Shadowing Practice: At the Hotel Conversation - Making Complaint | English Speaking Practice - Learn English Speaking with Video
בחר מצב תרגול
כל מצב פותח חדר תרגול במסך מלא.
139 משפטים
אם המשפטים קצרים או ארוכים מדי, לחץ על ערוך כדי להתאים אותם.
1
English Speaking Course Making Complaints at a Hotel Good morning, Anita.
2
Good morning, Lucas.
3
How's it going?
4
I have a feeling that something is going to happen today.
5
Why do you think that?
6
I don't know.
7
It's just my gut feeling.
8
Don't worry.
9
It's going to be okay.
10
I hope so.
11
Good morning.
12
How may I help you?
13
I'm a guest calling from room 703.
14
My TV remote is not working.
15
Could you please describe your problem in detail?
16
I haven't been able to use the control since last night.
17
Every time I want to change the channel, I have to run back and forth and press the button.
18
This makes me very upset.
19
Please get someone to fix it right away.
20
I'm sorry for the inconvenience.
21
I will send the technician up to you right away.
22
All right.
23
Thank you.
24
Excuse me.
25
Hello, sir.
26
How may I help you?
27
I'm a guest of room 615.
28
My room is right next to an elevator.
29
Yes, I remember.
30
Is there something wrong?
31
Last night, I kept hearing loud talking nearby.
32
Not only that, but the sound of the elevator moving is also annoying me.
33
And I don't understand what's wrong with your hotel.
34
The staff kept moving furniture all day.
35
The noise of all these things is very disturbing to me.
36
Makes it impossible to sleep.
37
I am sorry to hear that.
38
But yesterday the staff of the hotel did not move the furniture.
39
Maybe they were just moving the luggage for guests.
40
I don't need to know.
41
I want to change the room immediately.
42
I'm so sorry for the bad experience that you went through, but there are no rooms available now.
43
So how are you going to solve this problem?
44
I didn't pay my money to put up with all this noise.
45
I want to speak to the manager.
46
Please calm down, sir.
47
Please sit in the lobby over there and wait for a few minutes.
48
I will contact the manager to come see you right away Okay,
49
make it quick Excuse me Hello madam, how may I help you?
50
Yesterday after I returned to my room I went to the bathroom to turn on the hot water
51
but no matter how I tried, it never started working.
52
So last night I had to take a cold shower.
53
Have you turned the faucet to red mode?
54
I turned it up, but it still doesn't work.
55
I see.
56
May I have your name and room number, please?
57
My name is Eliana Lauder.
58
I'm in room 402.
59
Please send someone up to check it quickly.
60
Yes, I will contact a technician to fix it as soon as possible. And one more thing!
61
My husband and I will be checking out one day earlier than scheduled.
62
I have received the information.
63
Please wait for a few minutes.
64
Ah, there's a person checking out.
65
So now there's an available room for me, right?
66
Yes, that's correct.
67
Please wait until I complete the checkout procedures for the guests in room 402.
68
I will help you to change your room.
69
Finally, please hurry up.
70
The procedure has been completed.
71
Our staff will check and clean the room.
72
After you return the key to the current room, you can move to room 402.
73
Sure, thank you.
74
Hello, Lavender Hotel speaking.
75
How may I help you?
76
Hi, I made a reservation at the hotel on Thursday, but now I have an emergency so I want to change the check-in date to Saturday.
77
May I have your name, please?
78
Sure, my name is Emma.
79
I have booked a double bedroom.
80
Is it Mrs. Emma Lopez?
81
You have booked a double bedroom for Thursday.
82
The check-in time is 11 a.m.
83
Let me confirm if the information is correct.
84
Right, but now I want to change the check-in time.
85
I can't come on Thursday because of some personal reasons.
86
I want to switch from Thursday to Saturday.
87
Yes, I understand your situation But according to the original registration schedule, you only booked for two days,
88
Thursday and Friday For that reason, the room was already booked by another guest on Saturday If so,
89
there's no need to book that specific room, you can give me another room on Saturday As long as there's a room on Saturday for me Yes,
90
but it is high season right now, so our superior rooms are all fully booked.
91
There are no available rooms left.
92
So, how to fix this?
93
We still have a few deluxe rooms.
94
As a solution, I suggest you upgrade your room.
95
Would you like to upgrade to a deluxe room?
96
How much is a deluxe room per night?
97
The price is $350 per night.
98
That's too expensive.
99
This room has many incentives.
100
You will have free breakfast and free laundry.
101
If you use spa services, you will have a 50% discount.
102
You can also use the swimming pool and sports club for free.
103
Alright then, I'll change to a deluxe room.
104
Okay, Mrs. Emma.
105
Your reservation has been made.
106
One deluxe double room.
107
You will have an early check-in at 11 a.m on the 18th of March.
108
Thank you.
109
I am glad that I could help.
110
Do you need any other information?
111
That's enough.
112
Thank you.
113
It's my pleasure.
114
Hi, welcome to the Lavender Hotel.
115
How may I help you?
116
I've booked a room.
117
May I have your name, please?
118
I'm William Smiths.
119
And may I see your ID, please?
120
Sure, here you are.
121
Okay, let me check.
122
I'm sorry, I couldn't find your information on the booking list No way,
123
I already made a reservation Could you check it again, sir?
124
I couldn't find your reservation here I've checked many times already Please check once again Okay,
125
let me see Aw, I went to the wrong hotel.
126
The hotel I booked was Rose Hotel.
127
Sorry.
128
You look tired, Anita.
129
How was your day?
130
Super busy.
131
During the whole day, I met a bunch of people who came to complain.
132
My feeling in the morning was right.
133
What a full of problems day.
134
The working hours are almost over.
135
You can go home to rest.
136
Tomorrow will be a beautiful day.
137
Thank you.
138
I hope so.
139
Thank you.
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אוצר מילים והערות הגייה לשיעור הזה
שיעור הדיבור הזה ברמה B1 מבוסס על הסרטון “At the Hotel Conversation - Making Complaint”. המילים שחוזרות הכי הרבה: hotel, booked, deluxe, guest, Thursday. בסרטון הזה יש 139 משפטים ו-1036 מילים לתרגול Shadowing. הדיבור נמשך 8:45. הדובר שומר על קצב יציב של כ-118 מילים בדקה, קצב נוח לתרגול Shadowing. 84% מהמילים נמצאות בין 3,000 המילים הנפוצות ביותר באנגלית; כדאי ללמוד את השאר לפני שמתחילים. 23 מתוך 139 המשפטים שלו הם שאלות, כך שזה תרגול טוב לאינטונציה של שאלות ולתשובות קצרות.
אוצר מילים מרכזי בסרטון הזה
13 המילים המתקדמות ביותר בסרטון, עם ההגייה והמשמעות שלהן:
| מילה | הגייה | משמעות |
|---|---|---|
| technician שם עצם | /tɛkˈnɪʃən/ | טֶכְנַאי |
| upgrade פועל | /əpˈɡɹeɪd/ | שדרג |
| furniture שם עצם | /ˈfɝ.nɪ.t͡ʃɚ/ | רָהִיט |
| faucet שם עצם | /ˈfɔsɪt/ | בֶּרֶז |
| disturb פועל | /dɪˈstɜːb/ | הפריע |
| madam שם עצם | /ˈmædəm/ | גברת \ גְבֶרֶת |
| inconvenience שם עצם | /ɪnkənˈvinjəns/ | אי נוחות |
| luggage שם עצם | /ˈlʌɡ.ɪdʒ/ | מִטְעָן |
| incentive שם עצם | /ɪnˈsɛntɪv/ | תמריץ |
| lobby שם עצם | /ˈlɑ.bi/ | לוֹבִּי |
| laundry שם עצם | /ˈlɔːn.dɹi/ | כְּבִיסָה |
| swim פועל | /swɪm/ | שָׂחָה |
| complain פועל | /kəmˈpleɪn/ | הִתְלוֹנֵן |
Phrasal verbs שתשמעו
| מילה | משמעות |
|---|---|
| check out פועל | בדק |
| calm down פועל | נרגע |
| put up with פועל | הִשְׁלִים עִם |
משפטים שכדאי לחזור עליהם
משפטים קצרים ושלמים מהסרטון שאפשר להשתמש בהם בשיחה יומיומית:
- Why do you think that?
- How may I help you?
- Could you please describe your problem in detail?
- Have you turned the faucet to red mode?
- May I have your name and room number, please?
דקדוק בסרטון הזה
המבנים שהדובר משתמש בהם הכי הרבה, עם המילים המדויקות מהסרטון:
| מבנה | בסרטון |
|---|---|
| הווה מושלם (Present perfect) have/has + past participle — פעולה שקרתה בעבר ועדיין יש לה חשיבות או השפעה עכשיו | haven't been · Have you turned · have received |
| סביל (Passive voice) be + past participle — הדגש הוא על מה שקורה, לא על מי שעושה את הפעולה | has been completed · was already booked · has been made |
| פועל + -ing enjoy, keep, stop… + -ing — פעלים שמתחברים ל-ing אחריהם | kept hearing · kept moving · started working |
| עתיד עם “will” will + verb — החלטה, הבטחה או ניבוי לגבי העתיד | will send · will contact · will be |
הגייה ששווה לשים לב אליה
הדובר משתמש ב-20 קיצורים וצורות מקוצרות, כמו I'm, don't, couldn't. אמרו אותם בצורה הקצרה, כפי שאתם שומעים אותם.
- הצלילים של “sh” ו-“zh”: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, technician /tɛkˈnɪʃən/, registration /ˌɹɛd͡ʒ.ɪˈstɹeɪ.ʃən/
- מילים ארוכות — שימו לב להטעמה: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, elevator /ˈɛləˌveɪtɚ/, inconvenience /ɪnkənˈvinjəns/, registration /ˌɹɛd͡ʒ.ɪˈstɹeɪ.ʃən/
צלילים שדוברי עברית מתקשים בהם:
- /r/ — הלשון לא נוגעת בשום מקום, לא ה-“ר” הגרונית: reservation /ˌɹɛz.ɚˈveɪ.ʃən/, upgrade /əpˈɡɹeɪd/, laundry /ˈlɔːn.dɹi/, hurry /ˈhʌ.ɹi/, registration /ˌɹɛd͡ʒ.ɪˈstɹeɪ.ʃən/
- עיצור קולי בסוף מילה — /b/, /d/, /g/, /z/, /v/ בלי להפוך אותם לאטומים: upgrade /əpˈɡɹeɪd/, disturb /dɪˈstɜːb/, luggage /ˈlʌɡ.ɪdʒ/, incentive /ɪnˈsɛntɪv/
איך לתרגל עם הסרטון הזה
- הקשיבו לכל הסרטון פעם אחת בלי לדבר, ורשמו את המילים שאתם לא מכירים.
- תרגלו Shadowing משפט אחר משפט במהירות רגילה, וחזרו על כל משפט עד שהקצב שלכם תואם את הדובר.
- הקליטו את עצמכם והשוו למקור, תוך תשומת לב למילים כמו technician, upgrade, furniture.
מהי טכניקת השאדואינג?
שאדואינג היא טכניקת למידת שפה מבוססת מדע שפותחה במקור להכשרת מתורגמנים מקצועיים ופופולרית על ידי הפוליגלוט ד"ר אלכסנדר ארגואלס. השיטה פשוטה אך עוצמתית: אתה מקשיב לאודיו באנגלית ילידית וחוזר עליו בקול רם מיד — כמו צל העוקב אחרי הדובר עם עיכוב של 1–2 שניות בלבד. בניגוד להאזנה פסיבית או תרגילי דקדוק, שאדואינג מכריח את המוח והשרירים בפה לעבד ולשחזר דפוסי דיבור אמיתיים בו זמנית. מחקרים מראים שזה משפר משמעותית את דיוק ההגייה, האינטונציה, הקצב, הדיבור המחובר, הבנת השמיעה ושטף הדיבור — מה שהופך אותו לאחת השיטות היעילות ביותר להכנה לIELTS Speaking ולתקשורת באנגלית בעולם האמיתי.