Практика Shadowing: At the Hotel Conversation - Making Complaint | English Speaking Practice - Изучайте разговорный английский по видео

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English Speaking Course Making Complaints at a Hotel Good morning, Anita.
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Good morning, Lucas.
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How's it going?
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I have a feeling that something is going to happen today.
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Why do you think that?
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I don't know.
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It's just my gut feeling.
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Don't worry.
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It's going to be okay.
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I hope so.
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Good morning.
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How may I help you?
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I'm a guest calling from room 703.
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My TV remote is not working.
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Could you please describe your problem in detail?
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I haven't been able to use the control since last night.
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Every time I want to change the channel, I have to run back and forth and press the button.
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This makes me very upset.
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Please get someone to fix it right away.
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I'm sorry for the inconvenience.
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I will send the technician up to you right away.
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All right.
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Thank you.
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Excuse me.
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Hello, sir.
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How may I help you?
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I'm a guest of room 615.
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My room is right next to an elevator.
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Yes, I remember.
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Is there something wrong?
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Last night, I kept hearing loud talking nearby.
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Not only that, but the sound of the elevator moving is also annoying me.
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And I don't understand what's wrong with your hotel.
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The staff kept moving furniture all day.
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The noise of all these things is very disturbing to me.
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Makes it impossible to sleep.
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I am sorry to hear that.
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But yesterday the staff of the hotel did not move the furniture.
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Maybe they were just moving the luggage for guests.
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I don't need to know.
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I want to change the room immediately.
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I'm so sorry for the bad experience that you went through, but there are no rooms available now.
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So how are you going to solve this problem?
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I didn't pay my money to put up with all this noise.
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I want to speak to the manager.
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Please calm down, sir.
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Please sit in the lobby over there and wait for a few minutes.
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I will contact the manager to come see you right away Okay,
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make it quick Excuse me Hello madam, how may I help you?
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Yesterday after I returned to my room I went to the bathroom to turn on the hot water
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but no matter how I tried, it never started working.
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So last night I had to take a cold shower.
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Have you turned the faucet to red mode?
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I turned it up, but it still doesn't work.
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I see.
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May I have your name and room number, please?
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My name is Eliana Lauder.
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I'm in room 402.
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Please send someone up to check it quickly.
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Yes, I will contact a technician to fix it as soon as possible. And one more thing!
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My husband and I will be checking out one day earlier than scheduled.
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I have received the information.
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Please wait for a few minutes.
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Ah, there's a person checking out.
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So now there's an available room for me, right?
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Yes, that's correct.
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Please wait until I complete the checkout procedures for the guests in room 402.
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I will help you to change your room.
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Finally, please hurry up.
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The procedure has been completed.
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Our staff will check and clean the room.
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After you return the key to the current room, you can move to room 402.
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Sure, thank you.
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Hello, Lavender Hotel speaking.
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How may I help you?
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Hi, I made a reservation at the hotel on Thursday, but now I have an emergency so I want to change the check-in date to Saturday.
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May I have your name, please?
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Sure, my name is Emma.
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I have booked a double bedroom.
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Is it Mrs. Emma Lopez?
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You have booked a double bedroom for Thursday.
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The check-in time is 11 a.m.
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Let me confirm if the information is correct.
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Right, but now I want to change the check-in time.
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I can't come on Thursday because of some personal reasons.
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I want to switch from Thursday to Saturday.
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Yes, I understand your situation But according to the original registration schedule, you only booked for two days,
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Thursday and Friday For that reason, the room was already booked by another guest on Saturday If so,
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there's no need to book that specific room, you can give me another room on Saturday As long as there's a room on Saturday for me Yes,
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but it is high season right now, so our superior rooms are all fully booked.
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There are no available rooms left.
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So, how to fix this?
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We still have a few deluxe rooms.
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As a solution, I suggest you upgrade your room.
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Would you like to upgrade to a deluxe room?
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How much is a deluxe room per night?
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The price is $350 per night.
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That's too expensive.
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This room has many incentives.
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You will have free breakfast and free laundry.
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If you use spa services, you will have a 50% discount.
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You can also use the swimming pool and sports club for free.
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Alright then, I'll change to a deluxe room.
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Okay, Mrs. Emma.
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Your reservation has been made.
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One deluxe double room.
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You will have an early check-in at 11 a.m on the 18th of March.
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Thank you.
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I am glad that I could help.
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Do you need any other information?
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That's enough.
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Thank you.
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It's my pleasure.
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Hi, welcome to the Lavender Hotel.
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How may I help you?
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I've booked a room.
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May I have your name, please?
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I'm William Smiths.
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And may I see your ID, please?
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Sure, here you are.
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Okay, let me check.
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I'm sorry, I couldn't find your information on the booking list No way,
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I already made a reservation Could you check it again, sir?
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I couldn't find your reservation here I've checked many times already Please check once again Okay,
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let me see Aw, I went to the wrong hotel.
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The hotel I booked was Rose Hotel.
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Sorry.
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You look tired, Anita.
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How was your day?
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Super busy.
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During the whole day, I met a bunch of people who came to complain.
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My feeling in the morning was right.
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What a full of problems day.
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The working hours are almost over.
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You can go home to rest.
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Tomorrow will be a beautiful day.
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Thank you.
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I hope so.
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Thank you.

Почему стоит практиковать разговор с помощью этого видео?

Практика разговорного английского через контекстные ситуации, такие как общение в отеле, поможет вам освоить важные фразы и улучшить уверенность в использовании языка. В видео, которое демонстрирует, как подавать жалобы в отеле, вы сможете услышать и повторить реалистичные диалоги, которые пригодятся в путешествиях или в повседневной жизни. Занимаясь shadow speech (затемненная речь), вы не только улучшите произношение английского, но и научитесь реагировать на различные ситуации.

Грамматика и выражения в контексте

В этом видео используется несколько ключевых грамматических структур и выражений:

  • Could you please describe your problem in detail? - Этот вопрос является вежливым способом попросить о помощи и чаще всего используется в обслуживании клиентов.
  • I'm so sorry to hear that. - Стандартное выражение сочувствия, которое помогает установить доброжелательный контакт с собеседником.
  • I want to speak to the manager. - Прямое и уверенное требование, которое демонстрирует желание получить решение проблемы.
  • There are no rooms available now. - Это выражение полезно для описания ситуации, когда нет решения проблемы, но требует от вас дальнейших действий.

Используя такие структуры, вы сможете более эффективно общаться в похожих ситуациях, что ускорит ваш процесс обучения и улучшит навыки разговорного английского.

Общие ловушки произношения

При практике произношения важно обратить внимание на некоторые слова и акценты, представленные в видео. Например:

  • remote - обращайте внимание на ударение и звучание самого слова.
  • elevator - знайте, что это слово может произноситься по-разному в зависимости от акцента. Старайтесь акцентировать первый слог.
  • disturbing - это слово часто произносят неправильно, сосредоточьтесь на втором слоге, чтобы улучшить свое произношение.

Толкование акцентов и правильное произношение слов поможет вам звучать более естественно. Используя этот видеоцентр для shadowing, вы сможете глубже понять, как правильно произносить слова и фразы, что улучшит ваше общее восприятие английского языка.

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.