Shadowing Practice: OpenSource Helpdesk UVdesk Review By NetworkChuck - Learn English Speaking with Video

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now this other ticketing software is called uvsoft i think oh no uvdesk

and a massive shout out to marius hosting for offering a pretty good guide on setting

it up with docker compose which makes things

so much easier now he's talking about a synology nas

if you want to do

that follow along right here i'll link below all we care about is grabbing this file right here a docker compose file.

Now I've got my own little version right here that I copied from him.

And here in my terminal, I'm gonna do two things.

First, I'll make a new directory call this UV desk.

I'll CD into that.

And then I'll create a new file nano docker dash compose dot YML.

I will paste all that config control X Y enter to save.

And with one command docker dash compose up dash D it'll come up.

And if you're like, Hey, what is Docker compose?

What is this magic happening on the screen?

I've got a video somewhere right here where we geek out about Docker compose it's

so cool anyways it's almost done quick coffee break oh it is done

if we do a docker ps i can see my two new docker containers running

and it looks like port 80 let's try it out

i'll minimize my terminal get back to linode grab my reverse dns url here

and just go out to the port 80 should work

i think right let's uh specify 80 at the end just

to be safe oh no not 5001 calm down oh no maybe

it's 67 44 i got it backwards there we go

now just a few things we have to do to get this set up.

Let's begin.

Cool.

Everything's good.

Proceed.

This is kind of annoying, but Mario makes it easy for us.

Thank you, Mario.

Server will be UV desk, underscore DB, underscore one port works out.

That's good.

Username is UV desk.

Password is network.

Chuck.

If you copied mine, database is UV desk.

This should work.

Let's proceed.

Good to go.

It was just making sure it had a good connection to the database.

Cause we're running my sequel and then we'll create a super admin account and proceed, proceed once more and install now.

All right.

I think that's it.

Now, like I said, this one has a bit more features like a knowledge base.

And that's one cool thing about a ticketing software that's worth its salt.

As you solve tickets for your company, there might be a certain ticket you solved that needs to go into the knowledge base.

Cause you might see that issue over and over and over.

So new people that come in junior admins, or even other people in your team can be like,

Oh, I'll just search the knowledge base and I can solve that problem.

So create your own little knowledge base.

So looking at the admin here, I haven't played with this too much, but I know it's pretty cool.

Let's get logged in.

This thing is feature filled.

You can do a lot.

So this is for all you nerds who really want to geek out.

which is probably a lot of you

but again i'm not going to cover everything here you can play with this

and figure it out that's part of being in it i was just showing you how to get there

so that's the video two ticketing softwares you can set up yourself self -host

and i'm actually running both of these ticketing softwares on linode which is pretty stinking cool

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Vocabulary and speaking notes for this lesson

This speaking lesson is built on the video “OpenSource Helpdesk UVdesk Review By NetworkChuck”. The speaker keeps coming back to these words: docker, compose, uvdesk, knowledgebase, proceed. This video has 12 sentences and 561 words to shadow. The speech runs for 2:31. The speaker talks fast, about 223 words per minute, so expect linked and reduced sounds. Only 78% of the words are among the 3,000 most common in English, so the vocabulary is demanding.

Key vocabulary in this video

15 words from the video worth learning, with pronunciation and meaning:

Word	Pronunciation	Meaning
solve verb	/sɒlv/	To find an answer or solution to a problem or question; to work out.
proceed verb	/pɹəˈsid/	To move, pass, or go forward or onward; to advance; to carry on.
admin noun	/ˈædˌmɪn/	Administration, or administrative work.
geek noun	/ɡiːk/	A person who is intensely interested in a particular field or hobby and often having limited or nonstandard social skills. Often used with an attributive noun.
database noun	/ˈdeɪtəˌbeɪs/	A collection of (usually) organized information in a regular structure, usually but not necessarily in a machine-readable format accessible by a computer.
terminal noun	/ˈtɚmɪnəl/	A building in an airport where passengers transfer from ground transportation to the facilities that allow them to board airplanes.
log noun	/lɔɡ/	The trunk of a dead tree, cleared of branches.
reverse noun	/ɹɪˈvɝs/	The opposite of something.
install verb	/ɪnˈstɔl/	To connect, set up or prepare something for use
password noun	/ˈpæs.wɜɹd/	A word relayed to a person to gain admittance to a place or to gain access to information.
anyways adverb	/ˈɛn.iˌweɪz/	Anyway, anyhow, in any case.
container noun	/kənˈteɪ.nəɹ/	An item in which objects, materials or data can be stored or transported.
directory noun	/dɪˈɹɛktəɹi/	A list of names, addresses etc, of specific classes of people or organizations, often in alphabetical order or in some classification.
pasta noun	/ˈpɑ.stə/	Dough made from wheat and water and sometimes mixed with egg and formed into various shapes; often sold in dried form and typically boiled for eating.
node noun	/noʊd/	A knot, knob, protuberance or swelling.

Phrasal verbs you will hear

Word	Pronunciation	Meaning
calm down verb		To become less excited, intense, or angry.
come up verb		To emerge or become known, especially unexpectedly.
follow along verb		To continue behind or beside an animal, person, vehicle or other object, especially as a companion.
get back to verb		Return to (an activity)
work out verb	/ˌwɝk ˈaʊt/	To calculate.

Pronunciation to watch

The speaker uses 6 contractions and reduced forms, such as I'll, don't, gonna. Say them the short way, as you hear them.

Long words — get the stress right: directory /dɪˈɹɛktəɹi/, nanotechnology /ˌnænoʊtɛkˈnɑləd͡ʒi/

How to practise with this video

Listen to the whole video once without speaking and note the words you do not know.
Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
Record yourself and compare with the original, paying attention to words like solve, proceed, admin.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →

Shadowing Practice: OpenSource Helpdesk UVdesk Review By NetworkChuck - Learn English Speaking with Video

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Vocabulary and speaking notes for this lesson

Key vocabulary in this video

Phrasal verbs you will hear

Pronunciation to watch

How to practise with this video

What is the Shadowing Technique?