Shadowing Practice: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Learn English Speaking with Video

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Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

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Woordenschat en spreektips bij deze les

Deze video bevat 71 zinnen en 921 woorden om na te spreken. Het gesproken deel duurt 6:44. De spreker praat in een gelijkmatig tempo van ongeveer 137 woorden per minuut, prettig om te shadowen. 83% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden; de rest kun je beter vooraf bekijken.

Belangrijke woorden in deze video

15 woorden uit de video die het leren waard zijn, met uitspraak en betekenis:

Woord	Uitspraak	Betekenis
menu zelfstandig naamwoord	/ˈmɛn.juː/	menu
recommendation zelfstandig naamwoord	/ˌɹɛkəmɛnˈdeɪʃən/	aanbeveling, recommandatie
lesson zelfstandig naamwoord	/ˈlɛs.ən/	les
establishment zelfstandig naamwoord	/ɪˈstæb.lɪʃ.mənt/	oprichting, etablissement
server zelfstandig naamwoord	/ˈsɝvɚ/	server
dish zelfstandig naamwoord	/dɪʃ/	bord, taloor
combine werkwoord	/kəmˈbaɪn/	combineren
elderly bijvoeglijk naamwoord	/ˈɛldɚli/	bejaard
orientation zelfstandig naamwoord	/ˌɔː.ɹi.ənˈteɪ.ʃən/	kerkbouwrichting
accommodate werkwoord	/əˈkɑməˌdeɪt/	onderbrengen, herbergen
rush werkwoord	/ɹʌʃ/	afraffelen
hungry bijvoeglijk naamwoord	/ˈhʌŋ.ɡɹi/	hongerig, honger hebben
arrive werkwoord	/əˈɹaɪv/	aankomen, arriveren
ruin zelfstandig naamwoord	/ˈɹuː.ɪn/	ruïne, bouwval
similarly bijwoord	/ˈsɪm.ə.lə.li/	gelijk, evenzo

Phrasal verbs die je zult horen

Woord	Betekenis
slow down werkwoord	afremmen
go back werkwoord	teruggaan
stay up werkwoord	opblijven
write down werkwoord	opschrijven, neerschrijven

Grammatica in deze video

De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:

Structuur	In de video
Voorwaardelijke zinnen if + zin, will/would + werkwoord — een voorwaarde en het gevolg	If a guest would like
Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt	have closed · have seated · have seen

Uitspraak om op te letten

De spreker gebruikt 10 samentrekkingen en verkorte vormen, zoals we'll, don't, you'll. Spreek ze kort uit, zoals je ze hoort.

De klanken “sh” en “zh”: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
Lange woorden — let op de klemtoon: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

Zo oefen je met deze video

Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als menu, recommendation, lesson.

Wat is de Shadowing-techniek?

Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.

Shadowing-techniek: lees de volledige stap-voor-stap-gids →

Shadowing Practice: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Learn English Speaking with Video

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