, if you're making eye contact, and if you're actively listening to others, your communication skills will greatly improve.
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Most of all, if you're feeling bogged down in the details of this advice, aim to just focus on what you're trying to say and why you believe it's important.
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If you thought that this video was helpful, please share it with others.
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And if you'd like to see more videos like this, be sure to like and subscribe and hit the notification bell to stay updated.
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Thank you so much for watching.
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We'll see you next time.
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Giới Thiệu Bài Học Này
Bài học này sẽ giúp bạn cải thiện kỹ năng giao tiếp của mình, cả về mặt lời nói lẫn ngôn ngữ cơ thể. Qua video, bạn sẽ tìm hiểu về những yếu tố quan trọng trong giao tiếp như giọng nói, ánh mắt và cách lắng nghe. Những kỹ năng này không chỉ quan trọng trong môi trường làm việc mà còn có thể áp dụng vào các mối quan hệ cá nhân và học tập. Bạn sẽ được hướng dẫn cách tự đánh giá và cải thiện khả năng giao tiếp của mình thông qua những câu hỏi cụ thể.
Từ Vựng & Cụm Từ Quan Trọng
- Giọng nói (Voice): Âm thanh mà bạn phát ra khi giao tiếp.
- Ngôn ngữ cơ thể (Body language): Cách thể hiện cảm xúc và suy nghĩ của bạn qua cử chỉ và dáng vẻ.
- Ánh mắt (Eye contact): Kỹ năng nhìn vào người đối diện để tạo sự kết nối.
- Nghe (Listening): Khả năng tiếp nhận và hiểu thông tin từ người khác.
- Tốc độ nói (Pace of speech): Tốc độ mà bạn phát biểu, ảnh hưởng đến cách người khác tiếp nhận thông tin.
- Từ đệm (Filler words): Những từ như "um", "uh" thường được sử dụng để lấp chỗ trống khi nói.
- Thư giãn (Relaxation): Kỹ thuật giúp bạn cảm thấy thoải mái hơn khi nói.
Mẹo Luyện Tập
Để cải thiện kỹ năng giao tiếp, bạn có thể áp dụng kỹ thuật shadowspeak hay còn gọi là shadow speaking. Đây là phương pháp được nhiều người học tiếng Anh ưa chuộng, giúp bạn luyện nghe nói qua video. Bằng cách lặp lại các câu nói trong video, bạn có thể làm quen với giọng điệu, tốc độ và cách diễn đạt của người bản ngữ.
Hãy bắt đầu bằng cách lựa chọn một đoạn video mà bạn cảm thấy phù hợp. Lưu ý đến tốc độ nói trong video. Nếu người nói nhanh, hãy cố gắng ghi nhớ và nói theo từng câu một. Đừng ngần ngại dừng lại và lặp lại nhiều lần cho đến khi bạn cảm thấy tự tin với cách phát âm của mình.
Một mẹo quan trọng là hãy chú ý đến ngôn ngữ cơ thể của người nói. Quan sát họ khi họ sử dụng ánh mắt và cử chỉ để truyền đạt thông điệp. Hãy cố gắng bắt chước những hành động này khi bạn luyện tập để tăng cường kỹ năng giao tiếp không lời của bạn.
Cuối cùng, hãy nhớ sự quan trọng của việc lắng nghe. Khi bạn luyện nghe nói qua video, hãy chú tâm vào thông điệp mà người nói truyền đạt, không chỉ là từ ngữ mà còn là cảm xúc và ý nghĩa đằng sau chúng. Điều này sẽ giúp bạn trở thành một người giao tiếp hiệu quả hơn trong mọi tình huống.
Ngữ pháp trong video
Những cấu trúc người nói dùng nhiều nhất, kèm đúng cụm từ trong video:
| Cấu trúc | Trong video |
|---|---|
| Câu điều kiện if + mệnh đề, will/would + động từ — điều kiện và kết quả | If you're a professional, it's likely you'll need · If you're presenting, you'll want |
| Thì hiện tại hoàn thành have/has + quá khứ phân từ — việc đã xảy ra nhưng còn liên quan đến hiện tại | I've worked · I've refined · we've established |
| Câu bị động be + quá khứ phân từ — nhấn vào việc xảy ra, không phải người làm | is delivered · is speed · cannot be answered |
Phương Pháp Shadowing Là Gì?
Shadowing là kỹ thuật học ngôn ngữ có cơ sở khoa học, ban đầu được phát triển cho chương trình đào tạo phiên dịch viên chuyên nghiệp và được phổ biến rộng rãi bởi nhà đa ngôn ngữ học Dr. Alexander Arguelles. Nguyên lý cốt lõi đơn giản nhưng cực kỳ hiệu quả: bạn nghe tiếng Anh của người bản xứ và lặp lại to ngay lập tức — như một "cái bóng" (shadow) đuổi theo người nói với độ trễ chỉ 1–2 giây. Khác với luyện ngữ pháp hay học từ vựng bị động, Shadowing buộc não bộ và cơ miệng phải đồng thời xử lý và tái tạo ngôn ngữ thực tế. Các nghiên cứu khoa học xác nhận phương pháp này cải thiện đáng kể phát âm, ngữ điệu, nhịp điệu, nối âm, kỹ năng nghe và độ lưu loát khi nói — đặc biệt hiệu quả cho người luyện IELTS Speaking và muốn giao tiếp tiếng Anh tự nhiên như người bản ngữ.