Shadowing Practice: Professional Communication Skills [BUSINESS COMMUNICATION PRO] - Learn English Speaking with Video
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156 משפטים
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Professional communication skills can make or break your career.
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So learn a few skills here that are going to set you apart from your colleagues.
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And if you stay tuned to the end of this video, I have something really interesting for you.
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Hi, if you're new here, welcome.
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Don't forget to subscribe to the best career and project management advice coming to you every Wednesday.
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By improving your communication skills at work, you're just going to increase your probability of success.
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So let's learn about what those top communication skills are so that you can rock it at work.
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Let's get to this video.
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Body language speaks volumes.
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So I know this is interesting for the first one.
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We sometimes think about communication as being our words but a lot of communication comes through our body language.
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So there's positive body language and there's negative body language.
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So let's kind of get into some examples of what positive
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body language is like well just what i'm doing right now
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is i'm focusing my attention on you my eyes are directly looking at you
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and that's really important it shows the intentiveness some really other
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interesting ones too is a little bit of a head tilt
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that shows the interest of what the individual is saying one thing too is
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when you rub your hands together in glee or excitement
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that means i'm totally listening to what you're saying
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that becomes really important how we use our body and most of the time actually is unconsciously.
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So I want you to really be aware now of how your body is presenting itself.
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Now let's talk about those negative types of body language.
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This one right here is really dependent upon how it's done
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because I'll be honest there are times I myself am talking to someone and I really don't know what to do,
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where to put my arms so my head is tilted my arms are just crossed
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because i don't have pockets
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and it's just a little bit of a natural reaction i'm
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still attentive i am putting up a little bit of a guard in the sense of give me my space
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but i'm still attentive but you have to be careful with this one
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because if your arms are crossed and then you're sideways like hmm
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and you can see by the body language i'm really not into it
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or worse yet looking elsewhere and then coming back here
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that in itself another one too you may see a lot
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and a lot of people don't know that they do this is
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when they're sitting at a table
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and you ever hear the Jimmy leg going where it's like tap tap tap tap tap
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or worse yet you're on a table
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and you can see them tapping like this and it's an impatient tap
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so those are things to really consider is watch your body language what is it doing without you realizing
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that it's doing it look I'm a hand talker
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and I'm trying really hard not to talk with my hands
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because I really want you to focus on what I'm saying
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so it's important for you to really analyze it
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if you can why don't you with a friend have them videotape you
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so you can see what kind of body language you unconsciously do
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so that you can see if you can improve it particularly
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if it's on the negative side manage your nerves it is really really important
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when you are communicating with people particularly if it's something
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that is really important maybe a little bit high stressful
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so your nerves are a little bit on edge maybe you're presenting to some really important people
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or you're doing a media shot all of
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that is all about the nerves
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so learning how to calm the nerves down are really going
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to be important for you to improve the communication skill
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so what are some techniques you can do to help calm those nerves well just what I did take some deep breaths.
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Take some belly deep breaths.
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Really ensure to breathe in through the nose, out with the mouth.
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That's very purposeful.
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Not short breaths, but you really want to be able to get full body breaths.
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It's just going to calm the pace of your nervous heart down.
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Something else you may want to consider too is visualization.
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It is so powerful to visualize how you're going to be communicating.
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So if you are going to be presenting and your nerves are up, visualize how that's going to unfold all in a positive way.
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Think about it over and over.
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There have been studies that have shown athletes visualizing them scoring a goal and them actually having a higher probability
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rate of scoring that goal because of the mental visualization.
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It's not just about physically doing it it's about getting our mind prepared as well
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which leads me to the last point on mindfulness
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consider meditating consider taking even just five minutes in your day before you even start it
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and you're having that big important meeting where you are nervous
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and you need to communicate to ground yourself through meditation clearing the mind and
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if you can't do it first thing in the morning try
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to do it right before you're about to present go away in a corner somewhere shut a door just really
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try to dump as much as you can and have a clear mind so that you can focus, take some deep breaths, visualize the success you're going to have,
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and that does have a really positive impact.
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Focus on the can versus the can't.
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So why is this so important when it comes to business communication?
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Well, how we speak to others in regards to information really plays an important factor in how they interpreted us
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and their impression of us.
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So if we're communicating on a business level to other people
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and all of our ideas are about how we can't do something, even though we are positive in nature, that actually has a negative impact on how they view us.
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Are we problem solvers?
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Are we problem, are we trying to find solutions?
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Or are we just the individuals who tell us why we can't do it
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and don't come up with any type of alternative to make it happen
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so it's really easy again to fall back on nerves think about why it won't be successful
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and now I want you to switch it around nothing wrong about thinking why it won't be successful
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but think about how you can do it maybe you have to tweak an idea
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that was presented maybe it has to be a whole new approach
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but the way you communicate your ideas in business becomes really important
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and focus on the can versus the can't really critical
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when it comes to business communication active listening all right you've heard me in many videos talk about active listening
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and how important this is for professional communication
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it is not just about the words that we say
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or even our body language
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but it's actually truly being able to listen to what the other person is saying
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that becomes really important do not formulate your thoughts for the next point
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or for you to come up with a better idea
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because you're not really in that moment
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that present moment of listening to what they're saying
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so this is a skill set it is something you have
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to practice all right particularly in a society where we all want to make our point
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because we all have something amazing to say right sound familiar
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look i work on this too
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because it's really easy for me to talk right look what i'm doing right now talking away
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but listening becomes extremely important so what can you do with listening a really good technique
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that I use all the time in my workshops is I
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will reiterate what the person said to me on the last sentence
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or I'll say just so I'm understanding correctly what you're trying to tell me
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and what I interpreted as is ABCD is
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that correct it's just a validation and what's really cool
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when you do that it's acknowledging what the other person is saying there's respect with
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that and that becomes extremely important with communication
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because communication is not a one -way street it's a two
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-way street writing better emails yes emails are all about our
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communication as well i'm not just talking about verbal communication or
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when we're together live what we say in our emails
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and how we say it has a huge impression on our prefers on our professional communication skills
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and how people view us in fact you can check out a video
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that i have which is strictly all about how to write awesome emails definitely recommend that you look at that.
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But why is it that our emails are so important?
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Because you don't have the benefit of inflection.
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You don't have the benefit of body language.
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And things can be misinterpreted really quickly with emails.
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So what are some things that you can do?
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Number one, proofread.
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All right.
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When you do an email, just don't send it out.
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And my kryptonite is grammar and spelling.
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So I try to proofread as much as I can.
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Yeah, I'm not perfect, but I definitely just can't send out an email right away.
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I do need to proofread.
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Ensure you don't CC everybody.
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That's the worst.
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Okay.
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Why are you inviting everyone on this email when it's really just between you and I?
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You also want to ensure that your emails are concise, just like language of speaking to someone.
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You don't want to give them a long winded story.
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I'm a big believer in bullet point what it is you want to say.
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And if you have something that's extremely long that they have to read, make it an attachment.
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It just makes it for clear and concise language and bullet points are to the point.
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And if you know them well, I sometimes end things off with a smiley face just to show that what I'm saying here really is, hey, it's all good.
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So definitely look at your email communication, big part of professional communication that can definitely make or break you in the professional world.
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Now that you have some great tips on how to improve your professional communication skills,
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I want to start talking about projects because you probably do tons of projects and don't even realize that you do them.
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So what is a project?
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Well it has a definitive start and end date, usually a unique deliverable.
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And in some cases, it's cross -functional where you have to bring in people to help you that you wouldn't normally do.
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So if professional communication skills are really important, your project management skills are just as important.
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So I want you to go in the download below
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and grab this free guide on how to ensure that your projects are successful.
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Don't forget to subscribe to this channel, like this video, and please share it with all the people that you know.
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Do you have any professional communication skills that you use constantly
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that are successful for you I would love to hear from
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you please put it in the comments below until the next video see you later
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אוצר מילים והערות הגייה לשיעור הזה
שיעור הדיבור הזה ברמה B1 מבוסס על הסרטון “Professional Communication Skills”. המילים שחוזרות הכי הרבה: communication, language, skill, email, professional. בסרטון הזה יש 156 משפטים ו-1919 מילים לתרגול Shadowing. הדיבור נמשך 10:33. הדובר מדבר מהר, כ-182 מילים בדקה, אז צפו לצלילים מחוברים ומקוצרים. 89% מהמילים נמצאות בין 3,000 המילים הנפוצות ביותר באנגלית, כך שקל לעקוב אחרי אוצר המילים.
אוצר מילים מרכזי בסרטון הזה
15 המילים המתקדמות ביותר בסרטון, עם ההגייה והמשמעות שלהן:
| מילה | הגייה | משמעות |
|---|---|---|
| nerve שם עצם | /nɝv/ | עָצָב |
| proofread פועל | /ˈpɹuːfɹiːd/ | הִגִּיהַּ |
| concise שם תואר | /kənˈsaɪs/ | תַּמְצִיתִי |
| interpret פועל | /ɪnˈtɜː.pɹɪt/ | דּוֹבֵב |
| subscribe פועל | /səbˈskɹaɪb/ | נִמְנָה |
| bullet שם עצם | /ˈbʊlɪt/ | כַּדּוּר, קָלִיעַ |
| versus | /ˈvɝsəs/ | נֶגֶד |
| mindfulness שם עצם | /ˈmaɪn(d)fʊlnəs/ | מיינדפולנס |
| believer שם עצם | /bɪˈlivɚ/ | מַאֲמִין |
| colleague שם עצם | /ˈkɒliːɡ/ | עָמִית, עמיתה |
| spelling שם עצם | /ˈspɛl.ɪŋ/ | כְּתִיב |
| belly שם עצם | /ˈbɛli/ | בֶּטֶן |
| athlete שם עצם | /ˈæθ.liːt/ | אַתְלֶט |
| workshop שם עצם | /ˈwɝk.ʃɑp/ | סַדְנָה |
| grammar שם עצם | /ˈɡɹæm.ə(ɹ)/ | דִּקְדּוּק |
Phrasal verbs שתשמעו
| מילה | משמעות |
|---|---|
| check out פועל | בדק |
| come back פועל | שָׁב |
משפטים שכדאי לחזור עליהם
משפטים קצרים ושלמים מהסרטון שאפשר להשתמש בהם בשיחה יומיומית:
- Hi, if you're new here, welcome.
- Let's get to this video.
- Are we problem solvers?
- Are we problem, are we trying to find solutions?
- Because you don't have the benefit of inflection.
דקדוק בסרטון הזה
המבנים שהדובר משתמש בהם הכי הרבה, עם המילים המדויקות מהסרטון:
| מבנה | בסרטון |
|---|---|
| סביל (Passive voice) be + past participle — הדגש הוא על מה שקורה, לא על מי שעושה את הפעולה | is tilted · are crossed · was presented |
| הווה מושלם (Present perfect) have/has + past participle — פעולה שקרתה בעבר ועדיין יש לה חשיבות או השפעה עכשיו | have been · you've heard |
| אפשרות עם “might / may” might/may + verb — משהו שיכול לקרות, אך לא בטוח | may see · may want |
| שם תואר מובהק (Superlatives) the -est / the most … — לציין את הגבוה או הנמוך ביותר בקבוצה | the best · the worst |
הגייה ששווה לשים לב אליה
הדובר משתמש ב-57 קיצורים וצורות מקוצרות, כמו I'm, don't, you're. אמרו אותם בצורה הקצרה, כפי שאתם שומעים אותם.
- הצלילים של “th”: athlete /ˈæθ.liːt/, breathe /bɹiːð/
- הצלילים של “sh” ו-“zh”: visualize /ˈvɪʒuəˌlaɪz/, unconsciously /ˌʌnˈkɑnʃəsli/, visualization /ˌvɪʒ.ʊ.ə.laɪˈzeɪ.ʃən/, inflection /ɪnˈflɛkʃən/, impatient /ɪmˈpeɪʃənt/
- מילים ארוכות — שימו לב להטעמה: communicate /kəˈmjuːnɪkeɪt/, unconsciously /ˌʌnˈkɑnʃəsli/, visualization /ˌvɪʒ.ʊ.ə.laɪˈzeɪ.ʃən/, probability /ˌpɹɑ.bəˈbɪl.ə.ti/, deliverable /dɪˈlɪvɹəbəɫ/
צלילים שדוברי עברית מתקשים בהם:
- /w/ — שפתיים מעוגלות, לא /v/: sideways /ˈsaɪdweɪz/, workshop /ˈwɝk.ʃɑp/
- /æ/ — פתוח יותר מה-“אֶ” העברית, לא כמו “a” ב-“cup”: validation /ˌvæl.əˈdeɪ.ʃən/, analyze /ˈæn.əˌlaɪz/, attachment /əˈtæt͡ʃmənt/, athlete /ˈæθ.liːt/, grammar /ˈɡɹæm.ə(ɹ)/
- /r/ — הלשון לא נוגעת בשום מקום, לא ה-“ר” הגרונית: proofread /ˈpɹuːfɹiːd/, interpret /ɪnˈtɜː.pɹɪt/, subscribe /səbˈskɹaɪb/, probability /ˌpɹɑ.bəˈbɪl.ə.ti/, deliverable /dɪˈlɪvɹəbəɫ/
איך לתרגל עם הסרטון הזה
- הקשיבו לכל הסרטון פעם אחת בלי לדבר, ורשמו את המילים שאתם לא מכירים.
- התחילו במהירות 0.75×, תרגלו Shadowing משפט אחר משפט, וחזרו למהירות רגילה כשזה מרגיש קל.
- הקליטו את עצמכם והשוו למקור, תוך תשומת לב למילים כמו nerve, proofread, concise.
מהי טכניקת השאדואינג?
שאדואינג היא טכניקת למידת שפה מבוססת מדע שפותחה במקור להכשרת מתורגמנים מקצועיים ופופולרית על ידי הפוליגלוט ד"ר אלכסנדר ארגואלס. השיטה פשוטה אך עוצמתית: אתה מקשיב לאודיו באנגלית ילידית וחוזר עליו בקול רם מיד — כמו צל העוקב אחרי הדובר עם עיכוב של 1–2 שניות בלבד. בניגוד להאזנה פסיבית או תרגילי דקדוק, שאדואינג מכריח את המוח והשרירים בפה לעבד ולשחזר דפוסי דיבור אמיתיים בו זמנית. מחקרים מראים שזה משפר משמעותית את דיוק ההגייה, האינטונציה, הקצב, הדיבור המחובר, הבנת השמיעה ושטף הדיבור — מה שהופך אותו לאחת השיטות היעילות ביותר להכנה לIELTS Speaking ולתקשורת באנגלית בעולם האמיתי.