शैडोइंग अभ्यास: At the Hotel Conversation - Making Complaint | English Speaking Practice - वीडियो के साथ अंग्रेजी बोलना सीखें
पाठ बनाया जा रहा है...
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English Speaking Course Making Complaints at a Hotel Good morning, Anita.
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Good morning, Lucas.
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How's it going?
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I have a feeling that something is going to happen today.
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Why do you think that?
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I don't know.
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It's just my gut feeling.
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Don't worry.
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It's going to be okay.
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I hope so.
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Good morning.
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How may I help you?
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I'm a guest calling from room 703.
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My TV remote is not working.
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Could you please describe your problem in detail?
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I haven't been able to use the control since last night.
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Every time I want to change the channel, I have to run back and forth and press the button.
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This makes me very upset.
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Please get someone to fix it right away.
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I'm sorry for the inconvenience.
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I will send the technician up to you right away.
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All right.
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Thank you.
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Excuse me.
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Hello, sir.
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How may I help you?
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I'm a guest of room 615.
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My room is right next to an elevator.
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Yes, I remember.
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Is there something wrong?
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Last night, I kept hearing loud talking nearby.
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Not only that, but the sound of the elevator moving is also annoying me.
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And I don't understand what's wrong with your hotel.
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The staff kept moving furniture all day.
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The noise of all these things is very disturbing to me.
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Makes it impossible to sleep.
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I am sorry to hear that.
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But yesterday the staff of the hotel did not move the furniture.
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Maybe they were just moving the luggage for guests.
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I don't need to know.
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I want to change the room immediately.
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I'm so sorry for the bad experience that you went through, but there are no rooms available now.
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So how are you going to solve this problem?
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I didn't pay my money to put up with all this noise.
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I want to speak to the manager.
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Please calm down, sir.
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Please sit in the lobby over there and wait for a few minutes.
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I will contact the manager to come see you right away Okay,
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make it quick Excuse me Hello madam, how may I help you?
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Yesterday after I returned to my room I went to the bathroom to turn on the hot water
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but no matter how I tried, it never started working.
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So last night I had to take a cold shower.
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Have you turned the faucet to red mode?
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I turned it up, but it still doesn't work.
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I see.
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May I have your name and room number, please?
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My name is Eliana Lauder.
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I'm in room 402.
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Please send someone up to check it quickly.
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Yes, I will contact a technician to fix it as soon as possible. And one more thing!
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My husband and I will be checking out one day earlier than scheduled.
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I have received the information.
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Please wait for a few minutes.
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Ah, there's a person checking out.
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So now there's an available room for me, right?
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Yes, that's correct.
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Please wait until I complete the checkout procedures for the guests in room 402.
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I will help you to change your room.
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Finally, please hurry up.
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The procedure has been completed.
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Our staff will check and clean the room.
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After you return the key to the current room, you can move to room 402.
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Sure, thank you.
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Hello, Lavender Hotel speaking.
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How may I help you?
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Hi, I made a reservation at the hotel on Thursday, but now I have an emergency so I want to change the check-in date to Saturday.
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May I have your name, please?
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Sure, my name is Emma.
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I have booked a double bedroom.
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Is it Mrs. Emma Lopez?
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You have booked a double bedroom for Thursday.
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The check-in time is 11 a.m.
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Let me confirm if the information is correct.
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Right, but now I want to change the check-in time.
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I can't come on Thursday because of some personal reasons.
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I want to switch from Thursday to Saturday.
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Yes, I understand your situation But according to the original registration schedule, you only booked for two days,
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Thursday and Friday For that reason, the room was already booked by another guest on Saturday If so,
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there's no need to book that specific room, you can give me another room on Saturday As long as there's a room on Saturday for me Yes,
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but it is high season right now, so our superior rooms are all fully booked.
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There are no available rooms left.
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So, how to fix this?
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We still have a few deluxe rooms.
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As a solution, I suggest you upgrade your room.
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Would you like to upgrade to a deluxe room?
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How much is a deluxe room per night?
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The price is $350 per night.
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That's too expensive.
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This room has many incentives.
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You will have free breakfast and free laundry.
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If you use spa services, you will have a 50% discount.
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You can also use the swimming pool and sports club for free.
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Alright then, I'll change to a deluxe room.
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Okay, Mrs. Emma.
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Your reservation has been made.
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One deluxe double room.
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You will have an early check-in at 11 a.m on the 18th of March.
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Thank you.
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I am glad that I could help.
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Do you need any other information?
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That's enough.
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Thank you.
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It's my pleasure.
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Hi, welcome to the Lavender Hotel.
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How may I help you?
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I've booked a room.
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May I have your name, please?
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I'm William Smiths.
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And may I see your ID, please?
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Sure, here you are.
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Okay, let me check.
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I'm sorry, I couldn't find your information on the booking list No way,
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I already made a reservation Could you check it again, sir?
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I couldn't find your reservation here I've checked many times already Please check once again Okay,
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let me see Aw, I went to the wrong hotel.
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The hotel I booked was Rose Hotel.
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Sorry.
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You look tired, Anita.
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How was your day?
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Super busy.
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During the whole day, I met a bunch of people who came to complain.
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My feeling in the morning was right.
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What a full of problems day.
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The working hours are almost over.
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You can go home to rest.
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Tomorrow will be a beautiful day.
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Thank you.
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I hope so.
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Thank you.
संदर्भ और पृष्ठभूमि
इस वीडियो में, हम एक होटल में रहने वाले मेहमानों की बातचीत को सुनते हैं। मेहमानों को विभिन्न समस्याओं का सामना करना पड़ता है, जैसे कि रूम में टीवी रिमोट का काम न करना, शोरगुल से परेशान होना, और बाथरूम में गर्म पानी की कमी। इस वार्तालाप में, प्रत्येक मेहमान अपनी समस्याओं को होटल के स्टाफ के सामने रखते हैं, जो कि सेवा देने का प्रयास करते हैं। इस तरह के संवाद न केवल हमें अंग्रेजी बोलने में मदद करते हैं, बल्कि हमें आवश्यक वाक्यों और वाक्यांशों को भी सिखाते हैं, जो होटल के माहौल में उपयोगी होते हैं।
रोज़मर्रा की बातचीत के लिए शीर्ष 5 वाक्यांश
- “How may I help you?” - “मैं आपकी किस प्रकार मदद कर सकता हूँ?”
- “I’m sorry for the inconvenience.” - “आप inconvenience के लिए क्षमा करें।”
- “I want to speak to the manager.” - “मैं प्रबंधक से बात करना चाहता हूँ।”
- “Please describe your problem in detail.” - “कृपया अपनी समस्या का विस्तार से वर्णन करें।”
- “I want to change the room immediately.” - “मैं तुरंत कमरे को बदलना चाहता हूँ।”
पग दर पग शैडोइंग गाइड
जब आप इस वीडियो को देखते हैं, तब आप निम्नलिखित कदमों का पालन कर सकते हैं ताकि आप अपनी अंग्रेजी बोलने की क्षमताओं में सुधार कर सकें:
- सुनें: पहले वार्तालाप को ध्यान से सुने। इसके संवाद और उच्चारण पर ध्यान दें।
- छाया बोलें: वीडियो को छोटे हिस्सों में रोकें और बोले गए संवादों को दोहराएं। यह आपका shadow speech अभ्यास होगा।
- सहमति करें: जब आप पहचानें कि किसी विशेष वाक्यांश में आपको परेशानी हो रही है, उसे पुनः बोले और उच्चारण पर ध्यान दें। यह shadowspeaks तकनीक का उपयोग है।
- प्रशिक्षण: संवाद के शरीर में प्रत्येक महत्वपूर्ण बिंदु पर अपने विचारों को लिखें, जैसे समस्याएँ और उनके समाधान।
- व्यवहार में लाएँ: अपने दोस्तों के साथ इस वार्तालाप का अभ्यास करें। जैसे होटल में जाना और असली स्थिति का सामना करना।
इन रणनीतियों का अभ्यास करने से आपकी अंग्रेजी बोलने की क्षमता में सुधार होगा और आप आत्मविश्वास के साथ संवाद कर सकेंगे। आप जब भी एक शैडोइंग साइट पर अभ्यास करते हैं, उसका लाभ उठाएँ और अपने शब्द भंडार को बढ़ाएँ।
शैडोइंग तकनीक क्या है?
शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।