Pratique du Shadowing: complaining at the restaurant | English conversation practice - Apprendre l'anglais à l'oral avec la vidéo
Création de la leçon...
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Hi, I'm Mark and welcome to another lesson with Master Everyday English.
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In today's lesson we're having a conversation at the restaurant.
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Now this is a conversation you'll need to have
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if you have a problem at the restaurant and you need to make a complaint.
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Let's think about some of the things at the restaurant that you might complain about.
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silverware, the plates, the bowls,
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the napkins, the starter or the appetizer,
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the main meal, the sides, The dessert.
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The server.
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The host.
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The busboy.
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The manager.
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The service.
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The wait time.
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The attitude of the staff.
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The price.
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The bill.
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Now let's think about the way you can make your complaint in a polite way.
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Now normally you'll start your sentence like this.
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Yeah, I'm really sorry but.. for example...
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Yeah, I'm really sorry but this fork is dirty.
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I hate to say this but...
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I hate to say this but we've been waiting for 45 minutes for our meal.
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I don't usually complain but...
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I don't usually complain but the food is undercooked.
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Let's think about some of the typical things you'll need to complain about when you're in a restaurant.
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The food is too sweet.
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The food is too salty.
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The food is cold.
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The food is overcooked or undercooked.
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The plate, the bowl, the silverware, something is dirty.
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The server is unfriendly or unhelpful.
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The portions are very small.
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I've been waiting a long time for my starter I've been
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waiting a long time for my main meal I've been waiting
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a long time for my drink The people at the next table are too noisy Now let's put
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that polite complaint form and the problem together.
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For example, Yeah, I don't usually complain but the food is too salty.
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Yeah, I'm sorry but my burger is undercooked.
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Yeah, I hate to say this, but the silverware is dirty.
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If you're enjoying this video, why not go to my channel Master Everyday English.
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There are more videos about life and work in the United States, and there's a really good video
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about getting a table in the restaurant
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and I'll put the link up here for you now let's
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see how much you can remember it's time for a little quiz
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look at the pictures and then listen to the sentence see if you can choose the picture that matches the sentence.
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After a few seconds I'll show you the answer so you can check to see if you got it correct.
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Yeah I'm sorry but this silverware is dirty.
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yeah I don't usually complain but the people at the next table are really noisy
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yeah I'm sorry but this burger is completely overcooked Yeah,
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I hate to say this, but the server here has been really rude.
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Here are a few things that are useful to know
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if you have to make a complaint at a restaurant in the United States.
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In most cases just saying to the server that you have a problem, being polite, you'll find a solution to that problem.
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If there's a problem that maybe you have with your server,
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it's always a good idea to either speak to another server or to the host at the front of the restaurant, if there is a host.
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Otherwise, you'll need to find the manager.
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That's it for today.
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I hope this lesson is useful for you if you find yourself in
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that situation where you're at a restaurant and you need to make a complaint.
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And don't forget, if you enjoyed the video, please give me a thumbs up, leave me a comment and click to subscribe.
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Vocabulaire et conseils d’expression pour cette leçon
Cette vidéo contient 61 phrases et 605 mots à répéter en shadowing. La partie parlée dure 7:14. Le locuteur parle lentement, environ 84 mots par minute, ce qui laisse le temps d’imiter chaque son. 83 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
15 mots de la vidéo à retenir, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| server nom | /ˈsɝvɚ/ | serveur |
| complain verbe | /kəmˈpleɪn/ | se plaindre |
| complaint nom | /kəmˈpleɪnt/ | plainte, réclamation |
| meal nom | /ˈmiːl/ | repas |
| lesson nom | /ˈlɛs.ən/ | leçon |
| polite adjectif | /pəˈlaɪt/ | poli |
| burger nom | /ˈbɝ.ɡɚ/ | burger |
| salty adjectif | /ˈsɔlti/ | salé |
| noisy adjectif | /ˈnɔɪzi/ | bruyant, tonitruant |
| rude adjectif | /ɹuːd/ | impoli, malpoli |
| fork nom | /fɔɹk/ | fourchette |
| subscribe verbe | /səbˈskɹaɪb/ | abonner, s'abonner |
| thumb nom | /ˈθʌm/ | pouce |
| dessert nom | /dɪˈzɝt/ | dessert |
| quiz nom | /kwɪz/ | quiz |
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect continu have/has been + -ing — une action commencée avant et toujours en cours | we've been waiting · I've been waiting |
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | is undercooked · is overcooked |
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | I've been · has been |
| Futur avec « will » will + verbe — une décision, une promesse ou une prédiction | you'll need · you'll start · I'll put |
Prononciation à surveiller
Le locuteur utilise 26 contractions et formes réduites, comme I'm, don't, you'll. Prononcez-les sous leur forme courte, telles que vous les entendez.
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme server, complain, complaint.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.