Shadowing Practice: complaining at the restaurant | English conversation practice - Learn English Speaking with Video

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Hi, I'm Mark and welcome to another lesson with Master Everyday English.
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In today's lesson we're having a conversation at the restaurant.
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Now this is a conversation you'll need to have
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if you have a problem at the restaurant and you need to make a complaint.
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Let's think about some of the things at the restaurant that you might complain about.
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silverware, the plates, the bowls,
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the napkins, the starter or the appetizer,
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the main meal, the sides, The dessert.
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The server.
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The host.
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The busboy.
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The manager.
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The service.
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The wait time.
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The attitude of the staff.
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The price.
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The bill.
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Now let's think about the way you can make your complaint in a polite way.
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Now normally you'll start your sentence like this.
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Yeah, I'm really sorry but.. for example...
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Yeah, I'm really sorry but this fork is dirty.
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I hate to say this but...
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I hate to say this but we've been waiting for 45 minutes for our meal.
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I don't usually complain but...
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I don't usually complain but the food is undercooked.
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Let's think about some of the typical things you'll need to complain about when you're in a restaurant.
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The food is too sweet.
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The food is too salty.
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The food is cold.
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The food is overcooked or undercooked.
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The plate, the bowl, the silverware, something is dirty.
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The server is unfriendly or unhelpful.
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The portions are very small.
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I've been waiting a long time for my starter I've been
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waiting a long time for my main meal I've been waiting
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a long time for my drink The people at the next table are too noisy Now let's put
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that polite complaint form and the problem together.
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For example, Yeah, I don't usually complain but the food is too salty.
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Yeah, I'm sorry but my burger is undercooked.
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Yeah, I hate to say this, but the silverware is dirty.
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If you're enjoying this video, why not go to my channel Master Everyday English.
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There are more videos about life and work in the United States, and there's a really good video
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about getting a table in the restaurant
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and I'll put the link up here for you now let's
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see how much you can remember it's time for a little quiz
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look at the pictures and then listen to the sentence see if you can choose the picture that matches the sentence.
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After a few seconds I'll show you the answer so you can check to see if you got it correct.
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Yeah I'm sorry but this silverware is dirty.
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yeah I don't usually complain but the people at the next table are really noisy
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yeah I'm sorry but this burger is completely overcooked Yeah,
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I hate to say this, but the server here has been really rude.
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Here are a few things that are useful to know
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if you have to make a complaint at a restaurant in the United States.
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In most cases just saying to the server that you have a problem, being polite, you'll find a solution to that problem.
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If there's a problem that maybe you have with your server,
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it's always a good idea to either speak to another server or to the host at the front of the restaurant, if there is a host.
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Otherwise, you'll need to find the manager.
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That's it for today.
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I hope this lesson is useful for you if you find yourself in
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that situation where you're at a restaurant and you need to make a complaint.
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And don't forget, if you enjoyed the video, please give me a thumbs up, leave me a comment and click to subscribe.

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Vocabulary and speaking notes for this lesson

This video has 61 sentences and 605 words to shadow. The speech runs for 7:14. The speaker talks slowly, about 84 words per minute, so there is time to copy every sound. 83% of the words are among the 3,000 most common in English; the rest is worth studying before you start.

Key vocabulary in this video

15 words from the video worth learning, with pronunciation and meaning:

WordPronunciationMeaning
server noun/ˈsɝvɚ/A program that provides services to other programs or devices, either in the same computer or over a computer network.
complain verb/kəmˈpleɪn/To express feelings of pain, dissatisfaction, or resentment.
complaint noun/kəmˈpleɪnt/The act of complaining.
meal noun/ˈmiːl/Food that is prepared and eaten, usually at a specific time, and usually in a comparatively large quantity.
lesson noun/ˈlɛs.ən/A section of learning or teaching into which a wider learning content is divided.
polite adjective/pəˈlaɪt/Well-mannered, civilized.
burger noun/ˈbɝ.ɡɚ/A hamburger.
starter noun/ˈstɑɹ.tɚ/Someone who starts, or who starts something.
salty adjective/ˈsɔlti/Tasting of salt.
noisy adjective/ˈnɔɪzi/Making a noise, especially a loud unpleasant sound
rude adjective/ɹuːd/Lacking in refinement or civility; bad-mannered; discourteous.
fork noun/fɔɹk/A utensil with spikes used to put solid food into the mouth, or to hold food down while cutting, or for serving food.
subscribe verb/səbˈskɹaɪb/To write (one’s name) at the bottom of a document; to sign (one's name).
thumb noun/ˈθʌm/The shortest and thickest digit of the hand that for humans has the most mobility and can be made to oppose (moved to touch) all of the other fingers.
dessert noun/dɪˈzɝt/The last course of a meal, consisting of fruit, sweet confections etc.

Grammar in this video

The structures the speaker uses most, with the exact words from the video:

StructureIn the video
Present perfect continuous have/has been + -ing — an action that started earlier and is still going onwe've been waiting · I've been waiting
Passive voice be + past participle — the focus is on what happens, not who does itis undercooked · is overcooked
Present perfect have/has + past participle — a past action that still matters nowI've been · has been
Future with “will” will + verb — a decision, promise or predictionyou'll need · you'll start · I'll put

Pronunciation to watch

The speaker uses 26 contractions and reduced forms, such as I'm, don't, you'll. Say them the short way, as you hear them.

How to practise with this video

  1. Listen to the whole video once without speaking and note the words you do not know.
  2. Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
  3. Record yourself and compare with the original, paying attention to words like server, complain, complaint.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →