Shadowing Practice: Customer Booking Request Form: IELTS LISTENING Vol 5 Test 4 Section 1 - Learn English Speaking with Video
Creating lesson...
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IELTS Listening, version 58248 You will hear a number of different recordings,
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and you will have to answer questions on what you hear.
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There will be time for you to read the instructions and questions, and you will have a chance to check your work.
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All the recordings will be played once only.
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The test is in four sections.
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Write all your answers in the Listening Question Booklet.
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At the end of the test, you will be given 10 minutes to transfer your answers to an answer sheet.
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Now turn to Section 1 on page 2 of your question booklet.
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Section 1 You will hear a telephone conversation between a travel agent and a customer.
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First, you have some time to look at questions 1 to 6 on page 2.
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You will see that there is an example that has been done for you.
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On this occasion only, the conversation relating to this will be played first.
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Hello, Bakewell Travel.
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How can I help?
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Oh, hello.
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My name's Sarah Carter.
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I wonder if you could tell me about the price of plane tickets to Dubai.
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The customer wants to travel to Dubai.
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So, Dubai has been written in the space.
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Now we shall begin.
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You should answer the questions as you listen because you will not hear the recording a second time.
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Listen carefully and answer questions 1 to 6.
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Hello, Bakewell Travel.
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How can I help?
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Oh, hello.
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My name's Sarah Carter.
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I wonder if you could tell me about the price of plane tickets to Dubai.
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Our computers are down, so what I can do is take some details about you and your travel plans.
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then when everything's okay again I can call you back, alright?
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Okay then.
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Right.
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So, some details first.
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Your name was Sarah Carter, wasn't it?
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That's right.
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And can I take a contact phone number?
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07 958 847 222.
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Now, I'll probably need to get back to you on this.
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Shall I call you back tomorrow morning?
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Oh, I work on Wednesdays.
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Can you call me back on Thursday before 12?
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Fine.
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OK, so, Mrs Carter, how many tickets will you need?
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Three adults and four children.
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So, seven altogether.
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Are all the children under the age of 14?
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They are, yes.
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Which date do you wish to travel on?
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Well, we definitely need to be there for the 24th.
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So, if we leave the UK on the 22nd, we'll have time to recover on the 23rd.
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So, the 22nd of October?
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Not this month.
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Next month.
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November.
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Right.
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And I assume these are return tickets?
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Yes, we want to fly back on the Tuesday.
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Is that the 25th or the 26th?
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It's the 25th, so it's going to be a short holiday.
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We're going to a wedding.
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We're not going for a holiday.
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Oh, that's nice.
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Now, do any travellers have any special requirements?
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You know, special assistance with mobility and that sort of thing.
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Oh, well, actually, yes.
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My son's to cheese.
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It makes him really, really ill.
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Fine.
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So, as soon as I can, I'll look into finding some tickets for you.
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Before you hear the rest of the conversation, you have some time to look at questions 7 to 10 on page 2.
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Now listen and answer questions 7 to 10.
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Now, I wonder if I could just ask you a couple of questions as part of our market research.
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Would you be happy to do that?
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Will this take long?
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Just a couple of minutes, that's all.
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OK.
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So, how many foreign visits have you made in the last 12 months?
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About six, I suppose.
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And where was your last foreign trip?
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Well, I was in Egypt in May, then most recently India.
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Oh, nice.
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Yes, I'm off for some IT training in Bangalore next month, actually.
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And was that a vacation?
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I'd love to go back there for a holiday, but it was for business this time.
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And I presume you use the internet?
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I do, yes.
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And so you've seen our website?
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Yes, I had a look this morning, actually.
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Well, we had it redesigned a month ago and we're keen to get feedback on how our customers find it, so...
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Oh right, er, OK, well, I have to say I found it terribly slow, so I just gave up and thought I'd give you a call.
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Oh, well, I'm sorry to hear that, but yes, it does happen sometimes.
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Would it be OK for us to email you with any promotional offers?
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I suppose so.
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Well, OK.
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My address is carter.s at speedtech.com.
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Is that S-P-E-E-D-T-E-C-H?
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Yes.
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That's great.
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And can I ask how you found out about Bakewell Travel?
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That is the end of Section 1.
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You now have half a minute to check your answers.
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Now turn to section 2 on page 3.
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Thank you.
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “Customer Booking Request Form: IELTS LISTENING Vol 5 Test 4 Section 1”. The speaker keeps coming back to these words: answer, travel, hear, carter, tickets. This video has 101 sentences and 797 words to shadow. The speech runs for 7:20. The speaker talks slowly, about 109 words per minute, so there is time to copy every sound. 86% of the words are among the 3,000 most common in English; the rest is worth studying before you start. 24 of its 101 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 14 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| booklet noun | /ˈbʊk.lət/ | A small or thin book. |
| redesign noun | /ˌɹiː.dɪˈzaɪn/ | A plan for making changes to the structure and functions of an artifact, building or system so as to better serve the purpose of the original design, or to… |
| traveller noun | /ˈtɹævəlɚ/ | One who travels, especially to distant lands. |
| presume verb | /pɹɪˈz(j)um/ | To be so presumptuous as (to do something) without proper authority or permission [with to (+ infinitive)]. |
| promotional adjective | /pɹəˈmoʊʃənəl/ | Of or relating to an advertising promotion; serving to promote a service, institution, business, etc. |
| terribly adverb | /ˈtɛɹ.ɪ.bli/ | Very; extremely. |
| mobility noun | /mə(ʊ)ˈbɪlɪti/ | The ability to move; capacity for movement. |
| altogether adverb | /ɔl.tuˈɡɛð.ɚ/ | Completely, wholly, or without exception. |
| keen adjective | /kin/ | Often with a prepositional phrase, or with to and an infinitive: showing a quick and ardent responsiveness or willingness; eager, enthusiastic, interested. |
| instruction noun | /ɪnˈstɹʌkʃən/ | The act of instructing, teaching, or providing with information or knowledge. |
| relate verb | /ɹɪˈleɪt/ | To tell in a descriptive way. |
| requirement noun | /ɹɪˈkwaɪɹmənt/ | A necessity or prerequisite; something required or obligatory. Its adpositions are generally of in relation to who or what has given it, on in relation to whom… |
| recover verb | /ɹɪˈkʌvɚ/ | To get back, to regain (a physical thing; in astronomy and navigation, sight of a thing or a signal). |
| feedback noun | /ˈfiːdˌbæk/ | Critical assessment of a process or activity or of their results. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| get back to verb | Return to (an activity) |
| give up verb | To surrender (someone or something); to inform on (someone). |
| go back verb | To return to a place or state after having been there at a previous time. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- How can I help?
- Your name was Sarah Carter, wasn't it?
- Shall I call you back tomorrow morning?
- Which date do you wish to travel on?
- Would you be happy to do that?
Grammar in this video
The structures the speaker uses most, with the exact words from the video:
| Structure | In the video |
|---|---|
| Passive voice be + past participle — the focus is on what happens, not who does it | will be played · will be given · has been done |
| Present perfect have/has + past participle — a past action that still matters now | has been done · has been written · you've seen |
| Future with “will” will + verb — a decision, promise or prediction | will hear · will have · will be |
| Obligation: must / have to / need to saying that something is necessary | have to answer · need to get · need to be |
Pronunciation to watch
The speaker uses 12 contractions and reduced forms, such as we're, I'd, I'll. Say them the short way, as you hear them.
- The “sh” and “zh” sounds: promotional /pɹəˈmoʊʃənəl/, instruction /ɪnˈstɹʌkʃən/
- Long words — get the stress right: promotional /pɹəˈmoʊʃənəl/, mobility /mə(ʊ)ˈbɪlɪti/, altogether /ɔl.tuˈɡɛð.ɚ/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like booklet, redesign, traveller.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.