跟读练习: Saying you're sorry - 07 - English at Work shows you how to apologise - 通过YouTube学习英语口语
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Tip Top Trading Ah, hello!
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Tip Top Trading Ah, hello!
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Welcome back to Tip Top Trading,
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the UK's leading wholesaler of imitation fruit.
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Today you're joining us in the middle of the action.
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Anna is with an important client,
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Mr Lime, from Citrus Ventures.
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He's angry, and she'll have to calm him down.
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She could cope brilliantly here,
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or this could be a horrible mess.
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Well, Mr Lime, how can I help you?
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On Monday, I was meant to receive 8,000 plastic grapefruit from Tip Top Trading.
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Yes?
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The delivery was made on Tuesday.
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Oh dear.
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And, instead of 8,000 plastic grapefruit,
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I got 800,000 plastic pineapples!
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Right, Anna.
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This is serious.
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You're going to have to apologise and show that you really mean it.
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Say, I'm really sorry to hear that.
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I'm really sorry to hear that, Mr Lime.
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What on earth am I going to do with 800,000 plastic pineapples?
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Show Mr. Lime that you understand the problem.
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These are phrases you can use.
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That's totally unacceptable.
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That must have been very inconvenient for you.
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And then promise to fix the problem.
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Say, you have my word that we will sort this out.
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We can do something to make up for the inconvenience.
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It won't happen again.
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800,000 plastic pineapples!
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That's totally.. unacceptable.
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I didn't even have anywhere to put them.
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And pineapples are so much bigger than grapefruit.
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It must have been very inconvenient for you.
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It certainly was.
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When he took my order,
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your colleague Tom told me that Tip Top Trading was the most reliable firm in the industry.
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You have my word that we will sort this out.
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We'll remove the pineapples and have your grapefruit sent via express delivery this afternoon.
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Good.
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Thank you.
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And we could include some of our latest edition imitation oranges to make up for the inconvenience.
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Oh, well, that would be nice.
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Tip top, Anna!
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Excellent work and excellent words.
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They're made with revolutionary premium 4-orange, laser curve definition technology.
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You will be the first to have them.
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Wow, now that's good customer service.
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Tell me, do you have any other artificial fruits in this range?
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Yes.
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Well, it's a bit of a secret,
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but you're a trusted client,
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so I think I can tell you.
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Go on.
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We're about to unveil a new Imperial Lemon.
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Really?
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I can't tell you anymore for now, but...
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Yes?
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Maybe we could present it to you more formally in a couple of weeks?
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When it's ready for release?
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Sounds perfect.
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You would be the first to see it.
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Excellent.
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Thank you, um...
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Anna, isn't it?
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Yes.
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A very pretty name.
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Thanks.
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It's spelled the same forwards and backwards.
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Is it really?
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Anyway, Mr Lime, we'll fix this grapefruit problem for you,
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and I promise you it won't happen again.
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Good, good.
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You're new here, aren't you, Anna?
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Yes.
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Well, I look forward to working with you.
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What a success!
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Mr Lime has come away a very happy customer.
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Here are the phrases Anna used while apologising.
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I'm really sorry to hear that Mr. Lyne.
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That's totally unacceptable.
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It must have been very inconvenient for you.
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You have my word that we will sort this out.
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And we could include some of our latest edition imitation oranges to make up for the inconvenience.
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I promise you, it won't happen again.
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What will Anna's boss Paul have to say about her work today?
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Join us next week to find out!
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情境与背景
在这段视频中，我们看到安娜正在处理一个重要客户的投诉，客户名叫莱姆先生。他因错误收到大量不必要的塑料菠萝而感到十分恼火。安娜必须及时道歉并妥善解决问题，以避免局面进一步恶化。通过这个场景，英语学习者不仅可以观察到道歉的具体表达，还能学习如何在职场中妥善应对困难情况。这样的对话在实际工作中常常出现，因此熟练掌握相应的表达方式对于提升雅思口语练习非常重要。
日常交流的五个关键短语
- I'm really sorry to hear that.（我很抱歉听到这个。）
- That's totally unacceptable.（这完全不能接受。）
- That must have been very inconvenient for you.（这对你来说一定是非常不方便的。）
- You have my word that we will sort this out.（我向你保证，我们会解决这个问题。）
- We can do something to make up for the inconvenience.（我们可以做点什么来补偿这个不便。）
这些短语在道歉和解决问题时非常有用，能够有效传达你的诚意和决心。
逐步模仿指南
要有效掌握这些表达，可以借助shadow speech技巧进行练习。以下是分步指南，帮助你在学习中取得更大进展：
- 观看视频: 首先，看YouTube学英语，仔细听安娜和莱姆先生之间的对话，注意她使用的语言和语调。
- 逐句跟读: 选择一到两个短语进行shadow speak，模仿视频中安娜的发音和语气。这种跟读练习可以有效提高你的口语能力和发音技巧。
- 记录反馈: 自己朗读时，可以录音并与视频中的对话进行对比，找出需要改进的地方。
- 增加词汇量: 除了短语，尽量掌握与道歉相关的其他词汇，以便在不同情况下应对。
- 定期练习: 设定每日或每周练习时间，定期进行雅思口语练习，以巩固所学内容，并提升自信心。
通过这样的模仿练习，你不仅能提高语言能力，还能在真实的对话中更加灵活应对各种情况，提升你的整体交流效果。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。