跟读练习: [IELTS Listening] Section 1 - FORM COMPLETION - 通过视频学习英语口语

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Section 1.
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You will hear a conversation between a customer service representative and a customer who demands a full refund.
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First, you have some time to look at questions 1 to 4.
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You will see that there is an example which has been done for you.
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On this occasion only, the conversation relating to this will be played first.
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Hello and welcome to Under Pressure Enterprises, Customer Service Department.
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This is Kelly.
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How may I help you?
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Yes, I'm calling about one of your rice cookers I just purchased.
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The customer says that he is calling about one of the rice cookers he just purchased.
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So rice cooker has been written in the space.
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Now we shall begin.
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You should answer the questions as you listen because you will not hear the recording a second time.
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Listen carefully and answer questions 1 to 4.
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It nearly scalded my hand when I went to open it.
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Why, it could have killed the cat or something.
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It could have exploded and killed my wife and me.
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Sir, sir, please calm down.
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As long as the steam escapes the cooker it won't explode
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so you're telling me there's no problem are you calling me
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a liar sir no one is calling you a liar yes
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so I demand a full refund under pressure will be happy
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to refund your money sir now I just need some basic
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information okay okay sorry I do tend to get a little hot under the collar my wife tells me to slow down.
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So what do you need to know?
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Sir, don't worry.
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I just need to ask you the model number of the cooker.
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Hmm, where are my glasses?
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Ah, here.
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Let's see.
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Ah, it's R242.
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R242.
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Okay.
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And how much did you pay for the product?
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£89.99.
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It was on sale.
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I guess I should tell you.
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Thank you, that's honest of you.
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Now, where did you buy the cooker?
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Which store and which branch?
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At that big Electric Life appliance store downtown.
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The city centre branch?
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That's the one.
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And you say the problem is that the steam escapes?
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Yes, it does.
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No problem, sir.
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If there's steam escaping, clearly the cooker is broken or defective.
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So, we have an R242 cooker with an escaping steam problem.
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It was bought from Electric Life City Center Branch for $89.99.
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Is that correct?
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Yes, that is correct.
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Oh, I nearly forgot.
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When did you buy the cooker?
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Just as soon as my wife got the crazy idea she'll live longer if she stops eating good English food, roast beef and mash.
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No, all she says she wants is rice and vegetables and sauces you'd not soak your feet in.
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Thank you.

背景与上下文

在这个视频中，你将会听到一次客户服务代表与顾客之间的对话。顾客因产品问题要求全面退款。通过这个对话，学习者可以感受到日常交流中，如何表达不满和请求帮助的情境。顾客对于电饭锅的担忧明显，而客服则努力安抚顾客并收集必要的信息。这类对话的学习将有助于提升学生在真实场景中的应对能力。

日常沟通中的五大短语

  • How may I help you? - 您需要我怎么帮您？
  • I demand a full refund. - 我要求全面退款。
  • Can you please calm down? - 请您冷静一下。
  • Where did you buy the cooker? - 您在哪儿购买了电饭锅？
  • It is broken or defective. - 它是坏了或有缺陷。

这些短语在任何英语口语练习中都极其实用，掌握这些表达将有助于提升你的沟通能力，特别是在处理投诉和问题时。

逐步影子跟读指南

针对该视频的难度，你可以通过以下步骤进行影子跟读练习，以提高你的英语口语水平：

  1. 集中注意力：在开始前，确保你能集中注意力于视频内容，并准备好记录关键信息。
  2. 预览问题：在正式开始听之前，快速浏览将要回答的问题，以便在对话中寻找相关信息。
  3. 逐句模仿：播放视频时，及时暂停并重复每一句对话，尝试模仿说话者的语调与语速，进行有效的英语影子跟读。
  4. 关注情感和语气：注意说话者在对话中的情感与语气变化，尽量在模仿时传达这些情绪。
  5. 回顾和总结：听完对话后，回顾你的记录，确保你能准确总结对话的要点，并自主练习相关短语以巩固学习成果。

通过这样的练习，你能更有效地提升英语口语技能，增强在实际生活中的交流能力。记得多看YouTube学英语，利用影子跟读技巧不断提升自己！

什么是跟读法？

跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。