Prática de Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Aprenda a falar inglês com vídeo

Escolha um modo de prática

Cada modo abre uma sala de prática em tela cheia.

71 frases

Se as frases estiverem muito curtas ou longas, clique em Edit para ajustá-las.

Taking Guests Orders In this lesson, we'll be looking at how to take guests' orders.

This is quite an important step.

If you get the guest's order wrong, you'll ruin their dining experience.

We'll be looking at timing when taking orders, taking orders step by step, and tips for taking orders.

Let's start with timing when taking orders.

If your establishment adheres to LQA standards, the food order should be taken within 10 minutes of the guest being seated.

Make sure you know the standard at your establishment.

But also be aware of other signs that the guest is ready to order.

For example, if you can see they are in a rush, they have closed their menus, or they are trying to catch your eye.

Children can become unhappy and irritated when they are hungry.

So, it's great service to ask the adult guests whether they would like you to take the children's orders earlier

so that they can eat first.

Remember that happy children are happy parents.

Similarly, elderly guests may also want to order slightly earlier in the evening than some of your other guests.

Sometimes elderly guests don't stay up quite as late as younger guests and so may want to eat sooner.

Now let's look at taking orders step by step.

Let's take a step by step look at how to take the guest's order.

Step 1.

Fetch your prepared docket book and a working pencil or pen.

Step 2.

Approach the table and stand somewhere where you're out of the way of other servers.

Don't stand too close or too far from the table.

Remember that body language should be positive, bending forward slightly, to show guests that you are attentive and talking specifically to them.

step three walk around to each guest and take their order individually

so that you can make your service personalized

and hear each guest properly remember to write down the guests

order at their position numbers on the docket remember to ask about cooking temperatures

and preferences for example

if the guest orders a steak ask how they would like it done also recommend side dishes such as vegetables

or sauce, where appropriate.

Finally, let's look at tips for taking guests' orders.

Let's start with shorthand.

Work with your colleagues and the kitchen to find shorthand for the dishes on the menu.

For example, F .C for fish curry or B .S for broccoli soup.

The docket must always be neat and easy to read.

Shorthand will help you keep it neat.

Let's finish with off -menu requests.

If a guest would like to order something that is not on the menu, try to accommodate them as best as possible.

Find out from the kitchen what is possible.

If the kitchen can't accommodate the guest, suggest alternatives or a similar item.

So to recap, In this lesson, we looked at timing when taking orders, taking orders step by step and tips for taking orders.

Good luck following these tips and steps when taking guest orders.

Let's take a look at how to stagger the orders at your establishment.

We'll be looking at understanding staggering, speeding up service and slowing down service.

Let's start with understanding staggering.

Sometimes, servers can get very busy, with lots of guests arriving at the same time.

You might also have a fast -paced server style, or have guests who are in a hurry.

You can then help the kitchen by staggering your table's orders.

In other words, timing the order process to help the kitchen.

You learnt in the lesson on the orientation that you usually deliver the menu to the guest after you have seated them.

From there, there is a standard flow that you have seen.

Do your orientation and inform the guest you'll be back in a few minutes to make a recommendation and take drinks orders.

Return and make a recommendation tailored to your guests.

Give the guests a few minutes to consider the recommendations.

and return and take their order.

There are a number of ways in which you can combine these steps to speed up or slow down service.

Let's look at speeding up service.

If you have guests who need to be somewhere at a certain time, or your style of service is fast -paced, there are a number of ways in which you can speed up service.

You can shorten the time between delivering the menu and delivering your recommendations.

Make your recommendation when delivering the menu.

Or you can combine the recommendations and ordering process.

You might recommend the Lionfish and a guest will immediately say, I'll have that.

This is why you always have your docket book with you.

This might be the case for guests who have a meeting after lunch, or have a show to get to after dinner.

Now, let's look at slowing down service.

Just as you can combine the steps in the ordering process to speed up service, you can also draw the process out by leaving more time between the steps,

seating the guest, then delivering the menu a few minutes later, and then going back after that to recommend dishes,

giving them a while to think about it before taking orders.

Some examples of tables where you could apply this approach is with couples on a romantic dinner, or guests on holiday.

So in this lesson, we looked at the following points

Understanding staggering Speeding up service And slowing down service Good luck adjusting your service for your establishment and

Baixar aplicativo

Tudo o que você precisa para falar fluentemente

Pronúncia com IANota em cada frase

Prática de IPADomine cada som

VocabulárioMonte seu banco de palavras

Jogo de vocabulárioAprenda brincando

Escaneie o QR

Download on theApp Store Get it onGoogle Play

✨ Vídeo recomendado

34 frases

Cô gái Châu Á bật khóc nức nở sau khi bị Gordon bắt tại trận gian lận nghiêm trọng | Vua Đầu Bếp Mỹ

Business EnglishDaily ConversationHigh School Students

56 frases

Business English: Participating in meetings 2.

Business EnglishWorking Adults

271 frases

WAITER WON'T SERVE Poor Looking Man | Dhar Mann

Business EnglishDaily ConversationWorking Adults

67 frases

How to Explain Complex Accounting Problems to Anyone!

Business EnglishWorking Adults

34 frases

Handling an Angry Customer on the Phone

Business EnglishDaily ConversationWorking Adults

Vocabulário e dicas de fala para esta lição

Este vídeo tem 71 frases e 921 palavras para praticar shadowing. A fala dura 6:44. O falante mantém um ritmo estável de cerca de 137 palavras por minuto, confortável para o shadowing. 83% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar.

Vocabulário principal deste vídeo

15 palavras do vídeo que vale a pena aprender, com pronúncia e significado:

Palavra	Pronúncia	Significado
menu substantivo	/ˈmɛn.juː/	cardápio, menu
recommendation substantivo	/ˌɹɛkəmɛnˈdeɪʃən/	recomendação
lesson substantivo	/ˈlɛs.ən/	lição
establishment substantivo	/ɪˈstæb.lɪʃ.mənt/	estabelecimento, fundação
server substantivo	/ˈsɝvɚ/	servidor, server
dish substantivo	/dɪʃ/	prato, louça
combine verbo	/kəmˈbaɪn/	combinar
pace substantivo	/peɪs/	passo
elderly adjetivo	/ˈɛldɚli/	idoso, idosa
orientation substantivo	/ˌɔː.ɹi.ənˈteɪ.ʃən/	orientação
accommodate verbo	/əˈkɑməˌdeɪt/	acomodar
rush verbo	/ɹʌʃ/	apressar-se
hungry adjetivo	/ˈhʌŋ.ɡɹi/	faminto, com fome
romantic adjetivo	/ɹoʊˈmæn(t)ɪk/	romântico
arrive verbo	/əˈɹaɪv/	chegar

Phrasal verbs que você vai ouvir

Palavra	Significado
slow down verbo	desacelerar
go back verbo	voltar
write down verbo	anotar

Gramática neste vídeo

As estruturas que o falante mais usa, com as palavras exatas do vídeo:

Estrutura	No vídeo
Frases condicionais if + oração, will/would + verbo — uma condição e seu resultado	If a guest would like
Present perfect have/has + particípio passado — uma ação passada que ainda importa agora	have closed · have seated · have seen

Pronúncia para ficar de olho

O falante usa 10 contrações e formas reduzidas, como we'll, don't, you'll. Diga-as na forma curta, do jeito que você ouve.

Os sons de “sh” e “zh”: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, dish /dɪʃ/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, rush /ɹʌʃ/
Palavras longas — acerte a sílaba tônica: recommendation /ˌɹɛkəmɛnˈdeɪʃən/, establishment /ɪˈstæb.lɪʃ.mənt/, orientation /ˌɔː.ɹi.ənˈteɪ.ʃən/, accommodate /əˈkɑməˌdeɪt/, similarly /ˈsɪm.ə.lə.li/

Como praticar com este vídeo

Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
Grave a sua voz e compare com o original, prestando atenção a palavras como menu, recommendation, lesson.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.

Técnica de shadowing: leia o guia completo passo a passo →

Prática de Shadowing: How to Take Customer Orders Like a Pro | Restaurant Staff Training - Aprenda a falar inglês com vídeo

Escolha um modo de prática

Baixar aplicativo

Sales Tutorial - Customer problem-solving

TOEIC Listening Part 3: A Private Dining Room and a Late Suit

Hotel Front Office Interview Questions And Answers

Preparing My Business for 10,000 Orders a Month in China

36 English Phrases For Professional Customer Service (FREE PDF Guide)

PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)

Annoying Customers